I've been coming to this dealership for the past decade as I've owned multiple Jeeps over the years Tiana has been my service advisor since day 1 and I cant even fathom the thought of looking at a different car brand. Low key, kind of the main reason why I keep buying Jeeps. Her customer service always goes above and beyond. Even my friends who I emphasize to only work with Tiana, they too are impressed with the level or service and knowledge. In this day in age, all cars have issues. Luckily I've been very fortunate but having a reliable service advisor is so important that if she went to a different dealership, I would follow her. Anyhow, if your vehicle needs service, Tiana is the best!! read more

We recently purchased a 2025 Grand Cherokee from this dealership and the experience was smooth from beginning to end. I would ask for Rick Guevara in sales! read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Damage was done to my 2018 Pacifica Hybrid while it was at Earnhardt from 29 SEP 23 until 25 OCT 23. It appears that another vehicle hit the front of my vehicle while in their care. Reached out multiple times to Earnhardt to get this remedied. They continue to deny culpability despite it being obvious this falls within their garage keepers liability as it occurred while the vehicle was in their care. Additionally, it appears that the mileage out on the vehicle documentation is clearly incorrect. 48,960 would be closer. This would put ~40-50 miles of driving on the vehicle as I have images of my odometer reading prior to my dropping off the vehicle with 49,908 and the service documentation shows 49,919 miles. Is it customary for the vehicles to be driven this far while in service? What happened on those drives? They claim that they have reviewed footage during these times and have not found anything...it is clear to me that they are not viewing anything. All it takes is a review of the front end video when I dropped the vehicle off and then again when I picked it up. read more

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So the service manager just replied to my review about my jeep and not being aware of the "death wobble" on my wrangler. Which is absolutely not true. He acknowledged it when I spoke with him at the time of service. And explained they are frustrated with the issue as well. And told me to call the 1800 number to express my concerns with the manufacturer. As I explained my jeep started doing the "death wobble" a year into owning it with less than 10,000 miles. If your jeep is having the same issue feel free to message me! read more

I'm sure glad you take the statement of your service writer over your over a paying customer, I won't be buying anymore over priced vehicles from Earnhardt. Tell Parker that me and my friends will take our business elsewhere, I'm sorry that your service department caused this. I didn't use any vulgar language towards your service rep. I didn't not make any movement towards her, she got in my face and insulted my intelligence. I had to insist that she get out of my face. I did say that "YOUR" policy was BS and I stand by that. And I'm glad I didn't leave my Jeep at your dealership, especially if it takes two days to diagnose a leaking shock absorber. I retired after working 30 years for an automotive company. I could change my own shock absorber when I know it's leaking ,the warranty was the only reason I brought my Jeep to your dealership. The service department schedules customers to bring their Jeeps in for service knowing that they can't get to your vehicle for two more days. Why not schedule the vehicles to be serviced when they can be serviced? I would rate it lower if I could because their service writer word is more important than an old "white guy" customer. read more

BBB gives this dealership an F rating for Failure to respond to 4 complaints. Mine is one of them. They lied about inspecting my vehicle and tried to sell me nearly $10,000 of unnecessary repairs. When challenged, they refused to resolve the issue and ignored the BBB process. That should tell you everything about their ethics and how they treat customers. read more

2022 Chrysler pacifica died on the highway 3 times aleay, ~ 20K still under basic warranty, the 2nd time, police call the towing company and I have to pay it, Warranty refuse to reimburese it. See pictures at dealership reviews: https://www.google.com/maps/contrib/104119661616827846505/place/ChIJVcLdXTmoK4cRcS37k6k-MEo/@37.589234,-99.9992909,5z/data=!4m6!1m5!8m4!1e1!2s104119661616827846505!3m1!1e1?hl=en-US&entry=ttu&g_ep=EgoyMDI0MDkyNS4wIKXMDSoASAFQAw%3D%3D read more

In a nutshell, dishonest pricing practices and lack of customer care by some employees who behave like they don't even want to be there. If you come here for service, get a detailed TOTAL cost, and be ready to be treated like you are an annoyance rather than a paying customer. I get vastly superior service at the local oil change shops when I take in my older cars. The long story: I came in for an oil change on May 7. I made an appointment the day prior on-line. I arrived early in the morning, few minutes prior to my appointment. While still at my car I was told, "someone will be with you shortly" and was told to stay by my car and not come inside, which is weird since the customer service area was empty except for employees. Since I was literally two feet from the service door, I could see all the employees inside - there were at least four people, some where scrolling on their cell phones, some doing seemingly nothing as I stood there and waited..... and waited, and waited. After a few minutes, and after a customer who came in after me was helped before me, I went in and rather strongly asked if someone could check me in since my ride was waiting for me. All of a sudden they remembered that I was standing there a few feet in front of them, and an older lady came out to check me in. During check in she said I was due for a cabin and engine air filter change. I declined the cabin filter and asked the cost of replacing the engine air filter. She said, "About $60" and I agreed to have that done in addition to my pre-paid oil change. I then asked about another issue unrelated to my oil-change appointment. After explaining what was going on she said, "Oh, I don't know" and left it at that. No follow-up, no taking ownership, nothing to help solve the problem, not even a simple, "I am not sure, let me ask someone for you and get back to you." Nope, just a brush-off, like I was annoying her with a customer service question. I got no bull, but I got no solution either. When I came to pick up my car later in the day I got a bill for $83.62 for just the engine air filter replacement (which was quoted as 'about $60'). There was noting else repaired or replaced. Turns out "about $60" was just for the actual filter itself, not the labor, not the miscellaneous charges, not the shop supplies, not the environmental fees, and not tax. Basically the verbal estimate was a misleading PARTIAL cost, not the actual cost of getting the filter replaced. Thats deceptive and misleading. Would a dentist give you a quote for the cost of the filling, or for fixing your cavity, C'mon!! I understand that a dealer charges two or three times the cost of a simple Mopar paper filter you could get at AutoZone. Changing it takes under two minutes with ZERO skills, I get that. What I don't appreciate is being misled about the actual TOTAL cost of having something replaced. A 27% difference between the quoted price and the actual cost is significant. BTW, not my first time here, and I'm not even mentioning the other minor but still noticeable behaviors that totally lack customer respect, cade, professionalism, or pride in ones work. While my truck purchase experience here was outstanding, the 'service' is grossly lacking in the service department. read more

This experience was by far the best I've had at a dealership in awhile. Everyone was very accommodating and extremely honest from the desk ladies to the salesmen. Haidar communicated well from the first video showing proof of the condition of the car&mileage to when the deal closed. He was very honest & had a great balance of doing his job well and keeping what I was looking for in mind the whole time. Everyone there including Haidar and William the finance guy helped me out greatly. read more

Just recently I met with Ethan to look at a car and after seeing it I was interested in buying it. When his manager came to talk to me about the deal I brought up the fact I would be registering it in MT under a company (LLC) which I was a member. Some dealerships in the Phoenix area knows what I am talking about but apparently this dealership (I think the manager's name is Eddie) had no idea what I was talking about. Instead of listening to me so I could explain he immediately got frustrated, became rude, very unfriendly, and right away said I will not do business with you. Of course as soon as that happened I no longer wanted to do business with them either. In fact who would when a manager talks down to you like that. As a manager you think they would know about rules and laws such as this. So either he doesn't know all the laws or won't admit it, or just doesn't care. Was very unprofessional and not customer service oriented. Maybe he does a good job when helping someone who lives in AZ but someone who is out of state I would advise to look elsewhere. I would give this manager a one star because of the way I was treated. I have been to many dealers and all listened to me, checked it out, and got back to me. Some were willing or knew the procedure. This place was different for they thought they knew more than me and didn't care to even research it and get back to me on it. Basically didn't want to take the time or effort. read more

We have bought two vehicles from Jade at Earnhardt, the dealership and service have been great. I have no hangups about recommending them.

They had my Jeep 4 full days and never looked at it. Then they charged $220 an hour times 2 hours to replace an $8 dollar coolant gasket! I felt totally ripped off and I had to be without my Jeep 5 full days to get abused!! AVOID AT ALL COSTS!!! read more

Very personable, and knowledgeable about the vehicles. I wanted a very specific truck to be able to haul.

As noted in response they have now gone back to scheduling oil changes, a change for the better, add stars for the change

Their service dept sucks as well as the vehicles. This was my first Ram truck and my last Ram/Dodge/ Chrysler product. I knew better than to buy one but didn't and now regret every minute of it. I have had this Ram 2500 to the dealers more times than all my other vehicles that I have ever owed. Ram doesn't support their junk vehicles and this dealer won't back you. Poor Poor Service. Don't buy from here. They are crroks. read more

Had a very pleasant car buying experience with their sales man Sean P! Would definitely recommend him and will go back here in the future!

As a follow up to my last review and your answer, either Randy is lying to you or you are lying to me. The first time I brought it in Randy said it was the aux battery so BOTH batteries were replaced. Then it was diagnosed that the brand new main battery was to blame. Then it was the Pursuit VRS installed by Bill Luke Jeep. A Rep from Bill Luke responded to your dealership because Randy said you would charge me $400+ to remove it. Bill Luke, free of charge, sent a tech to have it removed for free. I told him that you were going to charge me $400+ to remove it and he said that was ridiculous. He removed it and Randy called me later and said the Jeep was ready to go. When I picked it up he said the test drive showed no warning lights and it was fixed. When he brought it out to me he said, "The engine light is on, but it will go away after about 50 miles." By the time I got into the Jeep, all the lights were on again. Randy saw this! I showed him! So, you did not return my vehicle with all systems operations within factory specifications as you said. That is a lie. Bill Luke has successfully fixed my Jeep and I will be making the drive to them from now on. read more

As a result of being completely overcharged for an extended warranty last October we were generously compensated with three free oil changes and tire rotations. No problem the first time but went in today to get our second one. Had an appt at 9. Waited 35 minutes in line then told another hour for the oil change. Finally done 1.5 hours later. They said no record of free oil change? Had to get someone else who said ok free oil change but not rotation? Finally agreed to do it this one time. We will not be back for the third "free" oil change. read more

Dishonest wouldn't answer my calls to pick up my vehicle from service. But they did call me to ask if I would sell my truck to them. Avoid at all cost. read more

I highly recommend Earnhardt CDJR. Brittany and the whole team were super helpful in finding the vehicle I was looking for. I really appreciate that Earnhardt dealerships make the process simple by honoring their advertised discounts. I've purchased five vehicles from Earnhardt dealerships over the past six years and everyone I have worked with has been been great. Earnhardt will always be my first call when car shopping. read more

Update: after poor initial communication at purchase about the tax credit information, the staff at Earnhardt was able to submit the necessary paperwork and we were able to file for the tax credit. I am appreciative of the efforts to keep us updated! read more

My Grand Cherokee had a tire blow out on the freeway and had to be taken to the dealer. Because it had rear tire damage, it was towed from the backside (front wheels on road). Upon picking it up, I was told, "apparently there was more damage when the alignment was done..." and now it would be over $2500 to be fixed. I declined the repair because even at the time of the incident, nothing was wrong besides the tire. When I attempted to pick it up, they drove it out and it looked like it was a low rider and had a constant sound from the airbag/generator. This was not how it came and if it did, the tow truck hauling would have torn up the front end. Their service mechanic was "interviewed" and asked if they had made an accident repairing the vehicle. Obviously the technician said he/she did not make an error and the dealer failed to inform me 4 days later. Again, I declined their reasoning and "finding", then provided the pictures we had from the incident moment to the time of pickup. My pictures showed an airbag that had not been damaged. The after picture has a small slit, and I was informed that it was there upon drop off. I'm frustrated that nothing else was done and will not have anything else to do with this dealership if they dont fix the situation. read more

Earnhardt Chrysler Dodge Jeep Ram - A small slit in the airbag that the dealership is saying it was there at the time of drop off... but it wasnt - Auto Parts & Supplies Near Me - Gilbert, Arizona

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The most terrible experience I've ever had at a dealership for work on my vehicle. I was quoted two hours to do the work and schedule this such. I brought the vehicle in as promised at 8 AM expecting to be completed by 10 AM. At 2:30 PM the work was finally completed. Throughout the process, the service team kept telling me another 20 minutes. Also, the part that they put into the vehicle was actually faulty at the end of the work and I had to figure out how to fix it with another replacement from the parts department. I was forced to pay the additional time and this wasn't covered under warranty. Find another dealer to service your vehicle in the valley. read more

Came in for some work last week. Some fluid flushes. Got home and the next morning my driveway pavers were ruined. The dealership did not put the front differential plug back in. What pure incompetence. Now I'm out a few hours of my time and money to clean or replace the pavers. I'll be interested to see if the dealer makes this right. Doubtful. I will say Marvin who was my service guy was awesome got back to me promptly. He doesn't touch the car so can't complain to him. Pretty pathetic to leave the obvious now I'm out time and money to fix their mistake. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Overcharged on every part and when I said no thanks , they waxed me on "labor" when it was simple things to look at and I told them what it was. Didn't disclose 'diagnostic prices' complete scam read more

I'd give 0 stars if I could. DO NOT SERVICE YOUR VEHICLE HERE. I brought my 2014 Ram 1500 here to prepare for a cross country move where I was charged $1600 after they replaced my drilled / slotted rotors with solid rotors, brakes, and pads without asking if I wanted solid rotors on my truck. For reference, this is approximately 2x more than I have ever paid over the last 10 years to have my rotors done. I was then told that I had to replace my emergency brake pads and would need to bring my truck back. After leaving FOUR unanswered voicemails with the service department, I brought my truck in for that job 7am Monday morning only to receive a call at 3pm to be told the tech didn't even look at the truck yet and they'd need to keep it another day. I called at 2:30pm Tuesday for an update when I was told the truck had been completed (although I was never notified). After arriving to the dealership, the cashier showed me my work order for the emergency brake job which had a sticky note on it stating "grind diagnosed as ring and pinion complete kit w install $3322 + tax". I asked her about the sticky note and she said "what you see on your work order is the same thing that I see." I asked to speak to a tech, he went home. My service rep went home. I never received a call about the work. Now I am 4 days away from my move without any information regarding a major repair job aside from the few words on a sticky note that was placed on an unrelated work order. Absolutely the worst customer service I have ever dealt with from a dealership. The worst pricing I have ever seen. Completely taken advantage of. I ended up taking my truck to a reputable shop "Arizona Differentials by Nate" who was willing to do an entire back end rebuild for $1800. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Don't take you car to get serviced at Earnhardt Gilbert The service manager Josh is untrustworthy and makes false promises. We took our truck to get serviced there, we told them the starter needed to be replaced and after it being "diagnosed" they told us it was just loose battery cables and sent us on our way with out even checking the starter (we found this out after reading through the service report) . Then my husbands truck breaks down while at work and it stranded at 12am, we called the next day after seeing they didn't even check the starter and talked to Josh who called his service guys knuckle heads and said he would take care of the tow and get it corrected. Once they finally replaced the starter like we originally asked he told us that we did something to the truck and his service team was far too experienced to make any mistakes. We didn't have any other company or person touch the truck he accused us of things we didn't do and refused to honor his word. He was degrading and dismissive and took zero accountability despite having written proof his service department didn't check what we asked. They do not have customer service or value in their customers. Steer clear of this place. read more

Brought my 2020 jeep wrangler in to the service department after speaking with one of the service advisors explaining that I had had my car at another shop and they discovered I need all new engine and radiator and that my extended warranty wasn't going to cover it. He said they could take a look and it would be $250 for the inspection. I asked if that cost goes towards the cost of repairs if I end up getting them done and he said no. Have the car towed from the other shop to Earnhardt and they had it a few days before they sent me the quote of $15000 to replace engine radiator system and that was inclusive of parts labor and my "complimentary" inspection. All fees for the inspection were at zero on the estimate. I was told that all of the parts were on back order but no time frame was ever given. Considering I have only had my car for 2 years and now have to come up with half the cost of what I owe to continue driving a car I'm paying for without even knowing how long it will take to get repaired even if I did have $15000 on hand to just throw away- I wanted to take some time to consider my options. The following week I asked the advisor if there was a way to find out if something else had caused the oil cooler to fail as the oil cooler is not covered u get any warranty and that is allegedly what caused the engine to crack and was told there's no way to find out. I then asked if there was a way to get an eta on when the parts would be available and was told I had to pay $8500 to even get them to order the parts and then they might be able to give me an eta. They also said that they could put me on a "vro" which would search nationwide for the parts necessary but would be an additional $799. I didn't understand how handing over $8500 would magically make parts available and didn't want to fork over that much money have them order it and come back and tell me it would 3-6 months or more and then lose half that money in "restocking fees" or whatever other bogus fees they could come up with so again I had to take some time to think about what I wanted to do. About 4-5 days later I get a text from the advisor that I needed to let them know what I was going to do or they would start charging me $30 a day for storage fees. I made the decision that I would rather have the car with me while I decided and / or waited for the parts to become available so I let him know I'd be having it towed. He tells me it was $250 and he'd let me know when it was ready. I asked why $250 and he said that it was for the inspection and that I was told before I had the car towed. I replied half jokingly that I'm pretty sure that written quotes overrule verbal ones and he again stated it would be $250 and he'd let me know when it's ready. I still hadn't decided if I was going to get it repaired or not so if the quote with repairs gets me the inspection for free why do I have to pay that but I brushed it off since he did tell me initially it was $250 and at this point I'm used to paying ridiculous amounts for absolutely worthless information so what's another $250 and I went about my day and my appointments. A few hours later I received another text saying they were waiving the fee but they would no longer be able to help me in the future and I would need to have it picked up before Monday or they would start charging me storage fees. I was a little confused but whatever better that I wasn't getting my car fixed there obviously because I called a different jeep dealership and explained the situation and sent them the estimate and was quoted almost $1500 less and was told that being charged for "vro" was bullshit since whenever they order the parts it automatically searches nationwide. Needless to say if you have issues with your jeep dodge ram Chrysler etc -unless your repairs are covered under a warranty or you have tens of thousands of dollars on hand to throw at repairs that are not in any way your fault- don't expect to get treated like a person or have repairs done here. read more

I purchased a Chrysler 200 from my parents and they had previously had the car serviced by a local mechanic but I have always dealt with dealerships so o took my car to the Earnhardt dealership in Gilbert. I was made aware upfront their fees were $200.00 per hour but I was willing to pay for what I thought was their expertise just to make sure everything was up to par )change all fluids, check everything out). I'll spare you the details but when I got home and went to use my windshield wipers I discovered they neglected to fill the reservoir and the line leading to the wipers was broken. I had to take it back for them to correct. Within a couple weeks my car notified me that it was time to change the oil which was the main reason I took it in initially. So once again I called and was told the oil had been changed and to bring it in AGAIN and they would correct the computer settings. I don't know about the rest of you but I have no time to take my car in 3 separate times for one service-especially for $200.00 per hour. I highly recommend you find another service provider, as I will as well. read more

Warning, long post! NOT a happy ending! To save some of you time, DO NOT purchase anything from Earnhardt. If you must, DO NOT purchase any of their extended warranty services. More hassle than any positive that might come from piece of mind the vehicle is covered. Take your vehicle elsewhere. Actually, buy a Toyota, Subaru, Volvo, BMW, Audi, or one of many other dealerships. They all provide WAY better customer service. "NO BULL", is 100 BULL !! So much fine print in everything they do. Brought my Grand Cherokee in last Wednesday afternoon due to vehicle not starting, making a REALLY loud popping noise when trying to start, and all the service lights coming on. I'm very familiar with vehicles, maintenance, operation, and many of the random noises one might run into in dealing with vehicles. I've replaced my own intake manifold on my old grand marque, as well as swapped out a full engine on another vehicle, if that says anything. I've never heard this noise before. I stressed that to the service department several times. Still not sure how seriously they took my concerns. Thursday afternoon getting ready to leave town for the weekend, still no diagnosis or follow up. Over 24 hours later I had to call them. Called and told needs new batteries. For a sum of $800+! Gave permission. Under warranty, keep it that way, for now. Was scheduled for an oil change and OneArmor butler service the following week. Service rep. Suggested doing it all while it was in. (Second mistake) All services wouldn't be completed until the following day. Received a rental the previous day using the extended warranty package we purchased through Earnhardt at time of the vehicle purchase. Unlike other dealerships who provide complimentary loaner vehicles, many times a brand new vehicle off the lot, Earnhardt doesnt even cover the entire cost of a rental anymore. Even though they had since purchasing the extended warranty 3 years ago. Verified with service rep. that we would be fine picking up the vehicle Monday. Planned on going out of town for the weekend. Was told "That will not be a problem at all." 3.5 hrs away the next afternoon I receive a message the vehicle is ready, but only 1 day of rental will be covered. Again, not even the full amount. They had the vehicle 2.5 days and only cover 1 day rental? Nothing suggesting this would be the case when confirming Monday pickup would not be an issue. "1 invoice, no warranty repair, 1 day rental covered." 2 separate services (technically 3), 2.5 days at the dealer, 1 day rental. I expressed my disappointment, to no avail. Paid for the repairs. Mentioned running to drop off the rental and would be right back to pick up my car. Figured best use of time. Get back 20 Minutes later and car still not ready for pick up. I brought it to service rep. I had been working with. He said "they are short staffed on lot attendants." Another few minutes I see it come rolling up, only to be driven straight into a repair bay. Lot attendant comes out and tells me "batteries are dead, someone left the lights on. Testing the batteries." Once again I go to the service rep. And inform him. He looks a bit concerned and goes into the service area. Comes back and confirms "someone must have left the interior lights on, maybe when performing the interior detail." Brand new batteries drained before leaving the lot. Of course I asked for that to be noted on our account, warranty or not. An hour and 20 minutes later, still sitting here waiting to see what the next problem will be. Checked in at 1:35pm 3/27. It is now 12:43 on 4/1. Still waiting. Is this a joke? I'm waiting for someone to come out with a prize for the most patient person an April fools joke has ever been played on! To make it worse, this is my Wife's vehicle AND today is her birthday. I'll take this so she doesn't have to. But I will be sure to express my extreme dissatisfaction about the dealership and their customer service to as many potential customers that I can. This is a super long post, and isn't even half the issues we've experienced with this place, beginning the day they took our money and we were no longer a potential sale. They got their money. We're just a burden on their service department and bottom line now. For things we paid ahead for! Sad. Please note, I attempted to rate them zero stars. Yelp forced me to add at least one star. Not my choice. The service managers comment is not honest. The car is my wife's, yes. They text me and my name is on the account. If they had actually spoken to the services reps., he would have surely found Brian knows exactly what this review is about. I'll be contacting them directly and will be sure to mention what appears to be a cover up of their failures with his comment. Lack of accountability at the very least. read more

In early December of 2023, we dropped our vehicle off to Earnhardt CJDR in Gilbert Arizona for a routine maintenance (oil change), what happened after this is anything BUT routine. We start to notice an oil spot in the drive way that had not been there previously. Take it back to Earnhardt, and I'm told the tech just left a mess and they cleaned it, you're good togo. This truck went back 3 separate times for an oil leak. The under carriage of the truck was a massive mess, as was and still is my driveway, due to the neglect of Earnhardt's technicians. I offered to clean the driveway since we owned a pressure washer, didn't work. When documenting the mess under the truck, something sticks out like a sore thumb. My rim is now 2 colors. The original, and a poorly matched paint to cover what appears to be a curb rash. On the third return for the leak, the service Manager, Josh, said he was going to put us in a rental at no cost, so they can figure out what they did to cause such a leak. The wheel was brought to his attention, where he states they checked the cameras and never saw anyone touch the rim. How do I know it was painted? Could it possibly be the piece of hair that was stuck in the paint?! See picture.. Oddly enough? I get a call that they went ahead and fixed a flat tire that had a screw in it, which just happened to be the wheel with said paint job. There was no leaks in any tire when it was dropped off. Odd. Due to the inconvenience of having to come back multiple times due to the leak they caused, he offered the next service complimentary. Since this was a several hundred dollar service, I figured it would even itself out with having a service come out to repair the wheel. This was all in December of 2023. Two week ago I return for my complimentary service, which they never noted in my account and had to be rectified, which they did. Fast forward to today, I receive a collection letter in the mail from Enterprise Rentals for the rental car they put me in..... THEY NEVER PAID THE BILL. All at the fault of Earnhardt. A collection notice that can effect my personal credit. What should have been a simple oil change service turned into 4 trips back to Earnhardt, and now a collection letter for something they caused. Absolutely insane that a business would let it get this far. As you say "That Ain't No Bull"... well. I think this qualifies as a load of "Bull" read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Updated / New Review! My first visit from California could have been better and since this dealer had the 2021 Jeep Wrangler Eco Diesel I really wanted I drove back to the dealer for "Take II" of leasing my new car and gratefully every step of the way I felt cared about. From Ron's response to my email to Gene's follow up via phone call to connecting with another manager and salesman, Isaac. Finance was proactive and my husband and I felt confident with our lease. Richard thoroughly explained everything and I appreciate everyone's help that made our lease happen and family happy. Thank you for making things better Earnhardt Chrysler Dodge Jeep Ram read more

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With 23 being the last year to buy a challenger, I couldn't say no anymore. The problem? All my car buying experiences have been horrible. Either overpriced, a purely profit business or salespeople who pressured you and made you feel uncomfortable or saying whatever it takes for the sale. I went into Earnhardt CJDR with my guard way up. I was ready for battle! To my amazement none of that was needed! Zach the car dealer sent me a video of the challenger that I wanted, inviting me over to test drive it. When I got there, they even had it pulled to the side knowing that I was coming, not leaving it with the rest so it's free game to anyone walking in. This to me showed the first sign of caring. Zach was very knowledgeable of the car and during the test drive let me really get a feel for the car and had a very natural/comfortable conversation about our appreciation of muscle cars. When my admiration for the handling/interior car matched my lifelong admiration for the exterior I knew that it was something I was going to buy. Once inside all the paperwork was presented to me in a well-paced manner. Every question I had no matter how silly I thought it was he answered very clearly and with no judgement/impatience for the smallest of questions. It was the easiest purchasing experience I have ever had in my life. The final paperwork/signing/warranty was the only time I spent in the office. All the options are on a tablet for you, and you can easily deselect anything you don't want. There was absolutely 0 i repeat 0 pressure to add anything or any questions as to why i took something off. All questions I had were answered there was no grey area, and I felt great that I knew everything that I was getting or not getting. This was a very quick process (not a rushed process) they are very efficient and informative. Zach genuinely cared; the sales manager Ron genuinely cared. When I was hopping in my car even though it was past close Zach took the time to show me everything once more and was happy to do so/not in a rush. I drove off not only happy about finally having my dream car but amazed how the stereotype of no care, pure profit, dishonest car dealership didn't match this place at all. They are doing everything absolutely right and I will always recommend them to friends and family and anyone who I hear is in the market for a new car. I apologize for the lengthy review this is for the people like me who have a hard time trusting, have been wronged in the past, or are nervous overthinkers like i tend to be. Please give them a shot, you won't regret it. This is an amazing dealership packed full of people who care. Thank you! read more

Brittany was awesome, very friendly and answered all of my questions. Ill definitely come back here for my next vehicle.

So disappointed with Chrysler Dodge Jeep in Gilbert They were so attentive and so polite when we went to purchase our brand new car that I even gave them a great review Well I regret it now First week we started having problems with it. It's been less than 6 months and still having issues. No one seems to care, we have talked to several managers and they promise to follow up with a solution and or phone calls and days and weeks go by and no phone call They just cared about selling us a car. I will never recommend them or their staff!! read more

We recently purchased a 2023 Dodge Scat Pack with the attistance of Brittany. The process was smooth and easy. We would recommend them for your next Dodge purchase. G &S Tucson read more

Brittany went above and beyond to make sure that I was taken care of. Would recommend to anyone in the market to go and check them out. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

Purchased a used super clean 2015 f250 with low miles from Earnhardt dodge. Brittney, Ron and the team were great to deal with. Go check out these guys for all your Dodge, Jeep, Ram and used vehicle needs. You want be disappointed! read more

Rudy you wonderful b@$*@ you did it again. Just came to get parts for my charger and you worked a deal on a new Jeep I couldn't refuse for my wife. Brandan is amazing, between the two of them I am once again leaving with not only a new car, but a feeling of getting a truly honest good deal! I said it before and will say it again..... I will only buy from you guys! Customer for life and now the Mrs. is too! read more

Earnhardt Chrysler Dodge Jeep Ram - White glove treatment!! - Auto Parts & Supplies Near Me - Gilbert, Arizona

We were very unhappy when we first picked our Jeep up and discovered there was a rattling noise under the dashboard they had just worked on. When we called to report the problem, Mark Ray was extremely understanding and helpful. Mark got our Jeep back the next morning, made certain we we're not charged for another rental car and had the problem fixed that day! We are very happy with the service we received at Earnhardt and thank Mark Ray for his help! read more