Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

Came here when I was well overdue for an oil change. The service was quick and I didn't even have…read moreto get out of the car. The crew were very nice and informative. I didn't have a coupon and they found one for me which was very nice. I think it was a great value for my money. Definitely coming back in the future for all of my other oil changes.

HOW DO YOU MESS UP AN OIL CHANGE????? if i could give this place -1 stars i would. I got an oil…read morechange yesterday- this morning i had oil leaking in my driveway. I will never come back to this location. Do yourself a favor, read the reviews! some of the jiffy locations are good but not this one. Update don't be swayed by these automated "responses from the owner" pretending to care. they will not reimburse you or even own up to the mistake. I had a mechanic check my car out today- what do you know, the oil plug was missing and no oil in my car. Again, never come to this place unless you want to leave with more problems!

The service was ok at best, not good communication about any services before hand and the pricing…read moreis way inflated. They charged me $111 after $35 military discount for a Toyota Yaris, 4 cylinder. It's my fault for not asking but still shouldn't be that high. Take 5 was half the price after discount come to find out. Fool me once, shame on you. Never going back there again.

Great service and was not oversold on anything. Overall great experience for me. I was in and out…read morein around 20 minutes. I always check my oil and it was property filled and golden.

I was down visiting my sister and realized I needed my oil changed. I went to this Jiffy Lube and…read morewas politely greeted, promptly serviced and got out within minutes. They even offered a promotional discount on the service. I would definitely use this location if I lived here.

My wife took in her 2024 Chevy Traverse and they didn't have the necessary filter again (3rd time)…read more She was told by a young associate to go purchase one nearby and they would install it but he couldn't /wouldn't adjust the price of the full synthetic oil change (over $100). I went in the next day and spoke to Richard the manager. He took the time to hear me out and discounted the oil filter I brought in. This visit is 4 stars because it took 2 visits to get it done. There are no shortage of oil change options in the medical center area, which can be tempting when issues like this come up. Valvoline Babcock will still be my go to for oil changes knowing that Richard is reasonable and has always corrected any issues.

My fav Valv crew, my boy Jon always taking care of business and they are chill and friendly.read more

Great service and excellent quality service and value. Lane and the team took great care of us…read moreafter we had terrible service elsewhere. We should have come here first. Great place to take your car.

I have cars as old as an 88 accord and church has a newer small van. The people Eurasain are…read morephenominal. The entire staff is professional and once when car took longer than anticipated they gave it an amazing cleaning, inside and out! They know their stuff!

As a girl who shamefully doesn't know a thing about cars I'm always nervous going in to get my car…read moreworked on. However the service at this location was so impressive and kind that I felt compelled to make a positive review! Herman and Rose were so informative about my oil change and gave me such great service. I am kind of clueless about things but they were very respectful and helpful when assisting me and made me feel very comfortable. Even though this location is kind of out of the way for me I'd come back again.

I am absolutely appalled by the horrific experience my family and I had at this establishment. It…read morewas, without a doubt, one of the worst automotive service encounters I have ever endured. Instead of properly servicing my vehicle, the technicians caused extensive and unacceptable damage, breaking multiple critical components in the engine bay that were perfectly fine before I arrived. When confronted with the damage, the staff attempted to sweep it under the rug. They offered a shady "self-fix" solution, which blatantly violates their own corporate policies. There is a staggering lack of accountability at every level of this organization. The absolute lowest point occurred when I tried to escalate the matter. While having a serious conversation with the Store Leader regarding the destruction of my property, I could clearly hear employees casually throwing around the "N" word in the background. It was highly offensive, completely inappropriate, and the manager did absolutely nothing to address it. The complete absence of basic professionalism, respect, and human decency from start to finish is mind-boggling. If you value your vehicle, keep it far away from this shop. They will recklessly damage your property and refuse to lift a finger to make it right. Because the local staff was completely uncooperative, I was forced to take matters into my own hands and independently contact their corporate customer service team just to get a damage claim initiated. I strongly advise everyone to avoid this location at all costs. Do not trust these people with your vehicle until they completely overhaul their management, strictly enforce their own policies, and adequately train their employees in both basic mechanics and workplace professionalism.

Great experience and got me in same day. Kareem and team are great! Fast, informative and…read moreconversational. Will be recommending to all.

Service excellent I was kept up to date on progress and a very fair price. Mike is a good guy to…read morework with. Highly recommended!9

Ludy is awesome. Have taken my car here several times for tires, new shocks etc. she always sees me…read moresame day and takes care of my needs honestly!

Very responsive didn't use them but very helpful and willing to help with my issues. Thanks for…read moreyour advice and support.

There was some trouble with my filter coming off but the Manager Chris was able to find a solution…read more Throughout the entire process Chris was professional, informative and made sure I was able to be taken care of. I will continue to come here for future oil changes

JOSHUA & CHRIS GAVE TOP NOTCH SERVICE!! Joshua explained everything in detail unlike these other…read moreplaces who just show the price and expect you to pay! They Gained my respect and business because I definitely will be coming back!!!

He was very nice and responsive, and he went over everything with me about pricing and services. I…read moredidn't end up using them, but they were highly professional.

I found Triage Automotive using Yelp Projects late at night. Triage was first to reply very early…read morein the morning, which was surprising to me because I had not expected such an early or quick response. Since I knew, in general, what the issue was going to be, I explained the issue, and we made arrangements for me to being my pickup truck in for a free diagnostic. Mind you, the sun hadn't already come up yet, and Triage was open and running already. The auto shop is tucked away off Bitters Rd between several other speciality garages. The waiting area was a clean and friendly with a wide window looking into the garage where you can see the mechanics at work. There were amenities such as bags of snacks, coffee, a water cooler, and a television. They had immediate availability and were quick to confidently diagnose the exact issue showing me the problem. A quote for the part I needed, as well as the removal and replacement of said part, was written up, and the owner offered to drive me to home or work while the repair was performed. I took him up on it, and he's a great guy. Keep in mind, all of this happened before other auto shops even opened for the day! Jacob, the manager and mechanic who worked on my vehicle serviced it promptly, letting me know status periodically. Since it was a reasonably simple repair, Jacob picked me up early that afternoon to take me back to the shop and finalize the service. My pickup was repaired, and I was back on the road before any other auto shops had even answered my Yelp Projects inquiry. The shop I had previously used for service had scheduled me three days out. As someone who does mechanic work myself and relies on my vehicle, I can confidently say Triage's expertise and urgency in getting me back on the road kept my business running with minimum downtime. The price was fantastic on labor too. Very competitive. I will be recommending them in the future for sure!