I had an Alternator issue with my 2025 Kia and low expectations of the service Department at Dyer based on reviews and reputation. I was more than pleasantly surprised. I arrived early for my appointment and they had no problem getting started on the repair. They were friendly, communicated well, and the technician was able to identify and repair an obscure wiring issue. The repair was covered under warranty and there was no hassle with that either. The waiting area was clean and comfortable. Like all dealers they tried to sell all kinds of other services but were quite cordial when I said no. An excellent service experience and I will use them when needed going forward. read more

On 08.15.2026 had a 9:30 am. Appointment for an oil change and mechanical service. When I made my appointment online, I selected the option to have transportation provided back to my home while my vehicle was being serviced. I had received this service before, so I was under the impression that it was still available. When I arrived, I was approached by one of your employees, Tyler Monosa. I explained that I had an appointment and that I had selected the transportation option when scheduling online. His response and attitude toward me were very dismissive. He told me that he needed to speak with his manager. The manager, David, then came to speak with me in the hallway. He explained that the transportation service is offered depending on mileage. I told him that if there are mileage restrictions or other limitations, that information should be clearly stated when customers make an appointment online. I also explained that I had received this service previously and asked him to please look at my account. Instead of checking my account, he told me that he did not need to look at it because it was something they did not offer. The way he spoke to me was extremely rude and disrespectful. I felt as though he was treating me as if I did not know what I was talking about or as though I was being dishonest. I repeatedly asked him to please look at my account and explain the situation. Instead, I was made to feel as though the situation was my responsibility. He also commented that an Uber would be expensive, despite the fact that I had selected transportation when making my appointment. I asked, "How is that my fault?" At one point, another person came over and sat in a chair near us while appearing to be doing something on the computer. I felt uncomfortable with the situation, especially because even Mr. David asked him why he was there. When I asked to speak with a manager, Mr. David told me that he was the manager. I then asked to speak with someone above him, but he told me there was nobody else available. When I asked the person who had been helping me from the beginning for his name, he handed me his card in a manner that I felt was disrespectful and said, "I'm just doing my job." My biggest concern is the way I was treated as a customer. If the transportation service was unavailable because of mileage, the day of the week, or any other policy, I would have completely understood if someone had simply explained it you to me respectfully and professionally. Instead, I was repeatedly interrupted while trying to explain myself, and I felt that I was being talked down to. I am a customer, and I deserve to be treated with respect and professionalism. I should never be made to feel as though I am not intelligent enough to understand what I am being told or as though I am being dishonest. I do want to recognize Edgard Cancel, who was the one employee who showed genuine concern for how upset I was. He apologized for the situation and asked if there was anything he could do to help make my day better. I truly appreciated his kindness and professionalism. That is the type of customer service I believe every customer deserves from the beginning of an interaction. Later, Mr. David came to tell me that my vehicle was finished and explained what had been done. He then showed me printed documentation indicating that the transportation service I selected online is available Monday through Friday but not on weekends. At that point, I was willing to accept that perhaps I had misunderstood the availability and that I may have made a mistake when scheduling. However, what I could not understand was why I was initially told that the dealership does not offer the service, only to later be shown documentation explaining that the service is offered but is limited to certain days. That felt contradictory, and the entire situation could have been handled very differently. A simple explanation and an apology for the misunderstanding would have been enough. I have been a customer for approximately a year, and unfortunately, I have had issues with my experiences when bringing my vehicle in for service. After what happened today, I told my husband that I no longer feel comfortable bringing my vehicle to this location. That is extremely disappointing because I should be able to trust the dealership servicing my vehicle. It is very upsetting that anyone would feel they have the right to speak to a customer in the manner in which I was spoken to today. I am not asking for special treatment. I am asking for basic respect, professionalism, courtesy, and proper customer service. I respectfully ask that you please review what happened on that day. read more

Had vehicle serviced while there someone had backed into me - Dyer said they would fix the damage - wasn't a lot mostly just a paint scape - returned some time later with an appointment for service and intentions of trading it it - original service tech that normally take care of me had left - service manager stated they were not going to fix it - quietly left - totally frustrated- had an engine light on since I bought it new that was never fixed either - hopefully I can find an honest dealership in the area interested in my business read more

Dyer Kia - Lower buffed out - just needed little touch up ! - Car Dealers Near Me - Lake Wales, Florida

Use caution when going here. Our daughter went here to look for used vehicles. Everyone of them was found online and they told her they weren't there and kept pushing to sell a new car or for her to lease a car. They wouldn't listen to her at all and when she wanted to leave, the sale manager had her car key in his office and the salesman had to go get it for her to leave. When my husband called and asked about the same exact vehicles online, they were there, so obviously they are just pushy and think they can push someone into buying new or leasing!!! Absolutely horrible that they would do this to a young woman! To the point my husband offered to go back with her so she could look at vehicles she wanted after he verified they were actually there and she said no because they made her so uncomfortable and holding her there against her will trying to push a new car or lease on her! read more

Bought a used vehicle three weeks ago and the transmission has gone out. Absolutely no assistance from them. Just a sorry n you bought as is so is isn't our problem. Cone to find out no transmission maintenence has been done on the car and it was not checked pre-sale. Now I'm stuck with a car I can't drive and don't have the money to fix. Don't get caught up in the smooth sales talk, they won't follow through after the sale! read more

Quite a battle for getting a good deal. Trade-ins are valued at "FAIR" condition even if it is a low mileage, late model, and in excellent "cherry" condition. Try selling the vehicle on your own. Followup calls are perpetual. Setup a separate email account, because you will be overwhelmed with messages from Dyer as well as other car retailers. read more

In short, six days, many text messages giving me good information about the car, approval through my lender, confirmation after the dealer asked to make an appointment for the car, and a four hundred dollar flight. I arrive to a dealership that "sold the car this morning". No warning, no phone call, I even confirmed the appointment by request one hour before arrival. No one asked me to make a deposit otherwise I would have done so. Another flight back to my winter residence.... Bad business practices on their part. I will take my check and business elsewhere. read more

Phenomenal place to have your car serviced. My wife's 22 Stinger had no cold ac, and their service department got her in the next day. The part was covered and fixed under warranty and finished before we expected it. Now we will only service her car at Lake Wales Kia. Thank you. read more

Service l had done was great BUT I returned the scissors jack that was less than a year old only used once and it calapsed. I was told no warranty on it so they kept it. I ordered a new one off of eBay for $20 and it has a LIFETIME WARRANTY. I communicated online chat and was told it would be turned over to someone but I received nothing as of yet read more

Where do I even start? On October 7th 2022 my check engine light came on and immediately went into Limp Mode. Concerned about driving to my usual dealership (Regal) while in Limp Mode I decided to instead take my car to Dyer Kia, I assumed that I would receive the same quality of care that I had at Regal. I was VERY WRONG. While doing a diagnostic on my car the engine seized up and died. We were told we would need a new engine, but not to worry-- since my car only had 66,000 miles on it the engine would be replaced under the 100,000 mile warranty. We were told it would 100% be covered by the warranty and that we only needed to come back on Monday to get our rental car. When I called on Monday I was then told we needed to provide proof of our last 6 oil changes otherwise Kia wouldn't cover the replacement engine. Why this wasn't told to us on Friday when we dropped it off--I have no idea. Thankfully my husband and I keep detailed records of our oil changes and were able to submit them the following day and get accepted for the warranty. Fast forward to December 1st. I have only just gotten my car back and in the meantime I have had what can only be described as THE WORST customer service experience of my entire life! Since October 7th it has been relative radio silence from Dyer Kia's service department. I received NO updates unless I called MULTIPLE times leaving countless messages. In the nearly 3 months they have had my car I spoke to someone maybe four times. Each time they promised me "it would be ready by the end of the week" or "Your engine should be in this week's shipment" and then I would hear nothing for weeks. Quite honestly, I understand being short staffed. I also understand supply chain issues--these are just things we deal with in 2022. I have had to deal with that in my own workplace. If I could give any constructive feedback it would be to just be honest with your customers. Give them realistic wait times, keep them in the loop even if nothing has happened, and if they call asking for an update don't just LIE to them and say "it'll be ready next week". When my car was finally done I went in to pick it up and nobody could find my keys. After watching an associate dig through piles and piles of disorganized paperwork they finally found my keys. When I got in my car a piece of the dash was still on the floor and I had to have an associate fix it before I left. All I can say is if you have a choice-- Avoid Dyer at all costs! read more

DYER KIA PRICES ARE RIDICULOUS!!!! It is outrageous that they say if you dont buy their parts the system lights cannot be reset! What a SCAM! These people know you put and after market part on and yet they charged me $226.00 to tell me they could not reset unless I spent a $1000.00 for them to put their side mirror on my car. Mind you I bought aftermarket mirror works same way but told me they could not reset my system $226.00 later light still on in my car. They did not know this prior. So either they are CROOKED or INCOMPETENT not to know this upfront. read more

Disregard my last review. These guys really don't care about you after you walk out the door. They screwed up not one but TWO registration packets for our new cars, making them BOTH illegal to drive and suspending both liscences. After calls and promised resolution, nothing. Well, Dyer, I'm going after you. 3 things always surface...the sun, the moon, and the truth...and the truth is, you guys talk a great game; but now, the game is up. Keep checking reviews on social media. If I alert two customers, then we will be almost even...I said almost. read more

I'm very happy with my Kia Soul. Not so much with the Dealership. If you buy a car there, make sure that you get everything in writing. Salesman told my wife and I that we would get the first 2 oil changes for free. Of course, when I went 6 weeks later for my first oil change he conveniently forgot and they charged me $69.99. Anyway, my money will remember to go somewhere else next time! read more

CAUTION!! DON'T WASTE YOUR TIME WITH THIS DEALER! Kenneth Giger emailed me to set up an appointment to view a 2023 Sportage. I replied at 1:06 to let him know I was an hour drive away and confirmed the 2:15 appointment, he replied at 1:10 to say that would be perfect. I arrived at 2:10 to find it was sold 30 before my scheduled time and the Sportage wasn't at the dealership. Received email from Kenneth (attached below) at 1:55 ( about 15 minutes after they told me it was sold) to confirm an appointment  at 5:00 pm to look at the same Sportage? I guess he had me confused with another sucker they wanted to get to the dealership to sell them something else. Two hour round trip, wasted my time and money and they knew it was sold. TOTAL LIARS!! WHAT A HORRIBLE WAY TO DO BUSINESS. read more

Dyer Kia - Car Dealers Near Me - Lake Wales, Florida

I have a brand new 2023 car. it was my first time using this locations services. I booked an appointment for my regular 5000 miles servicing and asked them to look at my tires that were leaking if they need to be changed or patched. I waited hours for the service to be completed and after it was done they confirmed everything was done and the tires could be patched. I made sure to ask if anything is needed as I rather to do extra services to make sure my car is a 100%, the representative said "trust me, we love selling stuff, so if you needed anything else we're let you know" I woke up super early the next morning for my road trip and as soon as I drove out my garage, I saw that my tire was flat. I had to call AAA (paid for it ) and wait for Dyer Kia to open to go back there. They did not fix my tire the day before and I don't know what else (the front desk guy who took me around back to discuss the tires, even whispered to me on the way out " tbh I don't think they did any yesterday". I left there trusting that my car was perfect and they did not fix it. if the situation was worse, I could be driving a defective car and putting my life in danger. It did not stop there, because on my road trip, as I drove at high speeds and slowing down my car keeps shaking (the is a new car). Kia reached out to me to ask about my experience and I told them and they said a manager would call me (no one did ) I reached out three times after that and was promised call backs and still no call. Every time I reached out to someone they acted like what happened is no big deal and no one addressed rectifying this. I eventually went to City Kia (over an hour away) because I did not trust going back to Dyer Kia. They diagnosed my car and performed repairs totaling $700+. They found it unbelievable that I had services with Dyer Kia and the repairs they had to make. I provided them my service document (from Dyer Kia) and everything related to my visit there and they were still in disbelief of my experience with the services/the lack of services. This location took my money for services and told me everything was great, but instead messed my car up. most importantly they put my life in danger after I went to the "professionals" for services and they did not care one bit to resolve this. read more

I previously purchased a car here in 2022, and I have serviced my car here and have been very happy. However, I came in today to trade in my car simply because I need more space. The online sales lady was very kind and accommodating. Once I got into the dealership, I waited for 15 minutes to even be acknowledged. Once acknowledged, it was another 5 before I got to a salesman. I wasn't even invited to look at the lot, we went straight to a desk to talk about financing before even test driving a car. When I couldn't make the payment they wanted, I told them I wanted my car keys back. I was then pressured by ANOTHER salesman to let them run credit. When I said "no" he rudely said to me "well what are your intentions in coming here today then?" I have now been here for over 2 hours and have yet to be offered a test drive. Needless to say, I am not leaving with a car. I am very disappointed in this dealership. I will not return, period. read more

Service department is terrible!! Took car in for a recall. Had an appointment. Waited 45 minutes an then was told that the part was not in. read more

The service department here is horrendous. Michael Rodriguez is rude and unhelpful. The only assistance he provided to me was when he advised me to come here and place this review. However, he failed to assist with my vehicle that has been there for a month. He even lied to me about what was done to the vehicle in the time it was there. Do not go to this service department if you actually want service. read more

I leased a Kia from them three years ago, they gave me the best price that I could find, they even deliver the car, The last three years their service has been second to none. I would highly recommend them. They have treated me very well. read more

I had a horrible first experience and had a great salesman named Hunter came back and left with car matching my requirements. Hunter went above and beyond even stayed late and drove to my mom job to get paperwork done for me. Finance guy abi was also nice very thorough. Dyer almost lost a customer but Hunter pulled thru stay tuned .... read more

Dyer Kia - 2018 ford focus titanium - Car Dealers Near Me - Lake Wales, Florida

Continues to harass me when I told them I was in no shape or form interested in a kia and to stop calling, texting, even facebook messaging me. each time they get blocked and they continue to just message me from a new number not listening and continues to harass me every few days. If you want a company that flat out doesn't listen go here. read more

UPDATE: I BROUGHT MY CONCERNS TO THE SERVICE MANAGER, SANTOS, AND HE DID A GREAT JOB OF CORRECTING THE MISTAKES AND EXPLAINING VARIOUS THINGS TO MY FULL SATISFACTION. HAPPY CAMPER AGAIN. LESSON: ALWAYS ASK FOR A COPY OF THE SERVICE ORDER IMMEDIATELY AS IT IS WRITTEN AND CHECK FOR ERRORS OR OMISSIONS THAT COULD AFFECT WARRANTY COVERAGE OR MIS-DESCRIBE WHAT WORK WILL BE DONE. DON'T ASSUME THAT IT IS CORRECT. ASK FOR MANAGER IF THERE ARE ANY ISSUES. Here is the original review: Brand new Kia all-electric vehicle, brought in for first service at 7,000 miles. Guy at service desk said I needed an oil change (electrics don't have engine oil), wrote down the wrong mileage so the computer said I was out of warranty (on a car only a few months old), spelled my name wrong in the service order, and said I needed a four-hour software update. I am registered with Kia and received no such alert. I made this service appointment several weeks ago and they did not tell me in advance of this lengthy software update. When I asked to see the service-order writeup, the guy at the service desk balked -- but the guy at the next desk said he should give it to me. That's how I discovered all of the errors. read more

I thought the days of slick talking used car salesmen were behind us but if you want to relive the sneaky numbers game and the old let me talk to my manager game, come to Dyer. When you tell a salesperson what your budget is and they come back with I can get you down to regarding your monthly payments, we're talking two totally different things. Sure he could if he gives me 84 months of payments. Walked out, went down the road, found a similar vehicle and got a much better deal without the games. Got a much better APR and a monthly payment that was $125 less than what Dyer offered me. Plus I got a 90 day warranty. Dyer offered no warranty. In other words, you buy it and you're stuck with it if you buy from Dyer. read more

Tyler in the service department met me as I pulled up at my appointment time and handled everything for me. He was courteous and knowledgeable about my situation and offered the best way to handle my needs as I needed several things done to get my vehicle back to running at peak performance levels. I look forward to going back and getting those things taken care of by Tyler and the Dyer Kia team. read more

terrible customer service after a sale. salesman, NICK, doesn't respond to phone messages, email, or text messages. still waiting for my car title despite having paid cash for my car. read more

Very unhappy with the lack of customer service from the Service Department at Dyer Kia. The service manager, Santos, has not followed through and he has actively avoided me (phone AND in person) for several weeks. I asked for the email address for the owner John Dyer and unsurprisingly NO ONE had it. We've been going there for a few years now, and we had no issues under the former management. But now they are terribly unprofessional. read more

Service Department is the worst I have ever experienced! Prices outrageous, non-existent communication, horrible excuse for professionals!!!!!! Save yourself the headache and STAY AWAY!!!!!!!!! read more

We have had two is with them both service department .. latest one! Safety issue.. no front passenger headlight.. it went out in December could get us in until January 2022 January 4th they ordered the new headlight.. still not in stock.. they say nothing they can do! I found the part online from a parts company. They say they can't order but from who they have a contact with. never buy from them. read more

Amazing service, follow through and transparency. I will not hesitate to do business with them again in the future. Top notch people.

I love it here!!!! Everyone is very kind & very helpful. Clean facility. My consultant Sonyalisse was Amazing! She makes it her business to get to know her clients, so she can recognize their needs & wants. read more

I was a true believer in taking my car to the dealership for my oil changes because I felt confident that they would look over my car throughly, that use to be the case with Dyer Kia, BUT NOT ANYMORE. I took my car in and my tire had a big Gouch in it and they never brought it to my attention, second they did not put windshield fluid in and I know this because I was completely out and it was still empty after picking it up. the stickers they put on my windshield instead of either taking the old one off or putting the new sticker over the old one, I now have 3 stickers from previous oil changes on my windshiel, just shows Lack of initiative in my opinion. the cost of my last oil change on my small car was $70.00 when I asked about the cost I was told it is because they use a synthetic oil that will go up to 8000 miles that is great then why do you have me. coming back at 5000 mile??? they stopped vacuuming the inside of the car and supposedly they still run them through a car wash but last 2 visits my car was not. don't say you are going to do something and then not do it. This Kia dealership used to have 4.5 stars and now they are down to 2 stars on review sites, there is a reason for this, maybe they streched themselves too thin whe they purchased prime property and uilt 2 very expensive buildings, was this at the expensive of servicing their customers? Timeline of these events do correlate with the decline in service. just telling the truth about my experience. read more

I live in Georgia and was trying to find a specific vehicle quickly. No one here had any in stock so I started looking at Florida, and that's when I found Dan at Dyer Kia. Even though I'm in another state this has been such an easy process, and Dan went out of his way to help me. I'm so appreciative and from now on whenever my family or I need a vehicle we will go to Dyer. If you choose to shop here, and you should, do yourself a favor and ask for Dan. read more

The car was listed at a little over $36,000, and so it caught my interest. I made an appointment with JC and drove over an hour to test drive the vehicle. After being impressed by the car, I sat down to hopefully negotiate or agree to the listed price online, however, I was informed that the price was NOT 36,000, but it was $40,000. This was the price before negotiations and even taxes/dealer fees. I give them credit for trying to make the deal work, but in the end it was a waste of time due to the poor/false advertising. Look elsewhere read more

Buyer beware of this dealership. I spoke to the salesman Ian about an agreement to pay 500down and 129per month. He totally did not stand up to his end of the bargain. He is a complete haggler. He jumped from 129 per to 529 per month on a Kia Soul. Consumers truly this guy does not have your best interest at heart. He is very greedy. Don't go to this dealership! read more

I've gotten two Kia from this place and they have been like family and a big thank you too Crysta and Cory and everyone there I have nothing bad to say about this they are the best read more

I am sick! The way this company treated my 80 year old father is nothing less than fraud! Why on earth would you sell an elderly person a car and not tell them there is no spare tire! They never even offered him the opportunity to purchase a spare tire before allowing him to purchase the car and drive off of the lot. My dad has been under the impression for over a year that a spare tire was included with his Kia. Last night my dad was in an accident and his tire flattened, he needed the spare tire in order to leave the accident however there was no spare available and was forced to pay out of pocket to have a tow truck bring his vehicle to the Kia dealership in Lake Wales the excuse is that everybody on this lot is giving myself and my dad are embarrassing. I have lost all hope in this company .knowing that a spare tire and a kit only cost $160 together and they are refusing to provide any type of common courtesy to make it right is an indication as to why this company is a terrible place for Lake Wales to support. read more

Went to checkout the new Kia Ev6 they on a Saturday they had just got some in that morning so I went to the dealership that afternoon and was advised to talk with Bobby when I got there. When I got there I met with Bobby and he turned us over the the salesman Caleb went and looked at the Ev6 they had it on the charger I get it they just got on the lot this morning but wouldn't even pull the car off of the charger for me to look at fully or to even take it for a test drive after I spoke to them about test driving it. Went in and begin talking number and Caleb comes back with a seven thousand dollar mark up on the car and then said They would offer me 17,000 for my car when Kelly blue book is at 21,000 so four thousand dollars less but they says they are a blue book dealership. Got up and left and Bobby called and said he was coming out to see how thing was going and we was gone and we explained the situation and he said let him play with the numbers he would call me back in an hr never heard anything back from him and they closed at 6 and that was at 4 and Sunday most dealership are closed and Monday was a holiday but never heard back from Bobby the whole day Tuesday. DON'T WASTE YOUR TIME WITH THIS DEALERSHIP read more

A dealership you can't trust. Yesterday I had the worst experience in the automobile industry. I made a call in the afternoon to set an appointment up to test drive and possibly buy a sportage hybrid and they told me it was available. I explained to them that I'm 2 hours away but as soon as Im off from work I'll be heading there way. By the time I left work I heard a voice message from Bobby to let me know he will be waiting for me to complete the transaction. I decided to call back to introduce myself and to let him know it will be a bit longer cause of traffic. Bobby said no worries I'll be here when you get here. After an hour went by I called and asked for Bobby to ask him if the vehicle was still available but Bobby was nowhere to be found. Bobby had left for the day and they will be connecting me with Corey to further assist me. I kept getting disconnected when getting transfer. By the time I got to the dealership I met with Corey just to see the vehicle drive out of the lot. I'm not upset cause they sold the vehicle, cause it is sales and first come first serve. What really pissed me off was the communication was not there on their part. They could of call me and i could of avoided driving 2 hours. read more

Our Sorento broke down on our vacation to Florida. Took it to Dyer for repair. They never called us, not once throughout our nine day nightmare with them. They said it was the fuel pump,a rare problem with Kias. They'd have to order the part. It'd take a day or two. Four days later, no word from them. We called to find out what was going on. The part came in and they'd get around to the repair. Couple more days, called them back, oops, we replaced the wrong fuel filter, and now you need fuel injectors... and an oil change. What?! Nine days later, already missed a day of work, drove home. Strange vibrating noise under hood. Overwhelming smell of gas in car, garage and house. Called our Kia Service department here at home. They fixed the mis-installed air hose and re-fixed the fuel pump repair since Dyer Kia totally screwed it up. We had to pay for Dyer Kia's botched repair job TWICE! Trying to contact them to request some sort of compensation for the mess they made. Apparently, they don't want to talk to us. We'll be contacting Kia Customer Service to try to resolve this issue. I would suggest that anybody who needs Kia service go elsewhere... anywhere else but Dyer Kia. read more

BEWARE..........we had agreed to a price on a NEW 2019 Kia Sorento that was described on THEIR website as an "Internet Special". It was the model we wanted and the color my wife preferred. The info on THEIR website stated the car had 11 miles on it. I have a printed copy of that page! After we drove over an hour to the agreed delivery location, we were told that the vehicle did not have 11 miles on it, but had 4,248 miles on it. When I told them this was NOT the vehicle we made an agreement to purchase, they told us they are not responsible for "errors" on their website, as they don't maintain it, but pay someone else to do that work for them. When we asked for some level of reduction in the agreed price (which we thought was a car with 11 miles on it), they refused to offer any sort of compensation, even after we had driven over an hour to a delivery location assuming we had a deal on the car that was advertised on THEIR website!! I would warn anyone looking to purchase a vehicle to NOT even consider going to Dyer in Lakeland, FL. What a sorry way to do business!! read more