They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

Friendly and very helpful. Quality of alterations was the best. Very professional. Husband's jacket…read morelooked great after being cleaned.

Robin did an amazing job at altering my daughter's wedding dress. She added two different types of…read morebustle and some fabric to conceal the see thru cleavage. Robin's cost is reasonable and I would recommend her and use her again without hesitation!

Great Alterations! Friendly and fast dry cleaning too. They have really helped me out with…read morecreative solutions to almost any task.

Dry cleaning or alterations, the owners of this business are very nice and do a great job! Have…read morebeen going here for years and always very satisfied. Highly recommend!

I LOVE Tide. You pay a little bit. But the perks are they are valet, so they come get & bring your…read morestuff so you don't even have to get out the car. Great Tide smell of your clothing(not overpowering)... constant coupons through email.... Usually one day turn around ...You always get an email when your stuff is ready ... and my favorite, when they keep your card on file you can pick up your stuff after or before hours. So if you're running behind and they're about to close, no worries. They have a kiosk and you can still get your cleaned garments.

I love this place. The staff is friendly and my clothes are always done on time. I highly recommend…read morethis place.

On time and a reasonable price. Very friendly staff. Parking at this shopping center is always an…read moreissue. Easy to drop off or pick up and grab a bite at lunch nearby. It's convenient from my office. More expensive than some dry cleaners in Mooresville but this spot saves me about 40 minutes driving time.

Terrible 1st time experienc. They ruined my $300 garment COMPLETELY. Beads are off, stains are…read morestill on there. I chose this location because it was referred. they had no solution to ensure I was a happy customer or returning customer. I do not recommend this place if you want QUALITY service and your money's worth.

Really good services. Reliable, easy to use and inexpensive. They picked up my bag in the morning…read moreand dropped it off in the evening. Everything smells very good, color sorted and folded. Will be subscribing for better rates and a free bag.

Horrible experience. My items are severely damaged. I took a wool coat that is severely pilled,…read moredirty with a substance, and came back with a hole. Another coat all the fibers completely ripped out. scarf holes and loose fibers. The damage is extensive.

This was my first time using Tide Cleaners, and they made a strong impression. The staff welcomed…read moreme in without any fuss, the place felt organized and calm, and the whole process was easier than I expected. My clothes came back looking great, pressed well, and handled with real care. As a new customer, that kind of consistency builds trust fast. If you're looking for a reliable cleaner that treats both you and your clothes well, this is a solid choice. I'll definitely be returning.

Took a dress I purchased off line to have a zipper replaced. I was quoted $35 dollars. I should've…read morethem write out a pick up ticket because at pick up I was told $45. Plus tax. My advise is have them write the amount on the pick up Ticket. Other than that the zipper was great.

I dropped a white dress with some embellishments and layers for them. I asked the front desk lady…read morehow much they charge for dress and she told me $30, but because mine had more layers it might be a little more than $30. She left a note for the owner to call me so we can discuss the price. This man did not call me and charged me $250 + tax. I told them I wasn't paying that much for dry cleaning a dress and because he didn't call me to discuss the price before assuming I was going to pay that much for it. He offered 10% off but I refused, and he said I should give him 30 minutes to come by the store. I came back after one hour and he still didn't show up. Anyway, I had to pay $137 at the end of the day so I could pick up my dress for my photo shoot. I will never go back there as their service is terrible.