Lia was extremely helpful and wanted to make sure that I understood how to use my new attachment. Customer service like that is very rare today. Thanks so much!!!!! read more

I came in and was immediately welcomed. The service was impeccable. Super friendly and super informative. I never go to dyson specifically to the store but I know if I ever need to again, I will definitely only stop by here. read more

Spoke with a salesperson from this Dyson store to ask a few simple product questions. I had already decided to buy a third Dyson, but wanted to understand the different between two models that were roughly the same price, but had different names / features. Pretty simple. Upright versus stick. They only sell two kinds... This should have been easy. Me: "Hi, could you tell me the difference between this cordless and this upright?" Dyson Salesperson: "Um, well we do have a website that, um, you know you should check out" Me: "Oh, I was hoping you could tell me the difference between these two models as I would like to purchase today." Dyson Salesperson: "We just kind of do demos and can't really answer questions about them. /pause/ They don't train us about product that is old and doesn't matter anyway" Me: "Oh sorry - I wasn't asking about a product that is old, I was asking about this product RIGHT HERE - that you currently sell. Can you help me with that?" Dyson Salesperson: "Not. Really. LIKE I SAID we have a website" Me: "?" I ended up leaving and going to Best Buy of all places to buy another brand. The customer experience here is crap. read more

Thank you so much Lia! I'm so happy with my new Dyson hair care collection. Both times that I've gone in to make purchases, I was right away greeted by Lia. She was so patient and informative with all my many questions. Thank you again Lia for making my Dyson store experience so great :) read more

Lucy was our Dyson helper. She was incredibly kind, super knowledgeable, and was never pushy. So helpful with our final selection. So grateful! She made our experience so worth it. I never leave Yelp reviews, but for this, I will make an exception! read more

In the past my wife and I have purchased many Dyson products for personal use and as gifts for our family members. Yesterday while at the mall we decided to look at upgrading our v7 Animal. We were greeted by HALEY who kindly took all the time necessary to demonstrate features and genuinely answer our questions which ultimately helped us decide to purchase the v15 Detect Absolute. Although we are loyal to Dyson products, now we will only go for help and guidance from HALEY at the Westfield Century City Mall. HALEY is truly a pleasure to work with and we would recommend her for any of your Dyson product needs!!! read more

Great service and product ! The manager and staff were quick, efficient, helpful and kind. Highly recommend!

Great service - always love their professionalism. Ben and Harry were very friendly and helpful with my purchase. My 6th Dyson product and all the reasons to purchase more! read more

Lia was so helpful, sweet and super informed about the products and promotions! Highly recommend shopping with her at Westfield Century City. read more

Everyone in the store is super helpful and knowledgeable .I purchased a new area heater for my office as well as a new wireless Vacuum. Although i had to call a couple tornado to get someone on the phone to see if they had what I wanted in stock, I was finally able to get through,and when I got to the store it was a breeze. read more

so so helpful and kind and accommodating. helped me fix my air wrap with a missing part. thank you!!!

Tatum was incredible with me today!! It was extremely helpful to know all the tricks and the right way of using my Dyson! Thank you Tatum! read more

Perry was so helpful! Came in with an issue with my AirWrap and he made it 10000% better within minutes. Thank you for all your help, especially during this busy holiday season!!!! I am a very happy customer!!!! read more

Don't buy a Dyson! Parts break and they take months for them to replace. Filter is so bad they warn you not to use it until you wash it every other week. Customer service is exhausted from the calls. read more

I was at the Dyson store in Century City mall and the stylist who worked with my hair was Yoskadel ! she was so patient and so informative and took the time to style my hair and let me style it myself, and really put a lot of effort to try and see which of the product was better for my hair ! I loved talking to her and I give her a 5 star review ! such a sweetheart! read more

Harry at Century City dyson was simply amazing. He helped me to do an exchange for an online order and he really took the time educate me about the product of my choice. Highly recommend this store. Thank YOU dyson team read more

The Dyson store was actually my first stop upon arriving in LA after a very tiring flight. I was very lucky to have been assisted by Alex Perez who went above and beyond in providing all the information I needed on the Dyson Airwrap and all its attachments. Thank you, Alex, for saving my curly hair and providing exceptional customer service! It was truly a fantastic start to my trip. read more

I stopped by the Dyson store because I ordered an Air wrap during the holidays and wanted a demo to learn how to use it and an associate by the name of Nasya helped alleviate my confusion regarding how to use the tools. She was able to guide me properly on how to do a pretty curl and now I'm very excited to use my Dyson since I have a trip coming up and wanted to curl my hair up. Thank you so much Nasya for being so friendly, patient, and helpful. She is very knowledgeable of the products that Dyson carries and she brings great value to the company. read more

Great service! First time walking in, and they were very helpful with everything I was curious about. Pulled a trigger and got me a V12. Highly recommend read more

Phenomenal customer service. Harry gave me the best experience. Come make purchase in store they will make sure you are well taken care of.

Tatum was the best! I've been considering investing in a hair tool that will not damage my hair while drying and styling. I made a demo appointment to see how the different tools work and see which would be best for my hair type and needs. Tatum was absolutely patient and knew everything about the hair tools. Thanks to her knowledge and teaching me how to use it I walked out with a new air wrap tool! If you're considering getting a hair tool, make sure to book a demo session with Tatum! She's down to earth, makes you feel welcomed and is so helpful! read more

Stephen deserves all the recognition he can get! I walked into Dyson curious about the best hair styling devices for me and instead of trying to pitch a sale, he thoroughly educated me on which Dyson products might best fit my needs and why the brand is so reputable, durable, and worth the investment. He was patient with my questions and was very personable. I'm very happy with my purchase and his customer service! read more

Went to the Dyson store to get help with my vacuum cleaner they were very helpful. Then we met a employee Tatum a professional hair dresser that works in the store. She showed my daughter and I how to better use the hot tools we already have. It was so fun to go in store and learn how to actually do my hair. Thank you so much Tatum! read more

SO happy I stopped by the demo store! Felt like walking into an Apple Store for my hair. I randomly walked in while shopping because I had just bought an air wrap with all the bells and whistles- watched all the videos - and still my curly fizzy long hair looked just OK after I used all the tools - and I was debating returning it. The extremely kind expert Lia at the store took 15 min to show me how to use it properly on my hair (heat direction pressure techniques and all) - my hair was dry fizzy and in a bun - and she literally turned them silky smooth straight- in minutes! Never seen anything so impressive in my life. This tool is worth every penny and a life savor! Thanks again Lia!!:)) read more

I just had the best styling consultation with Tatum and I love me new Airwrap! Everyone here was so nice at the Dyson Demo store!

This was my second time coming in to the Dyson store looking to finally buy the Dyson air wrap, and was helped by Lia both times. She was very patient with me and extremely informative. She took the time to show me how each attachment worked on my own hair and further gave me tips and recommendations on styling my hair. She made my purchase go smooth and made me very happy and excited about going home to try it myself. Thank you Lia! read more

If you are looking to buy anything Dyson, you should totally visit this store...the staff is top notch!!! My family and I had the pleasure of being helped by both Haley and Harry. They were both incredibly helpful and not pushy at all!!! We expect to get quality with Dyson products, and this store continues that motto with their employees! A big thank you to both Haley & Harry...you guys are the best!!! read more

The showroom sold me a new product and told me they would help getting a refund from Dyson, but unfortunately they never followed up with my call. I end up solving the issue 3 months later, but it required me to create a storm on twitter and social media. read more

I have had a Dyson blowdryer for a couple of years. My neighbor has a Dyson vacuum, and my ex has a Dyson vacuum. They both have the same model (v8). It's an amazing vacuum and I love using it. When it came time to replace my non-Dyson vacuum, I bought a Dyson model online. When I got my Dyson in the mail, I was excited, only to open the box and see that one of the main parts looked like it was cracked in a few places. The parts all have a marbled effect, but when I ran my nail over some of the cracks I could feel that they were cracks. I called the Dyson store in Century City, and they told me I could bring the piece in and they would swap the piece out for me. But when I called my ex before I came into the store physically, and sent him a video of the product, he said the product looked like it was refurbished and for a $400-500 vacuum, it really should have no issues when I purchase it. He advised me to exchange the whole thing, because if it is refurbished it can have issues down the line. I'm sitting here thinking it should be an easy fix. I called Dyson through their customer service number online. The customer service representative I spoke to over the phone from calling online told me they would schedule a pickup for my vacuum, and send me an exchange. I package it up, leave it at my door, and think I should have no additional issues. Already I am thinking "this is supposed to be a luxury / high-end brand, I should not have even had this issue to begin with" but I stay calm and assume that every so often, things happen. A week later, I get an email that my Dyson exchange is on it's way to me. There are 2 tracking numbers that are emailed to me. 1 tracking number marks as 'delivered to my address', 1 tracking number marks as 'label created but never sent.' I'm thinking it's odd to have 2 labels, but perhaps they were sending my exchange in 2 different shipments - 1 with the spare attachments, and 1 with the vacuum. When I get the Dyson exchange, I open the box to see that all the items are inside (so it was not sent in 2 different shipments). Then when I pick up the vacuum, I see it is the exact same vacuum I sent out (I took photos of the one I returned, and I know how I packaged it when I mailed it out). I call the Dyson customer service number again, and the associate puts me on hold for 15+ minutes of the 25-minute call. Then he drops the call.... I call the Dyson customer service number a second time, and again he puts me on hold multiple times for 10 minutes at a time. Finally, after I've been on the phone with him for over 30 minutes, he asks for the serial number of the item. I give it to him, he puts me on hold again, only to come back on the line and tell me the serial number is different than the original one so I had the exchange. I said that perhaps the exchange was not mailed, and instead they accidentally mailed back the original, as I received an email with 2 tracking numbers via UPS. I told him I could tell that this one was the original by how it was packaged, and because the parts corresponded to the photos I took. He held firm that the serial number was different, so it had to be different, and I was wrong. (I knew I was not wrong, because I took photos). Finally, I say I am just returning it and don't even want a Dyson vacuum anymore. He tells me because it is an exchange, I can not return it (wtf?!?!). Finally, I ask him to escalate the call. He puts me on hold for another 15 minutes, and then I hung up (almost an hour call altogether). I then come into the Dyson Demo store in Century City, p*ssed off. Harry, the manager, immediately addresses the issue and tells me bring the vacuum in, and they will exchange it for me. I don't think I could be angry for more than 2 minutes in the store because of how the situation was handled by Harry. He handled the issue quickly, with a great deal of professionalism, and with what I would expect from a brand such as Dyson. Now that I know Dyson Demo stores are separate from Dyson online, I will always buy Dyson directly from the store. read more

Ben was a very helpful person with ringing everything up and bagging everything up. Everyone was very sweet and helpful. my experience was very pleasent. Would totally go again. read more

Came in to buy a replacement brush , as mine has been used to dust. Haley immediately greets me and provides the kindest service ever. She is so kind, helpful, and I will be back because of her! She deserves a raise to be honest. read more

Harry is the absolute best! Peter also is great they have taught me everything about the air wrap and made me a dyson customer for life!

I had a great experience at this store. I visited a few times to research the Dyson Airwrap. I spoke with multiple employees - all were extremely nice, helpful and non-pressuring. The store even has a hair stylist to show you how to use the hair tools (call to check the stylist's hours and/or schedule an appointment). I saw stylist Lia - she was very sweet and helpful. I greatly appreciated the opportunity to test the items so thoroughly. I highly recommend coming here if you're considering buying a Dyson product. (I splurged on the Airwrap - love it!) read more

I visited the Dyson Store in Westfield mall and was very impressed with the design and layout. Lisa was a great help in helping me decide on the aiir purifier which I ended up buying. It is much better looking and functions easier than my old one...hoping to buy a new vacuum next. Richard read more

This review is for Haley - my partner and I came by to purchase our first Dyson and she was super helpful! She walked us through all the different attachments, let us demo the device, and showed us all the tips and tricks. I'd recommend chatting with her if you have any questions! Thanks for your help, Haley!! read more

Harry was tremendously helpful with todays purchase. Very thoughtful, considerate, and quick.

Harry went above and beyond to help me fix my vaccum!! Will be revisiting him and this store next time no doubt :)

I've stopped in this store several times to look at the Airwrap and finally booked a styling consult with Tatum. I was able to learn about all of the attachments and how to use it properly on my specific hair type, as well as how to use each attachment to create different styles. Tatum also let me try the tool myself and gave me tons of pointers and helpful tips. I left looking like I just stepped out of the salon. It was a great service and all the staff I encountered today were very friendly. If you've been wanting to try out the airwrap, I highly recommend making an appointment for this service at the Dyson store. read more

I recently purchased A Dyson air wrap and I had absolutely no idea how to use it, I made an appointment at the store, and Tatum was so helpful, she showed me how to do it, she let me try it, and overall it was such an amazing experience and I feel so confident now when using the air wrap. Ask for her! read more

I had experienced such a wonderful customer service from this show room location. Especially Steven & Alex, they both have excellent customer service. I highly recommand both of them to anyone out there!!!!! read more