East Sac Ace Hardware is about 30 minutes from my home, and it will now be my go-to hardware store. From the moment I walked in, I was immediately asked if I needed help. Since it was my first time visiting, I really appreciated that level of attentiveness. Every aisle I went down, someone checked in and helped me find exactly what I was looking for--and I ended up finding everything I came in for and more. This was such a refreshing experience compared to big-box stores like Home Depot or Lowe's, where I've waited up to 30 minutes just trying to find an associate for assistance. The customer service here is top-tier, and I also love the email and mailed coupons, which help keep costs down. With the coupons, my purchases often end up being less expensive than Lowe's or Home Depot. Excellent service, helpful staff, and great savings--I'll definitely be a repeat customer. read more

Went here to buy paint today . Was the most unfriendly and didn't even want to help us . Cashier was just so unpleasant. I felt like I was an intruder on there space ! I bought paint but will NOT come back . I should have went to LOWES . Will in future. read more

This Ace Hardware located in the heart of East Sacramento is a fantastic neighborhood hardware store! There is plenty of parking, which makes shopping here very convenient. The staff are always welcoming, knowledgeable, and extremely helpful whenever you need assistance finding something. They carry a wide selection of hardware, paint supplies, and general home improvement products. One of my favorite parts of this location is their great variety of barbecues and BBQ spices -- such a fun bonus you don't always expect from a hardware store. While the plant section is on the smaller side, they still offer a very nice selection of healthy plants and gardening items. Highly recommend this East Sacramento Ace Hardware for both everyday needs and home projects! read more

Tom Helped me! He was super friendly, knowledgeable and Emma at the register was just as awesome! I will definitely be back because I didn't even know that Ace had such a huge selection for anything from plumbing to grills! I will definitely be back! read more

Go to this hardware store if you know what you want. They'll point you to the right aisle and you're on your own. Try asking questions or advice and you might be treated rudely, as others have experienced. "Most of us here are college students, not contractors" is the vibe. I recommend Capitol Ace on I street. read more

Needed Great stuff. They delivered. The store had a great selection of materials and tools. Thank you. read more

Update of my last review a couple of years ago. Continue to use these folks, and very happy. In the store today for a couple of issues here at the house. Pam was on the floor and talked to her about the issues. She was great. Took me to what would help me. So was in and out of the store pretty quickly. And when I got home, the suggested solutions worked great. Very satisfied customer. read more

There are plenty of staff who know where everything is at. And they have just about everything.

I was just in there to buy another can of paint I bought there a couple of years ago. The kid at the counter stares at me and says "what's up". I set the old can on the counter I was holding and he said what do you need? I replied more of this paint. He said it wasn't from there. The brand is Kensington. I clearly bought it at this store. He said maybe the could match it or I could get it somewhere else. I try to use local businesses but I guess it's back to Home Depot. Good job. read more

First of all, the place is not air conditioned properly, if at all. It was 82 out but felt like at least 90 degrees in the store. When I asked the nice cashier why it was so hot, she said "It's always like this." Jeez...it get in the hundreds here, I can't imagine working there, let alone shopping! Secondly, I have gone to get keys made twice this month. The first time, there were 3 guys at the paint/key shop gossiping about another customer. No one acknowledged me for minutes. I was feeling completely invisible. However, I thought that maybe this was a one-off and next time would be better. Nope. I went in today to get 2 keys made and the guy was mixing paints. He also did not acknowledge my presence all while he mixed several cans of paint. Although he was chatting off and on with other workers. Seriously unprofessional. The only reason I gave it 2 stars was because the cashier was friendly enough, if not miserably hot. read more

Thank you to Tom especially who went above and beyond helping me size some dowels. The closing staff was also very friendly and gracious on another visit when I pulled up 3 minutes before closing to grab an item. They are all great! read more

Knowledgeable, friendly people. And a store that has an almost infinite inventory. What they don't have in stock they will special order for you. read more

Lovely customer service every time I've gone, usually I can find what I need or at least something I can use if not the exact item I'm looking for. read more

My first and only time I will shop this store. Staff are inexperienced and it cost me over $100.00 in unusable interior paint. In late Spring of 2025 I purchased four cans of paint. The order was for three colors, (1) one gallon in one color and the other two were supposed to be quart sizes of two different colors for small rooms with wainscots. So just painting the upper area of the walls. One can was ceiling paint. To begin with the staff mixed everything in gallon sizes. So the store ate the cost and only charged me for the quart sizes I ordered. I accepted the paint and then life happened and my paint projects got put on hold until this week. And to my surprise when I opened the paint. I received two gallons of one color and one gallon of the other. But the third color was not there. Also they did not mark the tops of the cans with a small dab of paint to help you know what color was in the can. The staff were young and obviously not experienced. This transaction cost the store money. And utimately I will have to now go out and purchase more paint and dispose of an extra gallon and half of the one color I will not use. I am going to try and find the receipt but honestly this is a reason to shop elsewhere for your paint. The Benjamin Moore paint is expensive but great paint. But I will not buy it or any paint at this store again. Management train your staff. You are losing customers. read more

Love it here. I come here several times a week and avoid the crowds at home Depot. All the employees are very helpful and nice.

I have shopped here several times as it's my local hardware store, but I was never a big fan after their move. The old guys and gals at the last Ace were more personable, friendly, and helpful -- something one would expect from a local shop. Today, I was kindly greeted as I walked into Ace and asked if I needed help. I said, yes, I need assistance, please; I need two keys made. The associate directed to the paint counter where the keys are made. As I was walking to the paint counter, one of the store associates had her head in the freezer like an ostrich, no joke. The ostrich worker was running around and ran into her "friend" who needed help in the plumbing department. The ostrich worker then pulls "Hugo" in the paint department away from me to help her "friend." The customer said he could wait if Hugo needed to help me. The Ostrich worker then replied to her friend that she would help me. I left because I was tired of waiting and was never personally acknowledged by the ostrich after about several minutes. So here I am writing the review. I will take my business to a big box store that is willing to help me at a lower price, too. I'm fed up with their attitude at this Ace and will make the extra drive to have a better experience and save money. Not all of the employees are bad apples here, but there are a few rotten ones. read more

Love love love this place...Mike the manager helped me with a project he saved me over 50 dollars and hours of labor.. customer service Homedepot doesn't have for us homeowners.. Thanks Mike... read more

I ask if Ace would help to put my antique lamp in working order,even though Ace does not repair things, I met a nice young man named Hugo who offered to help a elderly person with her lamp! He was patient and had great customer service skills! Thank You Hugo! read more

Great hardware store for the East Sac neighborhood! Just wished they opened sooner and closer a bit later. The 6pm closing time is way too early for those who work! read more

I just want to commend this team of professionals! I was having an issue with my industrial fan.. I though it wouldn't be hard to fix, however I couldn't find anyone to do it, and in the end I conceded to fix it myself. I went to ace to replace the cord, but I had to open the enclosure and replace the wire. I couldn't find anyone to give me guidance, but luckily, I met Charley he found the cord, the right connectors, and in the end, helped me to open it and fix it!!! I took it to several "fix it shops" driving it around town asking if someone could remove the cord, but no one said they could do it. I just want to commend this team there for helping me to purchase the right stuff, and in the end, making it happen! read more

So glad to have an Ace Hardware in my neighborhood. The folks here are incredibly helpful and knowledgeable. My brother told me Ace curates products for the neighborhood they're located in, and I couldn't find that more true. Plus, they have treats for the pups. Fan favorite. read more

It's great to have a neighborhood hardware again. Store has a great stock of everything. Friendly helpful staff.

Terrible customer service and unfriendly associates who appear to be bothered by questions about products and service. Unknowledgeable associates don't know the products they sell or how to use them. I've been in the store 5 times and 3 out of those 5 have been treated rude and seen the sales associate become upset with a customer. I'll drive to Home Depot or shop online. I miss friendly East Sac Hardware read more