The techs are profesional and courteous. Management and back office fail miserably. They ignore customer asks to pre confirm pesticide application dates. They show up without advanced notice. You never know if they come or not. Even if you ask then to confirm visit ahead of time, they don't. We can't put our kids and pets at risk of exposure a 3rd time so we had to cancel . They should have listened to the customer! read more

The nightmare continues - You MUST speak with a rep, on the phone, to cancel your contract -good luck.....

Beware - scam. They didnt do the job, problems continued after services. Also, sales rep lied about the terms. AI - Lincolnwood read more

Avoid this company at all costs. What began as a simple pest control service quickly turned into a nightmare filled with hidden contracts and misleading sales tactics. Their treatments were ineffective--my pest issues actually got worse. When I requested mice control (clearly included in the contract), they sent someone who looked around the basement and offered suggestions that came with a hefty price tag for additional services. Today, I called about a tick issue and was told it's not covered. I said fine, then asked if they could at least address spiders or mosquitoes. They responded that service would only be provided on their regular schedule--not as needed--despite the contract stating that any additional visits are free if you're paying regularly. This is not professional service--it's a scam hiding behind fine print and empty promises. Do yourself a favor: stay far away from this company. read more

Do NOT do business with this company. Aside from horrible service (puddles of insecticide pooling around treated areas for our pets to be poisoned, dirty footprints, gates, doors left open, etc.), their customer service is dreadful. When I tried to cancel my contract, they passed me from one call center to another trying to resell me the services and threatening to enforce the contract despite the poverty of quality in their services. Don't waste your time or money with this company when there are plenty of other great companies out there. read more

EcoShield Pest Solutions - Puddle of insecticide after an hour's time. - Pest Control Near Me - Geneva, Illinois

I should have read the reviews online because it would have saved me a lot time and money. Don't use this company under any circumstances. I was told I could cancel at any time but never once was there mention of a large cancellation fee. And the hoops you have to jump through to cancel are annoying to say the least. I will be talking to all my friends and neighbors about NOT doing business with this company. One the worst experiences I've had with any company. read more

They are very respectful of my property. Communicate prior to service and after They also came out due to a problem with mice. Put barriers around the foundation and patio. No problems since. read more

If there was an option to put zero or even negative stars I would have, this company has scammed us into signing a contract that had different conditions then what was discussed with the sales guy who came to our house and when we called customer service they denied a request to talk to a manager or supervisor for more than 2 months and once we told them what was discussed with the sales guy is different than what the contract had they still denied any help and we were charged $398 instead of $189 in a time that we couldn't afford it. I would definitely stay away from companies that scam people specially when they don't speak fluent English. read more

Nope. This company is not in the pest control business, they are in the contract technicality business. I was given a price, I paid for services rendered. I was told I would be obligated for 4 services and I could cancel after the forth. This is where things get messy. Again, work was done and paid for but the cancellation is a different story. I attempted to cancel over a month prior to what would have been my next service. A $200 fee was applied because I didn't agree to a fifth service. I assume it was for the "discount" they gave me per month prorated at the original agreement. I fulfilled my obligation but they disagreed and let me know this will negatively effect my credit. Sure. Services were marginal at best. They will knock down a cobweb and throw some powder on the ground - about 5-10 minutes of work. The amount of work they put into telling you what they did is more involved than the actual pest control work. Be mindful if you see them around your neighborhood. read more

I moved out and tried to cancel my service. It is dame hard! Harder than deal with pests all by myself with my bear hands. It took me forever. Email them is not enough, message them it not enough. You will have to call them, waiting for 15 minutes, talking with an agent, tell them all your information to verify your account, and then got transferred to another agent, do everything again, listening to their wordy ads, blah blah blah until they finally agree to delete my account. The agents are so very polite though. read more

Andre is courteous and professional. He carefully explained all his worksteps. He was very thorough in helping us to resolve our mouse issue! read more

My technician today, Reggie, was a great guy. Very personable and professional. I would have given him a 5, but lowered it to a 4 for Ecoshield as a whole. They need to improve their phone support. read more

These guys are relentless sleazy salesmen that constantly knock in my door and bother me while I'm busy. I have a no solicitation sign and yet they still bother me. I should report them. They do it every single year. This year, I decided not to open the door and entertain their sales pitch because in previous years, when I open the door, they drop off ant eggs inside my house and on my door step. It's always funny that a few days after they leave all of the sudden ants show up out of nowhere. They are sneaky about it!! A friend of mine told me they also slip eggs into her mailbox, on her mail, and on her packages sitting at the front door. Just be careful of these frauds! Look around your front door after they leave. That's how they get their business. read more

This company is a total Door to Door SCAM!!! The people (not service providers) came and did nothing. The professionalism was non-existent walking through my home in dried muddy boots without putting on shoe covers. Even though they were here less than 15 minutes, you don't walk in my house with visibly dirty shoes. Taking pictures of the problems that I pointed out and returning without even a can of Raid, just more pictures and NO service. If I were allowed a do-over I would have slammed the door in their face, totally disgusted with the strong arm, name dropping tactics used by the door to door PESTS. read more

I called back in July 2025 to cancel my account and was informed that I have a free follow up visit in September 2025. Rep advised I wait until after Sept visit to call back and cancel my account. i received a msg 09/25/25 that my next visit will be on 10/1/25 in my head I assumed that was my follow up apt and that I will cancel after that since I didn't have an apt done in September. i was billed and was told that I was supposed to call to schedule my follow up apt, in the past 2 years I never have called to schedule my apts they have been done automatically and now I was supposed to call and so it's my fault and they will not honor what I was told the phone in July. Very disappointed and will never work with this company again. read more

I met Al outside and informed him of our outside issues, he listened and reassured me they would be taken care of. Al was friendly and attentive and did a nice job. He even shut and latched the gate when he left since we have a dog that we had inside during the treatment. read more

You'd be better leaving sugar on your driveway to get the bugs away from your house. We decided to go with this company after a door salesman preached about the good service and dedicated professionals. Our home was supposed to be serviced 3 times, we didn't receive a single one. When we reached out to the company regarding the matter, they replied with "you need to pay regardless of if you received the service or not" Naturally our next step was to cancel our subscription; then we were slapped with another $150 cancelation fee. We emailed them 5 times regarding the poor service quality with no response. We called and got sent into the voicemail loop for 30+ minutes. ABSOLUTELY go with any company except this one. read more

I contacted this company to remove a bees nest. They said a staff would come out the next day to assess the nest and would be equipped to treat the nest if deemed appropriate. I called the next day to confirm a time frame to expect the staff to come, and was told that staff would now be coming out next week. I was frustrated because I lost two days of time that I could have been calling other companies to get this issue resolved quicker. I didn't appreciate my time being wasted. read more

The worst scam! Do not use these people. I watched their "service tech" "treat my house on all the cameras I have installed. He barely used any products. Only treated about 1/4 of the perimeter of my house. I called the local office multiple times and never received the return call I was told I would get. Have been on the phone for 33 minutes. They want me to pay another $200 to cancel this account! After they charged me $200 last time for zero treatment. Once they have your credit card, you can't just remove the payment method! This is a total scam. I wish I could give them -5 stars! read more

Both Landon and Will J were very friendly and professional. This was my first treatment today.

It's a scam. Don't get trapped by their sales tactics. The salesperson hides key details upfront, makes you sign on their iPad without reviewing the contract, and later you'll find yourself paying much more than what was initially discussed, with no option to cancel the service. read more

I hope more people see these reviews and don't answer the door when EcoShield comes knocking. It's the same story over and over? Fast talking sales guy promises you can cancel at anytime, you sign a quick electronic contract, don't read that they charge a $200 cancellation fee for services you no longer need/want. They sent my $200 to collections. I hope this company implodes and goes bankrupt for their unethical practices. read more

Terrible experience. A complete scam! I wonder how a business in this scale fails to deliver a good job. Many visits by this company at our house. Yet, the problem is not solved. We see spiders, bugs and different types of insects everywhere in the house. We naturally called to cancel the service but they charged us with cancellation fee. It doesn't matter if we have a contract, but when you have failed to deliver the results we intended to have by using your company, you must be so professional to not charge the customer upon cancellation. Not moral at all! If you don't want to waste your money as a customer, try to find another RELIABLE company for the job. read more

Tyler rang the bell but I did not hear it. But that plus the heat did not stop him from performing the job in a professional manner and efficiently with all of the points covered. Excellent Job, Tyler!! read more

Update-July 21, 2025 STAY AWAY FROM ECOSHIELD AND LYING SALESMAN, LIKE BRYCE!! If they come knocking on your door, selling their bogus services and misleading promises, slam your door and lock it tight!! Make sure you avoid getting involved with them, at all costs!! It will save you from dealing with a lot of BS! ECOSHIELD, the sales people, (Bryce specifically) and their account managment people, (Justin) are a complete JOKE!!!! This dishonest and deceitful company is still trying to charge my credit card for one unsatisfactory application/service, using phony products and services never rendered!!!!!! Are you kidding?!?!? This company is unbelievable!!! STAY AWAY!!!!!! I will let the BBB, my bank and my attorney deal with this matter! Your company is a joke!! Everyone one I have dealt with, your sneaky, lying, creep of a salesman Bryce Lungaretti, your deceitful and disingenuous customer service staff, Jhay G, Kerstein, Rein and Justin and your inept service tech, Julius, are bunch of incompetent idiots!! No wonder all of you work for this dishonest, fraudulent company......probably can't get hired at an honest, legitimate company!! read more

The absolute worst customer service and sales. The sales rep assured me I could cancel anytime and when the service didn't work to reduce or control ants around my house, I called to cancel and was met with a very rude person who would not take no for an answer. I specifically asked the rep when we signed up if I could cancel without a fee and he said that was no problem and gave me the number to call. I was told when I signed up that it was for a year so I agreed and thought it can't be that bad but the stuff I had been using from Menards for the last 10 years worked better than this stuff. When I went to cancel I was informed that my contract was actually for 2 years. I never would have agreed to that. The person kept trying to convince me to keep the service and was not listening to my very valid reasons for cancelling. Now I'm left with bait traps around my house that I do not want and they are refusing to pick them up even after the tenon the phone told me they would. This company is complete chaos- stay away unless you want to be stuck with a huge cancellation fee. If I could give zero starts I would. read more

Door to door sales person tricked my elderly non-english speaking mother into thinking that their service would "Never allow ants in the house again" for $165. He left after taking her credit card information, but did Not give her any receipt or business card, anything with the company information on it. The next day, she told them she wanted to Cancel the service and they said ok, no problem AND THEY CHARGED HER CREDIT CARD THE FULL FEE ANYWAYS!!! BE AWARE OF THESE SCAMMERS! read more

The technician Justin came out and did a fantastic job for our spiders and webs. Very courteous and friendly

Terrance came by for our first treatment today. He was friendly and efficient, listen to and addressed my concerns. We are looking forward to working further with him and to getting rid of the ants around our house! read more

Their representative knocked on my door despite the no soliicting sign, refused to leave when I pointed it out, then started filming me in a clear attempt at intimidation, and gave his name as "tommy toughnuts". Never never never hire these people. read more

Andre is been great as always and best to his job,, very satisfied with his work, he is very professional and dedicated to what he does..

Horrible work, did not spend anytime to do the initial treatment correctly. Still have pests and I have not wanting of their service. The say the initial treatment could be done and could cancel any further treatments if not happy with the work. That statement is a lie and they say you are in a contract and will charge you for breaking the contract. What BS from this company. Do not engage with this type of operation. Run. read more

We got scammed into an expensive 2 year contract. The services do not work given the requirement to call back to address spiders and ants. The follow up time could take weeks before they get to you. Do not waste your money and time. read more

I have 3 no soliciting signs AND a sign that says do not ring the doorbell and this eco shield solicitor opened my outside door to knock on my main door and then RANG the doorbell. Seriously? read more

Shout out to Mike for the most fun sales pitch I've ever had. Most people who stop by the house selling something look miserable. He was a great rep for his company. Give this kid a job higher up being the face of the company in social media and send him to pitch businesses at chamber meetings. Might do something for your yelp ratings! read more

WOW--She was awesome....She even went UNDER our deck (in the mud) to spray for the spiders. And so personable! Cannot say enough good things about her. THANK YOU read more

BEWARE! We have had terrible experiences with this company from the very beginning. Customer service is a joke. I have spent so much time telling and retelling the complaints to someone in a call center only to get a slew of text messages that only illustrate to us that no one in this company communicates. The right hand has no idea what the left is doing. Leaving work early to be home for an interior service appointment window, only to come home to a notice that they showed up 45 minutes before our scheduled time slot so we'll need to reschedule?..infuriating. There are plenty of other options out there. We have HUGE regrets signing a contract with this mess of a company, and the amount of time and money wasted is disgusting. Oh, and we still have mice. Awesome. read more

Not great experience. I let them go after three months and they are still invoicing me 5 months later and now I'm in collections. They pretty much call me every day. So if you want annoying, someone calling you from over seas everyday. This is the company for you. I literally called three times re-canceling over and over again. We have family friend handling the pest issue which is basically non-existent. We hired Eco for exterior potential pests due to new puppies. ie. ticks. All of a sudden there are issues in our house.. Makes you wonder. . read more

Three months ago a person came to my backyard,Aiden, where I was planting plants, pushing their service. I refused more times his services, but he still tried to convince me, after a $40 discount, I said that ok I can try one time and he said ok, didn't mentioned nothing that I was signing a contract. He said just I need to sign for pay the service and this is their policy, he was taking advantage that I was a little bit busy and didn't read. After one week I called them to say that their service didn't worked at all, I noticed more and more ants in my house. Then I found out that I was on a contract, and the cancellation fee is $250. I said that I don't have this money to pay them, I have kids to feed. They said that will take me to a collection agency. They are without shame! And a big scam! Don't loose your money! read more

I Am very upset, I hired this company & after one of their indoor services I noticed over ( $1,000 Cash ) was missing from my home. I called the company they said they were going to "investigate". Well after a month passed trying to get a hold of a manager was impossible! Finally canceled my account they wanted to come service one last time, ABSOLUTELY NOT!!! NOT AFTER I LOST TRUST IN THE COMPANY! Long story short they never reimbursed any of the money missing& I wish I would of read the reviews before hiring them. I WOULD OF NEVER HIRED THEM!!! read more