It saddens me to write a review so sad especially in this day and time, but Dutton Cadillac in Riverside, CA left me no choice. Today I went to the lot because I had questions about the room size in the CT6 and the XTS. I'm looking for an automobile that would comfortably fit a 6'7 man. A salesman came out, but not to help me. He never said one word, in fact if I wasn't so obvious, wearing a bright yellow blouse, I would think he didn't see me. He returned to the trailer. No one else came out to ask if I need help, so I returned to my car. I saw the salesman again as I pulled around to the front door, as he was exiting and again he continued to do what he was doing. Now you may think I should have sought help or tried to get his attention, I experienced this once before in 2011. I was looking for a car and no one came to assist, so I went inside. I approached a salesman and he was a little slow to respond. We went outside to look at the new CTS sedans. I was interested in a pearl white one, he proceeded to show the gray one on sale. I explained that I wanted to see the inside of the pearl white car and he proceeded to open the door of the gray car. I told him no thank you and left. Three months later I purchased a BMW. There was a gentleman in the showroom who I remembered from Dutton Cadillac. We acknowledged one another, I called him Cadillac and he called me PT cruiser. We laughed and he recalled the incident at Dutton and apologized for his former co-worker. He also said he left due to the unfair practices at the Dutton Cadillac dealership. By the way, I am a black woman, senior citizen and I'm so disappointed that in today's world we are still facing blatant prejudice. read more

I had been having my 2016 Cadillac CTS serviced since I purchased it. I had been satisfied with the service until 15 February 2023 when I brought the car in to be serviced. My service advisor Mike Aldridge processed the car for service as usual and I waited for two hours before he came back and told me that I needed shock absorbers because they appeared to be leaking and I needed a tire and an alignment. I asked him if I really needed shocks at that time and he said no. When the car was done, I got into it and it was making a very loud noise and I told Mike about it. The noise was not present at the time I brought the car to the dealership. He took the car to a technician and after thirty minutes the car seemed to be free of the noise, he told me that debris had gotten into the fan area. I paid for the service and Mike told me that the invoice with the diagnostics would be sent to me by email. I have never received the invoice with the diagnostics. I called Mike twice asking for the information and have never received it. I chatted online and was assured that the information would be sent to me but I have never received it. I called the service manager and left a message about the situation but have never received a call back or the information. I had the car checked at Bear Wheel and Brake in Murrieta and was told that the car did not need shocks and they could not find any leaking shocks. I am very disappointed in the dealership for obvious reasons. I will not take my car to Dutton in the future. read more

Rip off !! I went back with coupon 3 days after being charged $$265.00 instead of the printed coupon price I gave them but tgey wouldn't refund me unbelievable!! Never will I go back here!! And during pandemic wow! they had sent to me but service was added & I. Didn't have it at the exact time but went right back in 3 days later I was very shocked they wouldn't honor there coupon on such a expsensive service. To me they had advertised. Sent me the coupon in mail that price for tramnsmission exact services done so. This is bs! they refused to accept there own printed price dutton during Covid even wow!! for a. Over $500 rip off! Thanks DUTTON! Guess I key word (I) have an extra $85 bucks for you, your Welcome! Stop sending me coupons for your crap! I will be reporting this to the Better business Bureau , Another crooked business here. read more

See all

We had en exceptional experience with LUIS LOPEZ today at this dealership. I highly recommend dealing with Luis he is so polite, kind, accommodating, honest & straightforward. It didn't even feel like we were dealing with a car salesman to be honest. We met him yesterday, test drove, made a decision and got the numbers we were looking for yesterday very quickly. He was totally open to our preferences and met them all. Today we came and finished the deal during our lunch hour. He had everything ready to go as requested. I'm so grateful he treated my elderly parents like he would his own family. Thanks Luis!! read more

I've been a loyal customer of Dutton GMC for approximately 10 years. I have 33000 miles on my 2500hd duramax. AAA was dispatched because my battery was dead. They showed me the battery on the drivers side negative was disconnected and laying next to it. Dutton told me the passengers side battery is bad because only one battery was connected. Jerry also told me they only replace 2 batteries at a time on diesel trucks. Batteries are about $300 to $400 each and I need 2 because of their mistake. The only mechanics that have touched my truck was Dutton gmc. There's records that show electrical work performed by Dutton GMC. Jerry (manager) told me they will not take responsibility for their mistake because he would not have disconnected my battery. The issue is, Jerry didn't work on my truck because he is the manager which means he was not there when they disconnected it. I will never go to Dutton for vehicle or service again. I will go to chevy across the street where they own their mistakes. read more

Dutton Motor Company is a great place to purchase a vehicle. This is a late post review, however, as we have been enjoying our vehicle and haven't had a chance to write in. Nonetheless, on behalf of my husband, myself and kids, we would further like to extend our gratitude to the most easy and fast car purchase ever(on 4/20/19)! Mr. Al Piña is the Sales Consultant who we so graciously owe our deepest gratitude for such a pleasant experience of purchasing a truck. We arrived at a car lot across the street from Dutton Motors and unfortunately was not able to find the vehicle we were shopping for, and was unhappy with the pushy service given. Leaving the lot we decided to stop at Dutton Motors to browse the lot. As we came across a sales person, we asked for the location of Pre-Owned Trucks. We were then approached by Mr. Al Piña with his friendly and genuinely helpful manner. I say "genuinely" because we have many times come across sales people who approached us with that typical "sales push" before we can even browse, and that would turn us away. Mr. Piña was not pushy in any way and helped in describing trucks available that fit our needs and requests. We were offered a test drive for any truck we were interested in. In the end we found a truck we were interested in and Mr. Piña helped us in starting the process of purchase. Within less than 30 minutes, Mr. Piña had our information and paperwork processed simultaneously making us feel comfortable in his office offering drinks to our kids. Al helped in getting us a great purchase offer we requested, and credit check, purchase offer and complete purchase was so easy from start to finish. In the end, we purchased a beautiful and spotless 2015 Chevy Silverado with very low miles and FULLY CERTIFIED! Mr. Piña made sure our truck was fully gassed and washed and helped us in answering any questions we had before we left. Thank You Mr. Al Piña for such a pleasant experience. We will definitely recommend you to many people should they have the interest in purchasing a vehicle. -Mahalo!! Happy Customers read more

Dutton Motor Company - Car Dealers Near Me - Riverside, California

Wonderful experience, transparent and honest professionals. Malik was a true professional and was filled with humility. Both managers on desk and fi were very engaging and transparent through the process. read more

Bought a CT6 a while back and the experience was great. No hassle, all help.

I have bought my 2015 2500 and my most recent truck I bought was 2016 gmc . I have to say dutton Cadillac and gmc have the best sales and service staff around. On both veichles I have bought I have had nothing but great experiences Rudy and Sean have always treated me right. I would recommend this deal to anyone . The finance dept. was quick and professional. Never got the feeling they were trying to sell me on anything I didn't want. I will definitely be back to buy other cars from these guys!!! I want to add I went in for service and there was a warranty issue with my car. They offered me a free loaner car while the work was being done !!! read more

I searched TruCar and found what looked like a great pre-owned car that was perfect for me, so I traveled 60 miles from Los Angeles to come and see it at Dutton Motor Company. After seeing it up close, the car met and maybe even exceeded my expectations. After test driving it, I decided to buy the car on the spot. The greatest thing about my experience (aside from driving away with a car that I love) was our salesperson, Curtis. In the day leading up to my appointment, Curtis was an excellent communicator via text. He was very friendly & responsive and never pushy. When my girlfriend and I arrived there on Saturday 5/18/2019 it was more of the same. Curtis is fantastic and I would imagine a very valuable member of the sales team over there. He is friendly, knowledgeable & honest. Those are great qualities to have as a salesperson. I felt like Curtis was someone I could trust, and this made the entire car buying experience enjoyable. Not only do I recommend buying a car from Dutton, I also recommend asking for Curtis to help you if he's available. Better yet, call in advance and find out if he's working on the day you plan to arrive. You will walk away from your experience feeling as though you've been respected, appreciated and treated well. caitchison@duttonmc.com read more

Dutton Motor Company - Car Dealers Near Me - Riverside, California

Don't recommend doing business with them. I made an appointment to have a vehicle made. They said they did it but was waiting on approval (could be true but highly unlikely). Finally after a month of not getting the vehicle into production they said they have one that came in that matched 9 out of my 10 requirements and that my custom build at this point is unlikely. I said ok and came down to see the vehicle. We agreed on a price and began the application. Upon completion of all the salesman comes out and says his manager isn't going to approve the price (Why verbally agree on a price then go back on your word?) He then mentioned he couldn't do that price but he'd take care of me in terms of financing. Couldn't offer me a competitive rate (in todays market) after I shopped around and got a much better approval for the same vehicle at an other location. After going back and forth the salesman told me to kick rocks and hung up. Don't do business with Ken at Cadillac. He's shady read more

Buyer Beware (especially BOAT owners)! Dishonest and non responsive dealer. Once they have your money, they no longer need you. Got a brand new truck from Dutton. Was given the whole pitch on why they are different "... have employee potlucks... take care of boat owners... not the usual car salesman". Unfortunately, it was the typical used car lot experience. Brand new truck came with a multitude of issues, including a broken trailer connector. The only reason I bought a truck was to tow my boat, which is still not possible. Picked up brand new truck on 10/6, dropped off at a different dealer (because Dutton ignored me once they heard of the problems) on 10/15. Almost a month later and I still have no truck. Service doesn't know how to fix it, said call GM corporate, GM corporate won't call me back. Dutton doesn't care! Update Nov, 9th. In response to Dutton's reply below. The follow up by Dutton motor is dishonest at best. I spoke with who I was told is the owner of Dutton this morning (Dave). He can't tell you what the issue is if you asked him. This is because he was unwilling to listen to the customer. I heard more about how long he has been doing this than any solution to my problem(s). If the Owner does not care... what standards are set for his employees? Once they have your money, you do not exist. If they have a specific vehicle you need, just have a different dealer use a dealer swap for it, then avoid the headaches! Dishonest Dutton! read more

Thank you Curtis, my wife loves her new Yukon Denali. The entire process was simple and easy. You and your team definitely made us feel comfortable and confident with our choice. Again, it was a pleasure. read more

"Extremely disappointed" is an understatement. My car had an electronic problem that needed immediate attention. I called the Dutton Cadillac service center on Dec. 15. I was told that they are not taking any more customers' cars until Jan. 6!!! 22 days!!! I took the car to another dealer and it was repaired with 24 hours. Unfortunately, Covid has become an excuse for some businesses to cut corners, save short term cash, and provide substandard customer service. This appears to be what's happened with Dutton. The other dealer had plenty of staffing among service reps and mechanics. It seems that it's a matter of will. Not Covid. read more

I haven't yet done it. I Will write a real review when Our Service is done. Sending them our low miles {63 K H 2 MY TOY} = Fix everything and give me back a Showroom Quality everything. We will Spend the money.get er done. Will update. I just want My Beautiful Hummer. to be "PERFECT". My Carbon Footprint is small. 2007 HUMMER - We are Homebodies. . read more

I bought a 2016 gmc canyon diesel brand new from Dutton. I have been servicing my truck at dutton ever since. Up to this point the dealer and service has been responsible so I have returned. Today I have found that my oil change does not include a tire rotation anymore. This has been included but today this "special" is not available. As soon I get inside my truck, I see that all the radio presets were taken off which I found odd but kept driving. I stopped at a gas station and filled up. As soon as i tried to turn on my truck, it wouldn't turn on. I had the truck towed to gmc and now I find that my 2 yr old battery is no good! Gmc damaged my battery and now it's my fault! These people are crooks. Do not bring your truck in for any service. Horrible experience. UPDATE: The service rep suggested I needed a new battery and it was going to be $350! I told him there was no way I was going to spend more $ at Dutton. I got home and by some miracle my truck didn't need a new battery. That means they did something wrong to my truck and when it was towed back they must have fixed it. Instead of apologizing for a whole work day wasted they wanted to replace my battery for $350. Dutton service is full of crooks! read more

I'm in process of ordering an AT4 from Dutton, just wanted the general public to know how happy I am with Luis who works there. He answers all of my questions on time and with respect. I have bought many cars in my lifetime and I think Luis is the best salesman that I have ever dealt with. if you want great service and a genuine person to deal with ask for Luis, I'll be shocked if you get disappointed. read more

I've brought my cadillac here 3x the past month. Spent thousands of dollars for car repair and they don't even offer courtesy car. Every time they fixed the issue a new one pops up 2 days later. Service is TERRIBLE read more

Stopped by today to check out some cars. I was ready to lease but the numbers weren't working out. Even though I didn't buy a car from this dealership my sales person, Malik, was still very courteous and understanding. He didn't pressure me to buy and was trying to work with my budget, even bringing other options to the table that were closer to my desired budget. I simply didn't like the model. read more

Called to schedule an appointment and for the life of me could not understand what the service rep was saying. Is it not common sense to hire someone that can speak clearly to answer phones? Just because of this I will go to a different Cadillac dealer. smfh read more

Generally, when you visit a dealer to purchase a car sales reps flock to you. We got there had to flag someone from the Cadillac side to get someone to help us with gmc. There was one person he had no sense of urgency no care to sell a car. I mean just the worst experience. Then when asking about trading in the cars he has us wait while he was shooting the shit with the "gm" once again no urgency. Well turns out he said he couldn't help us due to mileage overage and would be best to go to Simpson gmc where we purchase to see if they could help instead. Honestly in my life of buying and leasing cars never have i experienced such a horrible experience. Funny i went to Kia riverside and Kia Irvine and they at least gave me options!! I'd never visit this location. Thanks for NOTHING, Ken. Don't yaal both finance through gm financial what a load of shit #lies #lackofservice UPDATE went to your competitor.....guess what they greeted us upon our arrival, they came up to us assisted me even with the overage and even said that they would make it work Would never return to Dutton gmc and would advise anyone else to go elsewhere . read more

When I went to purchase the truck. My loan was already pre-approved. A week later I checked my credit report and saw that Dutton ran my credit. There was know need for them to run my credit! Which leaves a inquiry on my credit for 2yrs. I disputed the inquiry and received a letter stating that if I get a letter from Dutton the inquiry could be removed. They refuse to write a letter. So put a sign on my truck to let everyone know about the treatment I received and I will keep this sign on the back of my truck for those 2yrs! I will never purchase a vehicle from them again....I probably wouldn't care because they expect a new sucker to walk in every day. read more

Dutton Motor Company - Sign on my truck - Car Dealers Near Me - Riverside, California

Even though we end up not buy a car from this dealer I just want to give a shout-out to Malene Anderson. She was amazingly great trying to get us the best deal. Trying to do her work and at the same time trying to keep our kids entertained wow that is amazing. Thank you wish you the best!!! read more

My husband and I recently purchased a car from Dutton & our salesperson was Curtis, who was professional & courteous! He took care of all our requests. We were also introduced to Woody, who is a local resident and the longtime owner & an outgoing, friendly family man. I also visited the parts department to accessorize my car. The staff was quick and helpful. We couldn't be more pleased with our purchase! We highly recommend the staff and service! read more

They always send emails stating that they miss my business and I haven't brought in my vehicle for service. When I try to schedule an appointment it always takes a month to get in. They never have loaner vehicles. When you leave messages on a voicemail you never get get a return call. Such poor customer service. read more

Time Wasters!! Our Cadillac had a recall issue, we called and booked an appointment and they said it would be an easy repair while we waited. We drove an hour to get to the dealership to be told they didn't have the part and it would need to be ordered, then oh now its on backorder and they would call us when it came in. Why the hell couldn't they tell us before or even give us a courtesy call that the parts not in or available. I would not recommend this dealership for any kind of service. read more

This review is for the parts department. I ordered parts for a 2016 Cadillac Xts and Dave was really helpful throughout the whole process. Needed to replace the whole front end suspension and Dave walked me through each part (i didn't know the exact name for a few parts, because dealers tend to have their own name). Dave even sent me a picture with the name of the parts! After telling him all the parts i needed he didn't have them in stock, but had them the very next day! All the parts were exactly the ones i needed. If you ever need parts from Dutton, ask for Dave! read more

Luis Lopes is your go to sales person at Dutton dealership. If you are serious and ready to buy he makes it smooth and easy. No hassles or wild goose chase, hes to the point , honest and informative. Terese in finance as well did an amazing and smooth transaction ive bought many cars, and by far this has been my best experience. Thanks again guys read more

I decided to try this place since my parents had bought four cars here and Woody had told them they'd always be on the "family plan". I made an appointment and drove 40 miles to Dutton to see a specific car only to be told upon arrival that the car wasn't there because It had been loaned out to another customer. Then I had to sit through the salesman's rant about how George Soros and Bill Gates are ruining the world with vaccines and lies about climate change. What a joke. And Woody's "Family Plan" discount turned out to be a measly $200 off the car. What a slap in the face since my parents spent so much money at Dutton over the years. Overall, the whole experience was uncomfortable and a massive waste of my time. I'll never buy anything from this place and my parents won't even bring their cars back for oil changes. Supremely disappointing. read more

I came in for an oil change to this dealership "first time here" nothing big , I thought I would get the cadi serviced here. Asked them to rotate my wheels and was told because they are after market wheels they can not rotate my tires. I asked the service advisor that if I would of purchased my after market wheels here with you guys then you would rotate them , he said yes. I told him that was fine but to please put air in my tires. Nothing big just a little air in my tires. Picked my car up with all my tires low. This service department needs to pay a little more attention to what customers request. Was thinking of buying a Cadillac SUV here but after seeing how they pay close attention to clients request , I will pass and take my business to another Cadillac dealership. read more

Awful service. When you buy your Cadillac, they promise all kind of great service, but when you actually go to use their "free oil changes", it takes all day (5 hours for an oil change) and they try to charge you for their service. They treat the customers very poorly. I will not be purchasing my next Cadillac from Dutton. Stay away. Update: I was e-mailed by someone named Christina from Dutton. She left a phone number for me to call. I immediately called her back. Dutton said there was no one named Christina that works there. This place is so unorganized, slow and not customer focused. Awful establishment. Stay away. read more

This dealer is great. Our sales guy Jessie and finance lady Candace led by Andrea the manger were low stress, no hard sell tactics. We just chatted out in the open at a round table. No hard sales tactics or pushy people. That came back with a counter offer, and asked for a bit more. The final price was fair. I will always buy my cars from them. Having (not really sure I had to) to talk to the "on-star" people was annoying since we wanted to leave, but I just shut it down after a few minutes. THIS is the way a car dealership should be operated. (polar opposites from the people at Moss Brothers in MoVal). read more

Wanted to say thank you to Jerry Flores and his team in the service department at DUTTON MOTORS in Riverside! Great customer service! Jerry Flores and Michael Smith were excellent! read more

My husband and I came here to purchase a new Cadillac Escalade. We were introduced to our sales person Darrell and very quickly we could tell that he was not just here to sell us a vehicle. He was polite, charismatic, informative and really really worked with us and his bosses to get us the deal that we were looking for. He knew what we wanted and he never asked us to settle! (How amazing is that?!?) This man knows his vehicles and knows his Cadillacs!!! We went home that night with not only a new car but knowing every cool feature about our new SUV! For someone that is as technologically challenged as I am it was nice that he took the extra time to set everything up for us and help walk us through the process! If you want to the best customer service from a sales person and get exactly what you want out of a vehicle ask for this man..... Darrell!!!! You WILL NOT be disappointed!!! We promise!! read more

Wow If I Could Put A Lower Score I Most Definitely Would! Dont Leave Your Vehicle For Service They Are Unreliable And Are Not Responsive, My Car Has Been There For A Month! A Whole Month Cause Theyre Procrastinating! They Kept Telling Me "Oh In Two Days Itll Be Ready" and just left me like that. And they didnt offer me a replacement car in the meantime. DO NOT GO TO THIS DEALER FOR ANY CAR NEEDS read more

I received great service from the auto dealership when it came to buying a new Cadillac. The sales consultant, Hashim Afanan, was very attentive to my concerns, likes and dislikes. He was very knowledgeable about the car type and functions. I certainly would recommend the business to anyone looking to lease or buy a new GM car, suv or truck. Thank you. read more

We bought a 2020 GMC YUKON XL. We were so happy with our deal and Ashley was fabulous. We were in and out in less than 3 hours including 2 of us test driving the car. A great experience. read more

Car Service at it's BEST ! I love these guys. They are friendly, professional & patient. I've been to several GMC service locations and it doesn't get any better than these guys. I live 60 miles away and when I'm visiting my mom I am at ease with dropping my car off here. Other locations are so unprofessional and have such horrible service that they run you out of your own town. You won't be disappointed ! Shot out to RICKY HO ! read more

This dealership is by far the worst in all around service Steve and jerry Flores who are both supposedly their service department supervisors will literally get up in your face and start yelling type of guys...... very unprofessional!!! my truck was put under a oil consumption test... because I personally took it upon my self to check the oil one day and saw that the needle showed about a quart in it...after that initial oil consumption inspection that they put it in and lied and said it wasn't burning oil!! I had them put it on another oil consumption test EXCEPT THIS time I took it in another CERTIFIED GMC DEALERSHIP when the 2,000 mile period test was over! And..... well let's just say I have paperwork stating different,a video and pictures of what they drained..it had burned 2-1/2 quarts of oil in a 2,000 mile period.... I asked them why would they lie if I had the proof and both stayed quit. Like I said very poor customer service at least on the service side. Ken which was my sales person was nothing short of a professional sales guy he's the only person in that dealership that I can really vouch for! Thks Ken!!! But Steve and JERRY in the service department literally left a sour taste in my mouth!!!!! So my ADVICE TO DUTTON is y'all better start looking for guys to replace them because I will be buying 2 more trucks because of GM actually takings my issue serious and they are working on making it right.... But I WILL NOT BE BUYING from Dutton because of the service mechanic supervisors read more

I am so disappointed with the level of service received. So many things makes this dealer a no-can-do for me. Firstly, diagnosis was a supposed leak , couldn't show evidence of leak but gave an estimate of $2500 to repair. Took car to another location, no leak. Not to be trusted. The service center clerk is very unpleasant, doesn't greet you and is very sour. Purchased Cadillac from them , they provided mediocre service at best. I purchased a luxury car, expected a higher level of service than Pep Boys. Unacceptable, will take my business elsewhere. read more