We had a whole home, filtration system, soft water system, as well as a reverse osmosis system…read moreinstalled in our brand new home. A few weeks later, there was a major water leak under the kitchen sink from a defective RO part. I received a call with a follow up email from an employee at NOVA stating it was their issue and they would pay for all repairs. They don't like the estimate that was provided to properly replace the damaged cabinet and stated that they would only pay to reskin the floor of the cabinet. This is putting a bandaid on a major damage to a brand new cabinet and not acceptable. Now I can't get anyone at NOVA to respond and the email I received was not even identifying who the sender was. TOTALLY UNACCEPTABLE CUSTOMER SERVICE!!! This will end up in court at this rate!! Highly discourage NOVA Filtration as a service!!!

Great system, the filters are very easy to replace yourself. Although the ordering can be a quite…read morechallenging if you don't pay close attention. And don't call because they don't answer the phone, and forget about the call back. But the people at the warehouse are very friendly to work with.

Mike answered straight away on a Saturday at 7pm. They provided a price and were out within 30-45…read moreminutes. They replaced and upgraded the 6.5 year old 20 gal tank that went bad with a 44 gal tank, along with the pressure switch and pressure gauge. Joe & Mike were very knowledgeable, very efficient and completed everything and gone by 8:30pm. They also educated us on how to flush the tank twice a year to have it last longer and work better. I recommend these guys and will call on them again if ever the need arises.

Our well stopped working suddenly, called Joe and Sons and they arrived within 45 minutes,…read morediagnosed the problem and had it fixed in less than an hour. Replaced both the switch and had them swap out the small 25 year old tank with a much larger one as well. Very happy with the speed and quality of their work.

I contacted EcoWater of North Florida in Ocala on 08/12/25 with a service-related question. My call…read morewas directed to their service department, and I left a clear message for Mindy. As of 08/18/25, I still have not received any return call. In the past, when this service was provided by SWS under Skip, I could usually count on a same‑day or next‑day response, which made the process much smoother. Since the acquisition by EcoWater, this has not been my experience. I can't fully comment on their actual service work, from a customer service standpoint, lack of follow-up is disappointing. I cannot recommend relying on EcoWater for time-sensitive or urgent service needs. Hopefully, service issues will be addressed moving forward.

I strongly advise against hiring this company as they do not know or care to find out how to pull a…read morepermit for their work before they start. They did not even ask if this is required or not while the house is under construction. They failed to pull a permit in a timely manner which caused us as homeowners problems with the city and the final inspection for the house. Customer service was extremely rude and incompetent, disrespectful and unprofessional in communication. Stay away from this company and look for a more professional one that understands what needs to be done to install a water treatment system and the city requirements.

Note - address is now in Summerfield - call/text Mr. Ray Gregory at the number listed…read more Disclaimer - even though Mr. Gregory said I was the most gorgeous woman he has ever seen, that's not why he is getting 5 stars on Yelp. :-) I found him last year when the Pegasus system that came with my house wasn't working. The other local Pegasus guy, who's originally from the NYC area, came out to tell me my system was crap and I needed to install an entirely new system. He was even so cheeky as to text me constantly about my bad system to the point I had to block him. I didn't trust Mr. NYC, so called the Pegasus company to find someone to give me a second opinion and was led to the delightful man that is Mr. Gregory. When he came out, he told me I had the Cadillac of water systems and all I needed was a new circuit board. He tested my water just like the other guy but showed me the positive aspects of it while the other guy showed me the negative aspects of it. I highly and wholeheartedly recommend Mr. Gregory. He is honest, trustworthy and positive - full of bright shining light and good energy. He will either service the system you have or will get you a new system at an honest price. You will not need to second guess a thing. Plus, he can also refer you to other solid and honest people in the area. He is a gem!

Water went out called them they was right here in 2 hrs Put new parts in so we could have water…read more They Came next day got a new tank And. We have water. Very nice ppl. Would recommend them highly and thank you

From the owner: Been operating Marion County for over 30 plus years. We are local, reliable, honest and family…read moreowned.

The technician was on time and explained the system to me in detail. Pegasus came highly…read morerecommended and once it was explained, it was a no-brainer. The appointment lasted less than an hour, and as he was getting ready to go, the team arrived to install my system. It was flawless and now I have clean water to use anyway I choose. If you want affordable, quality water, look no further! Pegasus is your go-to.

Stephan was awesome today and helped me when he could see I was questioning my salt purchase at Ace…read moreHardware this morning. Stephan , your willingness to help when you clearly had a mission while in Ace Hardware was certainly appreciated! Pegasus Water is a family owned business and they clearly feel the public is part of their family. It certainly was shown today. Thank you Stephen for helping me today...

Cody was so easy to work with, along with Vince who set up our water softener system! He is fairly…read moreprice and will not try to upsell you on anything your house doesn't need! Need better water? Definitely call Cody!

We had Cody install a whole home water filtration and softening system recently. After having…read moreother companies do estimates and explain their products it was clear Cody was the superior choice for cleaner and softer water. He knows his stuff and answered all of my questions regarding filtration media and how the system works. Even after a minor leak he was able to come back within a week and take care of the issue. Even better he helped flush our hot water tank as I mentioned the hot water had a slight smell to it. I highly recommend him if you are concerned about hard water or just want better water quality for your family.

Excellent Job ! Fair Pricing , Professional and quick…read moreservice ! Family owned business , support local.

Highly recommend this father and son team as they are second to none. Customer satisfaction is…read moretheir number 1 goal and they clearly achieve this. They have a deep passion to conduct a superior installation and or repair. They are extremely professional, respectful, exceptionally knowledgeable and focused on attention to detail by taking pride in their work. They arrived on time and finished on time. They keep cost down. Instead of selling me a new control head, they rebuilt my existing one saving me nearly $1000. They installed a new iron filter tank and a new water softener tank. Upon installation of the new tanks, they corrected numerous discrepancies with the initial piping installation, which was installed by a different contractor. If quality parts and equipment are not available, they reschedule when the correct parts are readily on hand. They will not install substandard equipment. They work extremely well together and maximizing productivity. It was an honor to have them at my home. It is refreshing to see them possess and demonstrate the values that made this country great!!!

What a great company! My sister well went dry with this drought. Steve came out and evaluated her…read morewell which was over 30 years old. They came back 2 days later and she was water now after 4 weeks with no water. Honest and upfront about the cost!!

Fantastic Company. Fantastic Service…read more We were new to the Ocala area a couple of years ago. Sweetwater did the home inspection on the purchase, so when a problem arose, I gave them a call and they came out that very same day. What I thought was a problem turned out to not be that big of an issue and Steve did not charge me for the farm visit and my false alarm even though it cost him half his day. We have a couple of wells on the property and have had Steve or his son respond and have always been honest and professional. I am leaving this review today on Christmas Eve because I called Steve this morning with a problem. He not only answered the phone but after walking me through some reset procedures on the phone he said, "I really need to come to look at it". A family owned and operated company that does first class work with customer service 2nd to none. If you are from the area you probably know all this anyway, but if you are new to the area, give Steve a call. You won't be diappointed.