Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

Came here when I was well overdue for an oil change. The service was quick and I didn't even have…read moreto get out of the car. The crew were very nice and informative. I didn't have a coupon and they found one for me which was very nice. I think it was a great value for my money. Definitely coming back in the future for all of my other oil changes.

Chris & JJ were very professional and efficient. I have been to this location at least a dozen…read moretimes, and I have no reason to change that! I have an older car (2013) with high mileage, but they treat me like I'm driving a Cadillac. Informative, but not pushy with any suggestions/up selling. This time was just a top off, but they ensured to check all my fluids, air and filters while they were there. In and out in 5 minutes. See y'all in a month or so!

The girl working was awesome and very knowledgeable! Very professional and the young man helping…read moreher was great too! I actually went to a place down the street and left so I'm glad I came here! If you need an oil change this is a good place to go! Good value and had coupon offers as well as veteran discounts

I really did enjoy my experience with Alamo City Garage, they were really knowledge of my car, the…read moretiming belt they use was of good quality. They even gave me a ride home and when my car was ready they call and pick me up.

They were so very knowledgeable and helpful. They checked things I asked for in addition to the…read moreother work. I have a level of trust now and I will definitely return. Thumbs up!

Coupons rule! Jiffy…read moreLube is located close to the intersection of Austin Hwy & Eisenhauer Rd in NE SA. They do oil changes, state inspections, tire rotations, and more. I had two vehicles that needed oil change then here's comes a coupon in the mail to the rescue... it was time to get 'er done! Each vehicle was easy in and out. Just know, they work to upsell you on higher grade oil, air filter, cabin filter, etc. Just say no. Everyone has always been nice, polite, very professional in the 20 years off and on that I've been going in there. It's just "Jiffy!"

On July 25, 2026, I visited Jiffy Lube for a routine tire rotation. Immediately upon leaving, I…read morenoticed a severe "crunching" noise and a rough ride. I returned to the shop the exact same day, asking staff to recheck the wheels. I was assured the tires were completely fine. The rough ride persisted, prompting me to return a second time on August 2, 2026, specifically requesting that the lug nuts, brakes, and rotors be inspected. Again, the staff failed to perform an accurate diagnostic and told me nothing was wrong. Driven by safety concerns, I took my vehicle to Firestone Complete Auto Care on August 7, 2026. Firestone mechanics discovered that the front left studs and one rear right stud had been cross-threaded during Jiffy Lube's tire rotation. I was informed the vehicle was unsafe to drive. Firestone replaced the damaged studs and lug nuts for a total of $462.20. On August 18, 2026, the service manager at the Austin Hwy location informed me that a refund was denied because Jiffy Lube was not given the opportunity to decide where the vehicle was fixed under their warranty terms. I gave the facility two separate opportunities (July 25 and August 2) to honor its workmanship, diagnose the issue, and correct its error. The staff repeatedly failed to meet the standard of a good and workmanlike manner and certified a hazardous vehicle as safe. I will be following up with corporate jiffy lube. Don't waste your time with the location. A $25 simple tire rotation on a Honda crv turned into a $462.20 fix. Update 3 Sep 2026: Spoke with the District Manager who addressed and resolved the issue.

Rafael is a extremely experienced professional. He has worked on many cars for me over long-term…read moreperiod of time. He has a standing offer to come work at my business anytime.

From the owner: At Silva Family Automotive, our passion for excellence shines through in every service we provide,…read moreensuring that your vehicle receives the care it deserves. Whether it’s a pre-purchase car inspection, a timely oil change, or a comprehensive engine or transmission overhaul, our dedicated team prioritizes your best interests at every turn. We understand that your time is valuable, which is why we deliver swift, efficient service without compromising on quality. Using only top-grade parts, we stand firmly behind our work with a nationwide warranty that offers you peace of mind wherever the road takes you. Need an ASE certified mechanic to help with Auto Repair and Diagnostics? Our best technicians service engine, transmission, suspension, performance, air conditioning and heat, hybrid, brakes, electrical, alignment, oil change, valve cover, leaks, cooling, radiator, hoses, timing belts, filters, thermostat, water pump, timing, clutch, coolant, power steering, axle, tie rod, shifting spark plugs, tune ups and so much more! Let's chat and get you taken care of and back on the road today!

7/8/26 I was told to go to Christian Brothers Automotive to replace my passenger side signal light…read more I walked in their office which was very clean, and I was taken care of right away. The Staff their is very friendly and knowledgeable. I was asking other questions which was not related to signal lights , The next time your car needs to be repaired maybe you could come by so you can get that Great experience , LT

"...the duration of time at our shop was a little over 2 hours..."…read more I arrived at 0710, and paid at 0953 - that's 2 hours and 43 minutes - That's much closer to 3 than 2. "...you signed off requesting our Courtesy Inspection..." I didn't ask for it, but you put it on the RO anyway - understood. Why take one hour when you can take three, right? "...we recommended maintenance items based on visual inspections..." So your technician couldn't tell that my oil filter was literally just a few days old, and that my trans pan has a drain-plug that none of the originals came with (kinda' hard to miss), or that it's newer by a minimum of 18 years and has at least 150K fewer miles under it than all the surrounding parts? He also missed that while factory plug wires are red, mine are blue? Either your tech failed the visual inspection miserably, or you just went with the: "...along with mileage interval recommendations..." part. So does this mean that the tech can't identify brand new vs. 19 year old parts, or is the mistake in recommending service that has obviously been performed by the service advisor who decided that it doesn't matter whether service is actually due, so long as it goes on the bill? In accordance with your excuse, the only real reasons you have left to choose from are: ignorance, incompetence, or dishonesty. Oof. "We are obligated to provide you with this information for the safety of your vehicle, yourself, and everybody else on the road..." My ball-joins, bushings, pads/rotors, shocks, hubs, etc. will be replaced during my upcoming front-end rebuild, (the one that I never got an inclusive estimate for,) since she's coming up on her 200K birthday, and that's about as much as you can ask for from these components. However, if you mean to imply that "for everyone's safety" you're going to recommend ~$3K of unnecessary services, well that tracks with what I said about exaggerating the urgency of service. It's a poor tactic. Still, I'll give credit where credit is due. If you had looked over the front-end, and not mentioned the brakes needing attention, that would be concerning. "Our Service Advisor went over our findings with you in great detail, and a written estimate was provided to you..." Yes, for many jobs that I didn't ask for, and not a single all-inclusive job that I needed done. My trust in this shop has been broken, so I'm not convinced that the diagnosis is correct, and since I already planned on replacing the recommended parts anyway, my time & money has been wasted at your shop. Truthfully, I'm not angry at you or your business. All-in-all I paid $95 to get another vote on one of the two things that I thought might be the problem. I don't like it that it took so long, and with all the extras piled on, I don't feel like the actual issue got enough attention to have confidence in your diagnosis, but what I'd really hope for is improvement so that customers aren't wasting their money, and shops aren't prioritizing profit over people - When done right, the two go hand-in-hand, because happy customers always come back. No hate here - just a hope to see everyone doing better. I'll leave it there. Peace, Cotton

Great experience and got me in same day. Kareem and team are great! Fast, informative and…read moreconversational. Will be recommending to all.

Service excellent I was kept up to date on progress and a very fair price. Mike is a good guy to…read morework with. Highly recommended!9

I came here for an oil change for my 2016 mustang EcoBoost. The service was very quick. They never…read moretry to up. Charge me or upsell me for anything. They did a complimentary battery check and headlights and tail light check. The service was pretty quick. And the price is what I'm accustomed to from other places. Getting into the place is pretty easy. I have no complaints. If you need an oil change. This is an easy recommendation.

Service began immediately as I arrived. All of the technicians were very accommodating, friendly…read moreand professional. The whole procedure took less than a half hour. I stayed in my car during the whole procedure and answered a few questions. They were quick and efficient and in my opinion, did an excellent job.

I was very pleased with my recent visit to the Quick Lane at 2631 Nacogdoches Rd. I stopped in for…read morea simple oil and filter change, and the entire experience exceeded my expectations. The team here is outstanding--extremely polite, highly knowledgeable, and clearly experienced. Many of them have been working there for a long time, which is rare to see these days and immediately gave me confidence in their work. They performed a very thorough job and provided excellent advice on what maintenance I should (and shouldn't) do on my vehicle going forward. The price was very reasonable, and I was especially impressed that they proactively checked the front-end alignment on my truck without me even asking. That kind of attention to detail is something you don't see everywhere. My only small question was their brake pad rating--they estimated my front pads at 8 out of 11 without pulling the wheels, so I'm not entirely sure how they made that assessment. That said, it was a very minor point and didn't detract from the overall experience. Ryan Anders in particular did a great job and made the visit smooth and stress-free. I was extremely satisfied and will definitely be returning to this location for all my future service needs. Highly recommend!

Vehicle inspection! Came in to get my car inspected, I…read moredrove by and saw the three guys working there out joking around in the driveway and no cars in the bays, so I stopped by to make sure I could get right in and outta there quickly. The mechanics got to work right away flipping the high beams on, honking the horn and working the blinkers to make sure that the car met the minimum government standards for safety for a motor vehicle. The cost was only $7, which is mandated by the state of Texas. They got me in and out of there quickly, and did a bunch of paperwork for only seven bucks. In the waiting room, they offered free coffee, recent magazines, and the History Channel on the TV in the air-conditioned waiting room. In all Quick Lane made a quick job of getting the car taken care of! I appreciate the fast service!