I've bought enough motorcycles to know the dealership matters just as much as the bike. Whether it's a car, bicycle, or motorcycle, I make my buying decisions based on the people and the service behind the purchase. Honestly, I won't even buy milk from a grocery store if I don't feel like they've earned my business with good customer service. For me, you're not just buying a bike. You're choosing the dealership you'll trust for service, support, and maybe the next bike down the road. David Padilla and Eric Chavez made sure my "maybe" turned into a "yes." They made the entire buying experience feel like a win, and that matters. We've all had that feeling where you spend money and walk away with a knot in your stomach. This was not that. The terms were more than fair, Larry in finance was amazing, and David even walked me around and introduced me to people in the other departments at East Bay Harley-Davidson. That was a first for me, and it really stood out. Great experience all the way around. I'm happy with the bike, but even happier knowing I bought it from the right place. read more

We got screwed over by another HD dealer and were adamant about never returning. We ended up going to East Bay HD to order a couple decals. We ended up leaving with a new bike! The staff were nothing short of amazing!! They restored our faith in HD customer service. They took a problem that wasn't theirs to correct and made it right! Everyone from the parts lady to the salesman to the financial guy to the manager! All great people and outstanding customer service. Though we may never step foot in the location that did us wrong (and yes we acknowledge it was a lesson learned on our end), we will always return to East Bay HD. Absolutely wonderful experience! Thank you! read more

Coming out of metrics (still own three collectibles) my Fat Boy has been a revelation. 62 years riding? So here's the thing, when I tell you these folks are pretty cool it comes from a rider that's been around a while. The Dealership is, as you would expect, enormous and well financed and stocked. Don';t expect Malcolm Smith to come out to say "hello", not that kind of a motorcycle shop. But, man, we're blessed to have these folks among us making our ride possible. Just bring money, the business reflects the realities you know. Nice knowledgeable folks, pleasant place to visit, they do know their stuff and it has become increasingly more complex. But it sure beats Tesla's, don't it? read more

New rider + fiirst bike = dealer opportunity. The final price did not become the final price until the finance agent comes in and adds a program to my finance. But the worst part is that my deal comes with crash bars. I receive my bike with no crash bars installed. I called them, and they say their mechanic is unavailable and cannot discuss any further. Lost the joy of riding. More burden than satisfy. 2025 def my worst year read more

Luca Thank you for setting me up with my new Lowrider ST. I enjoyed the sales experience.It was fun. There was no pressure. Jack in the finance, department was really easy to deal with. If you need a bike, see Luca. read more

East Bay Harley-Davidson - My new Lowrider s t - Motorcycle Dealers Near Me - Livermore, California

I've postponed making this review but after seeing everyone else's similar experiences with the shop decided to go through with it , brought my bike in because it had low cranking compression after paying for diag they call tell me I had a dead battery (never had a single battery issue with the bike) bought a new battery anyhow so I could make it home after they killed my previous one trying to crank the living hell out of it ... brought the bike to my local dealership got a proper diag and let me tell you ... I'm not sure how you mistake a blown up motor for a dead battery but that was my experience , if I could rate lower then a one star I would read more

East Bay HD customer service is top notch. Helped answer all my questions and got me into my first bike. read more

East Bay Harley-Davidson - HD - Motorcycle Dealers Near Me - Livermore, California

What's fantastic deal! All of it. Price, art of the deal, financing, parts etc... Don't go anywhere else! Luca, Eric & Jack are awesome! No one else will get my business! Much thanks! read more

First of all, I want to say that overall my experience was good. However, Natasha is an uptight c*nt who blatantly disrespects her employees and her customers. Heard her speaking to a customer like they were incapable of understanding english (30 year old white guy, visibly annoyed). Their only saving grace was the redhead and the big guy in service and they're both gone... Looks like Oakland HD from now on... (Also the work performed on my bike was great but overheard the technician telling her how long it would take then saw almost double on the work order. props to Chi-Chi the mechanic but come on man.) read more

If I could give 10 stars I would! This was my 3rd new Harley purchase but my first from East Bay Harley. So I'm not new to buying from a dealer. If your thinking about buying a bike, I highly recommended them for several reasons I will list for you. SALES: I purchased my 24 CVO from Luca(not sure of spelling) and he was great! I had done some shopping around on the internet and called him with the price I wanted and he called me back, 5 minutes later agreeing to my price. I came in that day and they sold me at the agreed price with no hassle (the price was better then any other dealer) FINANCE: I can't remember the finance managers name but he was great to work with. Very knowledgeable about everything Harley offers. SERVICE: Natasha is the service manager and you won't find better customer service anywhere else if you have an issue. I was having a battery issue and within a minute of explaining the problem, she had a tech come to my house and pick up the bike same day (I live 30 miles away) to bring it to the dealer to fix it. I have also purchased many items at the parts dept. and there always great. You can easily see this dealership is well managed in all departments with friendly people who all ride. read more

Brought my bike in awhile ago, never heard back from their manger lady Natasha. She was extremely rude and hard to work with. If it wasn't for how helpful the service guy Oscar was, I would have lost my shit. I can tell the guys working in the back know what they're doing, but their upfront people are shitty minus a bald white dude who was hella helpful. Store is also outdated not that I would now but whos gonna buy one of those garbage designed shirts any ways. Taking my service else where even if it's a longer trek. read more

Excellent quality service! The best part is East Bay Harley Davidson provided the bike pickup and drop off! Natasha & Bret provided excellent information on the service and delivered it on time! read more

Eric and Hondo worked to earn my business. I'm definitely a hard person to negotiate with but they went above and beyond to keep me happy. Highly suggest you ask for Homdo if you are in the market for a bike. Also Joel got me setup with all the aftermarket stuff I needed for my bike and Sarah got me dialed with helmets and headsets. Way to turn this place into a customer service focused store Eric. Thank you. read more

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Every single time we go here, the girl who works at the clothing dept looks like she hates her job. No thank you when the transaction is complete, no greeting, no smile. I won't say her name but management should let their employees know that being courteous and welcoming goes a long way. read more

I want to give Logan Theide a five star review. I bought a used motorcycle that was purchased at his establishment and needed some history on it. He produced the info and emailed it to me with in the hour. Thank East Bay HD and thanks again Logan Braulio read more

First time doing business with East Bay Harley Davidson and I went in yesterday to buy a new key fob and get it programmed. I was greeted by Natasha in the service department who was very professional, knowledgeable and quick to serve me. She mentioned that I had three recalls that needed to be done on my bike and they could take care of that while I wait which was awesome! While they were working on my bike I went to the parts department and spoke with Rogg. I've been looking at adding a tour pack to my 09 FLHT for quite some time now, and he quickly pulled up the part numbers and gave me a quote. I decided to order the necessary parts and on the way out I ran into Chad in the service department and we had a very nice conversation. My experience with East Bay Harley Davidson was enjoyable with a very friendly and professional staff. Five stars all the way gang! read more

East Bay Harley-Davidson - Motorcycle Dealers Near Me - Livermore, California

First time dealing with this Harley dealer, but I'll say this, when the Gear & Clothing department ups the price by a measly $40 bucks just to make a little profit is sad. I've purchased 7 of the same jackets from 4 different Harley Dealers, and all had the same price, e except for East Bay Harley. And the reason for the review is for you to know that if they'll try to make and extra $30-$40 bucks on a jacket. They will definitely try in other departments. Trust me... lack of integrity here. Good luck. read more

I ride a hour to get here, because the service is so great. I have bought three Harleys and brought two friends in to buy theirs. I have also had mechanical work done as well. I have always gotten great service. I was a little Leary since it sold and became East Bay Harley Davidson. I was immediately greeted when I came through the door. In service I met Chad, his customer relationship and can do attitude skills are through the roof. he quickly took away any doubts I had about the change and degree of service I would receive. great job Chad and Thank you. read more

East Bay Harley-Davidson - 2001 Night train - Motorcycle Dealers Near Me - Livermore, California

East bay Harley Davidson Livermore. Don't buy from these scammers. I bought a used 2020 bike. In 2022. I bought a extended warranty 36 months. $3000. Come to find out. This warranty is the factory warranty. And expired. At 36 months from original owners first purchase date in 2020 so they will not honor anything after three years these guys are scammers. Beware they offered me an additional warranty at $1000 a year. More. There are also part of Eagle nest Harley Davidson in Lathrop. Don't support them and beware. read more

Visited this location for the first time. My husband and I were very satisfied with Sarah's customer service. She came up to us and let us know if we needed help to let her know. Like who does that when your shopping we are lucky if we get a 'hello'. Sarah is a very unique and friendly young lady. Thank so much for making us feel welcome. read more

Little update right after getting the bike back and getting a dyno tuned found multiple oil leaks took it back to them. They replaced a couple gaskets and said that was that. They delivered the bike back to me as I'm looking at it. I have some loose fittings missing clamps wires not secured. My front fairing bracket was not bolted back up correctly just multiple issues. No pride in their work. They had the bike for over six months I don't understand how, you could be so negligent these motorcycles have two wheels. If anything goes wrong, it could be somebody's life. And can't forget I got the bike with very low oil back. After full rebuild. Here is the best part paid almost $300 for break flush that was not done. I tested it today 4% water that's extremely bad. See photos. read more

East Bay Harley-Davidson - This is what it looks like after they did a brake fluid flush with 4% water in there. - Motorcycle Dealers Near Me - Livermore, California

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The parts department is decent, but the service department is a joke. I don't have time to type all the negative b.s about this dealer, but if you have half a brain cell , you will know within a 5 minute discussion with these clowns that they are complete idiots. I wouldn't trust them to work on my toilet plunger. Beware read more

Came here a couple times now. ChaCha is a solid mechanic knowledgeable, professional work, and just a great person all around I go 45 mins out my way just to come.... read more

East Bay Harley-Davidson - Motorcycle Dealers Near Me - Livermore, California

I came in to get info for a 25k service. What an amazing experience from the time I walked in to the process and picked up my bike. Chad Watts explained everything in detail did not hide anything, fees, extras or add-ons was straight forward shooter. Thanks Chad for the great work and customer service. Will definitely come back and have my bike worked on by Eastbay Harley-Davidson and Chad! read more

East Bay Harley-Davidson - Motorcycle Dealers Near Me - Livermore, California

Thank you Chad for the excellent customer Service. I usually take my Bike to a different dealership for service, but happened to call Eastbay Harley, when my regular dealership, in The Contra Costa Area, was too busy to get me in. Not only could Eastbay Harley get me in for a new tire and brakes, their price was $100.00 cheaper than the Harley dealership I usually use. Chad went above and beyond, to make sure I was taken care of. I have found a new home for all of my 2015 Roadglide's needs. Thanks again Chad!!!!! read more

I had a great experience at East Bay Harley. I was greeted with a huge smile before My daughter and I even made it to the door by sales person Bobby Lee. From the gate he had great energy and was very welcoming. We spent a little time Looking at bikes and I could tell right away he really knows his inventory well and knows bikes in general. He was patient and helpful. He didn't pressure me into buying any bike and he didn't seem to be in a rush to get a sale and jump to the next one. After We found a bike for me to buy the paperwork princess was delayed due to system malfunction. My daughter got hungry and Bobby Lee left to grab her dinner on his own dons. Bobby Lee is an asset. I also worked with Hugo in financing. He really went above and beyond for me. A really classy guy from start to finish. Due to a computer malfunction The paperwork process took a really long time, but Hugo stayed patient and professional and kept me up to date with all the progress. He's a really positive guy and he did great interacting with my daughter. My experience with east bay Harley staff and facility was great. A lot of nice people and a beautiful place inside and out. The ac wasn't on so I did get pretty warm inside but it wasn't terrible. read more

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This place sure has changed since I worked there !!!!Its been a long time since I've been back. I had a problem with my bike had it towed there . After almost a week they called me after i had left a message to find out what was going on with my bike . And asked if this was my FOREVER BIKE . How about we let you talk to our sales team. They never figured out what was wrong with my bike. and decided they were going to install a new battery with out telling me until they handed me the bill. They didn't do the stuff I asked them to do. Very disappointed in their service. Had to get it towed out of there but that's definitely going to save me money and time. DON'T WASTE YOUR TIME read more

Logan is a knowledgeable young man who has helped as good as any one could have on several occasions. He is an asset not to be overlooked . read more

Idk what I was thinking when I woke up one day and wanted a brand new Harley. Never had one before I went into this shop and right away each and every one was attentive and or pleasantly willing to point me in the right direction. Noelle Moran was absolutely amazing , she was able to answer every question and address any concern I may have had regarding purchasing and even assisted with an early Saturday morning tow/delivery to fit within my schedule. Even the delivery guy was top tier, professional, polite. If you're ever considering going into this location; don't. JUST DO IT. You'll be pleased that you did ; you'd be doIng yourself a favor as these guys (and gals) are AMAZING! They welcome you to the HD family with open arms so treat yourself don't cheat yourself. read more

East Bay Harley-Davidson - Delivery day - Motorcycle Dealers Near Me - Livermore, California

On my way to work, picked up a screw on my rear tire. Had my bike towed to East Bay. My tire uses an inner tube. When I got my quote, they included the tire and inner liner. I asked why the tire? I just need an inner tube. They wouldn't accomplish the repair unless I included the tire. I asked why liner, how do you know that is needed before taking the tire off? The quote was for $490 (tire = $246, tube = $43, plus liner and labor, etc.) and they don't offer a military or first responders discount! I shopped around and found exact tire for under $200 and tube for $27. I purchased from Cycle Gear and had East Bay accomplish the repair. The pro...they allow customers to provide parts/fluids, etc. Overall, service was good. Just not honoring military, etc., disappointing! read more

East Bay Harley-Davidson - Screw in my tire. - Motorcycle Dealers Near Me - Livermore, California

I called to schedule a service appointment and received great customer service from Chad. He got me on the service calendar and answered all the questions I had about modifications I wanted to do to my bike along with calling me back a few minutes later to provide a quote. They have a great team at East Bay HD. read more

Great customer service and technical performance when I brought my 2020 Road Glide in for its 20000 mile service.

Called in before hand and ordered parts. Came in the next day and even with no customers in the store it took 20 mins to process the part purchase and another 25 minutes to have them acutely pull the parts. I was literally the only person in the place and still the service was extremely slow. read more

Tom F I ordered a Hales Desperado Flannel on Monday and received on Friday . I called Eastbay Harley Davidson and Tyler answered the phone . He's an awesome young man , very honest and trustworthy . Tyler made a great transaction and was fast and getting my flannel sent out . Everyone at Eastbay Harley Davidson were friendly and very helpful . Will be ordering again from Eastbay Harley Davidson read more

The entire staff is very knowledgeable and friendly. My salesperson Braelynn was super helpful and considerate of the fact that I am a total newbie to motorcycle riding and ownership. She was accommodating and made the entire experience great. If you are looking for a Harley, I would highly recommend East Bay Harley. read more

I know this seems like a reoccurring theme here, but that is because they perform at a high level. I brought the Harley in for its 20K service, Natasha immediately got me through the paperwork and into the shop, letting the technician, Russ know I was waiting. I asked her about the new bluetooth set up available and how it worked with non-Harley devices, she didn't know but would find out. While the bike was taken in, I wandered around the shop and explored all of the items I could spend my money on. Soon after Natasha came out and was able to answer my previous question and had cost estimates if I chose to have it done sometime. I decided to wait for now. I continued to shop, asked Chip in parts some questions and was promptly answered with no delay. I opted to upgrade the bag clips for the saddlebags. Natasha took the clips back to Russ. I waited and soon Russ came out and told me that I needed a slightly longer screws for my derby cover to hold it securely and asked if I wished to have him do so, I agreed. He came back a bit later and explained that the new bag clips were levers with locking notches and how to use them before he installed them. Everyone there from the "High Empress" to the staff throughout the store are exceptionally knowledgable and professional while making one feel welcoming. Chalk up another positive experience. read more

East Bay Harley-Davidson - Motorcycle Dealers Near Me - Livermore, California

Brought my motorcycle in for evaluation due to an oil leak. Chad Watts in service was amazing! He was able to explain what the issue was in layman's terms so that we could understand. And got my bike up and running sooner than expected. Chad kept us informed on what was happening and was very professional. Would definitely recommend Chad Watts and East Bay Harley Davidson. read more

Huge shoutout to Easy Bay Harley for welcoming me to their family! I picked up a 2022 Road Glide special and everyone in at the dealer made the experience something I'll never forget! Braelynn, Jack, and Sarah thank you all for help throughout my time there. Highly highly recommend checking this place out! 5/5 10/10 all around the board! read more

East Bay Harley-Davidson - Making dreams come true! - Motorcycle Dealers Near Me - Livermore, California

I showed up with my friend to East Bay Harley Davidson (what used to be Livermore Harley) on 10/06/22 to purchase a motorcycle. Being under new management has good and bad. Some employees definitely need training and the A/C wasn't working. But it's not the worst thing ever, right? The finance manager (Hugo) and the salesman (Bobby Lee) were amazing! Bobby Lee knows his stuff. He doesn't push you to buy ANY bike, he HELPS you find the RIGHT bike. He takes his time and moves to your rhythm, making you feel super comfortable. Hugo is a straight shooter. He is honest and trustworthy. He explained different packages Harley has to offer and let's you decide if the package best suits your needs. He is very professional and knowledgeable. Even though I didn't buy a bike this time (my friend did), this place made me feel comfortable and I'm a 100% sure that I'll be buying my bike from Bobby Lee and Hugo next time. read more

I had unfortunately got a nail in my rear tire. Luckily I had purched the wheel and tire warranty. But harley went the extra mile with coming out and picking up my bike and dropping it back off all in the same day! Not to mention the great workmanship by "chacha". I have been impressed every single time I have had to bring my 22 RG in. Stand up shop with great techs! read more