If I could give 0 stars I would. Here's what has gone on with the service since we got them. My biggest concern was wasps and I believed their endler bugs Bryson was our sales man, I would say he's our rep. But no he's a salesman threw and threw. Since the more then $400 in treatment in this economy, I've had more bugs then ever before ants coming in the house from outside an earwig I believe coming from the same area. When I had my initial and follow up treatment completed they did a very thorough job, in fact so thorough there were still Cobb webs around my window and soffit that I took down. Guess you can't blame them, you would have to go looking for them to actually find them I'm just working on canceling service since service calls are a week out, I can take of these problem myself rather then wait for their follow up Which I'm sure they will say is due to staffing, shortages, busy season, they have plenty of reasons Proceed at your own risk Heres an example of some of our new friends in the house that we paid eco to take care of Update: after reply, first off clearly "Alex" is a chat bot or someone who acts the same as a chat bot, with copy paste from other responses Yes I already emailed eco to the provided email address and got a response I needed to call my local branch, so the email address is worthless and they're just as chatbot as Alex Furthermore, I called for a service call and they cancelled it due to weather with another AI automated, "hey we're canceling your guarantee free visit" with no follow up for when it will be rescheduled. Aren't they reliable?!?!? read more

EcoShield Pest Solutions - Bugs after I picked him up from the floor and threw him in the sink and eventually down the drain - Pest Control Near Me - Geneva, Illinois

I've had EcoShield since June very poor solution. Don't believe anything they tell you. The service is completely ineffective. I've had them for 8 months with no relief. Then when I tried to cancel the service they sent me an invoice for $150.00 the only reason I paid this was to stop their harassing phone calls. Save yourself some money and get yourself peace of mind. All the one star ratings are true. read more

Would recommend asking for Khiree to be your service technician. Very friendly and polite. On Time. Listened to my needs and directions.

Please do not even think about signing up with this company. Their salesman will come to your door and lie to your face to get you to sign a long contract on a small screen that you cannot possibly read. You will have to pay a $250 dollar cancellation fee unless you want to continue paying for useless appointments for 2 years! One day I was unfortunate enough to have an Ecoshield salesman come bother my family as we were working in the front yard. We stepped to the side near my front door (right in front of my no soliciation sign) and he started his sales pitch. We happened to have a mouse problem happening in our attic, and I asked the salesman if they could take care of it. He told me that signing up for a membership included additional free services, and that they could take care of a mouse during the first appointment after initial inspection. After waiting for a few days, the technician showed up. I was at work, so my wife showed him how to access the attic. He ended up telling her that he "had no reason to go up there". She informed him about the mouse treatment that we signed up for, and he seemed to have no idea about it. He ended up saying "You didn't provide me a ladder, so I am not going up there". He was very rude and my wife was uncomfortable continuing the discussion, so she went inside. After arguing with the local office, they ended up not willing to do anything for 6 weeks until the 2nd appointment. After being charged another $199, the new technician did absolutely nothing in the attic! They tried to schedule a third appointment to come look at it (almost 2 months past the original discussion at this point). I finally had enough today and called to cancel, and they were unwilling to refund a single dollar or take anything off the $250 dollar cancellation fee (looks like they raised it by 50 bucks in 2024!). I've worked with many other home service providers in the area and NEVER seen anyone with an insane cancellation fee like this. Maybe if your salesman stopped lying to people and you actually provided a useful service, people would stop cancelling! read more

I've had EcoShield for 2+ years. I have an ant issue that I called for a follow up appointment. They could not get to me for another week and a half. At the follow up appt, the tech did not know why they were there, but applied the same treatment as the regular appt to try to resolve the issue. When I called again because the issue is still not resolved, they said they can't help me until another 2+weeks out. I requested a call back from a manager, they did not call. I called back the next day, got the same rhetoric and script about how they want to help me but can't. I told them that if this is an issue they have failed to resolve, I should jump the line. There was no attempt to resolve. I requested to cancel. Was transferred to a 'solutions expert' who offered me a price discount and basically told me only he had the authority to tell the tech to specifically target the issue about which I called (ants) and that they would address it at our next normal visit (for which I would still be charged. I told him that was not a solution, that he was basically telling me they didn't do their job at the last visit and they want to charge me for another visit to take care of an issue that they have not resolved. I've received several texts and emails ensuring they want to ensure my satisfaction and understand why I'm cancelling, but they have offered no resolution to my actual problem of getting rid of the hundreds of ants in my kitchen. Horrible customer service and don't waste your time on a product that does not work. read more

The product didn't work at my last home. Today at my new home the sales rep in his race car knocks on my door despite the "no soliciting" sign. He's currently picking on my 75yo neighbor. read more

EcoShield Pest Solutions - Pest Control Near Me - Geneva, Illinois

Straight up scam. Truly awful experience working with ecoshield. Techs arrived late, uninformed, and sometimes high. We had a TERRIBLE and Manipulative experience involving rodents. We were first told they couldn't get a tech into our home to go look in the attic for rodents. Then, they swiftly changed their mind and arrived. The tech went into the attic and apparently took a bunch of pictures that he showed my husband. Said there were rodent droppings everywhere (on the far side where it's harder for us to get to) and that we needed to get rid of all our insulation and put in new insulation. He came "prepared" with a book of pricing for insulation. Why an exterminator feels he can do insulation work I don't know. Then he left WITHOUT SETTING ANY TRAPS! We went up into the attic later and so NO EVIDENCE of rodents or their droppings as shown on the tech's phone. We were lied to or at best manipulated. They wanted us to spend thousands on work we didn't need, and did NOTHING to set traps or bate around the home. We later had a different service provider over that confirmed we did NOT have a rodent problem in the attic and there were no droppings. This is deceitful, amoral, and not a way to run a business. When we reported this to ECOshield they didn't even apologize, let alone release us from our contract or try to make it right. Every time they arrived for our yellow jacket problem, they had no notes as to where the problem was, how it it was treated the last time, etc. THey were never prepared to deal with the problems and every issues to many many attempts to mitigate Scheduling is poor. They do not give you notice when they come and often don't get inside the home because it isn't properly scheduled. Techs are uninformed and a few times have come into my home under the influence - with small children this felt dangerous, uncomfortable, and unprofessional. read more

Wes was very thorough and very kind. He was very cordial and explained the process in detail.

While I've only been working with EcoShield for a few months, I have always been impressed with their service. Today, they came out to treat a random ant infestation and my satisfaction is on par with what I've grown to expect from EcoShield. Today's technician, Chico, was incredibly professional and friendly. He took the time to explain everything he was going to do and kept me informed around keeping our dogs inside for approximately 30 minutes to err on the side of extra caution (and also told me that the chemicals are very safe). GREAT service! Thanks Chico. read more

BUYER BEWARE!! Very strong and manipulative sales tactics. I was told that it was $250/year for a bug solution, which seems reasonable. The contract is not legible from the small tablet they have you sign. When I received the email contract, I saw that it was $250 per quarter. Who would pay $1000 per year for bug spraying. I called my rep and he told me that he would reduce my payment to $150 and that with the other sales he had made in the neighborhood (by using my name without my permission), he would knock my Q2 payment to $75. When they came in Q2, they charged me $199 which was not part of the contract or what he told me. I immediately asked him /and the org to cancel my contract. They have a $250 cancellation fee. Now they are threatening to take threatening to take me to collections for not paying the $250 cancellation fee. I've never had an experience like this. In fact, this is the first negative review I've ever written. This is a horrible business with a bad business model. read more

Tom is great! Represents the company well. Hope EcoShield recognizes this. Always thorough in his service and explains/reports what is happening. He has normally been our technician, and we appreciate the consistent and familiar service. read more

Unethical company. Refuses to honor agreed upon treatment area. They conveniently didn't upload that page though (the one with the drawing of the property and notes on it with additional signatures/initials, but I have it. Was customer for about 3 years then suddenly they started only doing 1/4 of my yard after I fenced in a small portion for my dogs. Before they were doing the whole yard. When I called they said that's all I'm paying for. Yeah, because that was the deal! In exchange for agreeing to both recurring pest and mosquito treatments with the field salesman, I'd get a my entire yard sprayed for the cost of a 1/4 acre. I even have video from my security cameras from them doing service before and after I installed the fence. Ever since the fence went up for the dogs, they only spray inside the fence. read more

Representative ignored my 'No Solicitation' sign and rang my doorbell to sell me services. When I asked if they had seen the sign, he responded that he had. I sent him on his way. read more

The sales people were very pushy and offered me a discount because they were "servicing my neighbors." This is completely false, the "discount" is actually a way for them to charge you a $400 cancellation fee if you do not cancel in the first 3 days of the contract. The service man then left my place without telling me he was finished, which meant my garage and front door were open for over an hour while I thought he was still working. DO NOT utilize this company. They are dishonest. read more

scam company. friendly sales guy says all his customers love them. i sign up and a month later they come back and forgot we were customers and pitched my wife. all they care about is getting your money. They did nothing. read more

I have NEVER been harassed by anyone, let alone a business, like this in my life. Not only is this so called business unethical, their workers are lazy(talk on the phone while attempting to spray), they almost killed my dog by leaving my gate open, they took zero responsibility for their mistake, I heard back from no one for an apology.. I could go on and on. When I called to tell them they'd never step foot on my property again their only concern was I would pay off my remaining balance. I explained I only signed with them when they assured me that gate would be shut every time the leave. After 12 calls to 12 different people a manager finally told me I'd have to pay one more service call with a 50.00 reduction(their way of apologizing). Then I'd never hear from them again. Well that was Feb. this May I get a text saying they're coming to spray and I owe the full amount. They've contacted me 27 times over the last 3 days. Still never bringing up my dog. This is a joke!!!! read more

EcoShield Pest Solutions - Management sent statement clearing in Feb. - Pest Control Near Me - Geneva, Illinois

Beware of these attempted thieves. They door to door pressure you into a contract and then lie to your face about said contract. Was told if i discontinued service i would only be charged some extra chemicals they were going to spray and were only going to go bad anyway. They never used those chemicals so should be obligated to what was said by mouth 0. They set up their own schedule and attempts to change to a particular time repeats them setting up another appointment sooner. Scam artists. Had my payment removed from their file(have proof) admit they don't have it and then attempt to steal your credit card that is magically on file suddenly(have proof of them entering it on their own). STEER CLEAR unless you wish to have your information stolen possibly used and possibly sold. read more

The door to door salesman told me I could cancel after 6 months without any issues. Once I called to cancel, of course they said there would be a fee. Additionally, you need to tell them to spray inside otherwise they just spray the perimeter of your house in 2 minutes and take your money. Not cool EcoShield, not cool. read more

Dishonest sales people and contract locks you in. $200 per service is charged for nothing effective. I have to cancel the service.

Been with EcoShield for about 6 years now and I live in the Schaumburg area! I've always felt my technician has knocked it out of the park with every service! I used to use Aptive and then Terminix before them, but EcoShield really just puts more time and effort into the service and they really seem to know what they're doing because the service seems much more effective, than what I've used in the past! Definitely worth the price especially when you compare to Terminix or Aptive! read more

Please don't open the door to these predatory salesmen, it's a scam. They will talk you into a contract with half truths and then misinform you that you can cancel. But the reality is if you do not cancel in writing within 3 day they will charge you a cancellation fee of $200 dollars. the unscrupulous tactic here is that they will try to push out your next sales call "to answer your questions" past the cancellation window to lock you in They also don't inform the contract is for 2 years not 1 year. making the cost doubled. they make you sign on a small phone or tablet without being able to read the contract, then they have you confirm in the moment by text. this is why they are predatory. Do not sign anything. Do not provide a credit card. read more

Great Service!! I wasn't home and technician called me to let me know what he was doing. Above & Beyond.. Also this was an extra service. I was having ant problems w Came out right away. Sprayed showed my daughter & called me w/the problem read more

I actually should have looked at the reviews on this company,, yes def sales scams signed up and yes scammed fore the year ,, but wouldn't bother me if job was satisfactory I had a spider issue never seen any difference spiderwebs still everywhere,, customers leave reviews for reasons,, read more

Definitely one of the worst experiences I had .... don't be fooled and sign up with them cuz they'll ask you to give up your kidney before you can cancel their bad service. seriously. beware and do not fall for those promises you get out of their field sales agents cuz that will be the last time you talk to them and the ones behind customer care desk are a nightmare to deal with ,,,, beware and go find a better service elsewhere read more

Chris was VERY professional. He answered my questions and sprayed inside and outside....and the garage. I've used this company for probably 10 years and have no problems except with a spider once in awhile. My neighbors have many spiders and ants, but EcoShield keeps them at bay for me. Chris asked several times if he could help me with anything (I was working in the garage). Very willing to help lift or move something for me. I didn't need any help, but it was so nice of him to offer. He was dressed professionally and very friendly. He is an excellent "face of EcoShield" all the way around!!!! read more

The WORST customer service I've ever had. They wanted me to take my dog to the vet to verify that the service made him sick. I was told I was signing up for a 1 year service, but the contract was actually for 24 months. It cost me $300 to break the contract. I will NEVER use them again and would NEVER recommend them. read more

This is a total scam. Salesman will tell you it's a one season commitment, which was a lie. You will trapped into paying for an entire year. $600 more than I agreed to pay. Do not do business with this company! read more

Demeturies Chico is always a pleasure! He is such a pleasant person and always so helpful!

Horrible and a straight scam! I had a man come to my house and give me the great intro in how they work and all I have to do is pay a fee of $189 and it would cover me for over a few months and I could cancel anytime. That was a lie. As soon as I signed the man stated I would have to pay again to have them come out after I just paid $189! He was like oh, I'm sorry I didn't mention that, I'm like wth! Right away I should have known. Still have a insect problem, then when I stated that I want to cancel, now I being charged $200!? Are you serious?! That was never told to me. Yes, its partly my fault for not reading the whole contract and actually trusting a company to do what they say with no scams. Horrible. Now I have a balance over $300!!! Seriously a joke. So disappointed! I will also leave reviews on every platform I can! Even reading the other complaints on the BBB or yelp, almost everyone is mentionong the sme thing, scamming on what's promised, the over charges, still insect issues not taken care of. read more

I tried cancelling after first visit. They only sprayed a few rooms in my house and left . I called the company and they said due to contract I had to continue with their service or pay a huge fine . They have been out 4 different times changing the day of appointment through text which we were unavailable. And only spraying the front of our house . We have no fence or pet that would cause them not to use the backyard . They never removed any wasp nest . When I called and asked why? they said they don't do that service. I told them after the 3 visits I no longer want their service. They came out an additional time and tried charging my expired credit card . They have now sent me into a collection agency . I've never been more disappointed. I never write bad reviews but in this situation I felt like I had been scammed. Do not use this company . read more

I signed up for EcoShield very recently. When the tech came a couple days later, he threw granules over over our porch, driveway, entrance to our split level family room entrance. A huge mess. I contacted the sales person and told him I wanted to cancel the service but he came out and asked me if I had a broom to clean stuff up. He mostly cleaned things up but we have still tracked this stuff in the house and we found it on the paws of our cat and on the carpet in our bedroom. When I called to cancel this morning, the representative tried to keep me as a customer by offering a 50% discount. I persisted. It was difficult. I had to put my foot down. Very annoying. Then the charge came through while we were on the phone. I'll have to dispute it with my credit card company. Not good customer service! read more

Total scam. Don't give them your business. Called to cancel after seeing a worsening in activity after 3 treatments and they repeatedly failed to schedule the "free follow-up treatments for 100% satisfaction." They lowered the cost to $109/treatment. To cancel my contract they said I owed them $150, which is the amount they discounted for the initial treatment.... They literally just make these numbers up! Now I'm liable to pay them $150 for a service they just valued at $109? If they offered me a $150 discount on a $109 service, wouldn't that mean they owe me $41? That'd be nice! Terrible business and I'm disappointed in myself for falling prey to their front door sales tactics. Leaving this review in hopes I can at least save the people who are smart enough to google their reviews before hiring them. read more

FRAUD... DO NOT GIVE THESE PEOPLE A DEBIT OR CREDIT CARD!! I did give them my credit card and then immediately had massive fraud on my account. They claimed they came to my house to treat it and I saw zero evidence that they did and saw no change to the pests ... lots of spiders. I think this is a fraudulent service that just wants to get debit/credit cards commit some fraud and then try to extort money out of you when you cancel their service. AVOID AT ALL COSTS. read more

These guys came by our house three times this summer, telling us that our neighbors have hired them to take care of their ant problems. They are super aggressive. We said no each time and guess what I found outside our garage, on the alley side? You guessed it...a HUGE ant hill/dirt mound. When I blew it away, the ants started biting my ankles. Never in Illinois have I been bitten by an ant! And, we have never had an ant problem in the garage. I know ants are everywhere, but I find it odd that now we have an ant problem. I have read that these guys plant ant eggs around the homes that don't hire them. Is our new ant issue a coincidence? Maybe, or maybe not. read more

As always, Josh did a thorough job with my exclusion contract. My unit is totally sealed. He also talked with my neighbor, with whom I share a wall, about the mouse egresses into her unit which may be affecting me. read more

Anthony performed the quarterly treatment at the promised timeframe and gave a thorough description and reasoning for the treatment. He also identified the type of pests that would be active during this timeframe of treatment read more

I would give the con artist's 0 stars if I could. This fast talking kid came to the house and go my husband to agree to let them do the house. He said that after the first 2 services we could cancel at any time. Putting powder on the outside of the house in the winter is one of the dumbest things I have ever heard of. Now they can we have to do this 3 more times before we can cancel the service. What a bunch of crooks. Throw a little powder down next to the house and say you will have no more bugs. What liars. I'm at a point that I would prefer to let them sue me cause they are rock solid crooks. This if for the Chicagoland area. read more

Dear EcoShield. My understanding was that my pest problem would be taken care of. It has been an ongoing issue and "touchups" are not at all what I wanted. There were not represented as being constantly necessary by your sales person. They don't work anyway. I never would have signed up for your service if I had known that a.) it didn't do anything to cure the ants and spiders in my yard no matter how many times they came back or b.) that I was tied to a 7 year contract that I could never get out of no matter how useless the service was. Any legitimate business is concerned more about its customers than locking people into a contract that they could never get out of. Be away with your excuses as to how your company is anything other than an absolute scam. If I could rate with zero stars I would. read more

Unfortunately extremely unethical in our case. A nice, but unregistered with the county sales rep came by our "Do Not Solicit" posted home and setup. read more

Too expensive and the sales person promises you one thing and the company does not honor it!