I drive a 2018 Chrysler Pacifica for work. My service advisor Randy Ferguson is always open to any questions that I have even if it's just something as small as a noise that I'm hearing. I appreciate the care that I get to get my work vehicle running. read more

Brought my vehicle in as the wipers would turn on randomly. They had my car for over a week and replaced a module and did updates. Since the software updates the car pulls hard right. They tried to give me the car back and I had the manager test drive it with me to see it still pulls. They told me that it's supposed to do that, it's a dead man's feature so you veer off the road if you fall asleep at the wheel. Absolutely ridiculous. Car is not drivable as your arm gets sore holding I'd town and to the left to go straight. Do not purchase a vehicle here. Do not bring a car here for service. ***Update***. Chapman was able to fix the car within 48 hours. Dodge will be calling Earnhardt to discuss their incompetence and gaslighting. read more

Go elsewhere. I've owned 8 Wranglers over the past 26 years and my patience for this place has run out. If you value your time, do not come to this service department. I have never been out of this facility in less than a half an hour, even when pre-arranging a service visit the night prior or online. The Service Director or Manager Josh is condescending and does not take responsibility or make accommodations for the shortcomings of his department. read more

Earnhardt Chrysler Dodge Jeep Ram - The 8 Jeep Wranglers I have owned over the last 26 years so this is not my first rodeo-not by a longshot. - Auto Parts & Supplies Near Me - Gilbert, Arizona

I am extremely disappointed with how the Sales Department at Earnhardt Dodge in Gilbert handled what should have been a straightforward customer service issue. In 2022, we purchased a brand-new Dodge Charger from this dealership. During the detailing process before delivery, one of the dealership employees accidentally sliced open the dashboard on my brand-new car. Instead of replacing the damaged dashboard, it was repaired. At the time, the repair didn't look exactly the same, but the difference was minor enough that I accepted it and moved on. Fast forward to 2026, and the exact area they repaired has split back open--only now it looks much worse than it ever did before. On top of that, the trim on my door is popping out as well. In my opinion, neither of these issues should be considered "normal wear and tear" on a vehicle that was damaged by the dealership before I ever took ownership of it. What makes this experience even more frustrating is that our Service Advisor, Rick, went above and beyond for us. He did everything within his power to advocate on our behalf, fought to get this issue addressed, communicated with us professionally, and genuinely cared about making things right. Rick is the definition of excellent customer service, and he deserves recognition for his efforts because he did far more than anyone could have expected. Unfortunately, the Sales Department completely failed where Rick succeeded. Instead of standing behind their mistake and taking care of a loyal customer, they chose not to make things right. We have purchased MANY vehicles from this dealership over the years and have referred multiple friends and family members who also purchased vehicles here because of our recommendation. Loyalty apparently means very little when it comes time for the dealership to stand behind its own workmanship. It's incredibly disappointing that something the dealership caused before I even drove my new car off the lot has turned into an ongoing issue years later. This should have been handled properly from the beginning instead of patched together with a repair that ultimately failed. Customer loyalty is earned through accountability, not just making the sale. Sadly, the Sales Department showed us that once the paperwork is signed, standing behind their mistakes is no longer a priority. Thank you, Rick, for treating us with respect and fighting for us. You are the only reason this review isn't one star directed at everyone involved. Your professionalism and dedication deserve recognition, even if the Sales Department failed to do the right thing. read more

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I am a widow and this is the first time making a big purchase without my husband. I just want to say the process was seamless. I am beyond thankful for James Urey's help, honesty, and straightforwardness. I am SO happy with my purchase and will recommend James Urey to everyone I know. I will also only go through James for any and all future vehicle purchases. read more

I ran over a screw somewhere while in my jeep. I had an extended warranty on road tire repairs. M.J. at the earnhardt service department took the damaged tire off, ordered a new tire . Then called me when the tire was in and ready to install. Drove in a few days later, no wait time , and drove out with a brand new tire for free. Very smooth and courteous employees everywhere in the dealership. Thank you, M.J. I am sure that i will be back again at your dealership service department. Michael read more

Very helpful and very informative and friendly! I enjoyed my time here. Due to financial issues on my end I left empty handed however none of that will change how helpful and eager they are to sell here, I hope to return with more to offer and leave with the truck of my dreams! Big thanks is to Xavier Roberson, and Jessie. read more

Scheduling service is done through AI, the service advisor I dealt with was unprofessional and was not communicative. For future services to my vehicle I will be going elsewhere. read more

"That aint no bull" caught my attention on TV one day, so my wife and I decided to see what might be available in the 2025 leftover new Jeep Cherokee inventory. Salesman Omar walked us through the dealer's available selections, taking time to explain available options and styles. Once we picked our favorite, he guided us regarding road testing the vehicle, pricing terms and finance options. Although our 2015 Jeep brought less as a trade-in than I had hoped, in the end we made a "fair deal" with Earnhardt Jeep and drove our new car home. We are pleased with our dealership choice, and our 2025 Cherokee has turned out to be an excellent auto for us. read more

Initially, waited over ten minutes before anyone even acknowledged me in line. ( not typical) went inside and asked if anyone was working outside. China quickly said she could help and and then said, I'll take care of it" I don't think it was her job. She took a negative experience and turned it into a positive! People like China are gold for a business these days!!! Took ownership of the issue, solved the issue, and was professional! read more

Service is slow and unresponsive. Had an appointment for oil change and fuel filter and it took most of the day. Was told it was ready so headed down and still had to wait. read more

Earnhardt Chrysler Dodge Jeep Ram - Drop off bay for service - Auto Parts & Supplies Near Me - Gilbert, Arizona

I really wanted to give Earnhardt Ram a chance, but their service department is a disaster. After a week of waiting for my appointment and a long phone call to confirm pricing and expectations, the advisor completely failed to follow up and never called me back as promised to avoid this situation. To make matters worse, upon arrival, they demanded a $750 inspection fee before even touching the vehicle. This is exactly the kind of predatory service behavior I tried to settle over the phone. I walked out and found a different shop. Don't waste your energy trying to be "disciplined" with these guys; they aren't listening. read more

Came in yesterday for an express oil change. They got it done quickly for me!! I waited in the customer lounge and had some coffee while I answered emails. read more

Do not trust these people. 1) They had me drive 45 minutes out to their lot for a car that was already sold, so they could try and sell me on something else. 2) Much worse, I gave them another chance, found a car I liked, and negotiated a final price and everything, was ready to purchase, and only wanted to confirm what a specific "service" identified on car fax report was before sending them the $. The repair was at another dealer, so they would only share the repair details with Earnheart directly. When I asked for the records, the sales person reached out to the other dealer, and obtained the records and then sent to me. It only showed 2 of the 4 years of service records, and nothing significant, she said they only had records for 2 years. I did not trust her so I called the other dealer again, and asked if they had records for all 4 years which they confirmed. After a week of pestering the sales person, their manager, and others at the dealership as well as informing them the full records do exist, they finally obtained them and sent them to me. Ended up that the vehicle had had more than $10k in repairs from severe accident that didn't show up on general carfax. I think they knew this record existed and were trying to deceive me. Do not trust these shady dealers read more

Have been going here for 10 years until my extended warranty has expired. Liked my service representative but was always waiting for updates, even until the next day. Unfortunately, my Jeep Grand Cherokee has required lots of expensive maintenance and I don't feel like a bunch of the work that I've had to get done was performed by competent people. Love my lemon Jeep but hate this dealership. read more

I had been servicing my truck at Bill Luke where I purchased but was not satisfied with their service department. Tried Earnhardt and was surprisingly satisfied with their services. From making an appointment to driving away I was completely satisfied. Good job! read more

Highly Recommend Richie at Earnhardt I had a great experience with Richie. He was very nice and never pushy, which made the process feel comfortable. I really appreciated his sincerity--if he didn't know something, he wasn't afraid to admit it, and that honesty meant a lot. Everything with Richie was straightforward and hassle-free. He even went above and beyond to help us find a car within our range. Although we didn't end up making a deal (through no fault of his), I would still highly recommend Richie if you're looking to do business with Earnhardt. read more

I recently purchased a 2026 Jeep MOAB and had such a stress-free, pleasant experience that I felt compelled to leave a review--after a lifetime of buying new cars, this is the first review I've ever written. Justin Sutherland was able to provide a fair price on the new vehicle and an accurate value for my trade based solely on my detailed description, all via email. We didn't even speak on the phone until the deal was already completed. I cross-shopped with half a dozen dealers, and not only did Earnhardt offer the best deal, they were by far the easiest to work with. I always felt like I was dealing directly with a decision-maker--there were no "I need to check with my manager" tactics. They delivered the Jeep the very next day, with Justin's associate, Brandon Ramsey, handling the final walkthrough and vehicle familiarization. Brandon took his time with me, even though it was the last day of the month and they were clearly busy. Finally, I met with Finance Manager Cade Clapp to complete the paperwork and handle payment and ownership transfer. Cade reviewed accessory and extended warranty options (I did purchase one) in a completely no-pressure way and at a pace that respected my time. I give them my highest recommendation. read more

I should not have to pay for repairs caused by Earnhardt CDJR repair shop. The compromise would cost me $480.00 for something they caused. Don't buy the BS Luke Morris is spewing here. They earned an overall 2.5 rating on Yelp and an F rating at BBB. Check it out. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Out with the old in with the new. Always a great deal and great service! Have bought many cars here and will continue read more

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Bought a used Jeep in January and brought it in to service for clicking noise. Appointment was made for Friday, was told it would sit until Monday. So I dropped it off Sunday night, for 7am Monday appointment and my car didn't get touched until middle of the day Monday. I was told the issue was resolved Tuesday evening and when I picked up my vehicle Wednesday, the issue was still present. I brought the concern up to the service advisor and he never responded to me. This service department is horrible with their lack of communication to customers and in addition to fixing things unrelated to the initial issue, they failed to complete a recall on my jeep at time of service. I'm now using a different dealership for repair and it has been a total headache. Don't waste your time or money going here for service. read more

We had scheduled our oil change and tire rotation for its routine maintenance per our contract. They did the "5 point inspection" as well. On my way to this appointment my drive side front tire alert came on saying it was low. I drove to discount tire and they advised me I had a slow leak due to a nail but they couldn't get me in until tomorrow. I said fine and made an apt to fix it tomorrow. I went to my appointment at the dealership and when they told me it was done, I asked if they truly did the rotation and the inspection and she showed me the paperwork and said they had. She then asked me why I asked and I said because my front tire has a nail in it and it wasn't mentioned as an issue and if you really did the inspection it should have been mentioned. The lady was shocked and said she needed to speak with her manager. The lady returned and advised that they did find the nail but it was in the driver side rear tire which makes sense because they did actually do the rotation. She asked me if we would like them to patch it and I asked them how much it would be and they advised $30. I said fine just so I didn't have to go to discount tire tomorrow. I honestly have always believed that the dealership does a shit job on their committed service agreements and this proves it. Please tell me how do you miss a nail in a tire that is supposedly inspected and rotated. I am absolutely shocked and a little disappointed that at no point did a manager come to speak with me about this issue. I'm just hoping my car is actually getting the services required by them so it doesn't become an issue in the future... I honestly am shocked. Beware of this location, they have shitty customer service and lack of integrity for their promise. read more

I ordered a 2026 Ram 3500 Limited from out-of-state. This was a cash purchase and the vehicle was to be delivered to my home in a neighboring state. The vehicle was advertised as new with mileage of 5. The purchase authorization form they emailed just two days before I made payment also noted the milage as 5. I took delivery a few days later at my home and immediately noticed a 3"x 1/4" scratch in the rear painted bumper. I originally thought this was done by the delivery company, but after reviewing photos the salesman sent me while it was being detailed, it is obvious the scratch was present at the dealership. I informed them of this and they said they would cover the repair costs. My concern is why they chose to deliver it as such instead of fixing the scratch first. The next thing I noticed was a big discrepancy in the mileage. The truck had 85 miles on it as opposed to the 5 documented miles just 2 days prior to my purchase. The salesman explained that personnel from the dealership as well as the transport company need to test drive all vehicles during a purchase. Those must have been some extensive test drives. A few days later, I decided to look at the undercarriage of the truck. I was shocked to find dried mud covering the entire drivetrain, suspension, inside wheels, and even up inside the tailpipe. It appeared as if it had been driven through some deep water/mud and maybe even got stuck. There was also significant rust forming on the rear axle/differential and rear hub assemblies. I laid on a creeper (I am 71 YO) and took photos which I sent to the salesman. He advised that he didn't know how that happened and said he would check with someone else on Monday to see if this was "something normal". So I'm waiting to hear back and hoping for a little honesty for a change. I have never bought anything this expensive sight unseen, and this is exactly why. I put my trust in this dealership to deliver what they advertised with full disclosure of any issues but now I think I should have just paid more attention to the 3-star rating initially. read more

Earnhardt Chrysler Dodge Jeep Ram is an outstanding dealership, but what truly sets it apart as the very best is its exceptional Service Department. My Service Advisor, Brianna Lopez, deserves nothing but the highest praise. She is an consummate professional who treats every customer with genuine respect and, most importantly, takes the time to truly listen to your concerns and the reason for your visit. Brianna then clearly explains the necessary diagnostic and repair process in plain, easy-to-understand language. Her extensive automotive knowledge allows her to confidently address any question or issue I have about my vehicle. When the work is complete, she thoroughly reviews everything that was done, ensuring I fully understand the repairs and feel completely confident in the service performed. I will not allow anyone else to service my vehicle except Ms. Lopez and the Earnhardt team. I am so impressed by her expertise and her sincere care for each customer that she--without even realizing it--influenced my decision to purchase a new 2026 Chrysler Pacifica from Earnhardt CDJR in Gilbert rather than considering other brands or locations. I trust Brianna completely with my investment, and I know my vehicle is in the very best hands with her as my Service Advisor. She has never steered me wrong, and I couldn't be more grateful for her outstanding service. read more

I had an $800 headlight replaced on a Jeep Grand Cherokee a couple of months ago. I noticed today that it was not working. They claim that they have no record of it ever being there. How convenient and of course I tossed the invoice not knowing what was going to happen. So, what should have been a warranty repair is another $800 repair job and won't be performed at Earnhardt's shop. Yes, i will keep my receipts this time. read more

I went in to look at a used car thet had gotten traded in. I wanted to look at a Challenger Helcat with a manual transmission, a very rare combination. I had the pleasure of working with Laura. Laura to my surprise knew as much as I did about the vehicle. She also found out the vehicle was still in the process of being Saftey checked. Laura still arranged for me to see the vehicle, then when the safety check was completed road test the vehicle. She kept me informed the whole time and after any needed repairs were done gave me a very fare price, which was well within blue book pricing. She walked me through all the financing and followed up after the sale to make sure all went well. I would give Laura and Earnhardts a 10 star rating if I could. Ken Carson Laveen AZ read more

I had a few recalls on my vehicle. I called to make an appointment to get serviced. Rocket was my service consultant and I had no issues. Very professional individual and I was also given a car rental for the duration my vehicle was worked on. I will recommend this dealership if your vehicle needs to be serviced. read more

If you have a scheduled appointment, make sure they know you are WAITING in the waiting room or else you will get pushed to the back of the list. Even if it's scheduled. Ended up waiting 3 hours for a 15 minute oil change. Not happy with my service. read more

Was completely ignored here. Which can be good if you simply want to browse, but completely sucks when you actually NEED help. Who knew finding a new car would be such a pain in the butt. Most of these car dealerships have such an attitude for no reason. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

My wife and I trust Earnhardt, as our last three vehicles were purchased through them. This past weekend, my wife and I purchased our Jeep at this location. Today, we made a request to the dealership, but it didn't end in our favor, which is odd given our relationship with the business. 'World Class Sales and Service' was absent in my last interaction with the dealership. read more

I had a great experience with my custom order of a new Ram truck through Earnhardt. Julian Fishman was great to work with, always returned my calls, even after the truck was ordered, and was very transparent with all the costs. I recommend this dealership and Julian to anyone wanting a vehicle that Earnhardt sells. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Recently had my AC serviced under warranty. Very pleased with my service advisor Rocket and the communication and helping push through the warranty claim with corporate. I have seen a real improvement this year in customer focus and service. read more

Communication is absolutely terrible and negligent. Had an issue with the car that was discovered at a different body shop. The shop called over and was told it was under warranty. I called and double checked with Earnhardt, they too told me it was under warranty. I paid to tow my car over to be told it's not under warranty. Then it takes 3 days to get someone to explain to me why it's not covered under warranty after I've been told it was. Then it takes another 3-4 days to do a 4 hour fix that I was told would be done the same day. Nobody follows up and I've now been unable to go to work for a week, lost $200 on towing my car, and now am spending more money for a fix the other shop would have done for $300 less. So now I'm out $500, lost a week of work, and still have no timeline to get my car back. read more

There is an incentive to test drive a Gladiator. I arranged to do this today on my lunch. After completing, the sales person James went through the process and said they had been having problems with Apple phones and it not loading to the digital wallet. When we tried it would not work. At that time he told me I would have to come back at another time and it would hopefully work. I expressed that it took $5 in gas to get there and back and I took my lunch time to do this. He was not concerned. In addition, when I did the test drive, I asked him about the current financing options for Jeep. He did not know and said he would have to research when he got back. It is almost the end of the month... How does he not know? It's no wonder Stellantis stock is down almost 40% year over year.... It's 50-70k someone is spending. You think they would be wanting to take care of you... read more

Earnhardt Chrysler Dodge Jeep Ram - This is the screen after doing the QR code. - Auto Parts & Supplies Near Me - Gilbert, Arizona

My wife and I have just Purchased several vehicles from the Earnhardt stores a 2019 Ford F150 from the Ford Store, our 2023 Chev Corvette Z 51 from the new Chevy store and last week our 2021 Jeep I have purchased several vehicles from Salesman Sean Plunkett I think Sean is a trustworthy salesperson, I will do business with him again. Everyone at the dealership treated us like family, from the desk mgr. to Ken in Finance. This is the way to buy a car. read more

We recently leased a Jeep Wagoneer from ECJDR. The initial experience was promising--our salesperson, Brandon, was courteous and low-pressure, and we felt we got a fair deal on the vehicle. Unfortunately, the positives end there. According to Jeep's own website, every Wagoneer is supposed to come with a 110V trickle charger. When I pointed this out to Brandon, it didn't make a difference--we were not provided one. The dealership's explanation was that we declined the 220V L2 charger (for free charging miles). However, declining the 220V option should not negate the inclusion of the standard 110V charger. We also negotiated two items as part of our lease agreement: 1. Window tinting on the glass roof 2. All-weather floor mats It took nearly a month--and several follow-ups--before the tinting was finally completed. As of today, nearly three months later, we still haven't received the floor mats. Despite repeated texts, calls, and voicemails to Brandon, Balal, and the Sales Management Team, we've received no response. Once we passed the 30-day review window (which we didn't complete because the promised items hadn't been delivered), it feels like the dealership stopped caring altogether. This experience has reminded us why we've avoided car dealerships in the past--and unfortunately, this one has lived up to the worst stereotypes. read more

Before the recent service involving the replacement of the evaporator coil and the removal of the steering wheel, my vehicle had no steering issues. However, immediately after picking up my car, I noticed a new problem with the steering. Given that this issue surfaced directly after the service, and considering the steering wheel was adjusted during the repair, I believe the problem may be connected to the recent work. I've brought my car in twice this year due to this ongoing issue, and both times I requested a thorough inspection. I was told I needed to pay $200 for the inspection, which I agreed to, but it feels like my concerns aren't being taken seriously. Why aren't you checking your previous work to ensure everything was connected correctly? Each time, I'm only offered a refund, but I don't want a refund--I want a technician to truly examine my car. This is the whole reason I brought my car! I don't want to save on the diagnostic fee! read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Worst service ever and they lie! Stay away! Have a brand new Jeep Cherokee summit and need a new battery. They said they replaced. Came back from vacation and it was dead. Looked and they never replaced it. Horrible service company. read more

I've been coming to this dealership for the past decade as I've owned multiple Jeeps over the years Tiana has been my service advisor since day 1 and I cant even fathom the thought of looking at a different car brand. Low key, kind of the main reason why I keep buying Jeeps. Her customer service always goes above and beyond. Even my friends who I emphasize to only work with Tiana, they too are impressed with the level or service and knowledge. In this day in age, all cars have issues. Luckily I've been very fortunate but having a reliable service advisor is so important that if she went to a different dealership, I would follow her. Anyhow, if your vehicle needs service, Tiana is the best!! read more

We recently purchased a 2025 Grand Cherokee from this dealership and the experience was smooth from beginning to end. I would ask for Rick Guevara in sales! read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona