This is exactly why independent craftsmen still matter…read more I originally went in looking for advice on shortening a Montblanc palladium leather belt. Rather than trying to sell me a service, the gentleman took the time to explain how it should be measured, where it should be shortened (from the buckle end), and what the correct finished length should be. He never once pressured me into leaving the belt. I left, thought about it, and came back simply to thank him. When I offered him $20 for his time, he initially refused. I insisted and told him, in my best northern English accent, to "have a beer on me." He was genuinely delighted. That interaction told me everything I needed to know. Integrity, craftsmanship, and old-fashioned customer service are becoming rare, and this shop has all three. If you have quality shoes, belts, or leather goods, this is the sort of place you want looking after them. They've earned a customer for life.

BEWARE - BELIEVE THE LOW RATINGS…read more It is truly disappointing when an establishment has a lack of compassion and customer service. Especially when the establishment is being trusted to handle high value and sentimental items. This is unfortunately what we experienced at Crestwood Shoe Repair. The lack of communication and care for my shoes was not acceptable and truly upsetting. The condition in which I got my shoes back was horrific and the worst part is that the employee who was assisting me made it his mission to hide the condition when handing back my item. What I have experienced makes me question the "skills" & "customer service" that so many of the positive reviews mentioned and I strongly encourage you to take your items elsewhere if you care about them.

My best friend has spinal bifida and she needs a special shoe made with a nice man who attended her…read moreand tried to rush the shoe order saying it'd be done in a couple of days attentive and totally understanding what she needed. Thank you so much. It's hard to find a good shoe I will keep you in mind for anything I need in the future and the price was completely reasonable for two pairs of shoes with lifts only $40 wow what a bargain in this day and age

The website says one of the services they provide is add holes on the belts or straps on purses,…read morejust left the place just now in disappointment because he said he could not add a hole on the strap of my purse I just want the strap of my purse shortened but oh he said he could not do it and to try the dry cleaning place because maybe they have the right tools. But don't they have the right tool because that's what their shop specializes on? Maybe he thinks I am asking for a freebie. But anyway this place is useless in other, unable to do the simplest thing to do, add a hole in the strap.

Re-soled and new leather/rubber heals along with new strap for my Alden Shell Cordovan monk strap…read moreshoes, with hidden stitches! 100% professional job unlike Crestwood Shoe Repair.

What a total rip off. $20 just to put in taps. $10 for a basic shoe shine. I could not…read moreunderstand what he was charging me because of his poor English, he does not write down his prices and then he charges 2x the cost of a Manhattan shoe repair. Do not go here.

Probably the best shoemaker and skilled craftsman I have ever encountered (unbelievable skill with…read morea quality bag such as Loewe, or an expensive Nantucket basket), only to disappear, leaving a phone number on the door that doesn't even get answered. Where are you, Mr. Max?!! Anybody out there know . . . . . ?

I love this shoe repair. Old school. The owner is a very nice guy, friendly, and does beautiful…read morework.

I wish I didn't trust the reviews. So disappointed with this place. When I walked in, there was a…read morewoman in front of me getting soles added, he negotiated with her. I step up and he makes a comment about how "you can afford it full price because these shoes are expensive" and refused to negotiate. Ok... it would be expensive to take them to the city cobbler so I just paid what he asked. Three pairs of Jimmy Choos and Manolo's needed a protective sole added. I'd worn each pair a few times, so one needed new heel tips, but they were in ok shape. The work is so sloppy. Glue all over the sides and front of the shoes. Where he cut the calf leather sole with a blade, leaving cuts in the remaining part of the shoe, gaps between the adhered rubber and leather, and peeling. I asked him to fix one of the Choo's before I left with glue. It's sloppy but at least not exposed! I feel sick for paying in advance. Huge mistake going here. Do not bring expensive shoes to them! Maybe if you have a rubber boot and don't care about quality but these are rare samples from the NYC headquarters. I'm so upset.

I've been using the services of Embassy shoe repair for many years. Not only for shoes, but also to…read morerepair purses to replace zippers on jackets and many other things. Outstanding work. An honest and trustworthy owner. A true local family business. I encourage everyone who is in the area to use this service. You'll always get a smile and you'll get the best most professional results. He recently repaired one of these fancy high-end purses for my wife and she was thrilled with it. So if she's thrilled, I'm thrilled.

I have used this gentleman many times. He is a true, dedicated craftsman. When he repairs your…read moreshoes, you walk away with complete satisfaction.

This place is great ! I realized my Dressy & expensive heels were missing the lifts on both…read moreheels only hours before a formal event . Found this place and the owner could not have been nicer. He fixed it for me within 1 hour and didn't over charge me ! I will definitely be coming back here ! Convenient right on Mamaroneck Ave in town.

Fast , not too $$$ , great job Promised and on time in a shoe emergency! Highly recommendread more

If you need your shoes repaired I highly recommend visiting JC's not only are they the sweetest…read morepeople but they do an amazing job making me and my husband shoes look like new. They replaced the bottoms on two of our shoes and fixed a scuff and rip on another pair of mine. They seriously look good as new!

Great service. I had a handbag restored & it turned out even better than I expected. Nice guys.read more

I brought in my mother's 1940 very worn, brown, alligator pumps and a matching purse with a ripped…read morestrap, and they went to work. They secured an alligator hide to remake the leather purse strap. They relined the bag and the shoes. When finished (which took about 4 weeks, due to waiting for the alligator hide) this pair of shoes with the matching bag looked like new. I've also had Occhicone re-dye a Coach bag, repair a briefcase, fix many pairs of shoes for me. I have a special pair of Ferragamos that fit me like a glove, and I bring them in every year for rehab. After 15 years, they look new. I give Occhicone 5 stars! PS, they could do much better answering their voice messages. I sent them a post card asking them to call me.