I heard horror stories, but when I got to the place, I was pleasantly surprised. No crowd, no…read moredrama. The place wasn't immaculate clean, the car wasn't brand new. But I probably saved $300 over any other car rental for four days. My only issue is the gasoline. Normally they tell you to bring back the car with a full tank. I was asked if I would return it with a half a tank or empty. I said I would return it full. They said no, half a tank or empty. Apparently those are the only options. They were bragging how they are $.20 less than in town, but unless you bring it back at exactly half a tank or on fumes, you will pay too much. Only need 1 gallon for your rental? Still paying for half a tank. Absolutely ridiculous. Maybe it was a hard sale tactic because the sales person gets a commission, but I would really like the option to return with a full tank like normal. Other than that, pretty good.

Expedia may look like it has the lowest prices, but be careful. The advertised price often doesn't…read moreinclude all the extra costs. By the time you add baggage fees, seat selection, taxes, hotel resort fees, or rental car extras, the total can be much higher than expected. For example, Frontier Airlines may charge around $95 for a carry-on bag depending on when and how you pay for it. That fee isn't always obvious when you're first comparing prices, so what seems like a cheap flight can quickly become much more expensive. Before booking, always check the total cost--including baggage fees, cancellation policies, and any extra charges--and compare it with booking directly through the airline, hotel, or car rental company. Sometimes the "deal" isn't really a deal once all the fees are added.

Large space, it's a bit off of the standard airport layout, so you have to take a shuttle here…read more(outside wait is hot in the summer). Most people not driving so the lines were actually short if any at all. Seats inside to wait at as well for the fam if you're doing your check-in. 24-7 service here, so that's nice. Straightforward. Allt he major carriers here, Enterprise, Alamo, Hertz, Payless, etc. Just give yourself some time to get from here back to the airport - it's probably 20min depending on the shuttle bus driver and they do wait for a bit to fill the shuttle.

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

Ive gotten rentals from Ace before, and everyone at the counter is usually always very helpful and…read morefriendly! This visit in particular was a great experience, Ms. Nelle at the counter was very welcoming and immediately assisted me with the pick up of my rental. Answering all my questions and providing all details I needed to know. Upon exiting the lot, Ms Leticia, met me with a smile and a warm greeting. I say this because in previous experiences, not all attendants in that postion have been friendly or even acknowledge me ( the renter in the car).. just start taking pictures/video of car. Definitely had to let her know I appreciated that! So that was a nice closing to this pick up experience and makes me feel ACE and these two ladies prioritize great customer service.

I had a great experience with Ace Car Rental! Gio was absolutely amazing and made the whole process…read morequick, easy, and stress-free. He was very friendly, professional, and helpful throughout the entire process. I really appreciated his great customer service and how he made sure everything went smoothly. I would definitely recommend Ace Car Rental, especially because of the great service I received from Gio. I'll definitely be renting from them again!

This has probably been the best experience I've had with a rental car in ANY airport! Flying into…read moreVegas, my expectations were very low for a quick pick up right off the plane. It took a hot minute for our luggage to arrive on the carousel, so that didn't help! When we got to the rental car 'corral' there was a line about 15 people deep. Thankfully, Alamo had 3, possibly 4, desks open, staffed & helping customers. Despite the high number of people in line, we did NOT wait more than 10-15 minutes before getting to the desk ourselves. Picking up the rental was a bit out of the ordinary for us this time. After we filled out the contract & paid for the class of car we wanted, we were directed outside to the Alamo lot. Once there, the porter directed us to row 4 and to pick out whichever car we wanted. We didn't have much to choose from... but it was nice that we could choose ourselves. We were able to compare trunk space as well as head space for my husband who's considerably taller than I am. After we made our choice and exited the lot, the adventures began. The car was clean with low mileage at pick up. We simply chose it because of its beautiful blue color, lol. Priorities!! 3 states in 5 days! The car was most definitely fuel efficient. We used less than $100 in gas! It was spacious for me... but not so much for my husband. It drove comfortably across the highways & through the tunnels. It did well in the desert heat, as well! Returning it was seamless, as well! We gave ourselves a little extra time as we had to drop off and take the shuttle back to the airport. For once, I can recommend a car rental location.... Seriously! They NEVER happens!

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

While I was waiting for my flight in Seattle, I checked my Budget rental and found that it showed…read moreas an invalid fare in red letters. I checked Hertz, they were sold out. Taking no chances, I booked the same car via the Budget app, but the $215.98 rental ballooned to $395.90. I canceled my Costco rental and hoped for the best. Upon arrival in Vegas, I caught the bus to the rental center and headed to the parking lot to get my car. I am a Fastbreak member so my name should have been on the board. Uh, it wasn't. Perhaps it was because I reserved the car just 3 hours prior. Anyway, I went to the Fastbreak booth and was on my way in 10 minutes. Returning the car was friction-free ... It took less than a minute before I was on my way to get on a shuttle bus. My experience with Budget was flawless. I try to find out what happened with my rental via Costco Travel.

At the time of this review, the Budget located at Harry Reid international airport has an overall…read morerating of only 1.5 stars. After my experience, I can understand why. My experience with this particular Las Vegas location was completely different from my experiences with Budget locations in Denver and Seattle, which were both excellent. I prebooked and prepaid for my rental online. I ended up being one day late picking up the vehicle because I had to push my flight back. I tried calling the location to let them know, but after being on hold for 15 minutes, I had to hang up. I understood that I might potentially have to pay for the additional day. When I arrived, the woman behind the counter was extremely rude and repeatedly tried to upsell me. She used what I felt were scare tactics to convince me to buy additional insurance. She then told me there were no comparable "upgraded" vehicles that I had already paid for and that I would have to pay more for a vehicle that was not an upgrade. I pulled out my phone and checked Budget's website myself. There were numerous upgraded vehicles available. When I pointed this out and reminded her that I had already prepaid for my rental, her attitude became increasingly hostile. She told me that even though I had prepaid, they would rent the vehicle to someone else if I didn't pick it up on time. She again tried to get me to pay more for another vehicle. She also told me that I was "lucky that they were going to do anything for me." When I refused, she attempted to cancel my reservation four or five times and became increasingly authoritative and confrontational. I was extremely disappointed by the way I was treated. Eventually, she agreed to honor my reservation and gave me a vehicle. Ironically, after dealing with her for almost an hour, I walked into the lot and saw plenty of clean, newer vehicles of similar value sitting there. The vehicle I was given was dirty and had clearly not been cleaned after the previous rental. There was a wrapper on the floor in the back seat, and the exterior was covered in dirt and water spots. The vehicle also had numerous scratches and dents. I documented the condition of the car when I received it. By this point, I had already spent more than an hour dealing with this situation after traveling for many hours, so I decided to take the vehicle rather than spend even more time arguing at the counter. I subsequently called Budget's 800 number and explained what happened. The representative I spoke with was helpful and acknowledged my concerns. I was told that Budget would reimburse me for one full day of the rental because of the situation. I was specifically told that the refund would take 7-14 business days. It has now been more than 21 days, and I still have not received the refund that Budget promised. To be clear, I have had good experiences with other Budget locations, including Denver and Seattle. My problem is with this particular Las Vegas location and the way this transaction was handled. Between the aggressive upselling, the refusal to initially honor a prepaid reservation, the condition of the vehicle, the way I was treated at the counter, and the failure to issue a promised refund within the stated timeframe, this was one of the worst rental-car experiences I've had. I strongly recommend using another rental company when renting in Las Vegas.

I haven't rented from Enterprise in years. I generally rent Avis or Budget through Costco. I hate…read moreRent a Car check out lines. So, I use the fast break service on these two companies. However, when I saw that I could save $200 me on a 11 day one way rental vs. Costco by renting directly from Entreprise, I decided to give them a shot. it was a great experience. There were at least 8 agents working the counter at LAS. I was in the car within 15 minutes of shuttle drop off. There was no agressuve insurance or accessory upsell by the agents, thankfully. The desk agent and garage attendent both had excellent customer skills. The garage attendent was very helpful with the technology on the car. The car was fine, an AWD Chevy Equinox. it had 22,000 miles and was clean and undamaged. It had enough safety equipment to make the driving experience good. The car ran fine, we logged 2,400 trouble free miles. It was reasonably economical, 31+MPG, and comfortable Check in was also very easy. I dropped it at SNA which took about 5 minutes. There was no excessive checking the car for damage. The agent did a quick once over, printed the receipt and away I went. I'll definate comparison shop them next rental.

April had the most incredible customer service skills I've seen in a long time. Not everyone can…read moremake me laugh while giving the most efficient, professional service customer service. She is definitely manager material, and I think enterprise wouldn't have any competition if all their employees were like Arpil.

This time to our 9th Island I decided to try Sixt rental car . I normally book through Budget…read morealthough for the same price of a full size car with Budget I can get a luxury SUV @ Sixt. Customer service agent Keti was the bomb she's actually from Hawaii too. She provided excellent service she advised me that the original credit card I used the expiration date expired so she need to re-charge my same card then refund me. She figured all that out while trying to process my contract . My credit card wasn't processing my contract since the expiration date didn't match . That's called experience in the car industry most agent will say sorry I'm not sure what goin on ! Then I will be probably renting a car somewhere else . So instead of my BMW X5 reservation Keti gave me a free upgrade to X7 model . It was very nice and smooth riding . It's a 3 row SUV fits 7 people although it was only 2 of us my buddy and I . Next time I would definitely check out SIXT rental car prices first before their competitors. Sixt is also located in the rental car center with all the other rental car companies . I would highly recommend Sixt rental car they have mostly European cars along with some Toyota and sporty cars .

Excellent customer service and car (Volkswagen) was in very good condition and comfortable diving…read morefrom Vegas to Grand Canyon and back to Vegas. Overall very good experience.

Dates of rental: June 5 - June 7, 2026…read more After driving my car across the country only a couple weeks earlier, I was not enthusiastic about doing five more hours each way for a wedding in Phoenix. I found a good rate for a very nice car and the pickup and drop off process could not have been smoother. Having an account with them made it easy to just walk right up to the car, scope it out to ensure it didn't have any dents, dings, scratches, or holes and be on my way. While I probably would have liked something that got a LITTLE better gas mileage, this was the class of car that I paid for, so I really have nothing to complain about here. For all of the issues I've had renting cars over the years, it was refreshing to have a positive experience for a change.

I've been renting from Hertz at the Las Vegas airport about once a month for the past year, and I'm…read morea President's Circle member, so I have plenty of experience with this location. Unfortunately, the experience has been consistently disappointing. Despite having President's Circle status, I rarely find a decent selection of vehicles when I arrive. The fleet availability is often extremely limited, and the cars that are available are frequently not what you would expect for someone with the highest Hertz loyalty status. What makes it even more frustrating is that I've seen Gold members and President's Circle members effectively treated the same at this location, with little to no apparent priority given to President's Circle members. If there's no meaningful difference in vehicle selection or treatment, it really makes you question the value of maintaining the higher status. I rent cars frequently and have used Hertz extensively, but the Las Vegas airport location needs to do a much better job maintaining its fleet and honoring the benefits that come with President's Circle. Bottom line: extremely limited inventory, poor vehicle selection, and very little benefit to being President's Circle at this location. I hope Hertz takes the feedback seriously because this location is not providing the experience its loyal customers should expect.

We booked a full-size SUV through Expedia with Thrifty for our Las Vegas trip. We paid a premium…read moreprice because we were looking for convenience, so there were a few things that were disappointing. We didn't realize Thrifty was located off-site and that we would need to take a shuttle from the airport. That wasn't a huge deal, but it would have been nice to know when booking. Once we arrived, the Thrifty counter was closed and the sign directed us to the Dollar counter. Thankfully, there was no line, so we were helped fairly quickly. The biggest issue for me was the insurance upselling. The representative asked if we wanted the basic/premium insurance, but it wasn't presented as an optional add-on. It came across as though we were expected to purchase it. When we explained that we didn't need the coverage, she went through all the potential responsibilities and risks in a way that felt like an attempt to pressure or guilt us into buying it. We ultimately declined. I understand that rental companies offer additional insurance and employees are doing their job by explaining the options, but I really don't like when optional coverage is presented in a way that makes customers feel like they have to purchase it. Overall, the rental process was fairly straightforward and we appreciated that there was no wait when we arrived, but the unexpected shuttle and especially the insurance sales approach took away from the convenience we were hoping for given the premium price we paid.

WARNING!!!!!! Agents will sign you up for lis (liability insurance supplement) after you explicitly…read moredecline it!!!!! They purposely remain understaffed creating hour-long lines, which is how they get sales commission by sneaking insurance charges after waiting unreasonably long times. Also, you cannot get your money back after agents trick you into signing up for it!!!! You've been warned!!!!!

The best limo service in Las Vegas by far with an amazing driver and service. The rates you cannot…read morefind better than this company in all Las Vegas area . I recommend highly .

Amazing experience and lovely car. If you want a luxury ride with great customer service , please…read morecall them. You won't be disappointed. Thank you!!!!!