When it says $$ for pricing, it means it. This isn't a place for souvenir rings. But the owner was…read moreSO kind. If you need a wedding ring and want customer service, this is the place.

I absolutely love this jewelry shop! I have bought at least 4 to 5 rings here over the years and a…read morecouple of pairs of earrings. Russ is wonderful and he has beautiful items for sale. We try to visit the shop every time we are in town!

Went into the store to have a battery replaced in my watch. ask politely if they could help me, was…read moretold "I'M TO BUSY AND SHE IS ON LUNCH". The older lady helped me get the back off so I could fix it myself. Your establishment just lost any future sales to me or anyone else I talk to. Might have only been a watch battery but could have been, ring, necklace or other fine jewelry.

Wow! Very appreciative of my experience with Chad! Such a silly story that would be hard to…read moreexplain- but ultimately Chad had patience and understanding and was very educational with sizing and soldering. He was ultimately very gracious with how he charged for the amount of work and time spent on my rings! Resulting in the most beautiful hand designed ring and bands! I feel so fortunate to have been taken care of after making a silly mistake! Thank you Chad! And I couldn't leave a review without mentioning the incredibly kind lady who greats you by phone or visit! Wish I could recall her name, she helps make a good lasting impression and is worth her weight in gold!

Was looking for a replacement for the diamond in my wife's wedding ring that was lost several years…read moreago. After looking at a couple of the chain stores in the mall, I wanted to check with Borthwick's, mainly because I live in Ferndale, they are local, and I have heard good things. The chain stores tried to upsell me, and would have had to order the stone, and send the ring out for setting. The salesperson at Borthwick's was very friendly and helpful, and showed me a couple options that were in stock in the store in the price range I was looking for. She said it would take up to a week for the fitting, and would be done in house. I left to think about it for a little while, then came back and was able to negotiate the price down a little more on the diamond I wanted. I made the deal, put down half the cost for deposit, and was told it could take up to a week if any changes needed to be made in the setting. Three hours later I got a call and they said it was already done and I could pick it up when I was ready! I went back, picked it up along with an appraisal. The ring looks like new. They advised that we bring it back every six months or so for cleaning and inspection at no charge. I gave the ring with the new diamond to my wife on out 30th anniversary. She was very pleased at the selection I made on the stone, so I'm happy. :)

they lost my scrap gold for half a year or so.. 4 times i went in the older woman (frosted 70's…read morehair) was so rude to myself and my mother and argued with me about my gold until I produced a receipt. still rude (i was going to have them make a ring) i asked her to fix my antique sterling bracelet. she said, "that's mexican. ​they've been coating stainless steel with silver. that's not real." i took my gold and services to another jewelers on Iowa(much better) where they gave me 10x the amount on my scrap gold ghan birth wicks was going to give.they are rip offs my family had been going there for 20 plus years. u can only assume they were ripping them off all along scams. btw, my antique Mexican taco silver bracelet was indeed real sterling. that lady at borthwicks was just a bitch, turns out

The staff did a rush necklace repair for me before I left for a trip. They were so kind and did…read moregreat work and I love the all woman vibe at this shop. I'll definitely be back!

Would highly recommend to anyone. Upon walking in, my fiance and I enjoyed the warm atmosphere. We…read morewere greeted by Stephanie and she helped us find exactly what we were looking for. Very professional, and we were happy that they had a nice collection in-store. The on-site jewelry expert was even able to insert the engagement ring into our newly purchased wedding bands. It was included in the price, which was very fair! Shout out to her for sizing and altering the bands so quickly, as we had a ferry to catch. Lastly, the staff even surprised us with a small gift bag to celebrate our wedding! Thanks again for making our wedding special.

I was going to call in and let Katie and her folks know just how much I appreciated and valued the…read morehigh quality custom smithing they have provided the last few years. Over the last 10 years me, my family and some friends have been thrilled with the work the shop does. From resetting stones in new bands, sizing rings, and supporting me in the creation and repurposing of cultural themed jewelry. A few years ago, after working with my indigenous clients, I realized that I had no cultural jewelry. So I scavenged the net for Nordic silver. I found a brooch of a Viking long ship, bought it from Scotland, took it to Katie and asked her to make me a pendant. She also recommended a sturdy chain. It was perfect! I received many compliments on the necklace. So for this Christmas I did it again, but this time it was for matching earrings. Katie did it again! Beautiful work, oversized custom hoops - beautiful! Thanks so much! I will be back - and recommend you to everyone.

Recently had a ring customized by the Goldsmithshoppe. Everything was done on line due to the fact…read morethat I live on the Island. From start to finish they really listened to all my concerns and wishes. Many photos and videos were sent so I could visualize the whole process. When the ring arrived I was very impressed with the quality and workmanship of the ring! I couldn't have asked for a more beautiful ring! During the customization of the piece I found them to be very friendly, honest and professional! It was easy to trust them with this large purchase. I also found their prices to be more than fair. I also purchased other jewelry from their shop and have been very pleased with the purchases each time. I highly recommend Goldsmithshoppe in Chilliwack for any of your jewelry needs! They have gone above and beyond my expectations and will definitely do business with them again in the future!

I sure miss Strauss Jewelers. Lynn and Barb are seriously two of the best people I've ever known. I…read moreworked for them when I was a freshman going to Skagit Valley College. That was almost 30 years ago, and I still think about how good they were to me. They treated me like family. Really, like their own son. Their love for Jesus showed in the way they lived, the way they treated people, and the way they cared about every customer who walked through the door. If you want to see what that kind of faith looks like in real life, just spend time with Lynn and Barb. They even let me take their Mercedes to prom. That's the kind of people they were. And honestly, after all these years and all the bosses and supervisors I've had since then, nobody has ever come close. Not even close. They may not have the storefront anymore, but Strauss Jewelers will always be open. Treating everyone like family.

has gone out of business. signs say retiring, closed for good…read more windows papered over.

Got charged nearly $70 to have a watch bracelet resized. Most places do it for free or under $10…read more $70 is absolute thievery for 5 minutes of work. I doubt they would have charged that much if I had brought in a Timex, but it was a higher end watch. Do not go here. Dishonest and greedy.

Took my ring for repair. They claim it broke. They never called me to say it broke. They rebuilt…read moreto satisfy me. I was told after the math. They asked me I could walk away without paying..... My ring didn't look the same, and sadly I did not wear my glasses at the time. I wanted to remain polite and I paid for the resizing. When I went home I realized they chipped the stone on my ring. If you are not professional do not touch peoples valuable. Good manners and being supper polite does not cut it, when you destroy someone's ring. I will not bother going back, to say what. The ring is damaged anyway. I wouldn't ask you to stay away, I just had a very bad experience, and I will never go back.

I visit Burton's when we vacation in the area, and am always impressed by the selection - they have…read morea great variety of beautiful jewelry and home items, something for everyone, in every price range. The staff is knowledgeable and helpful. It is always a great experience.

I took an old and valuable piece of jewelry in to be repaired. It was done well, quickly, and at a…read morelesser cost than I was expecting. Some of the staff were brisk and businesslike, some warm and charming. I wasn't shopping for anything, but, while waiting for an estimate on the repair cost, I looked through the store and they have an interesting selection of items. I would absolutely return.

My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.