This company's representatives appear to be experiencing some turnovers. Every time a different agent came to my house within the past 6 months. I was also expecting a call from an area manager to address a question I had, but unfortunately, my calls and emails have gone unanswered. This is quite disappointing, especially considering my long relationship as a customer with them. I am setting up an appointment with a different company to make sure they value me as a customer. read more

This is the worst company, the worst. My elderly mother purchased what is supposed to be a brand new a/c unit from them. It took months for them to install it. Luckily, they did install it just before the recent heat waves. Unfortunately, the unit doesn't blow cold. She keeps it blowing 24/7, and her condo won't cool below 90 degrees. She called them, I've called them, and they don't return calls. When they do answer the phone, they say they'll have someone come out in 2 weeks, but that doesn't help during the heat wave. I suspect strongly that the unit they sold is used/refurbished. Ivan is a liar. Monique is a liar. They are swindlers. Avoid them! read more

My Heat Pump installed by AZ is slightly over one year old and heats when it is supposed to be cooling. I reported the problem early in the day during their advertised working hours and was told it was passed on to the scheduler. After not hearing from them for several hours, I called again and got a pleasant man who indicated that someone could be out in a week or so. There didn't seem to be much surprise or concern that the unit they selected and installed was non functional. I got rid of a working 40 year old air conditioner for this? It was like what am I supposed to do in the mean time? Stay in a hotel? Not acceptable. Hire adequate staff to meet your commitments. read more

Representative Tito Guzman was honest. listened carefully and made great suggestions. It saved me a lot of money.

Phillip and Cam were the techs that serviced our furnace this year. They were personable and thorough. This was a service call and not a repair call. Phillip thoroughly explained everything they checked and, thankfully, no repairs were needed...just a new filter. Good company and great service. read more

Let me say that Pedro and his crew are one of the most hardworking, thoughtful and professional crews I have ever had the pleasure of working with!! Immediately upon arrival Pedro introduced himself and establish a great relationship taking time to review the job and ask if I had any concerns. He is a great listener and communicator. The crew was extremely hard working and masked and clean up everything in a professional and systematic manner. He explained all the paperwork before he left along with contact information should I have an issue. And best of all he was so patient and caring explaining how the nest thermostat work. The crew of 6 got the job done in one day. We love the new HVAC system and the HERS test was a breeze ..no pun intended. read more

Dutton - New nest thermostat!!!! - Heating & Air Conditioning/HVAC Near Me - Sylmar, California

Technician Frank Flores quickly & professionally assessed the issue and ordered the parts needed. I'm happy with the customer service I received. read more

Christian was great! Exceptional technician, knew what he was talking about and explained everything clearly.

I made the right decision signing up with AZ to replace my existing 21 years old AC system. My entire experience with AZ has been pheromonal. Everyone I had directly in-touch with in this project (the owner, crew, technicians, admin) are highly professional, skilled and organized. The crew worked as a highly coordinated team! I am very impressed with their ability to get such a big job done on the same day - they showed up at 8:30 am and finished about 6 pm and plus the working areas were fully protected with plastic. They also provided end to end services including my HOA submission, pulling a city permit, scheduling and supporting third party and city inspections - such a piece of mind! I would highly recommend AZ if you are looking for true professional and high quality services for your project. read more

Pedro did a service call on our water softening system, and he was amazing!! Patient, took the time to explain to us how the system worked, how to check the app, the unit, and change the filters, step by step. He also tested the quality of the City water and the water within our house to confirm the unit was working, made the necessary adjustments, arrived early, and did not rush through the service call. Thanks Pedro...much appreciated!! read more

This company is absolutely horrible. A portion of my AC unit was installed incorrectly and it was discovered by their technicians in August/September 2024. To date they have not called to schedule a date to correct their mishap. It's my understanding it's under new management and if I could give them a zero I would!!!!!! read more

They have serviced my mom's air conditioning unit and heater after installing it for years and she likes their service

Freddy took great care of us; explained the situation, options, and let us know how to move forward

Alberto and Scot with AZ Air were very professional and helped us understand our options. 5 star professionals

Chris did a great job. Timely and efficient . Chris arrivesd on time and quickly took care of everything

Alberto Vasquez did great service. Wonderful guy. I recommend him and AZ AIR CONDITIONING & HEATING.

Showed up on time, thorough communication, area was clean, unit installed perfectly! The guys were helpful in explaining how to use the unit and walked through all the steps, as well as how to clean the filters. read more

Don't fall for the sales pitch. We were promised a finely tuned whole house system and $20K later the AC doesn't cool and the heat doesn't heat. Repeated requests for help ignored. Buyer beware! read more

I think AZ Air Conditioning may have gone out of business. I have been calling for 2 days straight (over 12 calls total) and sent an online request. Nothing. I know it's the middle of summer but you have to be able to field phone calls and be responsive. Both their Instagram and Facebook profiles haven't been updated in over 9 months. Maybe it's phone issues but I have tried 3 different phone numbers listed for them. It rings rings rings then states no one is available and I am unable to leave a message because the mailbox is full. Anyone know a good, dependable air conditioner company that covers Simi Valley? I may need to find a new one. read more

This company is a JOKE. I picked them to fix a leak in my AC unit based on a the overall four star rating on Yelp. The initial visit by Tony was a good experience so I decided to go with them. Then the nightmare began. A team came out six times to do an isolation test, which could've been done in one visit, because their supervisor's miscommunicated the tasks to them. A month since the initial visit, they proposed a $4k plan to replace the pipe/lineset. Without retesting the system again, they reloaded expensive Freon only for it to all leak out in a short period of time. A few months later (AC only been used a handful of times as we were mostly away), the AC / heat stopped functioning again. I called them back for follow up as covered by the warranty - FIVE more visits and numerous follow up phone calls later, they insisted that a new leak was the cause and wanted to sell us a whole new repair service. At this point I knew I could not trust the company. But I still had a little hope left so I called them to discuss a solution only to be ghosted. Luckily a friend of mine introduced me to his family friend who owns a HVAC. They came over took a look at the system and said AZ air conditioning was either completely incompetent or fraudulent. He walked me through it and showed the leak was clearly from the connectors around the machine not in the pipes/line set. There was oily residue from the leaked Freon around the connectors even I could see it. So AZ basically charged us $4k to fix something that wasn't broken, and didn't fix the actual problem. I have not dealt with a less professional company. I feel bad for their field team. They were very friendly but I could tell them too were fed up with the mismanagement of the company. Having to come to a house five times to repeat tasks and make no progress must have not been fun. This makes me angry and do not want to let the company off the hook so easily. Please do not use them as I figure out how I want to proceed. read more

BEWARE OF AZ AIR CONDITIONING AND HEATING. AZ sold us an HVAC system and installed the unit in November 2023 before we began our home renovation. When it came time for the city (LADBS) to inspect the system, the city inspector issued corrections. This was on 4/16/2024. For the past 4 months, after many phone calls and emails, the correction is still outstanding and the permit is not approved and remains "open." We've been told this could be problematic when the time comes to sell the home. There are plenty of alternative companies that will provide you with the same products. We wanted to share our experience so you can make an informed choice - especially when it involves spending this amount of money. read more

One of the worse HVAC companies I've ever had to work with. From start to finish it was a terrible experience, I called them about my heating unit not coming up to temp and the technicians they sent out were very rude and kept telling me different things. When I finally got a quote they wanted to do a full reinstallation which would have cost he a few thousand. I told them that wasn't necessary I just wanted my heating unit to come up to temp and they belittled me and acted like I just didn't know what I was talking about. They still charged me for them coming out but I had to call out a different company who wasn't trying to scam me. Run from these guys, they are nothing but scammers. read more

Chris the technician was fantastic. Very communicative and efficient. Only issue is trying to schedule an appointment with AZ-takes a long time to get on the schedule. read more

I've been without an my AC working for over 3 weeks. That's how long their wait is. I've waited this long to only have the technician come back and charge me $504 to fix the problem and 3ints after the technician left unit started doing the same loud sounds and not working!! I've called the office multiple times with urgent messages and still no answer. It's really a horrible company to use if you need someone done ASAP. read more

These guys are nothing but crooks I called them and another company called Universal came out and did a hard sell They collected a deposit from me,then wouldn't refund it when I canceled the project read more

I purchased my AC unit from AZ Air Conditioning through their relationship with Costco about 4 or 5 years ago. Their service was fairly good at that time and I have had minimal issues with my unit since then -- until now. Last week, the unit stopped working - it's just blowing out warm air - and they will not answer calls, respond to emails, or return the messages I've left for them. I've called at multiple times of the day, tried to reach different departments and people, but no one answers. It's been 3 days now and I'm convinced they are either too busy selling new units to service existing customers or have a major customer support issue. My system came with a 10 year warranty -- but if I can't get ahold of the company to have them diagnose what's wrong with the unit, then the warranty has no value. For anyone evaluating this company, I would think beyond whether they are capable of installing air conditioning at a fair price -- the question is what happens when you have a problem with your unit -- will they be there when you call? I wish I had thought about that when I was evaluating companies. For what it's worth, I've also tried to contact the person who sold me the AC and he's no longer with the company. read more

The day after our HVAC installation, we had a dangerous gas leak. Had to call SoCal gas to seal it and couldn't use our HVAC until we knew it was safe to do so. During installation was very stressful bcuz sales man told us we only needed 1 air uptake and technician urged us to have 2 for safety. Unreliable and misinformed sales man. Thankfully they threw in the 2nd uptake complimentary, but overall, unprofessional and unpleasant experience, we doubt their quality of their services and product. In addition, sales man said we would have 9 new registers, but technician said this was not on their order. In addition to waiting on the phone to speak to sales person and then manager and then technician for 2nd uptake vent issue, everything was a headache for also needing to do this for 9 registers missing and then the next day, the horrible dangerous hazardous life threatening gas leak. Now 6 months later, we have water leaking from our HVAC Roof Pipe, called emergency number and left voice mail 2x, no response. Turned off HVAC and freezing. Unreliable product and services. Not professional. Not prompt. Does not own up to their promise of a quality and safe product and services. Non quality. Dangerous. Hazardous. Need a full return because we do not trust this product and service. read more

Awful, just awful. I have NO idea how they have such great reviews. After a couple weeks of trying to get through to get an estimate for repair of my air conditioning, when they finally called, they told me they can't come until July 17. Over 2 weeks just for an estimate? Mean while I'm roasting to death. And, the people who schedule are extremely condescending and rude. Because I'm a tenant (who has lived at this residence for 8 years), they treated me like I had no say in the matter and, thus, my feelings didn't matter. Even though I'm the one living in the home during a July heatwave! Remember, this is just to get an estimate, not even to schedule the repair. They said, "oh we are really busy"! Well I understand that they are busy but, maybe say something like, "unfortunately we are not available for over 2 weeks so do you want schedule an appt. anyways?" They just told me the date like I had no say in the matter. BUT I do actually. When we get a new unit early next year WE ARE NOT going to use AZ Air that is for sure!!! read more

After a few estimates we ended up going Kevin McNerney from Costco. He gave us the best deal on a new Lennox system. He answered all our questions and set up the install to be completed within the week. I couldn't believe it would be that fast. We had a great crew that came to install our new HVAC system in our 1978 Condo; Nino was the crew chief and Jonathan B, Ricardo, Juan, Osmin, Angel, Octavio, Diego and Edgar made up the rest of a hard working, in sync crew. They all worked well together. Each went to work on their area of expertise. We had to have all new ducting installed and the uptake vent needed to be enlarged in addition to pouring a new pad for the unit, installing a new Nest Thermostat, electrical breaker and the unit itself. The guys arrived on time and hustled all day. The crew was very respectful of our home and laid down drop clothes everywhere and covered all the furniture with plastic. Asked us throughout the day if we wanted to see the work in the attic or if we had questions. When it came time to setup the thermostat they were very patient with us non-techy old folks and showed us how to us it. They cleaned up everything and even vacuumed! I highly recommend this company and if you can get Nino and his crew you wont be disappointed. read more

We had requested a quote for a Daikin VRV electric heat pump ducted air handler system. After a bit of research and some neighbors using AZ, we were confident they could execute the installation. The in-person consultant Dushaun Tucker had excellent communication and prescribed system air handler products which would improve air flow and satisfy the BTU/cfm air flow requirements for our homes layout. The HVAC system included 4ton Daikin VRV heat pump to support a 2-zone system with separate ducted air handlers for upstairs/downstairs. 2ton slim ducted air handler for downstairs, 3ton slim ducted air handler for upstairs, and air flow splitters within new flex ducting. After the consultation, Dushaun continued to excel in open communication and was the driving factor in our going with the quote provided. The installation process was where the review loses one star, as the installation team did not have similar open communication with the customer as I had expected. The overall installation time was 3 business days from start to finish. read more

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WOW !!! Where do I begin. I am so ecstatic that I chose this company. The entire process from start to finish was incredible. We had a very old system that needed replacement. After receiving some bids from other companies, we knew immediately when we met with our comfort advisor that this was the company for us. Me and my husband hired this company to install our brand new Lennox system. This is top of the line equipment and we feel we paid a great price for. Day of installation the crew showed up on time and installed our system. Their team was so efficient and polite. Once they were finished with everything it was like they were never there. After the installation the process for inspection was smooth and easy as well. I had a few questions regarding the permitting process and Aileen from their office was able to answer and help with whatever I needed. We had our installation finalized by the city and passed with flying colors. I cant say enough great things about this company. Big shout out to Rey G. my comfort advisor and Manuel the head Forman for orchestrating such a seamless installation. We are extremely happy. read more

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Do not use this company! They came and installed a water softener and drinking water system at my house. Great no problem. The guys were kind and explained everything. Had a problem a couple months after install and they came and fixed it. Problem starts when you need to buy replacement filters. The drinking water system they installed has filters that need to be replaced (easy enough) I call them place my order. Waiting a week nothing comes call them they tell me to call post office with the tracking number they provided me. I call post office they get back to me the package shows it was lost. I call AZ back they tell me to forward the email from post office to them. I do that thinking now they have proof they'll send me my replacement filters. Nope! I call them multiple times. No one can help me there is apparently only one person there named Monique who can and after about 4-5 calls I finally get on a call with her. She's nice says no problem we'll send you the replacement and we'll even send the tracking so that you can track the package. I wait another week no tracking sent to me. I call back and surprise surprise she's not available. They tell me she'll call me back I never got a call back. Sad I really liked them when they first came out those guys were professional and did a clean job. But now that I've waited over a month to get my damn filters and still nothing. Totally unacceptable. Do not use this company! read more

A+++ for AZ Air!!! We moved forward with replacing our very old AC unit and moving it from the garage to the attic. We obtained several bids and moved forward with AZ Air Conditioning via Costco. Our in home representative, Kevin, was amazing - he went above and beyond to get us set up with the best unit, coming in much more knowledgable, professional and kinder than the other bidders. He also helped us ensure we were ready for the install and checked in throughout. It was a privilege to work with someone like Kevin. The crew was fantastic - finished ahead of schedule, managed our rather rambunctious dogs and were super thorough in their work and clean up. Hubby is handy and interacted with them quite a bit on progress - they would educate us on their progress, use, benefits, etc. We had 2 close bids, could not be any happier that we went with AZ Air and had the opportunity to work with Kevin, Zack and Hector (and his hardworking crew). Looking forward to using our AC, whole house fan and Costco gift card this summer! read more

Manuel and Giarardo did phenomenal work! on time and they installed the unit start to finish like clockwork!

We are original owners of our home in Thousand Oaks. For 40-years we did not need; nor even owned an Air-conditioner. As we aged in years, our comfort zones became more demanding. Thank Goodness for AZ Heating & A/C Service. The installation & maintenance plans are perfect. Our last maintenance technician (Jesse) was very knowledgeable about our unit and took his time making sure all checks were working perfectly and meeting specifications requirements. I would strongly recommend this company for any repairs or installations needed. read more

I had AZ come out for a consultation after the builder of my home botched the original AC job. Tal, my comfort advisor came to my home just 2 days after I initially called the company and I couldn't have asked for a better relationship. He was very concise yet went over everything and walked me through the decision process. The work commenced just a week later and the laborers were very professional, clean, and knocked the job out in one full day. The comfort advisor even came right when they were finishing up to ensure everything went smoothly. The system is very comfortable and quiet and I couldn't be happier with the entire process. In short, I would highly recommend this company to any close family members and friends. Overall very satisfied. read more

Dutton - Heating & Air Conditioning/HVAC Near Me - Sylmar, California

I am deeply disappointed in this company. They came to diagnose my furnace, which wasn't working and found out that the thermostat was no good. Since they didn't have a replacement thermostat, they wanted to come back and charge an extra fee for putting in a new thermostat! This surprised me. Given that he didn't have the part, I assumed that a good business would waive a fee for a return visit, and that the diagnostic fee would be applied towards the repair--which in my experience with appliance repair services is quite common! To add to the problem, the service person misquoted the original diagnostic price, saying that I owed them $149 when I was quoted $99 on the phone. I refused to pay up front until I could verify the $99 quote. (It was verified by their in-house rep). I asked them to recommend a thermostat that would work, and they said that they would get back to me about a recommendation. They did not. When I called them back to follow through on my request, they hadn't done their homework--they didn't have thermostats that they could recommend. All they could talk about was me paying the diagnostic fee and that I'd have to pay an additional fee for them to install the thermostat -- a job which would take a skilled technician 10 minutes! When I reiterated that it was my understanding that the service fee would go towards any repairs that were needed, they told me that wasn't true (Even though most reputable companies I've dealt with over the years have this practice) They also said they had a recording of our original call to verify everything that they were saying. ( including the $99 dollar diagnostic fee of course)I felt totally offended by this(recordings of 2nd parties are not Kosher in California without permission of the person being recorded). I then got another representative to agree to install the thermostat without an additional fee. I felt vindicated that they were honoring a consumer that they messed up with. But then , minutes later, a service manager called me back and said that I would have to pay an additional $99 to have thermostat installed. The gall of them! In any case, the bottom line is that the company refused to do business with me any further. The truth is that they didn't complete the job and didn't follow through with me. Would anyone in their right mind want to do business with these people? Altogether an unpleasant experience. I do not recommend them read more

This company will never ever get my business. Costco referral. Over an hour on hold to reach Costco just to give my info so they could have AZ call me. They picked the date and time and I made it clear I had to reschedule appointments to accommodate their availability. Before the appointment time they called me three times to confirm the appointment and even asked me to call them to reconfirm. I did. Day of appointment I waited all morning and, finally, 15 minutes after the appointment time, they called and said "Jonathan had an emergency and we have no one else to send." They offered to come another day. Very upsetting. An entire day wasted. I could care less about their "emergency." I scheduled another day but, after thinking about their ridiculous excuse, I cancelled and found another company. Hope to never hear from them again. Also called Costco and made a formal complaint. I expected much better from a Costco referral. read more

Dutton - Heating & Air Conditioning/HVAC Near Me - Sylmar, California

We have used the services of AZ for three homes now, we feel confident with their service. Tito and Zac have our complete confidence

Costco customers AVOID this overpriced poorly run company at all costs. I did not know that AZ Air never completed the work that we overpaid for until we tried to have additional work done at our property. They will not return my emails or phone calls. I do not know why Costco continues to contract with them. read more