I've given this establishment my business 1 time too many. The only decent job they did was to replace a zipper on a knap-sack. As a shoe repair shop they're a huge disappointment! I DO NOT recommend this place. read more

Open for 60 years, this place is a hidden gem, owned and run by a kind Vietnam Veteran who's owned the place for over 20 years. His services range from shoe and jacket repair to watch battery replacement & more. He's a smart and honest man with decades of knowledge and beyond reasonable pricing. I wouldn't go anywhere else for such services. Truly an amazing small business. read more

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stay away. this shop does not stand by its repairs. my broken zipper remained intact for exactly one day after his repair. his response when i told him that, "too bad." read more

If you ever need shoe repairs, this is THE place! Not only is the owner very sweet and helpful, the work itself is worth more than 5 stars! Definitely recommending family and friends to this shop! read more

Owner wasn't wearing a mask and only put on on after requested to do so. The repair was not done as agreed. Find another place to repair shoes. read more

I had a terrible experience at this shoe repair place (next to the ice cream/pizza parlor in Dobbs). I took several pairs of shoes/boots here based on 3 recommendations. One pair was BRAND NEW J. Crew boots that needed only waterproofing. The boots came distressed and were intended to look old. When I took the boots in and asked for waterproofing, the repair shop owner asked if the boots were new and I said, "Yes. Brand new." But when I went to pick the boots up, the owner had polished them to make them look deep black instead of distressed, as they were intended. I was so upset I started crying. He told me he usually writes on the ticket if he should not polish/only waterproof, but didn't this time. He angrily said he would reimburse me, but would not give me my boots back and made me sign a ticket saying I "will not complain again." Am I in kindergarten?? Then he threw the new boots in the GARBAGE! In this economy with so many people struggling to eat and clothe their families, I find that behavior unthinkable. I said I would take the boots to donate them, and he would not give them to me. Please do not patronize this shop! read more

Be explicit with your request. The shopkeeper completely spoiled the color scheme of my multi-colored oxfords with blue wing tips, which are now black. I brought them in to replace worn heel soles--that's it, not polish or anything else. Probably to an old-school eye they looked a bit shabby, but much to my dismay the perfectly distressed, soft texture of the leather came back a hard, waxy black. To make matters worse, the first time I wore them again was during a light rain, and the shiny coating used on the wooden part of the heel bled onto my pants & made a mess. I spent a good hour attempting remedial work with saddle soap and a navy polish (that I had to purchase), but they still don't look nearly as good as when I dropped them off. I'm hoping that as the finish wears again the black parts will return to their original blue, but in the meantime the navy laces look kind of stupid. The new heel sole is great but wish he'd limited his work to what I requested. read more

This guy is more expensive then my shoe shine in Manhatten. Also the first time someone wanted to charge me more money for my brown shoes then my black ones Sorry bro Dobbs Ferry Rent is not more then Madison Ave read more

Excellent repair and show care for my boots. They have replaced a heel and sole while conditioning the boots. This is a cash only business. It seems that they are open to repairing any leather item or heavy sewing jobs. read more

this is my go-to guy for shoe repair and watch fixes. he works quick, his prices are fair, and there's nothing more to say.

Two zippers on my favorite suitcase had broken and the owner fixed them beautifully for $20, saving me the cost of a new suitcase, which would have easily been 10 times as much. I couldn't be more pleased. read more

The guy is nice even tho i had some trouble to communicate with him. He fixed my purse for 10$ and a pair of shoes for 45$ (new sole, fix the zip and sew the heal) i think its reasonnable since i went to 2 other shoe repair who didn't want to fix it. read more

Convenience brought me to Valentino as I needed to drop off shoes before the train ride into the city. I brought in a pair of boots that I wear almost daily. The heels (they're flats, about an inch if even) had started to crack so I wanted them replaced. The heels cost about as much as the shoes themselves but it if works, it'd be worth it. Too bad a week later the heels started coming apart and the shoes were leaking suddenly. I brought them back and he redid the heels for free. Two weeks after that I was wearing the boots on a trip to Chicago. One slight turn on the heel and the whole thing fell out. I spent my Saturday night hammering a heel back in and cautiously walking back to my apartment. Valentino has no idea what he's doing. The quality is crap, they're rude and overpriced. STAY FAR AWAY. read more

Terrible. Brought a pair of custom Italian boots to be resoled and he ruined the boot. Cut the leather sole in half and left nails sticking out and right through the ball of the foot. read more

I moved out of the area many years ago, but I still bring my shoes to Valentino's when I visit family in Dobbs. His work is excellent and efficient. I brought three pairs of boots in over the holidays and had them finished in a day. They looked almost like new when I got them back. He replaced the entire outer heel with leather on my fave Timberlands. Honestly, this man's work is exceptional. Truly a skilled craftsman. read more

I'm really kind of surprised to see the horrible reviews. Valentino is my go-to shop for watch batteries and bands, I own several quartz watches including a Movado that he has changed the battery on. Never had any problem at all. In fact, once I brought him a watch and the band and for 5 dollars he helped me install it instantly. His prices are reasonable and his turnaround time for watch repair is usually a day or two. I will keep going back. read more

After working in fashion in the city, I am relieved to have excellent shoe repair right in Dobbs Ferry. I've probably brought in 15 pairs (mens and womens) and have been happy every single time I get them back. read more

I have been to this shop for 5 years as the owner is so professional and kind to help customers all the time. He does not only all kinds of shoes repair but also does watch battery and band and pin replacement, luggage repair, zipper replacement, gloves and jackets replacement, baggs renewal and redye. Costs are very reasonable with high quality materials. I strongly recommand this shop as must go place if any cases of such mentioned above. When I had case of problems of repaired shoes, he did all his effort. read more

They did a great job with repairing the zippers on my boots and didn't charge a lot. I couldn't find my pick-up ticket at first, and they were resistant to looking me up by my last name, which was a little annoying, but all in all a very good experience. read more

These negative reviews scared me...but I tried it anyway and was pleasantly surprised with how happy I was with the service. I went in with an emergency heel repair (was at work and did not have a spare pair of shoes). They took my shoe happily and repaired my heel and had me out in about 10 minutes and charged me $5.00. They even loaned me a shoe to run next door to the ATM. read more

I brought in a pair of sandals to be re-soled. The sign in front of the desk states "100% cash deposit upon leaving your shoes". We gave the man $40, which he said was the full cost for the work, he gave us our ticket, and we left. Well, foolish us, as we did not look at the ticket which said that we deposited $20, not $40. When I returned to pick up my shoes, the man asked me for $20. I told him that I was sure we paid the full amount, but feeling somewhat intimated, I gave him the 20 and left. I spoke to my husband, who was 110% positive we gave him the full amount. So I went back, and I told him that we absolutely paid him the full amount a week ago, and he began screaming and raging at me, saying that I was lying and why would he have written $20 on the ticket if we had given him $40. I stayed calm, suggesting that perhaps he made a mistake, as the store was busy at the time. He again raged at me. I told him that we had just moved to Dobbs Ferry, wanted to patronize a local store, but I would report him to the BBB if he did not return my 20. He then went to the cash register and took out a 10, which he threw at me. I refused to take it, at which point he threw me a 20, still raging. Needless to say I will not patronize this shop again. read more