My husband and I upgraded my wedding ring. Dermot McNelis was the salesperson who took the time to show us several options for replacing the center diamond. We were and continue to be very pleased with the quality of the diamond. E.B. Horn is a wonderful jewelry store. It is on of Boston's "jewels". read more

I'm a fan! I came in to get some earrings modified so they would hang better on me . The people there were really nice, and they did a great job. I also live that they are still there.. they've been there since 1848, through thick and thin! It's fun walking in there because the place has a lot of old-time charm, although the jewelry is up to date! read more

I have been shopping at EB Horn for over 30 years and have been 100% satisfied with my jewelry, the experience shopping there and the customer service. Best in the city! read more

Excellent Service. Prices are very competitive, (Diamond earrings cost for similar quality were 65% of the price my local jeweler was charging.) Mail order business is quick and accurate. Pleasant, helpful, and resourceful in helping me rehabilitate some of my estate jewelry. read more

We took our time selecting a diamond and never felt rushed. Ended up with a beautiful replacement diamond for my engagement ring that we purchased at EB Horn over 32 years ago. Glad we went back! read more

Best in the business great Staff quality product don't go no where else for your diamonds go to EB horns

My husband and I have done business with E.B. Horn for over 35 years. Even though we no longer live in Boston, we still go back for major purchases and repairs. Why? Because we trust them. The length of time they have been in business and the long tenure of their employees speaks volumes. We can not recommend them enough. read more

Have loved everything I get from them!! They are always so helpful to my husband in picking out when they know I would like !! The best place to shop !! read more

Exceptional in every way! Exponential customer service and top notch product selection.

Great shopping experience, I will be back! All employees are super knowledgeable and helpful. I purchased a gold watch here and worked with Norm who took great care of me. read more

I had jewelry from several estates over the years and needed to understand what jewelry was real and what was costume. I made an appointment via email and they were very helpful in letting me know the status of each piece of jewelry. I was a little afraid that I would be looked down on as I was not sure if any of it had any value. Instead I was made to feel at ease as they understood the sensitivity of inheriting jewelry from several family members. I ended up selling several pieces to the store as they were gold and received a very good sum of money for them. Now I can gift and donate the rest knowing I am not giving away anything of significant value. When I need to buy jewelry I will certainly be back. Thank you. read more

I have been going there for years now. Every time I go there, the staff is very personable. Every time I have gone, I leave feeling like I have made a quality purchase for a fair price. If you want a unique gift for some one, this is the place to go. read more

I and my family have been customers of EB Horne since 1967, 53 years. My family has bought just about everything that EBH sells, and we have NEVER been disappointed. Great selection, great prices and extraordinary service have always been the hallmark of this wonderful Boston institution. read more

Great service by very knowledgeable folks that I can trust. We have an amazing knowledge base and we're very helpful. I would go back to them for purchases anytime read more

fantastic service! E.B. Horn beautifully restored an important family heirloom.

I have been a customer at EB Horn for many years. It is truly a family business and they treat you like family. I have purchased serious stones with great confidence knowing that I am getting what I paid for as well as great customer service for repairs and well meaning advice. Through the years I have purchased many wedding gifts in their sterling silver department. I always am well received with a warm welcome when I walk through the doors of EB Horn. read more

E.B. horn always has great selections and knowledgeable people! They recently did my engagement and wedding band and it far exceeded my expectations. Absolutely beautiful! read more

Doug and EB Horn are absolutely awesome! Doug does anything and everything to help- I have purchased several pieces over the last 10 years running the full range of prices and Doug and EB Horn treat me the same no matter the price of the jewelry I'm purchasing. And the pieces are always fantastic, high quality that go over better with the significant other than one could possibly hope! Doug and EB Horn are highly recommended by me and I don't go anywhere else and never would! read more

I've only been a client now twice in 24 years, but I've also only purchased valuable jewelry twice in the past 24 years. Wonderful selection, beautiful jewelry and most importantly great customer service. Knowledgable, honest, attentive. They made what I thought was going to be a very stressful process into an enjoyable one. Classic old Boston. read more

Incredibly helpful and informative. I got my rings appraised and they did it on the spot. I would highly recommend this jeweler and will definitely be going back if I need any work done on my rings. read more

I'm updating this review to respond to the owners response. In absolutely NO WAY was anyone offering assistance. He was incredibly dismissive, did NOT offer any information AT ALL, and again implied that the ring came from a dishonest place. There was no information on where we could go. There was no information on what the ring might be worth. There was no information whatsoever. I stand by my original review, and no owner response will make me feel differently (and based on the other reviews of this place, this is a pretty average feeling of people who come in here) We took our business elsewhere and were treated with respect. Learn how to treat people like humans and not like scum and you'll stop getting bad reviews. Original review: The gentleman who took a look at my mothers engagement ring that we brought in with the purpose of selling was incredibly judgmental and almost implied that she stole the ring because she wasn't comfortable giving a back story. It's one thing to not be interested in buying, it's another to be rude about it. I don't suggest (unless you walk in there laced with diamonds ) ever going in there expecting to be treated with respect. read more

Quite rude indeed! I walked in looking for an appraisal and was ignored by 6 associates for several awkward minutes before a younger associate made eye contact to ask "Yes?" He called over an older not-so-gentle man who took one long look at me, a glance at my necklace, a longer look at me and (!) laughed, saying it wasn't worth the cost of appraisal. Personally I'd think anyone would need to at least look at the jewelry in question but amazingly he was able to determine it's worth by checking out my sassy asymmetrical haircut. What a pro! He seemed quite uninterested in the origin of the pearls or any proof of their veracity so I am very uninterested in spending money here. If your time is likewise too valuable to spend with rude merchants I'd suggest looking elsewhere - politeness doesn't cost a thing! read more

This is such a classic and classy jewelry store. Very old school, with the finest quality items, and a huge selection of wonderful designers without feeling too fancy for common folk. I am especially fond of the estate section, displayed by designer. There is so much back stock, so if you don't see something that is exactly what you are looking for, definitely ask! I suggest that any one visiting Boston visit EB Horn, just to experience what an authentic Jewelers row icon looks and feels like. I purchased a John Hardy Sterling silver and diamond bracelet from the estate section, paid $400, and left feeling confident with the guaranteed authentic claim on my receipt. That's what this kind of business provides. read more

They take care of me every time I go there. Very friendly and willing to make the nearly impossible happen! I love that they offer to polish my ring without me even having to ask. My jeweler forever for sure! read more

First off- I have been going to EB Horn for over 10 years. I am a watch collector and frequently bring in high-end watches to get leather straps, etc if I don't like the bracelet or just due to the changing of the seasons and wanting to switch things up. Today, I brought in a 1974 Rolex DateJust which I had just received back from service (serviced BY Rolex RSC Dallas). I showed the watch to the gentleman who repairs watch straps and told him I needed a few more links for the watch but that I could just put it on a leather strap and get the links somewhere else (he suggested Long's). He then took a look at the bracelet through his loupe and sneered at me saying that the bracelet was fake. What? I have been collecting watches for 10+ years. I specialize (and am known to specialize) in high-end watches from the early 1950's through the 1980's (vintage). I have written publish articles, moderated web forums, and been involved in numerous NAWCC trade shows and events. I calmly informed him that Rolex had, in fact, made folded link jubilee bracelets for years. Google "Rolex 6251H" - that's the part number and they are a part of history. This gentlemen chuckled a bit and said "no, a Rolex bracelet should have a screwed in pin and be much heavier...I should know, I used to work for a dealer". How! How did you work for a dealer and not know the very products that the dealership had sold?! The DateJust was produced for nearly 20 YEARS with a folded link Jubilee bracelet. Mine is in perfect condition with every piece of paper from service going back to the 1970s - and you tell ME that the item I'm bringing in which I am certified to appraise for insurance purposes, mind you, is FAKE? Absolutely never again- I would rather buy a leather strap from anyone at 333 Washington St than this place. Stay far, far away if you want to be treated with even a modicum of respect. read more

I went to EB Horn to resize my engagement ring before my wedding. I wanted to take it up a size to wear it on my right hand. They told me that my ring also needed repair, as one of the bezels had a crack. I left it for repairs, and called back a week later to pick it up (right before my wedding). When I called, they told me they didn't have it. Couldn't find it. I have two last names, and I gave them both. It took them a long time to find it and the way they spoke to me about having potentially lost my engagement ring the week before my wedding was pretty poor. In any case, they found it and it was beautiful. On my way to my wedding, one of the stones fell out from near the place that had been repaired. I called and told them, and they offered to repair it at no cost. I mailed it to them before my honeymoon. I wore the damaged ring at my wedding. The woman who coordinated with me on the phone was very helpful and gracious. When I went to pick it up after my honeymoon, the salesman I spoke to was exceedingly rude. I asked him to tell me how they had repaired it, because I wanted to understand how the diamond had fallen out to make sure it didn't happen again. He told me that they repaired it this once, but that if this happened again, I'd need to go somewhere else and that I shouldn't have bought such a poorly made ring in the first place. Mind you, I didn't buy this ring. It was bought and custom made for me as a gift (engagement ring, anyone?) and I had just come back from my honeymoon. Vastly inappropriate thing to say to a new bride. He implied that this was my fault and that I had wanted a new stone, when the ring had broken the day after their repairs and right before my wedding. I left and will not be back because of their tacky and demeaning service. I don't know how they stay open. Of course, the stone has stayed in place for nearly a year, so the craftsmen they work with did their job. The problem is in the front of house at EB Horn. They send most of their work out to craftsmen at another location, and they seem to do well. But it's not worth enduring the yuck yucks at the counter. read more

I was not impressed with the service. Not only was the saleswoman not nice, she wasn't very helpful either. I was buying a bracelet as a gift and had some questions about sizes that she didn't (or maybe couldn't?) really answer. I had to prod her to even show me the different sizes. Prices were obviously way marked up since she offered me 25% off without my even asking. That said, I got 25% off, which was obviously nice. On the plus side, there were definitely plenty of salespeople on hand to help and hopefully at least some of them are better than the one I ended up with. read more

Been going there for 15 years and always taken care of, and wife is always happy and very pleased with their jewelry. Norm is very good and always helpful. Never any pressure and offers many choices with his seasoned experience. read more

E.B. Horn is one of the oldest independent jewelry stores you can find - still family-owned and run. They have a huge selection of diamonds, settings and bands for engagements and weddings, as well as a full catalog of other jewelry and watches. On-site watch repair is huge - you can have a battery replaced or link removed while you wait. They also carry branded jewelry lines like Judith Ripka, Charriol & Huggy, and are always adding new and different lines. If you don't find what you are looking for, just ask any of the staff - they are very helpful and can order most things that may not be in the store. Ask for Susie or Richard. Also - validated parking at 33 Arch Street is an added bonus!!! read more

I would recommend EB Horn for custom made jewelry as well as their fine jewelry selections. We worked with Michael on our custom design, made changes, and were completely satisfied with the finished product. Their pricing was very affordable. read more

I wanted a new watch band and I wanted it now. I was looking around for watch bands at Macy's (they don't sell them) and the nice lady at the counter there directed me to EB Horn. I didn't even know this place existed even though I am sure I passed it hundreds of times walking around downtown crossing. I walked in, a little sheepish, and asked if they sold watch bands. A nice lady directed me to a guy at the end of the counter who showed me a bunch of nice leather bands in various colors and textures. Prices on the bands, I thought, we a little inflated, but, remember, I wanted the watch band now. So I selected one. The guy put it on my watch and even fixed the date counter on my watch that I hadn't managed to figure out in all my years of wearing it. I was psyched that I had my new watch band. Happiness. Overall, I was pleased with the place. They had efficient and friendly service. Had the prices been a little more reasonable, I'd give them four stars. I am debating bringing some rings here to be resized but want to call and inquire about the price first. read more

The nicest and knowledgeable people work at this outstanding Jewelry store!

For what I needed (watch battery replacement) this was better than good enough. First off there are like eleventy billion people working there and it's TINY. Everyone who wasn't otherwise engaged seemed personable and I got a few smiles as I headed back to the watch man. Even though he had to take the watch apart (it's a Fossil so it has two batteries) I was still out in just over five minutes and for around $10. Not too shabby if you ask me. He was concerned that the face on my watch looked strange but once I assured him that was a 'feature' and not a defect he had a good laugh and I was on my way. I can't speak to much else aside from the fact that this place is well lit and jam packed with stuff. I will certainly come back here when I need more watch work or god forbid something shiny. read more

I Diane W 4 days ago I visited EB Horn with my great grandmother as a child. She purchased all of her jewelry there. My father purchased my Mother's engagement ring there, my husband purchased mine and my son chose his wife's ring with Michael's help. Excellent service, friendly and knowledgeable staff . They are part of my family traditions! read more

Still buzzing from the newness of the sparkly thing on my left hand, this review might be a bit biased!! I went here in November with my boyfriend (now fiancé) to go ring browsing for our 4 year anniversary. We had tried 3 other jewelry stores and I was about to give up when I remembered this place in Downtown Crossing. I can understand how the staff might come across as rude but our experience was nothing but pleasant. We walked in, were greeted, and serviced right away. "Norm" spent about a half an hour with us and let me try on whatever I wanted. He also got my ring size and wrote on the back of his business card the different styles and settings that I liked and didn't like. Fast foward to this past weekend. I am now the proud recipient of a GORGEOUS ring. My finacé reported having a great experience making the purchase and also mentioned getting a very good deal. I happened to be in the neighborhood two days ago and popped in to find out how to take care of my ring. The sales associate was extremely friendly and offered to clean it for free since I was there. I will definitely consider getting our wedding bands from this store and will be sure to write an update if and when that occurs. read more

First off, I understand why some people may not love this place. The people who work there are definitely not your touchy-feely, excited-to-see everyone types. But they are fair, reasonable, and good at what they do. My now fiance and I stopped by this place after spending a very stressful half hour at Tiffany searching for engagement ring styles that I like. We were pleasantly surprised to walk in to EB Horn and find that a one carat solitaire would not, in fact, cost $20,000. Although my fiance opted to purchased the diamond for my engagement ring over the internet (highly recommend that, by the way), he brought it here to have it set. Although I wasn't with him for that, he had nothing but nice things to say about the service he received, even though they were not selling him the diamond. A few weeks later I went back to have my ring sized down a little and they not only offered me great advice about how small to get it, but I brought it in at 9:30 am and picked it up the SAME DAY at 5:00. Finally, I got a watch battery replaced in literally 10 seconds for only $10. Can't beat that. I highly recommend EB Horn and will certainly be returning for our wedding bands. read more

When I need a watch battery replaced, this is always where I go. Under $11 (cash only!) to pay for a battery swap, they're quick, reliable, and the cheapest I've found around. Of note - I have a crappy Filene's Basement watch that looks lovely and has stayed ticking for 6+ years with the help of this shop. Regardless of the nice-ness level of watch, EB Horn is a solid bet. read more

I had only ever purchased from EB Horn in the past, but I went in the other day for an appraisal and to sell some pieces of gold. What a fabulous experience it was. Aside from the great service and attentive employees, it was an all-around enjoyable experience. I will definitely give them my business again. read more

Professional, prompt, and friendly service! I had a stone missing from my pave wedding band, and they replaced with ease and made my ring look like new. Highly recommend! read more

I have always gone to Long horns for Jewelry I trust them for classic jewelry customer service is Amazing..Forever I will buy from Longhorns in Downtown Boston ma my favorite place read more