I was up to the dealer ship on may 8th and tried purchasing a used truck off there lot that was listed for 28999, after a test drive the truck broke down and I was introduced to another truck same year more miles. After asking how much for the truck , I could not get a straight answer. I had a trade in in which was worth 16000 on NADA They than offered me 11000 for my trade in and jacked the truck up to 34000. Esentially they bait and switch there customers by offering more for there trade in and jacking up the price of the vechicle. They are not up front with people and I suggest you avoid this dealership! I offered them the correct value for the truck and they knew I was on to there scam!! DO NOT SHOP HERE!!!!!!!! All there used vechicles are mostly AUCTION garbage!!! Darryl Moss read more

Simply put, they cannot be trusted... Jamie Toft (the finance manager) sold me a Ford warranty on an Audi vehicle when I bought it in Oct. Needless to say, it didn't work for the obvious reasons... I figured it out two months later when I called the Ford warranty company. So then I ask for my money back. Jamie told me he was working on it. That was mid Dec. It is now beginning of March, and I still don't have any word on when I'm getting my money back. And on top of that, I just found out Jamie spent the money I requested and forged a new warranty contract with a different warranty company mid Dec. AFTER I REQUESTED IT BACK! Also, back when my wife and I were signing papers, the car salesman (Larry) lied right to our faces on just following up on some concerns that we had with the car. Typical car salesmen tricks! Can't really expect allot from a car salesmen... And somehow, the thing that I was least discussed with (but yet still very important) is how over priced there used cars are. I talked "Larry" $4,000 down from their "JUST REDUCED PRICE" and I was STILL over paying on retail according to KBB on a car that should cost between $10-$12K. I have made it my personal mission to inform every friend/family member/co-worker never to buy from these jokers! I'm not sure if these guys are idiots or crooked but I would stay away if you value you time, money and sanity... The Customer Service is Terrible The Listed Prices are Terrible Their Honesty is Terrible read more

I've purchased a few cars in my 27 years. Not a ton, but a few. I'm currently on my fourth vehicle, and even though I'm a girl and purchased my first car at 18, my parents took a very hands-off approach to my cars. They never gave me money for them, never helped with financing, and when it came to wheeling and dealing with the dealerships; I was on my own. I decided my three year old Kia sedan just wasn't cutting it for me anymore a few years ago, and started the hunt for a truck that I loved. I had narrowed it down to either a Toyota Tacoma (my first choice) or a small Dodge. NCF had a cutesy white Dodge that I had seen sitting on the lot so I finally ventured over on a Saturday to take a look at it. While poking through the truck, I saw the dreaded, and inevitable salesman making his way towards me, smiling, dollar signs in his eyes. "Oh great," I thought. We get to chatting and I tell him I'm interested in a new vehicle, not because I need it, simply because I want it, so pressuring me isn't going to do a lot of good. He asks if the truck's the only thing on the lot that interests me, and I said yes, with the exception of the cute silver Honda Civic Coupe that I am sure is out of my price range, but we decide I should give it a spin anyway. Then the strangest thing happened; he turned over the sale to another salesman. What?! These guys work on commission that just never happens. (I later find out the reason is because the first salesman was planning on selling the same car to his nephew later that day and didn't want to be the bad guy that sold the car to someone else) After our cruise around town, we arrive back at the dealership and the (new) salesman asks how I feel, I enlighten him to my looking at a new car as a thneed, more than a need, and he says he understands, and asks what he can do to convince me that I need the car. I say, "Jim, make it work, make it affordable, and I'll buy it." and they did. After several hours of wheeling and dealing we came to a great agreement about price, rates and at the end of it all my payment ended up being LESS than what they had originally told me it was going to be, substantially less! Not only that but the car had gotten a small crack in it's windshield that my salesman came over to my office several days later and picked up my car and took it to have the windshild replaced (free of charge, of course) e Because I had been only a few months from a major European vacation I was willing to put very little cash forward on my loan, and when the bank called a few days later to say they wanted more, the dealership told them about my vacation and asked them to "make it work," and they did. I haven't had a better buying experience, and can't imagine that I will. While I'm not entirely in-love with Ford vehicles, they have some newer (one year or less) vehicles on the lot too so there's always something available for the non-Ford lover. I'll probably return here for my next vehicle, assuming they have something I just can't live without... oh, and that they can make me a deal and make it work. read more

If you are looking for an old school dealership in the middle of nowhere than this place is for you. They will try and give you minimum trade in value on your vehicle and give you the old school try to tell you anything to pull out a deal if you are not watching every little thing. We had the finance gal get pissed off at us simply because we would sign papers to "send off to the credit union " when it was over $2k more than what we told the salesman we would go. Not only that but their cars that they claim are in perfect condition and are asking on the high end of blue book that should actually be on the low end of book based on what they are. So all in all if you want a horrible experience and to get ripped off I would suggest this place. If not I wouldn't even waste a minute of my life to go here! read more

It was an hour and half drive from our house getting to this small dealership but it was completely worth the trek. Our salesman Mark was extremely personable and willing to negotiate on an agreeable price. It's been two weeks and we couldn't be more pleased with both North Cascade Ford and their follow-up customer service. Highly recommend them. read more

I see that the reviews are all over the place for North Cascade however my wife and I had a very good experience buying a 2014 Ford Escape there. We worked with Shane Steward who was very eager and I felt like he wanted us to feel comfortable in our decision. There was no pressure to buy and liked the fact that he was really into all the features the car had. They were fair with our trade in and feel that we made a fair deal overall. No complaints- I think that Shane is newer to the game and eager to please and not going to badger you into buying- that was cool. read more

Found the used truck I had been looking for after about 6 weeks of searching. Found it the day it went online, and went to look at it. It had been recently traded in and had not yet been to the detail shop. Took it for a test drive, and left to think it over. Went back the next day with my wife, test drove it again and liked what we saw, with a few exceptions. In the end we made a deal that included what I feel was a fair price,a fair trade in of my old truck, changing the front seats to black leather, a quality black seat cover for the rear seats, a folding hard tonneau cover, OEM fog lights, and a repair of a scratch in the door. This on a Thursday, they said would have it all done "as fast as we can". 9 days later on a Saturday,they finally tell me it's ready. Go to pick it up, the tonneau cover is wrong, the OEM fog lights had a cheap toggle switch taped to the dash, there were some small dings in the bed that were not there before, the seat cover was there,but not installed,and it had not yet been detailed. I do not think this was any sort of "bait and switch", but I believe the salesman made some fairly large mistakes. It took another week, but all the issues were corrected to my satisfaction, and I now have the exact truck that I was looking for. read more

As a repeat customer I was APPALLED at how I was treated at North Cascade. The salesmen were hard-selling, the vehicle was not clean (nor detailed as promised), and our salesperson (Mark) refused to call or email us back when we discovered a problem with the car. Gary, the online manager, and Randy, the shop leader, were the only exceptions, and both of the two were apologetic and helpful when we explained our experience so far. Overall we were treated with disrespect, disdain, and general incompetence. Trust me, it's not worth the drive read more

This was by far the worst experience I have ever had buying a vehicle. My husband and I were in the market for a full size truck. After months of doing our research we found a 2005 Dodge Ram on the North Cascade Ford website. We reviewed the carfax report and made an appointment to go to the dealer on a wednesday afternoon to miss the weekend traffic. We reached the dealer at about 4:30 pm and test drove the vehicle. Everything looked fine to us and we really liked the truck! Though the check engine light was on and we mentioned this to the salesman. He said he would have the mechanic fix it while we talked contract. we agreed on a price and the sales man stated that he fixed the check engine issue (we had a paid off 2007 jeep patriot to trade) at about 5:30. This is when it started to go down hill. apparently another couple had agreed on a vehicle about 5 minutes before us. Which is fine. This wasn't expressed to us. We were told "only a few more minutes". Mind you we also have our 18 month old daughter with us. FINALLY at 8:00 we finally are sitting down at the finance guy's desk. And he says he has to "look over our paperwork'??????? I was not pleased. amazingly his fingers got typing pretty quickly after I let him know my displeasure with his business. I might want add as well that a "Bed Cap" was agreed upon and written into our contract due to some scuffs and marks. 8:30 we finally are getting out of there and on our way back to seattle. 1 week later the check engine light comes on. We call the dealer and let them know this is happening and they give us the run around. after about two weeks of going back and forth with them my husband confronts the sales man and asks if he just reset the computer when we purchased the vehicle. AND HE ADMITS IT!!!! fine what ever. So they tell us to go purchase a new gas cap from a dodge dealer and send the receipt for repayment. done and sent. We have yet to receive a repayment. Though the engine light hasn't been back on but this should have been taken care of to begin with. When my husband contacted the General Manager via email about the bed cap he stated that it was sitting in the shop and doesn't know why it wasn't sent to us?!?! SOoooo the other day we get a "TAIL CAP" in the mail. not a BED CAP. My husband tried to contact them again to see what we are to do and they now refuse to answer our inquiries. I have contacted the BBB now and will be taking them to small claims court if this is not resolved. Be warned about this dealer!! read more

Bought my truck here a few months ago and it came with my first oil change free. Never again will I take it here for an oil change. They don't take appointments and after saying it'll be an hour fifteen (a long time for an oil change) they ended up actually take 2+ hours to do a simple oil change. You can find a fair deal on a car or truck but avoid the service shop at all costs. read more

I was in the market for a truck so I went to north cascade Ford it was the worst car lot I have ever used first I had one sales person and then he was to busy after the test drive, so I got a new sales person. Then they are getting my paper work ready and they said they would detail the truck up while I'm waiting. I go in to the finance guy and he is pushing me to get extended woranty I said no about 3 times he said are you crazy, and then I said are you fucking pushing me., he said oh no no ya whatever. It was bullshit then I get the paper work done the truck is so dirty it was bad , I said they need to take it back and detail it right . So another hour it comes back still bad and the sales person said I'll talk with my boss and I'm sure he will want me to take it to there detailer I said ok. NEVER HEARD FROM YOU TERRIBLY UPSET. I own just weld it in Arlington wa . I would never treat one of my customers like this shame on you read more

PlEASE DO NOT BUY FROM THESE SCUMBAGS!!! We bought a 2010 Chevy pickup for nearly $52,000 and when we arrived home, 350 miles away we noticed $1800 worth of damage to the rear fender that was caused when they were swapping out our original tires and wheels while we were signing paperwork on the other side of the dealership. We called immediately, but they were closed. We woke up and called in the am. "We don't do business that way!" And "We will take care of it!" Was what we were told. Well after dozens of non returned phone calls on my behalf and extremely frustrating runaround, I talked to the GM Ryan and he again assured me that they don't do business that way. Well apparently that IS the way that they do business!! They offered us $600, because that is what it would cost them to repair it there. It would be ridiculous for us to make a 700 mile round-trip plus a hotel for the duration of a 3-4 day repair!!! We tucked our tails between our legs and said fine. We waited 3 weeks for that check and nothing ever came. I called, left another message and still hadn't heard back. I called again, but this time I waited, and waited, and waited. Ryan answered and informed me that because we had turned this into our insurance they weren't going to pay a penny. That money was going to go towards our deductible and Ryan knew that. I am so frustrated and don't wish this kind of bull$%*& on anyone!! So I'm on the hook for my deductible and all I can do is sit back and wait for the investigation through my insurance to be completed. They will find that the damaged caused and the evidence given proves that we could not have caused this and that North Cascade Ford is in fact responsible. I believe in karma and boy do they have a boat load heading their way!!! I have no power, but if I can stop even one purchase I will feel that my time and frustration has not been in complete vein. Thank you for reading!! read more

After having a bad accident and totalling it beyond repair. I shopped around for a new truck and found Dwayne Lane had the best deal I was looking for. When my fiance and I pulled in to look at the 2013 Ford F-150 Zach H came out to assist us. He was great. He knows his Fords. He was helpful eveystep of the way. Zach the man. Love my Ford. read more

Don't do business with this store. This is a car dealership that apparently still does business the old way...the way that makes us all dread the car buying experience because of the car salesmen involved. I sent a lead from the website and worked a deal with a salesman (Larry). As I live in Bellevue, Larry offered to deliver the vehicle to me with the final paperwork. I was impressed with the service and Larry's mellow style, representing the store as a member of a small community with high standards (Sedro Woolley). He even figured a way to get me an extra $1,200.00 Ford rebate for my trade-in. (I didn't have a trade.) When the truck was delivered, it had a scratch on the driver's side. Larry said he would send someone out to fix the scratch. Then Larry apologized profusely because the paperwork had been "mistakenly" made out so that I owed $300 more than we had originally agreed. Larry swore he would go back to the store and get the paperwork corrected. I suppose I was the stupid one here. I foolishly believed I was working with a reputable man and a company of integrity. I should have sent the truck back with Larry but I was fooled. I signed the paperwork and paid the extra cash. No one from the store bothered to call to follow up in any way. When I called Larry he passed me on to his boss (Gary) and then on to Marv. They were all the same. No, there was no one coming to fix the scratch and the paperwork was final. The Management of the store simply made excuses as to why I was charged the additional $300. It's been about 6 weeks now and no one has ever called to ask how I liked the truck. (It's great.) This store certainly doesn't care about repeat business. All they want is to close a deal right now no matter what it takes. Beware. read more