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    E K Silversmith

    3.0 (2 reviews)
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    WindowRama

    WindowRama

    (19 reviews)

    Downtown Flushing, Murray Hill, Flushing

    Horrible and hostile staff. Dropped by on a Tuesday morning when the store was empty to check out…read moredifferent Andersen window and patio door options. The person working there knew very little about the products (e.g. didn't even know there is a contemporary style option for various Andersen doors). He was also very rude. When I asked basic questions about how large particular windows in the showroom were, "Large enough" was the answer. That was followed shortly by "This is not a public showroom. This is for WindowRama customers only." Do people place orders before they go to the showroom? Seems pretty backwards. We were looking for 40+ windows and a patio slider. We even called ahead the day before to confirm with another employee and they had asked us to stop by.

    When we pulled into the very small parking lot on Northern Boulevard, we almost kept going - it was…read morea tiny storefront - not the huge showroom we expected. We are SO grateful we stopped! While the showroom is small, the person was so helpful - friendly, not pushy. We left with so much information - and after mulling it over, we called to have a salesperson come over, look at what we needed done and give us a quote The salesperson, Chris, came when he said he would, looked the job over, asked what we wanted, and gave us a quote. We had waited so long to have the windows replaced (years!) that we decided to 'go for it''. Chris said we'd have a Project Manager that would stop by and check on the job (which would take 2 days) - it sounded too good to be true. The installer, Chris (different Chris!) came by, to take the final measurements and our windows were ordered. We were told it would take 4 - 6 weeks. Within that time frame, we were called and given the install date. On the date given, a truck pulled up, dropped off everything needed to do the job - and about an hour later, Chris and his assistant got to work. Later that day, our Project Manager showed up, just to make sure everything was progressing nicely - yes, we really did have a Project Manager! The next day while Chris and his assistant finished the job, Chris the salesperson showed up just to see how things were going - I don't ever recall seeing a salesperson after a sale was made! Towards the end of the second day, our Project Manager came by and checked out the whole job! He was satisfied - and we were thrilled. Replacing windows is not cheap, and it's something easily put off, but I'm writing this in my warmer, quieter living room because we finally made a choice - and we are so glad that we chose WindowRama!

    E K Silversmith - glassandmirrors - Updated May 2026

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