Jim's auto center is legit and honest , definitely coming back to get my breaks done here soon.read more

I took my Toyota in for brakes and they found several safety issues. They repaired all the problems…read moreand now it is almost like a new car. I'm so glad they repaired all the problems with the car, things I have been ignoring for a while. They are great

These gentleman are honest, talented, professional and all around good people. They diagnose and…read morefix the problem quickly and efficiently. Priced perfect. I highly recommend this business.

I was in town for a funeral & my brake light went out. I had a 2 hour drive home & was worried…read moreabout getting rear ended. They came out & got one brake light fixed for the ride home. Thank you so much for your kindness.

This place is great, but the star of the show is the tuner Brian…read more He's so fun to be around, is extremely knowledgeable, and just as excited as I was to get my car up to performance. He fixed some problems the old tune had and gave me way more power than I expected. I drove two hours of mixed usage with zero feedback knock and even zero knock sum. Go here to get your car tuned.

They have built 3 of my STI's! Corey and Mandi and Brad are some of the greatest people. This is…read morethe only shop I will leave my car at for long periods of time and be able to sleep at night lol. I trailer down from the Cleveland area and would do it on the drop of a time for even the simplest of things.

I've taken my 2017 Wrangler to Capwells several times. As typical with a Jeep, everything starts…read morebreaking after it gets to a certain age. They are honest, respectable and very thorough. I trust them completely and highly recommend.

From the owner: Capwell's Automotive Professionals has spent over 20 years building a solid foundation of…read moreautomotive experience and knowledge to bring Sunbury and the surrounding communities innovative solutions for maintaining the longevity of their vehicles. It is our commitment and passion to provide vehicle owners with an affordable, trustworthy direction, so our neighbors can make informed decisions regarding their vehicle's care and that path moving forward.

Very quick response on a Sunday afternoon. First, they answered the phone (!) and quickly…read moredispatched a driver my way. The driver called to confirm exactly where I was, and arrived less than 30 minutes after I called. He took care loading and unloading my car from the flat bed. The price was very fair (being Sunday I thought it would be much higher).

My car was stranded about 45 minutes from home. I called about 4:20 P.M. about needing a tow -…read morerush hour, of course, but Jim arrived about 5:45. He was able to load my car onto the truck quickly and efficiently. He was polite and friendly. The long drive and heat could have made anyone grouchy, but he maintained a good attitude. The cost of the tow was a little less than expected, so that was a plus. I would not hesitate to call them again, if needed!

I have been a satisfied BNZ customer for over 6 years! The owner is very knowledgeable and…read moreexperienced. I have appreciated his advice, service and quality workmanship.

Benz Automotive is my go to guy, for all repairs on my Benz and my wife's.Outstanding work,and…read morecustomer service. If youwant experienced,knowledgable diagnosis and repair,this is your only true option. Dean is who you need at,Benz Automotive

Went there 2 times. Both times are very good experience. 1st time, I wait there for oil change. 3…read morecustomers came in to pick up their cars. And all of them are happy and said you guys always do a best job. 2nd time, I have nail into my tire and have air pressure light on every other days. I called them,and they let me in the next days right before they close. They removed the nail ,and patch the tire for me. Very happy about their service.

I'm sharing this because I really don't want anyone else to go through what I did. I brought my car…read morein for a specific issue, and instead of actually checking the problem, they pushed a $200 "inspection" that had nothing to do with why I was there. They marked a bunch of things in red to make it seem urgent, but completely ignored the real reason I came in. It honestly felt like they weren't even trying to diagnose anything. The mechanics didn't look into the issue -- they just suggested replacing parts and quoted prices that were as high as (or higher than) the dealership. The whole point of coming here was to avoid those kinds of charges, but I ended up paying more anyway. And the worst part? I paid, and the issue still wasn't fixed. I left feeling frustrated, disappointed, and honestly a bit scammed. If something doesn't feel right when you're there, trust your gut and take your car somewhere else.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Very professional and responsive. Repaired the plate under my car at a fair price and came to me.read more

Never showed for scheduled appointment and then made ridiculous excuses about why. Never ever rely…read moreon this "business "