Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

Our dryer stopped working so we reached out for a repair. Javid was quick to respond and available…read morefor service the very next day. He was knowledgeable and professional and able to diagnose the problem quickly. Our dryer was stacked on top of the washer in a small closet so it easily impressive that he was able to make the repair without taking down the dryer. Quote was within expectations given the higher rates in the Boston area. The repair took about 1.5 hours and the parts come with a 2 year warranty. Would recommend.

Javid came in and told me precisely what he was supposed to do. He took care of the dryer, and he…read morefixed it. We did some research online, and we found that the average cost of a dryer repair; his quote was within that range. He was on schedule and kept us updated on his arrival. However, what amazed me was that he was so clean. It was a pleasure working with him, and we will be using him again in the future. Thank you for your service; he was perfect.

This guy fixed my cooking range and hence two stars but has severe severe attitude issues. Before…read morehe came I sent him a clear photo with an arrow showing the problematic cooking element in my cooking range . He misunderstood and assumed that the whole thing was dead. He comes here doesn't even try to turn it on, doesn't try to diagnose anything and starts to tell me that this ai ain't worth fixing . When I tried to correct him , he starts to yell at me (the customer) saying "you don't understand what I am saying" . All I was doing was trying to explain that not all but only ONE element was not working. Even during diagnosis and repair (second session) he needed help from me (the customer) to hold this support that etc at almost every step of the way . Isn't an independent contractor supposed to be 100% independent in his work? I've engaged electricians and plumbers and other and they all do their job without asking the customer to physically assist. Most importantly his TONE of speaking to the customer (me) was so UNCUSTOMERSERVICE like and almost condescending. I'm an electrical engineer myself with 20+ years of experience and I did not appreciate his approach to talking with a customer. I had no choice and an a time sensitive situation and so engaged with him to get my cooking range fixed. So while HE MAY KNOW what he is doing... that was his opener on the phone ("I know what I'm doing") clearly his work seemed like an amateur who was referencing multiple internet sites etc . To be fair to his credit he did get my cooking range element part ordered and fixed it promptly. Hence I have the two stars. But given his attitude and conversational tone I would NEVER hire him again.

Mike was lighting fast and clear in communication and responsiveness. And boy, does he know his…read morestuff. I have an ancient dual fuel Frigidaire range and Mike performed a battery tests, explaining and showing me along the way, to correctly pinpoint and diagnose the key problem - a faulty control board. The entire time he was on his phone checking availability of different parts and providing me with a range of options. Given that the stove is over 20+ years old we've elected to purchase a new one, but Mike helped me make a sound decision and not waste time. Moreoever, Mike loves his work. I put his contact into my phone under favorites and will be recommending him to friends and neighbors. Highly recommended.

As a single parent, having the dishwasher break is more than an inconvenience. It throws off the…read moreentire delicate balance between work, chores, childcare, and sleep. I simply don't have the spare 30 minutes a day to wash dishes. For better or worse, this happened late on a Friday night. In the past I used Sears so my knee-jerk reaction was to book with them but the soonest they could come was on Monday. So I took a long shot and submitted some requests thru Yelp. Tim replied within minutes and agreed to come as soon as the next day. Mind you this was 8:30 p.m. on a Friday. We're talking about coming on a Saturday, less than 24 hours later. And he quoted me half of what Sears was quoting me. Tim showed up on time (In fact even earlier, after confirming with me). Strangely, the issue had resolved by itself overnight and the dishwasher seemed to be working. Nevertheless, Tim took his time to thoroughly disassemble it and inspect every component (Here, I imagine someone from Sears would have just left immediately). Everything seemed to work fine so likely it was the control board. He diligently put everything back and gave me some tips on dealing with this going forward. He was also very polite and considerate (he kindly put on booties after coming in). I'm definitely hitting him up next time an appliance breaks.

Did work on a range hood. Stopped working after a month and we haven't been able to reach him again.read more

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Without a doubt, I will never try to work with this company again. They cancelled a repair…read moreappointment two hours before it was to occur and then never showed up on the rescheduled appointment date. In addition, when I called to try to ask if they were still coming for the second appointment time, there was no answer and no call back. In my opinion, this is a terrible way to run a business.

Jall appliance service came quickly to fix my dishwasher. It needed a new part and they got it. Jan…read moreinstalled it even though it was tricky. It works great now.

Had a problem with my washing machine and was contacted by this company after finding them on yelp…read more Initial Diagnostic: Nick from Single Step came to my house and inspected the machine. After looking at the washing machine he was able to identify the problem and let me know that someone from the company would get back to me with the estimate the next day. I was contacted via e-mail and asked to confirm the requested repair service and they provided me with an estimate. Repair Service: I was surprised to see Nick back at my house for my repair a few days later when the part arrived. He remembered the door to enter and quickly set to work when I let him in. The service was timely, efficient and clean--- there was no extra dirt or dust left when the service was complete. Overall review: Thank you Nick + Single Step Solutions team for the efficiency and timeliness of the repair. I am happy to be able to wash my clothes again.