These guys are efficient, knowledgeable, and friendly! Rolled my car with a flat tire in there and…read morewithin 40 minutes they had perfectly repaired my tire- no need for a new one. Cannot recommend this place enough!

New management!! Same quality. Most of the staff is there!!…read more Called ahead of time. Chris immediately opened a ticket up for me just from my phone call. 2 tire repairs on 2 different tires. Swift action. Patch or Plug. Chris found my existing information in the computer system all while en route. Good to go in no time. Complimentary coffee. Good people. I'll return for tire repair needs. No upsell on getting new tires. Verified tread still good. I'll get a quote with them when it's time for new tires. The best small business for tire repair in Northern Virginia!! Superior customer service. Price is fair!! I'll be back! Keep this subject matter expert team!!

All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

Outstanding Customer Service. They inspected my vehicle, provided a clear and thorough…read moreunderstanding of every issue. Answered all of my questions. Fair pricing, solid work. I will definitely be coming back for my car maintenance needs in the future.

Chuck & crew were excellent. My SUV, after the service, always feels like a new vehicle. I highly…read morerecommend this location.

Yelp brought me here. I called to get price estimates over the phone for brakes, oil change, and…read morestate inspection. They were very welcoming and patient over the phone. Made an appointment to stop by during my lunch hour for an estimate. I arrived early, however, unfortunately I did not have enough time to wait for them to get to my car even though I was next in line. So I had to leave and go back to work. Even though I had to leave, the gentleman was understanding and explained a few of the services with me. I called later to speak with the same gentleman to reschedule and mentioned that another location was close to my home and I could go there on my work from home day. He was super patient with me and understanding of my time constraints. He recommended I call the other location and get a 7am appt to get the estimates so I could get it done before work. Perfect resolution!! I called the other location, got the work done and it was a 5 star experience. Now that I am familiar with both locations, I will use either one of them. Both locations were professional, welcoming over the phone, and just as patient in person and ready to work with me. Highly recommend.

Ron and his team provide a fast, reliable and consistent service. I've had my oil changed, tires…read morechanged and engine worked on--all at different times--and always received more than fair pricing and great communication. Ron has been very helpful and reassuring every time I've had work done on the car. I really can't say nice enough things about him and his team. We'll continue to spend our money with this trusty mechanic shop and spread the good word.

I tried this service center when I needed a basic oil change but also needed some specialty work in…read morefixing a door that wasn't locking/unlocking properly. These guys did an amazing job and without quoting me insane prices like most of the other shops in No VA. So happy to have a trustworthy and decent auto shop to work with again!

When you have, to make execuse for what you do, then maybe it says a lot more about what this…read morebusiness is than who the customer is. Do NOT bring your cars you care about here. So many words to say, you screwed up as a shop. Not one word of true apology. That's what you can expect as a customer.

Emanuel and his team are honest and hard working. Purchased a single used tire for my Lincoln MKX…read moreafter being informed that there was no need to replace all 4 tires. Also had my oil changed. Thanks again!

Lawrence was extremely helpful. He helped me figure out exactly what I needed and the work was…read moredone quickly and professionally. I'm really glad I took my car here.

Don't risk it. Go somewhere else! I don't know where to start. I ve used them for over 10 years for…read moretires, oil change, regular fluid maintenance, etc. They were professional and did ok back then. But for the last 5 years or so, they are constantly making mistakes that required repeated visits. The latest was a big error that they installed a wrong size tire out of two I purchased. One was larger. They specialize in tires!! How can they not see the tire size before they put on!? As soon as I drove away w two new tires, TPMS (tire pressure monitoring system) light came on. I calibrated on the panel every two miles w no luck. I went back right away. They told me to keep calibrating few times. Next day. I went back and had to drop it off so the most experienced tech can take it apart to see. He aligned again but didn't fix. Problem still exists. I called to talk to Mgr, Socrates AGAIN. He told me that he needed to ask the dealer and call me back. I never heard back. I gave up and waited until the next oil change at the dealer. I didn't find out till a 10 months later til I went to a dealer for oil change and tire rotation. The dealer told me that TPMS light is on bc one tire was larger than the rest of them. Not sure how this is going to affect my car in the long run. One was rotating slower than the other 3. Naturally I went back and made Socrates put the new correct size one on. They definitely lack the quality mechanics there. A bunch of high school auto mx class grads? They used to do just ok job for simple maintenance. But no more. I can't trust them with anything anymore. Not worth the risk. Don't chance it.

I just purchased a BMW x4 and right as I got off the lot the tire pressure light came on. BMW…read morewanted to charge me 600 for a tire which I'm pretty sure was leaking already. I got in touch with Rosslyn automotive and tyco auto as well. I decided to give just tires a shot after reading reviews. I called and they told me to come in to get the tire inspected. They inspected the tire and noted that there was a leak as I suspected. Neil the sales manager then called BMW to see if they could replace the tire for me but of course they said they were independent and we're going to charge. Then the sales manager called Goodyear and managed to get 50% off the tire. I ended up getting the tire with just tires, got hazard insurance and balance and tax came to 1/3 the cost at BMW. I'm very happy with my experience but not too happy with BMW.

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was…read morelooking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this

Allen and crew were fast and service was done in record time! NASCAR pit crew, well not quite that…read morefast ;) value for 4 new tires Mounted, balanced was exceptional :) Too bad they don't have wheel alignment at this location...will be headed to Chantilly location for that service. Very nice people and good service.

Time is money. They are the quickest tire place in the DMV and their prices aren't bad either. I…read morejust got my tires rotated and balanced and they had me in and out in less than 20 minutes. Amazing service! I've had new tires installed by them in the past and it was quicker than NTB did for my other car by a long shot. Cheaper as well. The quality of the tires were great! And they have lasted me for years now.

Update: refund was given for light bulb , appreciate the accountability and readiness to help ,…read morewouldn't go back though , lost my trust. Don't believe the five stars I should have ignore that it's always a trapped , the lower stars always speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .

I went in for my state inspection and usually they aren't busy on a random morning midweek, but…read morethis time, despite setting an appt I still got my car 4 hours later. I was surprised that they give complimentary rides both ways so you can still be productive and get a free ride back to get your car! Matt and Christie were very helpful and personable! They made the experience easy to navigate! Thank you.

I had never used a mechanic that comes to your house so I was pleasantly surprised at how well this…read moreworked out. The mechanic (I believe his name was Sangwa) arrived in a uniform and had a very professional van. He brought the brake pads for our vehicle and got to work right away. He had our rear brake pads replaced in under 40 minutes! And they came out perfectly. The cost for this mobile service was much lower than nearby chain repair stores. I was very pleased at how fast the work was completed (and from the photo of our old brake pad, you can see how badly we needed the repair!) Easy 5/5 stars.

Stay away... he came out to fix my cars control arms and my front brakes and did a horrible job. I…read morewas driving just 30 minutes after the repair and my brakes fell apart.. yes I mean literally fell apart and I almost crashed.. my control arm is still doing the same thing it was before and I looked under my car to find out he duck taped the control arm after charging me $285 for the part alone. I called him and he said there is nothing he can do about it and then blocked me. I am currently pressing a lawsuit against this guy and I will be reporting him to BBB and many more places. Don't get screwed over everyone just stay away from him