Our old Ford Ranger suddenly lost its AC. Premier had good ratings and is open 7 days a week! The…read moreowner saw the car on Saturday, demonstrated the cause to me in a few minutes, ordered the part and installed it today, Sunday! That is hard to beat. He seems very honest and explains everything. I asked him about any other issues with our 26 year old truck. He pointed out some problems that should be addressed but none were immediate necessities. I plan to go back and have the work done there. Highly recommend.

i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.

The team in the shop here was fantastic. They swarmed over my truck, obviously having a good time…read moreand they took care of things efficiently and thoroughly and really helped me out. Went the extra mile. Obviously cared about what they were doing and doing it right, and when they made a slight error in something they were honest and fixed it. And the amount it cost me was magnitudes lower than what the brand name service center would cost me. Thanks to Zachary, Gideon and the whole team. (Hope I got the names correct.)

The itself is quite good. The staff members are all fairly young and knowledgeable, and they work…read moreas hard as they can and such. They accommodate you wherever and whenever they can. And they obviously offer the expected services that one would think that you would get. Obviously their primary bread and butter being oil change. Unfortunately, the location is not equipped to do tire rotations, but everything from basic prevent preventative engine, maintenance maintenance involving oil and oil filters. Transmission fluid checks and many other things are all on offer and all for a relatively good price. The staff members are always willing to be fully transparent with the vehicle . They will never try to force you to change anything purchases and stuff. They will tell you various recommendations but all in all the final decision is yours. For instance, they'll pull out the air filter for your engine and then they will show you your current air filter next to a newer one to basically just show the difference. However, you don't have to purchase a new one. It is again completely up to you. all in all a good place. Highly recommend. Only thing that really marks it down is the fact that it's right next-door to a cannabis shop and if you're like me and you cannot stand the smell of cannabis when it's burning if you are unlucky and the wind is going in just the wrong direction you're going to smell it. But overall, this is a minor issue.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

This is an update of my review which I have been putting off for a very long time. I will never…read moretake any of my vehicles to this location again when I pass the word throughout my friends, relatives, neighbors, And other auto mechanics that I work with.

First oil change on the Chevy Traverse, nice, knowledgeable and friendly employees. Very clean…read morecompared to most places. They dealt with my ditsyness in a very polite way! And noticed I was having some contractions! Over all I highly recommend this place! Excellent service.

Big shout-out to Tyler, general manager. Found out our valve cover was broken, gave excellent…read moreadvice & didn't charge us! Amazing!

Great oil change service on 8/26. I was there mid-afternoon on a BUSY, hot day. The crew was very…read morecourteous and seemed to have the same energy and pleasant attitude for me, as they probably did for their fist customer of the day. Great job - Austin A, Brian B, Nicholas O, Austin A, Julian B, and Isaac W!

I brought my car to Pep Boys expecting a routine brake and oil change service before a major…read morecross-country drive. What I received instead was careless, unsafe service that created a completely avoidable and incredibly stressful situation for me and my child. The technician installed my brake pads backwards--a mistake that led to a progressively louder and more alarming metal scraping noise as I drove. I had informed the technician that I was about to travel through the Yukon with my 5-year-old son at the beginning of May, when road conditions can be unpredictable. I emphasized my concerns, yet my vehicle was returned to me with a critical installation error. My son and I waited for approximately three hours in a waiting area that was playing content not appropriate for children. I was willing to wait, but it was frustrating to hear the technician--who had said he would be starting on my vehicle immediately--spend a significant amount of time with another customer who arrived after me. He even stated multiple times that he wasn't supposed to be performing the work he was doing, but was going to do it anyway. This didn't inspire much confidence, and I became increasingly uneasy about trusting my vehicle--and our safety--to this location. Unfortunately, my instincts were correct. The shop was closed on Sunday, and I had to continue my journey toward Alaska without the ability to return for a correction. I was on a strict travel schedule for work and couldn't afford the delay. I didn't know what was causing the noise and feared I'd face a costly and dangerous repair issue in a remote area. Thankfully, Kal Tire in Williams Lake, BC was able to identify and correct the issue quickly. They treated me and my child with professionalism and care, and I only wish I had gone there in the first place. Driving with brake pads installed incorrectly is not only unsafe--it's a serious oversight that should never happen at a professional auto service center. I trusted Pep Boys to prepare my vehicle for a long-distance drive with a young child, and they failed to provide even the most basic standard of care. While the technician was friendly, it was clear he was stretched too thin to give my vehicle the attention it needed. Ultimately, I wish he hadn't worked on it at all. This was an incredibly stressful and frightening ordeal, especially as a mom traveling far from home in a place I don't know well. I chose this shop specifically to avoid stress during travel, and I regret that decision completely. I strongly urge anyone considering this location to go elsewhere. Your safety and peace of mind are worth far more than the risk.

Tony and his crew did an awesome job on my brakes and tires. Solid business and all wrapped up in a…read moretimely manner.

Used them for a few years, they seemed responsive to my needs with great field crew. Then one day…read morethey came and repo'd my tanks for a less than $200 bill owed while I was at work one day. No call, no email, just a letter I missed declaring cutoff date. It was my only source of heat.

Consistent delivery and reasonable prices. Delivery guy is really personable and even more…read moreimportant always on time. Have used them as a property propane delivery for 7 years now. Thank you !

These guys are so great Im leaving a review 5 mins after picking up my car, before I start…read moreprocrastinating. I've been here twice now and everyone's been helpful, knowledgeable, and professional. The pricing is very competitive. They even helped me get to and from work so I could drop my car off first thing in the morning. You and your car will be well taken care of here. I'll definitely be back.

Our car quit working while we were driving through Mt. Vernon. We were referred to Zip Tune from…read morethe helpful guys at Napa-Ray's Auto Parts. Zip Tune squeezed us in and we were able to have our car diagnosed and fixed by the next morning. Their rates were reasonable and their work was good. Would highly recommend checking them out if you need a mechanic in the area.

I had some issues with the original job they did on my truck. After leaving a "not so good"…read morereview, they gave me a call requesting I come back in to get things fixed. I did so and they did so and now I am pleased to recommend them.

On Tuesday, May 26, 2026 at 10:00 I called for an appointment for a tire rotation. The man who…read moreanswered said I didn't need an appointment all I had to do is to just: "Walk in, that there were only 2 jobs ahead of me ". At 10:20 I walked in and the place was packed, no empty chairs. I walked up to the man behind the counter and told him that I need to have a tire rotation. He said Okay, that it would take 2 hours. I said Okay, I gave him my key, waited for an open chair and sat down. I saw the full waiting room empty, fill back up, and empty again. After 2 & 1/2 hours and the room was filling back up again, I got in line, went to the counter and asked the man about my car. He asked about the model and make of the car and walked away. He never came back to me, he started waiting on other customers. After another 10 to 15 minutes, I walked back up to the counter and he asked me if I wanted to wait for my car to be done. I looked out in the parking lot and my car was still there. I told him NO! I wanted my key. He took my key out of the bag, gave it to me and tossed the paper work away. This is very poor customer service. After spending thousands of dollars on new tires, this is how they treat you. After they have your money, good luck with customer service.