We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was…read morefriendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience.

i accidentally left my apple watch in the rental car they gave me. when I noticed that it was…read moremissing I immediately contacted them and submitted a lost item claim on their claim website. My phone was showing me that my Apple Watch was located by GPS at enterprise still when they emailed me back and said that they were not able to locate my watch. I tried to submit another lost item claim, but apparently there is a 60 day limit on how you could report an item lost, which is absurd. That watch was expensive and I need it back. also it is IMPOSSIBLE to get an american on the phone that is acutally present at the location, they route the call overseas every time. good luck you will need it.

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

You have to take a shuttle from the airport to the rental location. The location is hot and muggy…read moreand there is a leak in the ceiling which really makes it look trashy. We did not have the best experience. The service was not exactly up to the normal. When a customer asks a question there should be an answer. Twice the woman was short with us and then walked away and said she wasn't going to assist. She did return and help us and even though we mentioned the upgrade we had to ask for a second time. Once we got the car it smelled horrible of urine. Return went very well. That team was super nice.

This location for Love field is off site, but fairly close to the airport. The shuttle ride wasn't…read moretoo long but it does require extra time when getting to and returning from the airport. The staff as this location was super friendly, especially on the return making sure everything was good with the vehicle. Love the "no counter" aspect as I hate waiting in lines.

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

I must say it was really efficient service especially if you've already reserved your vehicle via a…read morethird party vendor. My assistant tonight was very pleasant, thorough and able to multitask without being overly assertive as some people in a customer service oriented position can be sometimes. Every employee I came into contact with had smiles on their faces and I especially enjoyed my conversation with my very last point of contact. The young lady at the end that checks over your vehicle for damages, mileage, gas amount, and final check out was a "total joy"! This trip was a mixture of business with a dab of pleasure at the end. On my vehicle return to Hertz, I of course had to have someone pick me up at the facility parking way across the way to unload would've been a chore. Hertz employees assisted me with smiles and no problems! They were interested in my trip, enjoyment and welfare as well. Thanks Hertz! I'll use them again!

Would be nice to talk with someone over the phone about some of the issues I'm having except their…read morephones are dead. Have called multiple times and the automated voice system can't even forward the call. Hertz might be one of the worst companies out there currently, do yourself a favor and never use this. I'd overpay for another company or uber everywhere before I use this dogshit company again.

BAD BAD BAD do not rent from this place it is a big scam I give it a zero if I could they do not…read morewant to give you a deposit back

Wow, won't make this mistake again. Cars are good, but better add an extra 45-60 minutes to your…read moreschedule. No shuttle, have to use the Parking shuttle and watch as every other person is dropped off at their cars first. Good luck!

I had a very good experience here!!…read more Took the shuttle here from the airport. There were only a few cars in the lot, which had me worried a little. I needed a gas saver, since I was gonna be doing a lot of driving here. The lady was nice enough, gave me a choice between a Nissan Altima and a Chevy Malibu, I went with the Nissan this time, both good cars though. The whole process was very good!!!

PLEASE READ DO NOT RENT FROM THEM!!!!! Dollar, Thrifty, and Hertz are all the same company with…read morezero care about making anythign right with their customers! I booked my car through Priceline. I picked up my 2026 Toyota Rav4 with less than 10K on it. I signed my rental agreement in the amount of $100.10. I got into the car an noticed a horrible odor. I drove the car to the checkout lady and explained the situation. She agreed that the car stuck. I told her that I'm only driving 10 miles and I think I can handle it. I went to my job site, throughout the day I would get something from the car. The smell got worse and worse. After I was done working I decided to drive out of my way to return the car. Keep in mind I am in Dallas, it's 100 degrees, and the heat index is 110 so I am sweat with the windows down. I pull into Dollar, and ask who can I speak with to get another car, I can deal with a lot but the smell is just too bad. The guy politely said I can help you. What's wrong? I told him the smell. he opened the door and said it smells like there is a dead body in that car. I told I know I just can't take it. He said no problem come with me. He asked what I would like to do I said listen I have another client to meet and I not driving far, I don't care what care I get even if there is one that still needs cleaned I'll take I am returning it at noon tomorrow. He said he would make it right a comp the gas I told him I only drove it a few miles. He said okay. On the way out to my new car he presented me with a $50.00 voucher for my next rental. I ended up getting a KIA something that didn't even have a power seat. ( I was happy but want to point out the 2026 Toyota was a much nicer car). I went on my way back to my hotel room. I opened my suit case and there was the smell. All my clothes smelt like rotting meat. I have a CPAP. I could not even wear in because of the smell. My bookbag was the worst. The next day I took my car back, went inside and explained the situation to the guy at the counter. I told him about my stuff and that I was going to have to order all new supplies for my CPAP. He looked at me and told me that he is not going to do anything about it because I drove off the lot with the car and that it was my fault I left with the car. I told him I explained everything on my way out to the lady at the gate. He told me it did not matter that it was my fault. I asked so you are going to do nothing about this. He looked me in the eye SMILED and said no sir! I told him that I would make sure I complained about this situation. I would like to mention that he was the older white gentleman working the counter with ZERO customer empathy and customer service working at 12:30PM on 07/09/26. This is what prompted me to complain. It was as though he was putting on a show in front of his co-workers. I am not sure if he was the manager or not. I can tell you this I own my own company and have managed many business. This is not a person I would ever have on my team. So I checked into my flight. I saw an email pop up from Dollar. I open it and I was charged an additional $241.72 for an upgrade! The upgrade was $100 daily and $75 hourly. My total rental was 24 hours, I had the second car from 7:00pm until 12:30 pm the following day. How could this happen??? I called customer service when I got home. I had to escalade my problem to a supervisor. I got Jody who told me that I would need to call Priceline to get reimburse, it is not Dollar's fault, I need to get reimbursed through Priceline, because Priceline has not paid Dollar yet. I want reimbursed for my rental and my CPAP equipment I need to replace. This has been the worst car rental experience I have ever had. There are multiple times someone could have tried to make this right yet it got to this point. CASE #34344938. Thanks Brian