Been going for years. Hands down Best Value & Reliable Service. My whole family comes here. Fast…read morefriendly and the best prices with excellent service.

I needed to replace my brake pads and they were able to get me in the same day. They were clear…read moreabout what needed to be done, potential next steps and the price was better than the dealership. In and out within two hours and super friendly. Definitely will continue to come here for car needs.

brought in our subaru outback to get a stuck moonroof repaired. They attempted to install a…read moresalvaged motor with no luck so just cleaned the vents which were clogged and causing rain water to leak inside. although the moonroof still doesn't work the clog has been cleared. My major gripe is they left grease and dirt marks all over the headliner and ripped the center console cover, expected better care to be taken, will likely look for another shop for any future repairs needed.

Not sure why, but recently all the auto repair shops are extremely busy. Many shops don't even…read morebother to answer phone calls or emails. I was looking for a shop at least to take a look at my car, but after trying hard for 3 weeks, I didn't find anyone. One of my friends recommended Chau's to me. I called explained the situation. First, Dennis hesitated as it might not be worth repairing. I begged him to at least take a look at the photos. He agreed. After sending him photos by email, he responded within an hour that he thought it would be worth repairing but he would have to find out whether the parts were available. He asked me to give him some time to find out. Two days later, he contacted me that he had found all the necessary parts and that he gave me an estimate of repair price. The repair price was so close to the insurance company's quote, which most repair shops had told me that it was impossible. Since my friend recommended Chau's, I decided to let Chau's do it. Dennis kept me informed the status of the repair, and the repair was done within the time he had promised. When I went to pick up the car, I was surprised and delighted to find it like brand new condition. The body work was pretty, and all the mechanic issues were fixed. The price was still the same as quoted. I am very happy and satisfied. I would highly recommend Chau's.

These guys are great. Local auto shop where I take all my vehicles for anything I need. Highly…read morerecommend.

Friendly, honest service. They explained everything clearly, fixed my car quickly, and didn't try…read moreto upsell unnecessary work. Highly recommend.

We got in and out in a day! They were very quick and gave us different options on how to approach…read morewhat we needed. Will definitely be back!

Speediest Service ever experienced! Came in with my fiance just about an hour before closing when…read moreour vehicle was experiencing a problem on such short notice rather then turn us away they were able to spare time to kindly check the issue and provide a quick quote. We were able to compare quote with another shop and they were able to provide a GREAT STEAL of a price. The mechanics were genuine and honest and weren't looking to pressure us in getting work done by them. The service requested not to mention had a fast turn around time of literally under 24 hours! Thank you for being a great community shop and caring to your customers!

Very caring about the quality of there service. Taken three different vehicles to them and always…read morehad good work done by them.

I've been taking my vehicles to Import Autos for years, and they always do excellent work…read more Recently, after some trouble with replacement CV axle parts, they went above and beyond to track down a quality part that actually fit -- and didn't even charge me extra for the hassle. They are honest, reliable, and truly care about their customers. Highly recommend!

We arrived after they had already closed and asked if they could mount four tires onto the wheels…read more They did everything without any issues, did a great job, and charged a fair price. Great service and quality work. Highly recommended!

great service, honest prices, good timing. they didn't overcharge me as a woman, I will definitely…read morego there in the future.

A week and a half ago, I pulled up to a parking space and saw steam coming out from under the hood…read moreof my car. Checking under the hood, I located the source, a water leak coming from a heater hose. The next morning I went looking for a place to get it fixed. My regular auto place was booked solid with Memorial Day weekend approaching. With several business trips coming up, it was important to get this fixed right away. I went to Yelp and found a couple of places to check out. The first stop, I received a quote and said they would need the car for three days. My next stop was Dave's in Auburn. Brandon took a look and said he could get it done today. His quote was SIGNIFICANTLY lower than the earlier quote I had received elsewhere. As I was trying to load Uber on my phone, he asked if I needed a loaner car. Yet another problem solved! The repair was done well within the time frame they gave me, and I had my car back that same afternoon. Charges matched the initial quote. Brandon followed up with a text three days later, asking if everything was working right. I couldn't be more satisfied. I will be back when the need arises.

I brought my car in because of a brake squeal and asked the shop to inspect the braking system and…read morelet me know what needed to be done. After about 4 hours, I received a call with a quote of nearly $1,600 to replace all four rotors and brake pads. I later called another shop and got an estimate for the exact same work at $1,200, which confirmed that their quote was on the very high side. I declined the work and went to pick up my car. I was told they did a minor cleaning of the brakes to reduce the noise, and I was charged a little over $100. Unfortunately, the brakes squeaked exactly the same as when I brought it in. I didn't make a big deal about that since the underlying issue wasn't addressed -- but when I got home, I noticed my hubcaps hadn't even been removed. That really made me question whether any work was actually performed at all. Between the high pricing, the ineffective "fix," and the suspicion that my car may have just sat in the shop while I still paid over $100, I will not be returning here. I would recommend that others get a second opinion before agreeing to any repairs at this shop.

Jeff's Auto Repair has been my go to place for our family cars and trucks for several years. Great…read moreservice, always accommodating, fair prices, and good advice about things to keep an eye on that might need work in the future. They've always been straight up honest and friendly and never up sell me like some of the local dealerships do. I highly recommend them!

UPDATE 2/18: FINALLY got a Sun Auto district manager to return my call today and he explained that…read morethe "Customer Care Program" doesn't exist and they only pay for tow service if the repairs needing to be addressed were originally done at a Sun Auto shop and still under warranty. That is NOT what is advertised on Jeff's Auto repair website or in the office. Not even close! Taken directly from the shop's website (https://jeffsauto.com/services), "To earn your lifetime business, we do more than service your vehicle -- we provide safety and peace of mind. That's why we offer a 24-Hour Nationwide Roadside Assistance Program designed to help you in the event of an emergency". TOTAL LIE! They do not offer this to customers. NOTE: This is not a "small business". It's no longer the "mom n' pop" shop, privately owned and operated, that had a good reputation for decades. All of the Jeff's Auto Repair shops in western WA have been bought by Sun Auto & Tire corporation and the original owner, Jeff Gietzen, hasn't been around for years. Sun Auto has been quietly scooping up shops all across the nation and their focus is PROFIT. That's it. Run from this place! __________________________________________________________________________________ Took my SUV to Jeff's (which is actually owned by Sun Auto Tire & Service), based on on-line reviews, for transmission fluid change on Jan 28, 2025. Everything fine then. I knew I needed additional repairs done and when I was ready for that, I called the shop (2/14) to ask if I qualified, as an existing customer, for their free "Customer Care Program" (24-hr roadside assistance basically, including towing) bcuz my SUV wasn't drivable and it needed to be towed to the shop. When I called on Friday, Ryan told me I'd need to talk to mgr Gerry (who was out until Monday) about that program. Shop isn't open on weekends so I left my contact info and waited for call. No one followed up so I had to call shop again! Gerry told me that they no longer offer that Customer Care program -- despite that it's posted on their website and there are brochures about it in their office. Furthermore, Gerry said that they only provide " complimentary" tow service to customers if existing work that their shop performed fails and is under warranty and referred me to a local tow service (I *have* AAA membership but why use that if I can use the shop's free service??) I've since called Sun Auto Tire & Service main office (2/17) and requested a follow up from the District Manager. In the meantime, I'll be getting the $2600+ in repairs done ELSEWHERE as I've found several other qualified shops around here with positive reviews.