Used to be with them over 30 years then the service went downhill fast. Rick is a nice guy and the…read moreowner but he is a one man operation and has to sub contract out work to expensive sub contractors who charge an arm and a leg. Good luck getting a service call in a timely manner and if you do be prepared to pay through the nose. There are better options.

These guys got the job done; however, they were incredibly expensive, easily two and sometimes…read morethree time more expensive than plumbers who have done comparable work. I believe the labor costs are so high because they always have two guys on the job even when it is clearly a one-person job.

Great salesman, Raoul, who took time to explain every part of the system with my wife and I, plus…read moreoffer suggestions on how to move forward as we're also doing a remodel. On installation day, Niko was friendly and efficient. He stated the whole system might take until 3pm to install, but finished by 1:30pm. He made sure to clean up after himself and then walked me around to explain the system. Great team, and with a zero electricity softener system, helps with cost savings for us as well. Will definitely keep working with them.

Amazing experience! Everyone at this company was professional, knowledgeable, and highly…read moreresponsive. They responded to our inquiry very quickly and scheduled us a meeting with Tam. Tam came to our home, tested the water, evaluated the existing setup, explained the available options, and patiently educated us on how the system works. He took the time to answer all of our questions. Benjamin handled the installation and did an excellent job. He adapted smoothly to a few unexpected challenges and completed the installation beautifully. The water softener has been working perfectly since day one, and our hair felt immediately softer! We are extremely happy with the results and would highly recommend this company to anyone looking to improve their water quality!!!!!!!!

I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

My house is on a hill and I was getting tired of lugging 5 gallon bottles from my driveway, up a…read morebunch of stairs and into the house. So I called Pure H2O and switched about 6 months ago. The water tastes as good as the best bottled water and I never have to worry about running out or forgetting a delivery day. It's just really convenient. Sal is fantastic. Just recently, we had a problem with our machine (it was our mistake, we accidentally kinked the water supply line) and he was there the next day to fix it. No charge. And because we were nearing our 6-month maintenance service, he changed the filters while he was at it. I can't say enough good things about it! NO more 5 gallon bottles!! Yippie!

Wonderful Water System for the house and the Business. . I've had the service for over a year now…read moreand I can highly recommend! Thank you, Sal and team!

I installed a water softener many years ago and I cannot say enough great things about Soft…read morePatagonian! From the first call, Ed the owner worked around my availability and made the entire process super easy and fast. The installation technician was knowledgeable and efficient, and Ed walked me through the owner's instructions carefully. With that said, I think what really sets Ed's company apart is his obvious pride and care for his business and customers, as clearly evidenced by his prompt and excellent after-service. I felt a bit bad about asking him all sorts of questions years after the job was done but he always responded quickly, enthusiastically, and professionally. I had a few top rated service providers come by for quotes but I'm sure that I made the best decision to go with Ed.

I spent a considerable amount of time doing research on finding the right product. Once I knew what…read moreI wanted, it was just a matter of finding the right company to work with. Ed was very polite and educated me further and helped me understand the difference between the different types of filtration and softening products on the market. Ultimately I decided to go with Soft Patagonian not just because they had a superior product but also they had a very respectful and professional team. That made a complicated install for others extremely clean and easy. I highly recommend them and have already shared with all of my neighbors who I think they should consider if they are looking at a water softener for their home. By the way this is the best purchase I've made all year!

I have used them for 35 years without any issues. I highly recommend them. They are prompt and…read morecompetitive.

When the reverse osmosis system sold to us by the big C started to leak and we were getting nowhere…read morewith that monopoly holder in Salinas, we called Pacific West. Barry showed up the day we called and replaced the crappy system installed poorly by "the Man you call" with a high quality and compact little package of his own design. It's more efficient, makes sweet tasting water and he promised to show up for services and remind us when they're needed (unlike the other company that blew us off for numerous appointments.) We plan to have him replace the water softener those other guys sold us too. The old one failed and caused us to have to call a plumber when the water suddenly didn't work in our house anymore. We're looking forward to Barry's chlorine removal unit too since the tap water in Monterey is like drinking from a swimming pool. We highly recommend Barry at Pacific West. He was referred to us by A&R Plumbing which is the highest rated plumber on Angie's list.

About a year ago my Rheem water softener died so I decided to up my game and purchase one from the…read moreClean Water Systems because I thought they would carry a better product and I would get better service if needed than from a big box store---NOPE! First-I paid almost 3 times as much for the system than if I would have purchased one from Home Depot or Lowes. Second-The installation I had done on this new product was done by a pro and the programming of the unit went well. Third-Soon after the system was installed it began doing erratic things like regenerating at different times than the one that was set. The regeneration time was cleared and reset multiple times only to have the softener revert. Fourth-I called and Emailed the customer service rep. and he tried to correct the regeneration problem by walking me through the steps but none of those fixes worked. He then contacted the manufacturer and they responded with a new fix but that did not work either. Fourth-The owners manual is THE WORST!!! It is just a cobbled selection of random instructions, almost like you walked into the middle of a conversation and then try to understand what is the gist of that conversation. Early on when I commented on this I received a call from someone at the Clean Water Store and she wanted to know and understand how they could improve the manual. I suggested she look at how Rheem or Whirlpool or GE does it. Their instruction/owners manuals whether printed or online are clear and concise. Doing so would probably eliminate many questions and Emails to the service reps. Fifth-Here I am a year later with an outstanding service ticket. A few days ago the rep. contacted me and said he was going to close out that open ticket. I replied the manufacturer never helped us correct the regeneration problem. He stated, they never got back to him. Sixth-My impression and experience shows that once you purchase from the Clean Water Store you are on your own. The service rep. tried his best but like me he was left in the lurch. The warranty on the product from the manufacturer is worthless, it means nothing. The owners of the Clean Water Store should take heed, they can not ignore ongoing product problems that affect their customers. If they continue to not serve their customers, their customers will find a company that does. STAY WAY! You would be better off throwing your hard earned money in the street.

Order chlorinator system 3 months ago pump went out . Hooked up correctly ,in weather proof area no…read morereason for it to go bad just poorly ,cheap product for 600 plus . Called and said would send new pump . Spoke to tech and customer service and both said would send in for request to have it expedited being we were now smelling rotten eggs in home . Did not approve it and now we have to wait for a week . Called said they can't change it now that's its in route. If would of sent overnight or 2 days because of the inconvenience would of been nice being it's not our fault their system went back so quickly . Wish I just got my money back as it's cheaply made . Same item china for 100 versus 600