I have gone to this clinic a few times now and everything was great up until my last visit. I…read morecompleted the initial check-in and assessment and was then put into an exam room towards the back of the office. I was basically ignored for about 45 minutes until someone opened the door and said oh, I didn't know you were waiting. They apparently lost me in the system, and no one came to do my eye exam. On a positive note, I was able to order glasses that worked out very well for me so I'm offering a mixed review.

At the time I was living nearby, and never really had a dedicated optometrist, so I checked the…read morereviews and thought- let's SEE what it's all about. Went in for an eye exam, and it was an extremely smooth process. The doc was extremely knowledgeable and even explained certain things about my eyes that no one has ever taken the time to do before. Other experiences I've had were all about getting you in and out as fast as they could, but not here. He took his time to explain what he was doing and why. I like that in a Doc. When I went to pick out my frames, my better half was not with me, and I typically always ask for her approval on something I liked. So, I went off the recommendation of the employee helping me (didn't grab his name). I tried several pairs on, and he said there was one that popped. Which was good because I liked it, but wasn't too sure. He said it was a a perfect fit and style for my noggin... so I went with it. Of course got all the upgrades, and let me tell you... I can't count on my toes and fingers, and yours too on how many compliments I got on these Holbrook Oakleys!! People loved it, my wife loved it, more importantly... I loved them! Overall, for my first experience with this place, it was a pleasant surprise and I found myself not dreading an eye exam and hunting for something I never am really satisfied with- until now. As always, Enjoy & Happy Sight Seeing!

6/18/2026: Kent Eye Clinic is awesome! Dr. Shri Yelgar is very knowledgeable, professional and very…read moreeasy to talk to. He listens and explains things so you understand. He's friendly and really cares about your eyes. Excellent Optometrist and the staff are excellent also. Great experience and great eye clinic!

The optometrist/clinical side of Kent Eye Clinic was stellar. This review is specifically about the…read moreoptical shop that sells the glasses. I received only a very slight prescription change in one eye and decided to buy a pair of pink frames from their optical shop instead of my usual Warby Parker. My husband bought glasses as well. At our second appointment, his glasses were fine, but mine were extremely blurry. I told Serena Diaz something was wrong. She took my new glasses and my old pair into the back, then returned and assured me she had checked them and the prescription was "spot on." I trusted that and spent the next three days with a blinding headache trying to adjust. Eventually I tried putting the glasses on upside down -- and suddenly I could see perfectly. The lenses had been installed in the wrong eyes. Even after explaining this, I had to schedule a third appointment rather than simply dropping them off. Another employee corrected the lenses, but the process left visible notches/cuts in them because the frames are rimless along the bottom. That required a fourth appointment. Serena told me remaking them would use my one-time warranty, even though the damage resulted from their mistake. She specifically asked whether I wanted just the lenses or the entire pair remade. I said the entire pair, because the frames no longer fit correctly after being taken apart. She also gave me the option to keep the defective pair while I waited. At my fifth appointment, Serena Diaz told me she only had replacement lenses and asked where my original frames were. When I questioned why I needed to return the glasses, she yelled across the waiting room: "THAT'S WHAT A WARRANTY IS! OTHERWISE YOU'D HAVE TWO PERFECTLY GOOD PAIRS OF GLASSES FOR FREE." Except I did not have two perfectly good pairs. I had one pair their shop had assembled incorrectly and then damaged while fixing. I returned 15 minutes later with the frames and was then told by a shop worker that the replacement frames Serena Diaz said would be available were actually not in stock and had to be ordered. Two days later, I was called to schedule my sixth appointment but they wouldn't have openings for a week. By then, more than a month had passed, so before leaving for vacation I ordered another pair from Warby Parker. Those arrived perfectly made in five days without rush shipping. At my sixth appointment, I finally received the remade glasses -- again from another employee, because Serena Diaz did not come out or speak with me. So after six appointments, more than a month, lenses installed in the wrong eyes, damaged lenses, my warranty being used to correct their mistake, contradictory information, and being yelled at in the waiting room, I finally received the glasses I originally paid for and now I don't even want to wear them because I feel so gross and scammed by the whole situation. The optometrist was excellent. I would absolutely not purchase glasses from the optical shop again.

Clearvue Vision Center was voted "Best Eye Doctor" for a good reason. ALL of the people that I…read moreencountered there are kind, courteous, patient, helpful, and high caliber professionals. This includes the people doing the intake and glasses fitting. They seem to enjoy helping their customers find the right product. They also go out of their way to make sure you have an easy experience. So proud to have this business in my community.

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

Great service for simple glass repairs. Went in for nose pad to be changed on glasses not bought…read morefrom there. Their service was still as the same as when buying glasses from them. Thank you Nikk!!i

The Dr and staff were fine for my exam. I was promised that they could have my glasses to me in no…read moremore than 7 to 10 days, despite my strong prescription. It has now been three weeks, and they still cannot tell me when I will get my glasses or why the delay. "It's a problem at the lab." What problem,specifically? Everyone I have talked to says they are very sorry, but none are willing or able to make it right. I don't want apologies, I want the glasses I need. Customer service here is absolute trash. First and last time at a Lenscrafters

I have to commend their customer service as an ongoing service. Even six months after my procedure…read moreand several trips back to the facility to make sure everything was healing fine, they continue to provide courtesy calls asking if the eyes were still feeling well. I did start feeling some discomfort in the repaired eye about seven months later and took them up on their offer for another complimentary check up. The doctors were again friendly and patient as they examined and determined that night dryness was causing the discomfort. They told me what ointment to purchase and how to apply it. One month later, that discomfort is gone. Again, they could have done the lasik, taken my money and said, "sayonara." But they instead continued to follow up with ongoing concern for my eye health and recovery. You don't experience customer service like that from many businesses these days. Triple thumbs up for my renewed 20/20 vision and the ongoing support this facility continues to show. Thanks again!

Great experience with the team! Everyone is so kind and patient. They really walk you through the…read morewhole experience and can do same day exam and procedure if you plan a little ahead. I called earlier in the week. After one day of rest I can see beautifully ! This is one of the best investments I've ever made.

I wanted to like this place and give it a great review but based on the misadventure I dealt with…read moreat my last visit I can't do that. The exam portion went well and the doctor took the time to explain everything to me very thoroughly. I greatly appreciated that. The problem came in with my frames. I used my annual VSP benefit and selected some Ray-Ban Meta AI glasses. Initially, I had to wait till they got the larger size frame in and was told that it was too big for my face. I tried on the smaller one and noticed that it pinched a little bit right behind my ears. It took almost 3 weeks to get the new glasses in and after I started wearing them for about a week, I noticed that they pinched too much and were too uncomfortable to wear for more than an hour at a time. I contacted the office and let them know that and I was not apprised of any exchange option or anything else. I am now out several hundred dollars and have a pair of glasses that I can't wear. Waiting for my benefits to kick in after the first of the year and then I'll be shopping for a new provider and glasses.

Wow! Can't tell from outside but inside is really nice and welcoming. From my first call to get…read moreappointment to time with Dr everything was easy and informative. Big selection of glasses, very happy to of found this place!

My entire family has been paying out of pocket $150 each for the past two years because we all…read moreloved Dr crown so much. She left my little eye shop and I fear the dr's that are left are not the best. Mid April my 17 year old daughter went to see her on her own (I'd had surgery and couldn't go) Dr Ahmed gave her a script and I took her two weeks later and paid and other $100 for new lenses to be put into her existing frames. We get them back and my daughter said. No everything is still very blurry. So back we go. Again Dr agmed is very rushed. Made us feel like we were a bother because she didn't do her job right the first time. She'd ask my daughter. 1 or 2 and she'd say I can't tell a difference but neither of them is clear. This went on for about 5 minutes when she decided to almost double her script. She assured us it was what my daughter thought was best. (Reread this paragraph) So we have another set of lenses made. We picked them up yesterday and she puts them on and immediately takes them off and says I'm seeing 4 of everything. So 3rd times a charm. She's seeing a new dr next week and I will update after her new glasses arrive. But seriously. This is a headache. I should have shopped around for a new Dr and allowed my insuemace to pay for it.

I was surprised at how affordable my exam was. Then I was surprised by the time spent on the entire…read moreprocess. The Dr explained things in a manner that made sense. It was fast and professional

Repeat customer Robin, Krissy and Krystal are above and beyond. Could not be happier …read more Thank you so much for everything

Have arrived twice in past two weeks and today. They are not open. Have they closed? I have come at…read more9 am, and twice at 10 am. the gates are locked , and no one is there.

They won't refill prescription lenses for safety glasses "because OSHA won't allow it". When I…read morementioned there's no OSHA regulation for that, the employee hung up on me. The glasses I've bought have all been good otherwise.

I had a very poor customer service experience with Visionworks in Renton when trying to confirm…read morebasic insurance information. I called to ask a straightforward question about whether my EyeMed insurance would be accepted for a contact lens exam. The staff member who answered seemed dismissive and uninterested in helping, and I was told I would need to wait around three hours for a callback without any clear effort to assist or clarify my question in the moment. When I did receive the callback, the interaction still felt unprofessional and rushed. The tone made it feel like my questions were an inconvenience rather than a normal part of customer service. I was simply trying to confirm coverage and pricing, but the experience left me without clear answers and with a negative impression of the office. I understand that clinics can be busy, especially during opening hours, but basic professionalism and courtesy should still be maintained when speaking with patients and potential customers. Unfortunately, that was not my experience here.

Great friendly service! Even though they were extremely…read moreBusy, they had a speedy system and were able To get to everyone and made sure they were thorough. Very detailed oriented

Phone encounter: I was trying to see if my prescription was still valid…read more Pam answered the call, whom also had the worst phone etiquette. I understand you must've answered the question I had a million times, but please do not cut me off while I am talking. I did not appreciate the way i was responded. I am a loyal customer to Costco and a future patient with the optical dept. Pam needs re-training how to answer calls. I also work in the medical field... so if patients may have questions, specially pertaining to how to save a couple of bucks for lenses, help the member out nicely is the least you can do, Pam! Thank you for answering my question though, and yes you did save me a trip, but in the future, have the decency to be corteous enough over the phone. The gal on Saturday who had was professional and me was super helpful and even went above and beyond to write down a rough estimate on how much i needed to pay out of pocket. Now that is the Costco customer service! But having an employee like Pam just ruins the outlook of the optical team.