As a homeowner, you know there are things that you are going to have to maintain over periods of…read moretime, and yet some of those things catch you off guard. Such was the case yesterday when my garage door opener gave up the ghost. I reached out to a buddy who flips houses and asked if he had a provider he liked for that kind of work and without a moment's hesitation he connected me with Royal Garage Door in Lenexa. I called to see about making an appointment and the receptionist was so very helpful in articulating the potential issues I could be facing based on my description of the failure. She set me up for a service call that very afternoon, and my technician, Jeff, arrived just a bit early. I fully expected a worst case scenario diagnosis and a hard sell for new doors and openers. Imagine my surprise when Jeff told me the doors I had were actually in pretty good shape. He talked with me about what was happening on the failed door and made some observations about the door that was still functioning. Not once did he push me to buy something I didn't need. He explained various models of openers available, and he educated me about the way springs should work and showed me where mine were compromised. In return for his excellent information, I requested new springs and openers for both of my garage doors. Jeff came back today to complete the work we discussed. His work was efficient and his explanations were thorough. I couldn't have asked for a better experience! I would highly recommend Royal Garage Door if you're looking for a service provider.

Easy to make my appointment here on the yelp app, and quick response time to my request for a bid…read moreto replace the springs in a garage door. Came out the next day, did fast work, cost exactly what I was quoted, and the work was explained to me before he left. Would definitely use again and recommend.

Called on a Friday afternoon about my broken spring, they came over a couple hours later and it was…read morefixed in about 20 minutes. Couldn't ask for more!

Mike sent Matt & Curt to install a new motor with wireless remote controls. They were timely,…read moreefficient & affordable. We'll use Diamond Doors again when needed in the future.

Paid in full for 2 garage doors and labor in June 2022. Has not responded to calls or texts since…read moreJuly and has declined requests for a refund. His website is not real and his online profile lists having an A+ BBB rating, but is not BBB accredited. He did great work for us previously - appears to have taken our money and run.

We had a really good experience with Nick. He followed through on the day/ time he said and texted…read morein advance to let us know arrival time. He also spent the time to explain and answer questions.

I called them, made an appt for 4 days later and they said they'd be here 11-3. I came home at…read more11:00 to wait. My time is no more or less valuable than others but if I make an appt, I don't want to be blown off. I call at 4:00 and the first thing they want to do is reschedule me. I'd already taken time off! They said they'd get back to me with an ETA and I didn't get anything. They really didn't seem to care so I guess they won't care about my honest review. It's not like I was asking for same day service. Professionals don't do this. If there's a problem, a professional will call you and make you aware of the problem. They didn't call. I had to call them and when they told me they'd put me on the schedule first thing the following day, I said NO! I waited 5 hours before I called. I've called another company and I'll edit this review after the work is completed. The MOORES DOORS COMPANY HAS NO PROBLEMS WASTING YOUR TIME SO DON'T LET THEM. Don't do business with people like these who don't care if they waste your time. There are better companies so use another company!

Called at noon on Sunday of holiday weekend expecting to get a voice-mail. Instead, Mark answered…read moreand was working on another door a few miles away. He showed up within the hour and fixed my door in an hour as well. I knew my torsion spring was broken but decided to take care of both while he was here. I explained that the door opener seemed to struggle some for the several months, but I was not sure the correct springs were installed by the builder. He looked at the springs and agreed that he had a larger spring that would make it easier for opener and last several thousand more openings. Mark was very quick, clean, and thorough through the whole process. He lubricated every single part on both my doors not just the one that was broken. He adjusted the chain on one opener. Then he literally adjusted every single hinge until the door was rolling smooth as ever and very little noise!! Would highly recommend him! Even heard him give out a competitors name and number to contact for someone who called out of his service area. Could have easily said he doesn't work in that area and been done.

they were a no call . I had an appointment set up in the afternoon and they said they would call 30…read moreminutes before they arrived. At 2:45 I called to verify they were still coming and he said yes between three and five they would call 30 minutes before arriving. They never called. They never showed up and they never called the next day to follow up.

I had hired him in the past to install two garage doors on two different occasions. Within a few…read moreweeks, both doors stopped working, which required follow up visits to correct the problem(s). Darin was slow to respond on each follow up repair. That sad part was, I just lived right across the street. Almost a two week wait for him to correct the problem(s). In the meantime, I'm a 50+ year old woman having to lift a heavy door up and down each time to get in and out of my house. I let it go as I did not want a confrontation or listen lame excuses. As I stated before, he was my former neighbor and I didn't need the drama. I moved to new house and ask him to reset the keyless entry. He instructed me to go online and find a YouTube video. I was a two-time repeat customer and that was the best he could do for me. My thought, there wasn't enough money in it for him to make the trip to new house. Sad. I'll never do business with him again.

I had a broken spring and had several companies provide quotes, they all tried upselling me for…read morethousands. I called Goodwin and they checked everything to ensure it was just a spring replacement which only cost about $500. About 6 months later I had an issue with the door not closing all the way and they came out, checked everything and found some gears needed to be cleaned. They're very knowledgable, don't try to take advantage of people, are very respectful and perform quality work for very affordable prices. This is my go-to garage door repair company. It should be yours as well. They aren't owned by private equity like most of the other shops, and from garage doors to plumbing to HVAC repairs I've found the private equity owned one's to be the biggest scammers. Goodwin is not this, they're honest and do great work.

I've use this company for years to fix minor garage repairs, I just bought new garage doors. The…read moredoors were good quality the service person was Sam he was very professional showed up on time I was happy. I would recommend this company to anyone looking for garage service.

Fantastic work he did and came on time, which surprised me since not many companies do that. He…read morewent over every detail with me to make sure I understand and answered all my questions clearly. I definitely recommend this company!

If you don't want to read the wall of text below, the upshot is that, while their work is good,…read moretheir pricing is absurd, offensive, and preys on customers' ignorance. KC Garage Door Masters charged me ~2-4x what their competitors quoted me after the fact, and the owner refused to work with me on it when given the chance. First things first, they did what they said they were going to do. They were responsive, showed up on time (their truck did leave oil stains in my driveway, but that's the least of my worries), completed the work efficiently, were friendly and knowledgeable, and the repair was successful. On that basis, it's a five-star review all day. Unfortunately, it has to be a one-star review. Where things fell apart is the pricing model. Taking advantage of the fact that most of their customers, like me, are entirely unfamiliar with the market price for various lengths and gauges of torsion springs, they have decided on some truly offensive mark-ups. To replace two torsion springs, they charged me $1,200. Helpfully, they included a breakdown on their invoice, which indicated that ~$950 of the $1,200 was parts (the two springs) and ~$250 was labor. The labor price isn't offensive, and if anything, they should've charged me more for answering all of my questions. The offensive part is, well, the parts. Turns out, retail pricing for the springs they installed is around $75 each. KC Garage Door Masters charged me $477.13 per spring, or more than 600% of the retail price, a mark-up that (again) only works if you're preying on the ignorance of your customers. What's doubly offensive is that the $75 price is *retail*, which is *already* marked up to a profitable level and is almost certainly substantially higher than the wholesale price the company would be paying to their supplier. On top of the 600%+ mark-up, they also charged a $230 labor fee, making the installed per-spring cost nearly $600. Once I had a chance to do some research, I reached out to Andrew (who I believe to be the owner of the business). I explained my concerns and offered for him to make it right. He refused and told me that he believed their pricing to be consistent with their competitors' and that they needed to charge these prices to fund their marketing efforts, among other things. In his view, competitors would charge me similar prices - he said that Precision would've charged me 20% less while A1 Garage Door would've charged me 20% more. As it would happen, that was not even close to true. I was unable to get a quote from A1 Garage without them coming to my house (and I didn't want to waste their time), but Precision quoted me an all-in, installed price of $225-$350 per spring with no trip charge. That's not 20% less... that's somewhere between 40% and 60% less than the $600 per spring KC Garage Door Masters charged me. Wanting a couple of additional datapoints, I also called two other local competitors who both quoted me all-in installed prices of $250 - $325 per spring, consistent with the quote I got from Precision. When I let them know what I'd paid to KC Garage Door Masters, every single person legitimately refused to believe it and confirmed that I'd been taken for a ride. Quotes in hand, I called the owner again and again gave him the opportunity to make it right before I posted this review (and told him that his decision would be reflected in my review either way). He refused and would only reiterate that I had signed the estimate and, as a result, they did nothing wrong. And to be fair, I agree with that. I'm not accusing the KC Garage Door Masters of doing anything illegal; I agreed to the price (though I wasn't happy about it), I signed the estimate, they did the work as we agreed upon, and the repair seems to be good. What I am accusing them of, however, is being offensively priced and well out of step with the market. In my view, mark-ups like these are inherently unethical. Take your business literally anywhere else, save 40-60% on an already costly repair, and don't reward this behavior.

JV was able to get out quickly and did a great job repairing and tuning our garage doors. Will…read moredefinitely go to them should we need services in the future.

Super responsive which was greatly appreciated as I was stuck in my garage and needed to get to…read morework!