They had the best prices in town by far, had a good, clean car to rent (Nissan Altima if I remember correctly) and they even let me make it on some gas charges. I did get charged for using the toll one time at the VERY end after avoiding them the whole time. That's my only complaint. read more

This is not a reliable company to rent from. The cars are ok but the policies are not in favor of the consumer. We were sold on tolls being double so prepaid is the way to go. Also, if you return the car early you would get a refund. All of that was a lie. I rather pay more with a more reputable company than allow a company who's cheap and treats their customers even cheaper. We won't be using them again in any city or state. read more

Stay away. They used our credit card on file for fraudulent activities. We got lured in because the low prices but they were shady people. read more

My experience with Easirent was overwhelmingly negative, and it's clear this company has little interest in customer service or in being a good neighbor to the surrounding community. The staff showed no willingness to assist, often acting as though helping customers was a burden rather than their job. Professionalism was completely absent -- communication was poor, and even basic politeness seemed too much to expect. What's equally frustrating is the company's lack of respect for the residential neighborhood it operates next to. Their activity brings unnecessary noise, congestion, and general disruption, showing no consideration for the families and residents who live nearby. It feels like they operate with a "we don't care" attitude toward everyone -- both customers and neighbors alike. Easirent has demonstrated not just poor service, but a disregard for their community as well. I would encourage potential renters to look elsewhere for a company that values professionalism and respect, and I hope local authorities and residents hold them accountable for their behavior. read more

Beware, this company overbooks leaving no inventory even though you book in advance. We were left stranded with no options from company. Unable to get a hold of someone to assist multiple times, they hung up on me several times. Ended up having to rent a car from Budget and did not receive a refund through Easirent. Terrible business practice, do not rent a car from this place. read more

less than one star, absolutely worst rental company i've ever used. DO NOT RENT HERE. I waited 3 hours past my pick up time to get my car, so if you care about not wasting your time... don't rent here!!! additionally, the car i got was DISGUSTING. i genuinely thought maybe i was waiting 3 hours for them to clean it for me, nope. looked like the car had just gotten back from a camping trip, nothing was clean. i was having to rub the dirt off the side of the car to figure out if it was scratched or just that dirty. it was a mixture of both. the workers were less than helpful when i complained about the state of the car after waiting a long 3 hours that ended up putting I leaving the dallas area right at rush hour instead of my humble 2pm. the girls working, were not willing to help. i asked for a discount, car wash voucher for me to use at a later time, even a refund at one point. nothing, the only thing that was offered was to take the car back & get it actually cleaned which i would have appreciated if i hadn't just sat in this tiny ass building for 3 hours when it should have been getting done. i originally booked because there was a deal for an upgrade "book now for a free upgrade." i told the girl at the front desk that, she tried to tell me that didn't apply & that the third party booking shouldn't be offering that? it was a $300+ rental & i literally feel like i got robbed. i called corporate in the parking lot because i was so disheveled & they told me that only the branch manager could offer a refund. at that point i was so ready to leave, already missing a dinner i had scheduled due to how long everything took. i took the L, but this company should absolutely not exist. the shuttle to the airport is a van & the rental company is not even in the line of rental car companies near the airport, it's like 10 mins out in some random part of the city. absolutely crazy. the license plate was duct taped on read more

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The worst car rental company I've ever dealt with. I waited for the shuttle at the airport for a total of 55 minutes. When I reached out to the company through their chat on the website, they told me that the bus would be there in 8 - 10 minutes. When a man who works at the airport asked me what company are you waiting for, Easirent, he told me this was normal for this company. Then, when I finally got to their office, there was only 1 agent helping all the people in line. I was last in line and waited another 25 minutes before I was helped. Do yourself a favor and pay more to deal with a reputable company. This is not one of those companies. read more

I am convinced anyone who left a five star rating was payed to do so. This was the worst experience I have ever had with any company. The person driving the shuttle was texting on his phone and joking about how a local hates him because he sometimes goes "kinda fast" through the neighborhood. Once we got there it took us A HOUR to get a car. The first car they gave us had clear evidence the car had been in and accident and there wasn't any effort to try and clean the car before we use it. AND the tires were almost bald. We get a different car, also dirty but we don't have all day. 15 minutes into driving the car we get a warning about the oil filter. The cars are not taken care of, nobody is in any rush at this place, and someone is going to get hurt due to their neglect. Find somewhere else read more

Easirent - Car Rental Near Me - Dallas, Texas

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What a disaster this company is the most sketchy car rental company ever after two hours. It took for me to rent the car from the airport to getting out of there. I went to extend the car. They don't tell you the price you expect it's gonna be the same price per day and they double it and then you try and call customer service with your concerns , knowing that their responses indicate that this happens all the time. No service no answer on their office phones I can't Wait to dispute the extra charge. DO NOT RENT FROM THEM read more

If I could give zero stars I would! Do not rent for this company I was charged over $84 for a six hour insurance!! this place is a scam!

Nicolas was a great shuttle driver and helped me with my luggage- he was very engaging! Samuel is the king of calm and very patient with the customers- both should be acknowledged for their helpful nature and overall being a pleasure to work with! read more

Worst car rental experience. Purchased through Priceline, who also deserve 1 star, and I paid for unlimited mileage. Was told they have a "local policy" and anything over 120 miles more or less would require me to pay $25/day extra. All sorts of extra fees. Horrible location. Staff was nice, not their fault. Crappy business. Avoid with a passion. read more

Easirent is the absolute worst company to rent a car from. They have horrible customer service and they are NOT on the side of the customer if you have an issue. They simply DO NOT care. Not one person I spoke to was respectful and they quickly pushed the issue onto Hopper. When I asked for proof of a contract or agreement, they told me they could not help me. The reason was because they had NO contract or agreement with me. They partner with Hopper and both companies lie and fraudulently charged my credit card without authorization. read more

Our first time visiting Texas and they give us a car that repeatedly says check engine and all sorts of maintenance issues. Huge dent on the side too. Proceeded to tell my mom no other car is available when we clearly see 5 in the parking lot. Gas wasn't even full. Car smelled bad and windshield was super dirty. I guess you get what you pay for. Next time I'll stick to a different company. read more

Everything, horrible service and gave us a car that has so many dents. The front end is smashed in and the worker said that another worker did that. The top of car has dents like if someone was jumping on it. The airbag light was on the whole time. The ac really did work consistently. read more

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this place is awful. had a car rented (hertz, national, thrift else was out) showed up waited over an hour and gave up. Long contract signature cycles as they tried to charge everyone double for the insurance. Called my colleague and decided to drive his car instead. we had a 4 hour drive in front of us. Watched them give dirty cars to the guy in front of us. Gave up and left. Tried to get them to refund/cancel it the would not. Called carrentals.com and tried to get them to refund it - another 30 minutes and got nowhere. this place should be charged with fraud. Now disputing this off my VISA. read more

WORST CAR Rental Ever! DO NOT RENT!! They have the best prices but is just a strategy to lock you in. Once you arrive the extra fees start pilling up. We prepaid $153 for pickup Wednesday night and return Sunday midday. We arrived past our pickup time (7pm) due to flight delays and took the last service shuttle (10 pm) to their location. First we were greeted by a $50 charge because we were late, then they asked us where we headed (Lawton, OK) which they consider out of state which added another $50 per day. Our $153 car rental is at $493. With taxes and fees we end it up paying $600 for 4 days for a Fiat 500. Because of work I travel a lot! I have never experienced anything like this with the big companies at the airport. STAY AWAY!!! From this Car Rental Company. read more

A $113 rental for 3 days of barely any driving turned into a $268 rental because of their insane fees and requirements. Problem #1: They claim there is somebody at the airport every 15-20 minutes. I waited 45 minutes and was at the pickup spot at the time I told them I would be. They didn't answer the 2 phone numbers I was given when I called to see if a shuttle was coming. I couldn't cancel the booking online while I was waiting and just jump on one of the 50 shuttles to another rental car company. Problem #2: My credit card offers free car rental insurance as long as you use their card so that's what I did. I even got the Expedia collision damage insurance for $48 JIC. The shuttle took me to a sketchy area, away from all other rental car areas and when I went to pick up my car they told me the Expedia insurance AND my credit card insurance wasn't good enough and I was required to buy their insurance. I said okay then, cancel the booking, they said they couldn't do that either, I would be charged the full amount, but I could dispute the $48 expedia insurance with my credit card. (Like somebody else mentioned, trying to prove to the rental car place at 10pm that your credit card covers the insurance was impossible, everything I pulled up wasn't good enough for them.) Problem #3: I'm not from an area that has tolls so I asked the rental person if I needed a toll card of some sort and she said no, they'll just charge me the tolls after. I got charged the tolls PLUS a $25 fee because I didn't have their toll card. read more

Had to take a bus and then a shuttle to took get to the actual car rental location and waisted a lot of time. No one at this location is any rush. We waited another half an hour to speak to someone. Another family was there and he had been there for over 2 hours. In the end he had to return to the airport because they could not provide a car seat. This company charges for everything. The service people say one thing and then the rental agreement says another. Very deceiving. Do yourself a favor and go with a different rental company. read more

No, the worst experience and most insane charges. Not what booked through Expedia. Not to mention the car was disgusting and gas half full

We rented a car and drove throughout Texas and while only having the car less than 24 hrs the tire light came on. So I go get it filled thinking that's it. Nope, on my way back from Waco the light came on again and had to find a random tire place since nothing was around and the guy told me this tire needs to be replaced asap. Seems they replaced 3 out of the 4 tires but wanted to risk my family to take the gamble on that one tire. I have called and emailed them but no response. I will never book with them again read more

Rented car on Expedia as part of a hotel bundle. Seemed like a great price. On Expedia's page it specifically stated unlimited mileage, go to the rental agreement from Expedia and the information provided by Easirent shows unlimited. If you are renting locally you are capped at 150 miles a day. If you go over it is .50 PER MILE !!! When I contacted Easirent they tell me it is not their problem, contact Expedia. Bait and switch, false advertising! Renter beware!!!! read more

Waited 45 minutes at the airport waiting on the shuttle. I had received a link to view a live tracker of the shuttles to be able to see when the next shuttle would arrive but that didn't work. When I called to see where the shuttle was they told me it was a white van and was 8-10 minutes away; Four minutes later a guy rolled up in a white SUV hollered out the window pointing at me "Easirent?". Red flags flew up but i had already waited an hour almost so i walked over and began getting in. Second thing the gentleman Said to me was "Don't worry I'm with Easirent im not taking you anywhere weird". I'm now Fully ready to just be kidnapped. The driver was talking on the phone about some gal they were pissing off while simultaneously texting and driving. He was all gas or all brake no comfortable ride here. While racing through residential streets he almost hit some construction workers coming over a blind hill. After 10 minutes we finally make it to the rental office where I waited another 10 minutes to be told I had to sign in so they knew the order of who was next. There was one other person in the office waiting. The smell of weed was prominent! After another 25 minutes I was finally helped. I should have left long before this moment but my company had paid for the rental. Or so I thought. They wanted to charge me $250 + Insurance + a toll Pass equaling almost 500 dollars. I finally left in an Uber back to the airport and got in line at Enterprise where they had me in a car in 20 minutes for Half the cost. DO NOT GO TO Easirent!!!!!!!!!!! This rental company should not be advertised as on onsite rental company of DFW. Nothing was easy and the company should change the name to "Waiting Simulator 2026!". read more

This was one of the worst experiences renting a car. The car they provided had two back tires that were not only different, but the tread was worn differently. One of the back tires was completely smooth no tread left. It ruined my entire trip. They charged me for gas even though I told them that I didn't make any extra trips because no one should be driving on that tire. They couldn't have cared less. I will never rent from Easirent again. They're offsite location is horrible. The transport van took forever to pick me up from the airport. The whole experience was incredibly disappointing. read more

One star goes to Kmari, otherwise 1 star, just to be able to post a review. Appreciation for Kmari I would like to extend my sincere appreciation to your employee, Kmari, who went above and beyond to help me when I was frustrated by the additional charges the company attempted to add on top of the advertised price -- almost double the original cost. While this experience has left me deciding not to use your company in the future, I want to make it clear that my gratitude to Kmari is genuine. Their professionalism and willingness to assist truly made a difference in an otherwise disappointing situation. Thank you again to Kmari. read more

There is a reason Easirent has lower rates than others because it offers horribly lower quality and service. Avoid it, if you can. It is NOT worth it. read more

Rented a Chevy Malibu from the Forth Worth location for the Thanksgiving weekend. Upon entering the rental office I noticed one the employees with jumper cables in his hands. There were a lot of people in line trying to rent cars that day so it was a long wait. After driving the car for one day the engine service light came on. By the 3rd day of the 4 day rental the car would not stop. Call the customer service number they told me it was due to the change in weather. I ended up calling GM Road side assistance to jump the dead battery. We were able to get the car started. The tow truck driver saw that the engine light was on. He stated it could be both the battery and alternator. I waited 30 minutes after I got the jump and again the car would not start. My only option per customer service is to either get another jump or have the car towed to a mechanic shop with my own money. I was able to get a jump from person staying in the hotel. I immediately took the car back to the Forth Worth location. It appears that this vehicle is in need of some major repairs. Not sure why it was rented out instead of in a mechanic shop. Almost like customer service was telling to tow the car and get the repairs done. That was my only option per the customer service rep. Stayyy Away from this company.... Go with a known company like enterprise or budget. I'm not sure why they are still in Business. Look at all the bad reviews and reports to the BBB. read more

Easirent - Bad battery and Alternator - Car Rental Near Me - Dallas, Texas

Darwin Jones was great when I needed to keep the car a few more hours. I have consistently received great service and light banter whenever I go in. They are my first option always. read more

***Do NOT advertise yourselves as pick up in airport when you have to shuttle twice to the place*** -no customer service at all, when I called to ask when was the shuttle coming I had to call like 5 times in order for someone to take my call, and when they finally picked up the phone, the lady was rude saying that everything was explained on the website (it was not...) -shuttle took over 40 minutes to arrive, the driver was driving 20mph over the speed limit, with the lights off (at 9pm), wouldn't even help with luggage or anything -the guy at the counter (TJ or whatever his name was), refused to accept my insurance -previously purchased online- and charged me $64 extra for it -the same guy at the counter, was extremely pushy about me writing a review on google, so bc I was tired gave him my phone so he could just find me the page, I thought he would give me back my phone right away, but no, he started writing his own review about how "helpful" he was to me... and even though I told him I should be the one writing my own review, he wouldn't give me back my phone, I had to snatch it out of his hands to get it back, -when we were going over scratches on the car the pick up night, he pretty much ignored a few dents and scratches, I ended up taking a video of all of the damages, and dash board with my own phone -when it was time for me to drop it off, they wouldn't send me or print any sort of receipt and told me I was going to get an email a couple of days later(it's been 3 days, and still haven't received anything...) -the shuttle driver took forever to arrive, and when he did arrive, took forever to pick us all up and drive us back to the airport shuttle **stay away from these people, it's not worth the trouble, I'd very much pay more on a rental car with another company than having to deal with these people again...** read more

Don't rent here; false advisement in unlimited mileage. Agent Charles, who claimed to be the attending manager/supervisor, stated the online reservation was not accurate. It was only 150 a day miles, and unlimited miles had to be purchased even tho online I clicked on unlimited mileage read more

Easirent - I selected unlimited mileage and wasn't not given this at the rental - Car Rental Near Me - Dallas, Texas

Horrible not even a 1 star ! Rented a car thru booking.com about month plus ago , pick up at Dallas love field airport , first off the shuttle took 40+minutes to come I called serval times and they told me it will be 5 mins till it shows up , it did not come till about hour later , then we arrive and was told they have no vehicles available and we would have to wait all day till a car is returned , the manager Yemane Hagos was no help also a worker was snoring away sleeping at the desk ! Shitty service all around ! DO NOT I REPEAT DO NOT RENT FROM THIS COMPANY ! When we left when my friend picked us up no workers apologized or anything horrible horrible service !! read more

Easirent - This worker was snoring away sleeping!! Smdh - Car Rental Near Me - Dallas, Texas

Horrible experience. I rented a car for a great rate until I got to the office. If your driving out of state there is an extra $25/day fee and if you return to the other Easirent in Dallas there is a drop off fee of $100. None of this was on their website when I rented. Very deceptive practices. If your a Texan they charge a higher deposit. Avoid. read more

Been renting for business for 30 years and this was the absolute worst. 1.5 hours wait in the lobby. Incompetent. Inefficient and they could care less. Gave them one star because I couldn't give them zero. They deserve negative numbers. read more

They told me they were out of cars even though I made a reservation weeks prior. The employees are completely unhelpful. I should have been notified in advance instead of wasting my time going there. AVOID THIS PLACE read more

My friend and I got to Dallas and only had to wait a little while for the shuttle to come get us. Once at Easirent, we were greeted by a smiling face! I wish I could remember the lady's name. She had long braids and everyone was really helpful! They recommended bbq places to eat and we joked around with everyone. Nobody pushed the car rental insurance on us. They did recommend we get the toll pass, which we did, and that saved us a lot. Thank you for being a friendly face in a new city!!! read more

In order to post a review, you are forced to give them a 1 star rating. Definitely, would never give this establishment at star, HUGE . I booked this car rental place through Expedia, 1 month in advance for Dallas Love Airport for this past weekend and paid in full for my reservation. I arrived at the airport around 6:30pm, and the airport worker was notified from the previous shuttle driver that Easirent didn't have any cars available at their location. I called them up to make sure they had a car for me since I had a reservation and it was already paid for. I was put on hold for a few mins so he could double check my reservation. He comes back on the phone and told me, "Yes, we do have a car for you," and to me that clearly states that in my mind they still have a car for me. I took the next shuttle to their off site location and the shuttle driver reiterated that Easirent didn't have any cars available on their lot. I mentioned to him that I just got off the phone with the guy in the office and he told me that they have a car for me. We got dropped off to the rental car location and the shuttle took off after unloading our 4 medium size luggages. Let me just tell you this location, isn't a well lite area, it's in a very disgusting part of town, no other individuals around. I go inside the building to find 1 guy pretending to work and I told him that I was here to pick up my car. He told me that they didn't have any cars available and once a car comes back in the other person that was waiting already before I got there will get the next car. I was already pissed off, due to the guy on the phone lying about having a car for me and then the guy behind the desk not having a care in the world or give two shits about the situation at hand. He preceded to tell me that I could come back the next day, Saturday morning to see if they have cars available and if they did they would give me an upgrade. After he mentioned that and wasn't even taking notes on the computer under my reservation, I already knew this was just a freaking joke. Now, I have to get a Lyft from this despicable place to my Hotel, which I shouldn't have to pay for due to their incompetence, piss poor management and poor distasteful customer service towards their customers. The audacity they have to take customers money and for reservations they can't stand a hold to and keep their word. Lying to customers and misleading to them for not holding up to their agreement for having cars available. Making customers stranded in an unpleasant neighborhood until they can find other means to get out of there and back to the Hotels. Having the audacity to say, you should come back the next day to see if they have cars available. Why would I ever inconvenience myself for making my way back to their location. I hope these scammers will loose more business from all the recent bad reviews. PS, make sure if you paid for reservations report it as fraud if they did this to you so you can get your money back. Very disappointed in my experience with this business. read more

READ THIS REVIEW - 2/13/25 rental attempt - Avoid this rental location and this company at all cost. Here is exactly what happened, we booked this rental car about a month out. We arrive at the rental location which is a second bus away from the other rental car locations. our rental time was noon, we arrive at 12:15 and they said they will add our name to a list fast forward two hours and there is still no car 20+ people waiting and no one is getting a car. Then they say and have the audacity that if we do get a car that they need it back by 7 AM which is almost 4 hours before our flight back. Which is insane because we booked our drop off at 11. We pay again and uber to enterprise and rent another car and pay again. We get a car right away and are on our way. I call the 3rd party site we booked through which was hopper and they said that they need to contact the branch for cancellation approval. They call the branch and say the reason they didn't release the car was because we denied the insurance which is a bold face lie. I appealed this and told them that they are a crooked and horribly managed scam company and that I demand a refund for a car that we did not get and that wasn't available. Avoid this company at all cost and save your self a massive headache by going elsewhere. read more

This place is a scam!!! it took more than an hour to be picked up to go to their offsite location even after calling several times. Once we got their and answering all of their questions about my confirmed reservation they try to nickel and dime you for protection from a flat tire, toll roads and other made up things we find out they have NO CARS AVAILABLE!!! there was about 6 other people there to pick up cars as well. They said they did not know when any cars would come back because they were rented to someone else already. I talked to one customer there came back in after they tried to give him a car with 2 temporary spare tires on it. We all waited about another 30 minutes for the shuttle to take us back to the airport so we could catch another shuttle to a real car rental place. It was a waste of over 2 hours of time. I could mention alot more but I will finish off by saying DO NOT DO BUSINESS WITH THIS COMPANY!!! read more

NO. Don't RENT!!!!! 10/31/25 ongoing today is 2/18/25 Double Charged & they refused to refund and gave fraud paperwork to my bank. I called Easirent to verify how much I'd be charged $170.05 before I went up there. They said we send you a coupon to pay online & you save 5% pay now online and if you don't get the car, we'll refund it. I paid from home online with their coupon code to save 5% after calling them to verify the exact charges. They emailed me a receipt, paid in full, balance due at pick up $0.00. Showed them the email receipt that said bring your ID, insurance, credit card used online to rent to verify. I was passed on to a different associate. Showed them my insurance and they said NO it isn't good enough that I had to buy their insurance for $175 at more than the rental, I said no, then just refund my money. They showed me a cheaper place online to get insurance and printed it out into my file for $120 with their employee help and the manager had me sign on their pin pad I decline their insurance.NEVER got an email that I would be charged more not another email receipt that I would be charged more than the original $170.05 that I'd paid. I wrote a great review, perfect new car I barely put miles on and returned with full gas, more than what I started. Verified no extra charges while they checked out the car. Then when I balanced my checking, there was a second charge for $174.?? I was told that was the deposit just wait. Then I was told it was for insurance, I told them no the manager did the decline paperwork, I tried corporate office. No one would help. Got bank to put back the $174 then Easirent sent them a PDF said I'd signed agreeing to $350, I'd NEVER agreed to, heard of or saw that amount until last week from my bank. This is fraud, I verified with so many, had the receipt. I knew the $9.99 a day wasn't true, would have extra "fees". I'm just heartbroken. I made a great google review, referred a lot of friends and family, bragged/referred on a military support chat. Don't rent from them, if they make a mistake they won't fix it or they are just liars, thieves. read more

Easirent - Balance Due: ZERO but they charged almost $175 more, never sent a receipt and refuse to give it back! - Car Rental Near Me - Dallas, Texas

Horrible horrible customer service! Save yourself the trouble and do not rent here! As soon as we arrived to the counter the man checking us in just told us straight up that there were no cars available for us, even though we had already rented online days before. He was extremely rude about it and basically told us "oh well, don't know what to tell you". Now we're left with no car. Do not rent here!!! read more