5 Stars!! Outstanding Experience at Henderson AutoNation! First, a special thank you to Sales Manager Marisol, who went above and beyond to match the offer I received from other competitor. Professionalism and willingness to work with me made all the difference. I also want to thank Mark, who handled the entire process from the moment I arrived. He was incredibly courteous, welcoming. The whole staff was super friendly and professional. It was clear they enjoy a positive and supportive work environment, and that energy really shows in how they treat their customers. Thanks again for everything! If I ever need to sell a car again, I will definitely come back to this location. read more

AutoNation USA Henderson - Bye bye my GRC - Car Dealers Near Me - Henderson, Nevada

I am extremely disappointed with the way I was treated by Marisol and the management team at AutoNation. I purchased an Audi for over $90,000 and traded in my previous Audi as part of the transaction. I drove the new vehicle home late Thursday evening, and by Friday the vehicle was already malfunctioning to the point that I nearly crashed several times because of the issues. After repeatedly calling AutoNation and receiving no response, I took the vehicle directly to Audi on Monday. They still have my vehicle because of the problems. Throughout this entire process, I made countless calls to AutoNation trying to get help. Every time I called, I was told that all of the managers were in meetings, regardless of the time of day. My calls were not returned, and in some cases I was even hung up on. Knowing there was a five-day return policy, I contacted them on Tuesday (day five) and clearly stated that I wanted my original Audi back because I no longer felt comfortable owning a vehicle that had already experienced serious mechanical issues within 24 hours of purchase. It wasn't until Friday--well after the return period had expired--that Marisol finally called me. Instead of acknowledging the numerous attempts I had made to contact the dealership during the return window, she simply told me that I was out of time and there was nothing she could do. When I explained that I had been trying to reach management for days, her response was, "Get a lawyer because I can't help you." I understand that policies exist, but ignoring a customer until the policy expires and then hiding behind that policy is unacceptable. The lack of communication, complete disregard for my safety concerns, and the unprofessional way Marisol spoke to me were shocking--especially after purchasing a luxury vehicle at this price point. I expected far better customer service from AutoNation. Instead, I was left with a vehicle in the shop, no meaningful communication, and a manager whose solution was to tell me to hire an attorney. I would strongly encourage anyone considering doing business here to think carefully before making such a significant purchase. read more

I am extremely disappointed with the way I was treated by Marisol and the management team at AutoNation. I purchased an Audi for over $90,000 and traded in my previous Audi as part of the transaction. I drove the new vehicle home late Thursday evening, and by Friday the vehicle was already malfunctioning to the point that I nearly crashed several times because of the issues. After repeatedly calling AutoNation and receiving no response, I took the vehicle directly to Audi on Monday. They still have my vehicle because of the problems. Throughout this entire process, I made countless calls to AutoNation trying to get help. Every time I called, I was told that all of the managers were in meetings, regardless of the time of day. My calls were not returned, and in some cases I was even hung up on. Knowing there was a five-day return policy, I contacted them on Tuesday (day five) and clearly stated that I wanted my original Audi back because I no longer felt comfortable owning a vehicle that had already experienced serious mechanical issues within 24 hours of purchase. It wasn't until Friday--well after the return period had expired--that Marisol finally called me. Instead of acknowledging the numerous attempts I had made to contact the dealership during the return window, she simply told me that I was out of time and there was nothing she could do. When I explained that I had been trying to reach management for days, her response was, "Get a lawyer because I can't help you." I understand that policies exist, but ignoring a customer until the policy expires and then hiding behind that policy is unacceptable. The lack of communication, complete disregard for my safety concerns, and the unprofessional way Marisol spoke to me were shocking--especially after purchasing a luxury vehicle at this price point. I expected far better customer service from AutoNation. Instead, I was left with a vehicle in the shop, no meaningful communication, and a manager whose solution was to tell me to hire an attorney. I would strongly encourage anyone considering doing business here to think carefully before making such a significant purchase. read more

Stereotypical scummy used car salesman nonsense. I started the process with these swine to help my kid get a car yesterday and everything seemed cool and like it would be fine to let my wife take her down there today. Well of course there's extra stuff in the purchase agreement knowing they wouldn't have time to go back and take a new purchase order to the bank. Just try to suck up as much of your time as possible to exhaust you into paying whatever. The guy that shows you the car and goes with you to test drive is fine, but after that it's a disaster. read more

AutoNation USA Henderson - Car Dealers Near Me - Henderson, Nevada

What a bad experience. There is a reason why they have 2.5 stars. They wasted an entire day of mine. I went to Joe's across the street, 5 stars, after an entire day of trying to sell them my car that they said they wanted to buy. When at Joe's they said that they have a large amount of people that come in and complain how bad Auto Nation in Henderson is. Turns out Joe's is a great place and Auto Nation isn't. That actually told me they thought I was trying to sell them a stolen car when I had a pink slip and all the paperwork showing I owned the car. Basically they don't have a clue. I would avoid if you have the opportunity to. read more

AutoNation USA Henderson - My Bronco in my yard from a year ago. - Car Dealers Near Me - Henderson, Nevada

Worst dealership in Vegas don't recommend getting a vehicle with them and the sales manager Chris is the worst has no communication skills whatsoever read more

We were quoted a price for our car on the phone and told the price "could go up from there if it was in good shape" (which it is in flawless shape with perfect body, new tires, perfect interior, etc.). Made an appointment and upon arrival in person they reduced the original offer price by 20% saying it had a "small amount of oil in the pan", which could have been from recent oil change. Even though we had a scheduled appointment we sat and waited for 2 hrs before they began the process. When we said something about our appointment, we received a bunch of attitude with snarky remarks about "everyone has an appointment". Customer service was a zero. Bad attitude. No integrity. Would not recommend doing business here. read more

Autonation SUCKS. All people there do not want to help do. They just want to take your money & not help you after that, I got gap?? Took 17 different numbers number because Maria up at autonation doesn't wanna help me n just pass me on to another number - do not buy your car from here , the cars they give you are already messed up read more

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My sister recently purchased a 2019 Honda Accord from AutoNation USA Henderson, and the experience was excellent from start to finish. Maria was incredibly helpful and patient, answering all of her questions and making sure she felt confident about her decision. Chris made the financing process smooth and stress-free, clearly explaining every step. Shaun also checked in to ensure everything went perfectly and that she was satisfied with the purchase. The team was professional, friendly, and never pushy. Thanks to Maria, Shaun, and Chris, my sister drove away with a great car and a great experience. Highly recommend this dealership! read more

AutoNation USA Henderson - Car Dealers Near Me - Henderson, Nevada

This dealership gave us the BEST and stress free purchase. Ron,from sales,was very laid back,helpful and nice.He didn't pressure us.We felt welcomed and relaxed. Cris,the finance officer, was just as nice,kind,friendly,accommodating and very clear with options available. These 2 made our car purchase easy and stress free. If you want that experience,go to Auto Nation in Henderson.You will get the best,fast and stress free car purchase!:) read more

AutoNation USA Henderson - Car Dealers Near Me - Henderson, Nevada

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Had an older Mercedes ran fine drove ok but no longer needed the car so took it to Auto Nation in Henerson to sell and the process seemed excedeing drawn out. took almost 3 hours to get the paperwork done and a check in hand. just glad to get it done. read more

I was told the car was available. I put in the application, I got the preapproval from my bank. I made an appointment to come do the test drive I sent in my VIN for my trade-in and then I was emailed not even called to tell me they sold the car. read more

AutoNation USA Henderson - Email to tell me they received my all, and then email to say it was sold. - Car Dealers Near Me - Henderson, Nevada

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DO NOT BUY A VEHICLE HERE! If I can give 0 stars I bought a Toyota Tacoma cash it's been almost two months haven't received my title I called and asked for help the employees aren't trained I just keep getting sent to other departments. The financing manager Chris is no help didn't even care about the situation of my title hung up the phone on me basically have to figure it out on my own spent 40,000 dollars to get the most shit customer service ever. Had to speak with corporate to get any help it's sad that's how they treat customers. read more

CAVEAT EMPTOR !!!! I rarely leave negative reviews on Yelp or any platform but I honestly need to alert people about this predator company. Horrible and deceptive people with no integrity. Here is a copy of what was sent to me from Autonation which works out of BMW of Henderson NV. Please note below in her message to me below: "We will beat any written purchase offer." I had a written purchase offer from a competitor which was $900 higher than Autonation's offer. She did not waste any time and sharply said, oh we can not do that and told her you said you can in in your email to me. She said we offered you a fair market price. Ohhhh really but yet you said we will beat any written purchase offer. No we cannot ! Robert, Thank you for using Kelley Blue Book Instant Cash Offer to sell your Audi S4. My name is Faranak Fereidouni (Feri) and I am the Acquisition Manager for this area. We are the Preferred Buying Center for the KBB Cash Offers. Robert, please contact me as soon as possible to schedule an appointment as we have an immediate need for your Audi S4. Our offer is Good for 7 days or 500 miles. You will receive Same Day payment. Your check will be ready in as little as an hour. We will beat any written purchase offer. Remember, We'll buy your vehicle. No purchase necessary. Thankfully, I never signed anything with these asshats! read more

Buying a car doesn't have to be stressful - WHO KNEW?! I was a bit reticent after reading the negative reviews posted here; however, I am HAPPY to report that those negative reviews 100% DO NOT reflect my experience. I want to give a HUGE shout out to Bruce Badia, our salesman. Bruce was incredibly knowledgeable about the luxury car we were interested in, and quick to respond to any and all questions. I'd love to work with him again in the future if we decide to purchase another used vehicle. I would personally request him again. He clearly respected our time and opinions - gave suggestions and talked us through important decisions. Bruce, Casey (Sales Manager), and Matt (finance guy) worked together to provide a painless and quick car buying experience! When it came time to do the paperwork, it was probably the fastest and easiest I've ever seen auto loan/title paperwork completed. Matt explained everything clearly and we were done in no more than 10 minutes. That was it! Also worthy of mention is that I took my new Audi to an independent Audi mechanic the day after the sale for a thorough evaluation - a second opinion, if you will. The results showed zero issues with the mechanic's comment "this car is in great shape". I highly recommend giving AutoNation a look if you are in the market to buy a car. And if you want the luxury experience, be sure to ask for Bruce. read more

AutoNation USA Henderson - Car Dealers Near Me - Henderson, Nevada

Maria gave great experience with wonderful energy. she mad everything fast and smooth.

Nicholas Thompson...! Amazing sales Consultant.. and everyone is very professional and helpful. Go there and you won't be disappointed!

The people that work here are amazing and buying the car that you want is easy.However, do NOT get the extended car warranty on the car!! First off, if you try to get your refund from it.It takes 8 to 10 weeks, and they're rude about it as it's not the people in the dealership. They want you to have to provide all this paperwork that you should not have to. One call to say you're canceling should be sufficient. It's a headache, it's a pain and it's not worth it!! Make sure you price it elsewhere before you buy because once you're in with it, they don't want to give you your money back and you can get just as good of coverage.If not better for less money with third party. read more

their selling cars that should not be sold and also the customer service is terrible. i know because i traded my car there. and they will offer less than other dealers. i wish i knew that before. read more

Worst service I've ever received in my life. They first offered me a 26% interest rate. Then lowered it and tried to pressure me as if they were giving me the deal of a lifetime. As soon as I was attempting to get insurance for a better price and they felt like I wasn't going to get the car (which I was) they stopped servicing me. Literally as I was getting quotes from my agents, they left me on the couch and never came back. Literally was about to buy a $35,000 car from them and they lost out due to their TERRIBLE service as soon as they THOUGHT I wasn't buying. DO NOT WASTE YOUR TIME COMING HERE. They will dirt present you with a 16% interest rate and tell you that's "AVERAGE" lol Don't be a fool and shop from them. I've purchased any cars in have had some bad experiences but never had enough for me to leave a negative review. HORRIBLE HORRIBLE HORRIBLE. read more

Feels Like a Scam - Beware of This Management Team I brought my 2025 GMC AT4X -- bought just 3 months ago for $69,000 -- to AutoNation to sell. Manager Romas Diego and the assistant manager looked it over and offered me $35,000, claiming that's all it was worth "in the condition it's in." That's absurd. The truck is in absolutely perfect condition -- no dents, no scratches, no issues whatsoever. This wasn't an honest market valuation; it felt like a deliberate lowball to see if they could get away with taking a huge profit at my expense. Their tactics come across as predatory, manipulative, and designed to pressure people into bad deals. In my opinion, they operate like con artists -- charming up front, but ready to shortchange you the moment they think you're vulnerable. I would never trust this management team with a transaction of any kind. read more

I sold my Jeep to these fine folks this week and I cannot recommend them highly enough!! Adam and Albert went out of their to make sure I had an awesome experience and I couldn't be more pleased! AND I got more than I was offered by Carvana and CARMAX!! AND they Zelled me the money while I was sitting there!! If you are selling a vehicle and want a quick, professional, and fair experience, AutoNation is your spot!! 6/5 stars!!! read more

Diego really impressed me with his knowledge of the current inventory available and helped me make a great decision for my new vehicle! 10/10 worker and I would highly recommend him to anyone looking for a new car! read more

If you go here I highly recommend Diego. He was very helpful, helped me with all my car needs, gave me no problems and I had an all around smooth and easy experience. 10/10 read more

So my son bought a car from AutoNation I bought three cars from them four years ago. Staff has changed. Customer service is still good. Just a different staff anyway we're going on I believe day two with him having his car or maybe day three and he likes it still getting used to it But I wanna think Bruce and Chris and Gavin for all their help. Thank you. read more

They sold me a truck that only lasted me 2 days, truck has been in the shop for 2 weeks and they will not provide a loaner/rental. Stay away from this place and go to a real dealership read more

If I could leave 0 stars, I probably would!!! By far the worst AutoNation I've dealt with and would never deal with again you couldn't pay me to go back to that place!! from the moment, we walked in the door and met with my service lady Autum. It was a disaster. She was rude. She seemed like she didn't really know what she was doing, and why I was there and super unprofessional. I dropped my car off to get serviced oil change figure out why the oil is leaking and the issue with the tire is losing air . Went to lunch and after probably four or five hours, never heard anything back and at that time needed to get dropped back off to pick up my car when I got there. No one knew what my car was or if it was done after they figured that out and I paid for my services I saw a panic looked on their faces as my keys were gone and missing. I'm pretty sure everybody at that location was looking for my car keys because why would they be gone well low and behold, they called Autum to see where she put them and she had them in her pocket and had gotten into a car accident and they informed me that they would have to be going to the Accident site to get my keys which left me there an extra 45 minutes to an hour which made me even more infuriated. They did return my money and asked me please don't make a negative review which I didn't until now it's been a week that I've been trying to get a hold of the manager because my car is still leaking oil spoke to Autum again and pretty sure she did not tell the manager that I had called which just adds another notch to the belt of her being super unprofessional!!!! I had to make this review so that other people don't end up in my situation and in hopes that they finally figure their stuff out and maybe try to improve their services and not end up with even more negative stars!!! if you do have to go to this location beware!!!! read more

Maria helped me at Auto Nation and 1000% best experience! As a woman shopping for a car, I often find it difficult and unpleasant trying to shop for a car. I could have spent all day with Maria! She was so wonderful, kind, relatable; and went out of her way to help me. Not sales-y at all! I felt no pressure only support. When I need to buy another car, I'm going straight to Maria! read more

Sold me a lemon and would not let us purchase another car after putting in $14,000 into car with warranty , they do not check there cars when purchased car they where rushing us to buy , windshield was incorrect, thermostat was replaced 3 times, too much to list took car back to them wanted us to pay for everything that needed to be fixed which totaled another $5,000 on to of what was already put in car, oh sent us to Buick dealer first to fix car they told us they could not fix did not have mechanic to fix so without car several times this last time again had car for 3. Days had to take Uber bus to work no refunds , will not recommend no one to purchase here at all I give them a one read more

Recently bought a car from this location, I was very satisfied with the customer service. From start to finish I was informed of the process and what was happening. I especially enjoyed working with Casey, in Sales, he was knowledgeable and friendly. I also LOVE that this company brand supports Breast Cancer! My car even came with a pink bow. I would recommend to all my family and friends to come buy a car at this dealership. I am a happy customer! read more

AutoNation USA Henderson - My beautiful Hyundai Palisade - Car Dealers Near Me - Henderson, Nevada

I purchased my car today and it was a great experience. Charles, Casey, and Matt helped me through the process. I came in without an appointment and though the process was long (mostly because of me), they were patient, always kept me in the loop and made sure I was comfortable. They went over my options with me and never once gave pushy or uncaring energy, and they were busy !!!! I appreciate all of them for helping me immediately when I basically walked in, and being kind and patient with me as well. I haven't bought many cars on car lots, but I've been to a good amount of dealerships and this was the greatest team of people. I actually originally checked out the car at another autonation location a couple weeks before and was hesitant about the purchase. Which probably would have never been the case if I started off with these nice people. And also, I love my car lol. Thank you guys so much for giving me a good experience. read more

Marisol & Manny were amazing helping me find the car that fit my situation. Their patience and diligence were 2nd to none. Can't recommend this place enough. read more

I brought my truck in for warranty repair on a transmission. The carelessness of their technicians ruined all of my O2 sensors, causing emission failure and tried pawning cost on me. Consistently tried to upsell me at every turn. This should be of no surprise everybody knows that dealerships are crooked, but this particular shop manager and technicians have zero integrity. They have had my truck 31 days. They originally told me it would be done a week ago. I brought it back to the dealer, thinking I would get the best quality care. Not the case. Find yourself a reputable shop with good reviews customer service and integrity like the Muffler shop who replaced an entire 5.3 L motor for me in two days. Unfortunately, they didn't work on transmissions. AutoNation Buick GMC Henderson just lost a customers for life. read more

Highly recommend going to Jay for your vehicle needs at Autonation. She was super responsive and helpful in my purchase process.

RUN!!!! Just run far far away from this dealership. Paid for a car in cash and got the runaround for over two weeks until I got the car shipped to me and to no surprise the car was filthy. They just don't care about their customers read more

Our family has sold 2 vehicles & bought 3 from AutoNation. All experiences were good & easy. If you know how to handle your numbers, get lower interest rates (from your bank or credit union), and buy something that you can reasonably afford you will leave and stay highly satisfied with their service. I used to swear by CarMax & I'm glad I made the switch. AutoNation quality of used vehicles is much better. Thank you. read more

AutoNation USA Henderson - Car Dealers Near Me - Henderson, Nevada

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Jesus and Sean the sales managers are lairs and full of poop! They will BS you about everything. Especially the price. I went there with 30 k in my pocket and a check for 30 k and I still couldn't buy a car because I wouldn't finance it through them and let them destroy my credit and rob me on the interest rate. I have a prequalification for 30k and they still wouldn't give me the purchase order to give to my credit union. They simply said that it would probably be sold this weekend. Instead of simply holding the car for me a few hours while they clear everything. They would rather watch 30k walk out the door and have me explain to everyone how much of a POS this place and its staff are. Terrible place!!! WALK AWAY!!! read more

I came into Autonation for an appraisal on my car and met Albert who was extremely knowledgeable, helpful, and kind. Before heading over to him, I gave him a call and let him know what side of town I was coming from. Without me asking, Albert offered to give me a ride back home or to whatever dealership I may be heading to get another car. Albert has exceptional customer service and I recommend talking him if you plan on getting an appraisal on your car 100%. He's now the first person I will be speaking to if I ever need an appraisal again. read more

They sold me a smokers car and didn't disclose that it was previously smoked in. They put so much deodorizer to make it seem like it wasnt. Pretty disappointing. They also tried to give me a 14.9% interest rate when my credit score was 798. Got it down when I let them know I was going to walk. I recommend people to look elsewhere, they're very sketchy and I regret purchasing from them. Going to trade the car in within a few months. read more

It was easy to find what we needed. Thank goodness!! We looked all over town and our search ended at AutoNation USA, Henderson!!!!!!!!!!