I have had nothing but excellent service and dealings with the service department of Ed Morse Cadillac in Brandon. They have always gone above and beyond to provide service and this last service was no exception. read more

I was here looking at an Escalade ( its kinda a prerequisite for being Italian lol ) and I found a few certified preowned available at this dealer. Its one of the nicer dealerships around the area ,upscale , luxurious , comfortable and good location right near i75 and Route 60 in Brandon. One thing I despise about going to a dealership or any retail establishment that has salespeople who work off commission is when you get there they are up your ass from the get go. I don't mind them greeting you and asking you what your looking for or how they can help that's acceptable but If I tell you I am just looking or I will seek you out if I need assistance , Leave me the f**k alone otherwise I will walk out. I had this happen once at this prestigious Lexus dealer who thought WTF they were , I explained nicely I will seek you out if I have any questions but this guy was obviously deaf cuz he followed me the whole time and I was in buying mode that day with cash in hand. I went to MGR and said you just lost a 50k sale cuz your salesman doesn't listen and respect the customers... Ok yes back to Ed Morse sorry I get on a tangent sometimes.. They were very respectful and friendly and did not harrass me , I was not able to find what I wanted there but I would recommend anyone who is interested in a Caddy to check them out, as they were first rate. read more

Fast, friendly service department. It may possibly be the cleanest dealership/service center I have ever seen. I appreciate the free coffee, water, and donuts. There is an Enterprise Rental right on sight which is very convenient if you have to leave your car. It is walking distance to many restaurants and Wal-Mart in case you need to grab a bite to eat or run errands while you wait. read more

We have bought our last 3 Caddy's from Ed Morse. Best prices, best service, AND you are treated first class. That 'retired military police' review is questionable. Travis was great to us. Maybe it is how you come across with people. read more

Fiat service department is a joke. One annoying experience where they could not return my call for weeks... okay, gave them benefit of doubt and went back. They replaced my battery for a reasonable price and with a solid battery warranty but two weeks later my car refused to start. Popped the hood and found they didn't tighten the negative connector bolts OR the negative terminal bolt itself at all. "Finger-tightened" would be a very generous description. Then simply wrapped the side battery insulation over the top of the battery (which, when rubbed against a loose terminal, causes sparking). good job, professionals read more

My first experience with Ed Morse Cadillac...very professional operation. I went in for my 7500 miles service. Car was delivered back to me in 2 hours including the complimentary a car wash. Service drop-off and pick-up was a breeze and all were friendly and courteous. Excellent job!! read more

Brought in a 2014 ATS for a recall. They everything handled and washed in about an hour. This dealer's service department is excellent, but sales department is another story. Thank you Craig! read more

Since I bought my Escalade from the Brandon location I thought it would be a good idea to go there for the service. This visit was terrible and the worst service I've had to date. The advisor Craig Hartman seemed to be very confused as in not able to find my vehicle in the system, and or misplacing the paperwork and keys. Although Craig informed me of the possible delay, the rental vehicle took over and hour to receive! And when I did receive it, the vehicle smelled like cigarette smoke and had an empty fuel tank! I was called and told the maintenance was completed, the vehicle would be out of the wash soon and I could pick up the vehicle when I was ready to which I accepted. Once I arrived home I noticed the tires were not rotated although Craig informed me the maintenance was completed. How did I know? I have a cap missing on my left front wheel and it was still in the same place! The advisor should have seen or known the tires were not rotated before I arrived to retrieve the vehicle. I've owned a Cadillac for more than 10 years and again, Terrible & Worst service I've ever received from Cadillac! At this point I don't trust the Brandon location and I'm truly thinking of having the steering wheel sent to the Fletcher location to be installed. read more

We are long time customers of Ed Morse Cadillac and had to deal with the new service rep who was not empowered, would not honor a coupon we had for tires or any service completed, and when asked to give a quote on specific services, came back with a completely different total with services not even discussed with me, avoiding the original question I asked. The service mahanher was also just as unhelpful when I asked to speak to him and I felt like I was at a shady dealership negotiating price for a vehicle purchase and not trying to get my vehicle serviced and tires replaced. I decided to take my vehicle to Sam's club for tires and the fuel injection service and air filter replacement because they do not BS in price and will honor a coupon they mail their customers. Mike Murphy is the only honorable service representative you have, to include the service manager. The quality of your people is like a pay here shady dealership and my 6th Cadillac will be purchased somewhere other than Ed Morse as a result of this experience. read more

I was so impressed with the experience I had at Ed Morse Brandon Cadillac while purchasing an Escalade that I brought my mother back the next day to buy an ATS. They were very professional and met both my needs and my moms. I called the internet sales person (Tamika) and explained exactly what our needs were and she not only met them but exceeded them. When we came into the dealership, Corey was there to greet us upon arrival and made our buying experience flawless and fun! He did the same for my mother. We will defintely be buying our next cars from Ed Morse Brandon and Corey! read more

Great service! Elliott and all of the service people took great care of me and my car for my long driving trip. Almost 4000 miles later, I'm still loving the car, and will be back again soon for my next oil change! read more

I recently retired and part of that experience was to purchase a new car. Of course I wanted that car to be the one of my dreams...Cadillac! An ad in the newspaper led me to Ed Morse Cadillac in Brandon, Fl. There by chance I was greeted by Al Carter who made the experience pleasant with no hassle no pressure. I did not make my dream come true that day BUT Al followed up with me by phone and email as well as Jeff the sales manager. They wanted me to know they were there whenever and if I decided to make my dream come true. I called Al, he had just the car I wanted..a red 2015 ATS sedan with black interior. We made a painless deal to include him syncing my iPhone, showing me how all the cool stuff worked on my new car, setting up some favorite radio stations and getting my OnStar activated. Thank you Ed Morse Cadillac Brandon, Fl. with a special shout out to Al Carter, the most professional salesperson I have had the pleasure to work with. read more

My first encounter with Morse Cadillac in Brandon has been.... Not good. Brought it in for a glove box that wasn't working on my 2014 Cadillac. Was told 4-5 days for the part to come in. At nearly the one month mark, I emailed then called and, wouldn't you know THE part just came in! Hmmm. Set a date for installation. Part of buying a Cadillac is getting a car when you have repairs done. Went back and forth with Elliott about a car. Lost that battle. No car...had to get a ride to and from a restaurant for lunch. Sigh. Got back, car was ready! I had asked the month before for the tire pressure to be checked as OnStar was sending me reports. Asked if t was done...short version it wasn't. Pressure was off on all 4 tires when I arrived back in Lakeland. Said something on the report that customer refused full check....was never even asked. Went directly to Tom Devine the Manager. He was apologetic. Will I go back, no. I'll head to Orlando next time and see if the customer service is better. Was disappointed in Cannon here in Lakeland as well. What has happened to attention to detail? Customer service is something we Cadillac owners expect. Sorry Brandon, you've lost my business. When I'm ready for a new caddy I won't shop there either. read more

Where do I start...1st the sales person Sean Michael dropped the ball, we went in to trade our 2010 SRX for a newer used 2014 SRX we agreed on what I wanted in another SRX and he said they had one and he would get it there for us to view, well days go by and we don't hear from him, then he finally calls and asked if we were still interested into trading in our car like he forgot he was supposed to call when he got the one in he told us about. He completely forgot so we had planned to go somewhere else but then a manager emailed us about coming in to look at a car and I emailed him and said we were just there!!!! and told him what happened, so he asked us to come in again and that they would have that SRX there for us, well we drive AGAIN all the way from our home over 30 minutes away only to find they only had a 2013 SRX for us to look at, it was very late because I had to work that day and then drive out to see the car. They told us it was inspected and even had an Allstate agent there that supposable also checked out the 2013 SRX because our insurance is also with Allstate. So by the time all was agreed upon employees were heading out of Ed Morse and we were shifted through a construction zone into Alfa Romeo Fiat dealership and asked to wait in there waiting area, while we sat for a long time waiting there was a TV in the waiting area and we were watching it until some guy wanting to go home came up and shut it off then he looked at us knowing we were watching it and said stupidly "you weren't watching that was you?" So rude! It was dark outside by then and when we finally got home the next day we found a rock nick in the windshield that wasn't found by the insurance person or your so called Certified inspection! Also the driver's seat belt wouldn't retract properly and the passenger front window would not roll down or up and the backup mirrors would only work sometimes and the GPS wasn't working properly either, we always buy Cadillac's when we lived in West Palm Beach and have NEVER EVER had poor service or been so disappointed with the lack of care for customers, we had to take the car in and when they gave us a loaner car it was a cheap stripped down SRX and the gas tank was on empty! They had our car from Wed until Saturday when they finally called us to pick it up and when we picked up the car and got home the seat belt was not right when I tried to adjust it, it would not move down or up for I am petite and the seatbelt was cutting into my neck so by now we are so fed-up we took it today to the Cadillac dealership in Bradenton and they told us that whoever took it apart didn't put it back correctly..... no surprise to us that it wasn't done correct! read more

Mike Murphy in the Cadillac Service Dept is truly outstanding. I have dealt with hundreds of these guys over my 38 years Handling ins automobile claims and have never met anyone as proficient and courteous as he is. Always a professional! read more

This is my 5th Cadillac Esclade & we have been with our salesman Scott Olds for the past 4 purchases. Main reason we keep coming back to buy a Cadillac is how professional and smooth Scott makes every transaction we make. read more

worst service I have ever received anywhere. Took my car in once and they screwed the door up that they weren't even working on. I go back to get my driver side mirror fixed(mirror won't go up and down), I get home and my driver side mirror won't retract now. Go to take it right back at 5:15 to fix and they tell me all the technicians left already. They said they were open until 6:00. UNBELIEVABLE!!! Oh , and I have never given a bad review to anyone. read more

My vehicle had a few reasons for service. Craig was able to get me in before my scheduled time due to the urgency. In a weeks time my CTS-V received a new rear end, battery, oxygen sensor, head light assembly, and weather stripping. On the pick up day for my vehicle he was waiting for me with the papers to sign with key fob in hand. I was in and out with him returning the rental car for me in about 5 minutes. Craig is a great example of what to expect from America's luxury automaker. Along with Derrick as the technician and Craig service writing there is no place I would take my vehicle. Two outstanding individuals who need to be recognized among their peers. Job well done!!! read more

Do not go here for anything. Took 3 days to NOT get a online appointment, chat person was an idiot. Paid over 100 for them to NOT fix my check engine light. The Cadillac product has been nothing but a nightmare for me, broken windows, recalls and now poor service. I used to get great "free" service because buying a Caddy was a club, now they treat like any other dealer. When I told them I didn't want to pay for the work they left my car in miserable condition. Plastic and paper over the seats, footprints on the seat. What a bunch of idiots. read more

Travis DeVall is the supreme best in working the deal and making everything that I wanted happen. This is our second experience with him and it is even better than the first. He and the dealership moved our new Escalade 1400 miles to a northern suburb of Brandon called Iowa, and it came to our doorstep. We can't be happier. THANK YOU read more

I have had items stolen from my vehicle from the Brandon location on numerous occasions. I guess I haven't learned my lesson. Each time I go there, something comes up missing...from gum to mints to expensive eyewear and beyond. Most people probably don't realize their property is being stolen or assume it was lost. Today I set a trap and the employee(s) fell for it. I immediately ask to speak with the general manager since I've already notified the dealership on several occasions. I previously posted a review on Oct 31, 2016 documenting my experience. This was the response, "Thank you for your feedback regarding your recent experience with our Ed Morse Cadillac Bayview location. We apologize if it was negative in any way and are looking into the information you provided and will have a manager reach out to you. If you would like to speak to a manager directly in the meantime, please contact the General Manager, Mark Wamsley, or Steve Murray, Service Manager at 813-661-0887." Well, no manager or anyone else ever reached out to me...that response seems to be to deflect the bad review rather than address the problem. Today I waited 30+ minutes to speak to Mark Wamsley to no avail so I left my contact info. Four hours later, I called to speak with him and/or Steve Murray and neither were available. Meanwhile, I had to leave voice messages. Seems sales and service trumps customer service/satisfaction. read more