Outstanding customer service by Jake L. We requested a certain car and Jake took his time and found…read moreus a great car. He did not make us feel pressured or uneasy at any time. He was super and we appreciate that! Highly recommend this place for your car shopping. Thank you!!

I'm 60 and have bought more than a few cars from used car lots in my years. Every. Single. Time. It…read morewas a wrestling match of of wits, petty, pointy, distrust. Not here at Preferred. I found the truck I liked on a google search and one of the choices was Preferred Auto. Their truck was my second choice but stopped there first to check on one unit. Toyota Tundra pickup truck. Alex met us outside, but I was ready for his used car lot tactics. He was super nice, but I knew he was up to something. I told him I want to take the truck for a drive and he immediately agreed? Let me grab a plate... Ok, this guy was up to something. Heh heh, can't fool this old timer. We took the truck for a couple of hours, ran it by my mechanic. Advice from mechanic: Great truck, good price, go for it. Back to the lot... Alex met us and Jake the sales manager and then, holy shit, Jay the owner pops in! He's the dude you see on The Preferred Auto TV commercials. It was funny. Jake is his son. I made my offer, they counter offered with a vey fair price and we all shook hands. As it turned out also, my wife Lisa, knew Jay from high school, so that added another hour of shooting the breeze. I know this is my longest review. The buying experience at this car lot was so honest and upfront just super impressed me. Alex was great and thoughtful. Trust me, this is a great group of people selling cars! Plus you get free car washes for life! Good guys, go see 'em. Thank you Alex, we love the truck. Mike :)

Luke did a great job communicating with me about an XC90 I was interested in. Since I live in Indy,…read morewe negotiated through email and ultimately I feel they gave me a fair price on my trade and the XC90. Highly recommend!

From the owner: Over the last 71 years, our family-owned and operated business has expanded to offer a vast…read moreselection of new vehicles from the following manufacturers: GMC, Chevrolet, Buick, Cadillac, Ford, Volvo, Chrysler, Dodge, Jeep, Ram, BMW, MINI and Jaguar Land Rover.

Always pleased with my car services!! And my free car washes over the years. We got 2 cars at the…read moresame time and we are still pleased 2 years later. Would recommend .

Awful.......... waited weeks for the salesmen Steve and Alex to fill what they promised me as part…read moreof my deal. Had the Cadillac for 4 days 2024 XT5 trim on drivers side came off took it to the dealers they said they would take care of it but later that day told me the cost of it and did I want it or not!! They promised tint on 2 front windows and a full tank of gas has yet to be done. The car was paid for in full cash!!! Maybe that was my mistake.

I just bought a gently used 2018 Chevy Spark LS from here, and I couldn't be happier. I needed what…read moreis basically a new car, but for less than 10K. I found my new car listed online, called and said I was immediately interested. They were super fast, efficient, and helpful despite my being grouchy. (I was worried about work stuff that day.) Their customer service was amazing from beginning to end. I have free car washes now, which is cool. This experience has turned me from a devoted Honda customer of 12 years to a new Chevy advocate. P.S. The car runsnjust as well as a Fit!

We bought a new Silverado and a new Blazer EV from these guys…read more Thinking maybe we found an honest dealership. Was I ever wrong, they have had our Blazer now for over a month with no end in sight. The Blazer is dangerous; it locks up the drive motors randomly and at times that could kill someone if I was in a high traffic area. It stops so hard that it dislocated my right thumb. The kicker here is the fact they refuse to do what's right and help us with a vehicle. This dealership is crap, they do not care once they make a sale. They act as if you're a headache and want you to go away. Don't expect anyone here to have morals, they do not even know what that stands for. This will be our last Chevy. After 45 years of buying Chevy trucks and cars we are done.

I spoke to an Evan hunter and he was the rudest salesman I have ever come across. he kept looking…read moredown my shirt then asked for my number and when I rejected his advances he proceeded to tell me "I wasn't buying a car here" disgusting do not come here if you're a woman.

5/1/2025 Update: We were also sold on a warranty plan to cover specific items. Surprise, they now…read moretell us that the list of things on that sheet are not actually covered, and as a fun kicker they signed us up for the wrong warranty. Do not buy anything from this dealership unless you plan to potentially have a worst case scenario experience, only to then have them tell you to kick rocks. Highly, highly, do not recommend purchasing with them. Editing for post purchase experience: I purchased a vehicle over a month ago that I can now not legally drive. We had zero communication from anyone at Evans on registration paperwork we needed, only to spend hours waiting to hear that they had lost the title and apparently decided to not inform us. They then decided to give me a dealer plate that I learned I was unable to use out of state (and apparently in state as the BMV says that it's only for dealer owned vehicles) on a trip we had planned post purchase. I am now out quite a bit of money on having to purchase extremely last minute plane tickets and a rental car because I cannot use the vehicle I purchased and have already started making payments on.

Bob Thomas and team were beyond fantastic at every turn. From start to the checkered flag being…read morewaived! We worked with Sammy (Son) he did a thorough 10 point inspection on our needs and wants, helping us finally pump the brakes on a used Suburban XLT with high miles and loaded to the brim - being perfect for our family of 5 who are always on the GO! After the final negotiations and agreed upon purchase amount we took the big boy home.... We sadly had some performance issues that were unfavorable for a family vehicle and our finances. Long drive short - Mike Trump (GM), Sammy (Dad), Sammy (Son) Matt (SM), listened to our circumstances and unfortunate experience with our new purchase. They jumped in and were the best backseat drivers we could have had along for the ride. We had to come out of pocket and knew it was inevitable with a used high mile vehicle but the team lessened the blow and put a ton of effort into our situation and at the same time made life long buyers and advocates for Bob Thomas...!!! A car is a car, a price is a price, salesmen come and go - BUT empathy, compassion, integrity, always shine brightly in a heavily competitive money hungry world! Can Not Thank Mike and Team Enough!

I really like Bob Thomas. I purchased a car from my dear friend's estate. He had purchased his last…read more2 vehicles at Bob Thomas. He was fastidious about quality and service, so I had no qualms purchasing his vehicle. I've had the routine service done twice. Both times, over the phone and in person I've received excellent customer care. I value that. In a world of instant coffee, they are still brewing a fresh cup!

The worst car buying experience EVER!!! Sold me a car with torn roof lining and knew the system…read morethat controls cameras, etc., on the CX 50 has problems--the company involved in lawsuits. Rude--will not accept responsibility and just plain dishonest. General Manager Julie Kimes perpetuates the old stereotype. Deserves no stars. Run!

If you have any qualms about buying a vehicle, Mitch Warren is the man to put you at ease! Not only…read morewas he extremely knowledgeable about absolutely every detail, he was anything but pushy! I had a tall order and didn't even intend on buying just yet, but after giving him all the details of the must haves and the no-go's, he fitted me with the perfect vehicle on the first try. He was polite, entertaining, smart, personable, and so easy to work with! The whole team was an absolute delight!

Bought our last 2 vehicles from this dealership and I plan on buying many more. Very trustworthy!read more

We recently purchased a 2009 Chrysler Town and Country from Greg and Brian Anderson at West…read moreColiseum Auto Sales. They were both extremely friendly and very helpful! We had problems with the current car we were driving and they came and picked us up! The van we purchased was very clean and is everything that we wanted! Would HIGHLY recommend this dealership to anyone looking for a good used van.