Do not purchase from this location. Highly disappointed. Order Number: W2013631480-1 On 5/5/26 I placed an order for 7 arrangements totaling $499.92 from this Edible Arrangements location. The order was placed prior to the store opening and I paid for one hour delivery as advertised by the website. After 3 hours, I called the store and asked where my order was. They stated that ran out of items and are shopping for the items at another store. I informed them that I paid for the hour delivery in which they told me "oh you did, then we will refund you but your order will be there". I informed them that it is for a school and school is out at 2 pm. I was told it'd make it on time. Two young ladies met me in the office at 1:59pm. None of the arrangements were the arrangement I ordered. There was supposed to be m&ms in the arrangement in the vase and there was just kale. Additionally, all of the red boxes were torn and it looked sloppy. Furthermore, I asked for 7 balloons that say thank you for the arrangements and they gave me 6 which made it awkward handing out to staff here. I do not appreciate not getting what I paid for. On 5/7/26, after calming down, I filed a complaint with edible arrangements online (complaint # 172072) in which included photos . I got an email that my complaint was received then another email stating the complaint was closed. I have been trying to call 1-877-363-7848 to speak to customer service since then and keep getting sent to voicemail. Ive left several voicemails and have not heard back from the business. read more

Is it possible to give lower than one star? They are scammers. Save your money. They lie about delivery times. They fail to deliver as promise. read more

The reviews are CORRECT! This place is terrible. Do not trust them with any major events. Their website says guaranteed delivery by 9pm but that is a SCAM! It is currently 10:22PM and nothing was delivered to my wife. For the prices they charge they should be able to meet their demand easily but they just suck at business. O and the funny thing is the delivery location is literally a few blocks down the street and they couldn't even get it there at all. read more

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DO YOU SEE THE REVIEWS ON THIS BUSINESS.... ORDERED, NOT DELIVERED ORDER NOT DELIVERING TIME. SCAMMING. PEOPLE RECIN THE RATINGS, IT'S THE. REVIEWS, THIS IS EXACTLY WHAT I MEAN.THIS COMMISSION SHOULD BE CLOSED DOWN...... THERE SHOULD BE ASHAMED OF HERSELF.....My name Raiyah.. I ordered a bouquet, a card /my and a cake from this people, and I paid 14.99$ 2x because it was 2 orders I dont know why they would do that , i guess ti make money. But anyways my order to my fiance, on his birthday I didn't get delivered the same day, and he's going after army. Sad sad sad i came to find out that these people didn't have the items that I ordered, but no one contacted me no one called me.No one told me anything.But manager said to the employee that she called me two times but that a lie.No one called me at all, if I didn't call them over and over again, I would never find this out. It is so disappointing and when I called the lady I spoke to over there. She act like she don't even care about the d*** business. She acts like she don't care about the sell. She's telling me, I can refriend you money back to you. That's it. I'm like what happened to the order? Why didn't get delivered?No answer.Then, finally, show me there were no items. The card does only $3 and 99 cents. They didn't have the most expensive things they had. But only a card didn't have, and they decided not to deliver my order. Seriously, for authors, hassel, they didn't help me out, didn't say okay, well you know what? Since we don't have this item, how about we give you this? Nothing, they were just so eager to cancel order. And the money will get to my account in 7 business days.That's b*******. I will never ever ever do business with them again. And I recommend no wonder you guys do business with them.I'm telling you. If they really cared about a customer, if they really care about the money, they would not just tell me we were referring to you. We referned you referen to you no Those say, oh, you know right here something else for you to give to your fiancé. And the funny thing is, delivery said, oh I can give you one cupcake seriously. For my order and I've been delivered on time. I paid extra for that still not delivered yet. All this hassle, and you can only offer me one cupcake. When I paid fourteen 99 2times to get delivered the same day. I'm so p***** off. I'm so hurt because my fiancé couldn't get his cake in flowers before he went to army and it's odd because of these people. I blame these people, I blame them. My fiancé couldn't get his birthday cake in flowers and my card. Before we went to army, he missed, he missed it. I would never forget these people ever in my life. These people suck the company suck. I wish there would never have been. I wish the committee. I wish they could bankrupt. I wish they'd get the business closed.Because that's the that's what the deserve read more

Edible Arrangements - My order.. I hate this place - Gift Shops Near Me - Hayward, California

I placed a 1 hour same day delivery first thing in the morning. By 1 PM, I realized that the order hadn't been delivered nor did the tracker show it was made. I contacted the store and spoke to a male who stated that the order didn't have the 1 hour delivery window and I could contact corporate but that the order was next to go out. At 3:00 PM, checked the tracker and nothing had been updated. I again contacted the store this time multiple times but there was no answer. I left a voicemail requesting a call back and proceed to contact their corporate number which sent me back to the store with again no answer. I do think this store needs to review their orders to make sure when their customers who are ordering and paying extra for a delivery window is made to meet what they are offering and not just one avoid phone calls or just push the customer off to corporate to only be sent back to the store who doesn't care to answer. read more

Don't shop here. My husband ordered something specific for my daughter and they called me after a while saying they didn't have it. I said okay that's fine, she offered me something else which I approved BUT the problem was that my husband paid for 1 hour delivery which was $15 and the items arrived 2-3 hours after we ordered it. I asked for a refund and they didn't give it to me. I called and they did not answer. Unprofessional and they just scam you! Do not go here! read more

Definitely the worst EA location I've ever ordered from. They don't answer the phone. I've called every day since Mother's Day. IF they do deliver your items, it will probably be as late as 10:30 PM with no communication, and you order a bouquet just know that it will look like absolute sh*t. Please don't give this business your hard earned money. Go to the one in Fremont. Reach out to their social media and tell them if any issues ( which I'm sure there are many) they will give you a full refund :) read more

Edible Arrangements - What I ordered. Paid over $120 - Gift Shops Near Me - Hayward, California

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Order an arrangement here and it came out great. Would be purchased again. The fruit was really fresh as well.

Do not go here if you want a pretty, presentable gift. The flowers I got had pedals falling off and did not look fresh, so I did not take the flowers and requested a refund. They ran out of flowers.. so I was not able to get others. And the packaging was terrible. The chocolate covered strawberries were in a plastic bag and the personal note was stapled with a discount paper. Worst first experience. read more

Edible Arrangements - Gift Shops Near Me - Hayward, California

Ordered and fruit arrangement and paid extra to have same day delivery. A day later still nothing, no confirmation of order being made or delivery. Will not answer the phone. Don't order from here. read more

What a terrible experience! I ordered gifts for Mother's Day and paid extra for a personalized card. Not only did the tracking not provide any ETA, but they did not deliver the card! They do not answer the phone at this location nor do they respond to customer service requests via email!!! I will be sure to tell everyone about my terrible experience! Way to ruin such a special occasion. read more

It was an amazing gift!! I really recommend this place(the delivery man was very nice!) read more

Edible Arrangements - Gift Shops Near Me - Hayward, California

Had a great experience overall with this place! Not sure why the low rating! I ordered through the website literally only the day before, which frankly I thought was too late to order an edible arrangement. I was getting a large birthday bouquet and had it for pickup for the next day at 4:30pm. They actually called me the next day at 12:30pm to tell me that the bouquet was already ready for me to pick up. I was surprised that they were able to make it so early and have it ready. They told me that they made it early to assure flexibility in my schedule, I appreciated that. It was also super easy to go in and pick up from the bouquet. Since everything was prepaid through the website. The whole process was really simple, and I have no complaints! I would recommend ordering through the app for ease!! read more

Horrible service. 1) called about 10+ times on different days after ordering and never got a response 2) paid 30$ for flowers and never received them 3) the fruit was in horrible condition and missing some of the fruit 4) I ordered a small heart balloon edible arrangement that had no writing and it came with a completely different balloon with a different design (this was sent for an anniversary of a death and the design did not go with the occasion) 5) did not show up when promised, it was received an hour late I'm very disappointed.. read more

DO NOT ORDER FROM THIS LOCATION. I've been placing order with EA for years; never have I had such a horrible experience!! I placed an order for delivery on 8/23 and was advised it would deliver Saturday 8/24. I was home all weekend tracking it, and every time I refreshed, it said the driver was 3 or 4 stops away. Guess what? It never delivered. The driver lied and said they were unable to deliver due to nobody being home to answer the door. Which is odd because I was home all day... Someone from the store called and said it would deliver Sunday; okay great. Waited all day Sunday...never delivered. This time, the tracker never moved. I called Monday morning and left a message letting them know I would be picking up my order since they seem to have trouble finding my house. When I went to pick up, there was nobody at the front counter. The girl who finally came out seemed very nonchalant about the whole situation, and wasn't very helpful when I explained how I used my ENTIRE lunch break to PICK UP and order that should have DELIVERED 2 days prior. So I called corporate and explained the whole situation. The woman seemed very understanding and let me know someone would be contacting me to rectify the situation. Lack of communication must be part of EA culture bc I had to call back TODAY, only for them to tell me there will be no refund due to me picking up the order. They advised me to dispute the charge with my bank. Really?? I requested to speak with a manager and they said they would note it and have someone reach out in 24 hours. Absolutely ridiculous. read more

Update: spoke to the manager who apologized profusely and made it right with a credit. They were overwhelmed that day and acknowledged their issues. Appreciated the credit and apology. read more

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They suck!!!! I placed an order to send to my grandma for her birthday last month, to surprise her. Per the email it said it got my order and it was working on getting sent and that is all. However, I kept checking to see if it was finally delivered and still saying that they are working on order. So I contacted the store and no answer. I had left tons of messages and nothing until finally someone answered and I asked this person and I should have asked for her name what was the status of the order and she said oh that it was sent out and I said oh wonderful.... However, I spoke to my aunt and asked if they got my delivery and she said they never got anything. So I called again the store no answer and there I was again leaving messages and no response!!!!! I never got a call back, All I can say is the place is a rip off and they are running a scam!! I will never order from there again!!!!! read more

TRY A DIFFERENT LOCATION. I urge anyone who wants a beautiful and edible fruit arrangement to not order from here. This is the second time I get nothing but melted messes. The first time the chocolate strawberries were beyond sweating they were dripping and the roses were wilted. They have way better ones at Safeway for cheaper. I regret not taking pictures that time, because I was thinking maybe it was just a bad day, which for the prices they have is ridiculous. Now the second time I ordered something for my mom and this is what she got (look at pics). It was extremely disappointing for $60. When you and look at their website, they state that these orders are delivered in a cold truck. I witnessed with my own eyes as the delivery person pulled my mom's arrangement out of their trunk on a 84° day. They don't care about their customers, their product or the brand that they represent. read more

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New management team- they were kind and helpful with choosing a last minute arrangement. Their customer service was much more pleasant than my previous experiences. read more

This location has new management. Ali recently purchased the business from the old owner who had the worst customer service. The older owner was so horrible that the place was losing business. I went into the establishment to see what they have to offer and they have many gift ideas which include chocolate covered fruit arrangements baked goods teddy bears and flowers. If you are planning a party or would like to celebrate your loved one check this place out. The deliver! The new owners Ali even gave me some samples to try. I have to say their chocolate dipped pineapple which is usually in their fruit arrangements was so good and the white chocolate cupcake was delicious. Stop by and grab a sweet! read more

Horrible service! Do not shop or order from here! Ordered online for same day delivery! Lady called 20 min after to tell me they are closed mind you! It says they close in one hour! And even though I paid for guaranteed same day delivery which is 15.00 extra she told me that it can't be done today and that "door dash" takes an hour to come! It's the lies for me! Horrible customer service! Never again! We will see how long it takes for them to cancel my order! read more

A+ service from the new owner! This location is my go-to for special occasions, and under new management is is running very smoothly. They fulfill orders quickly and accurately. The quality of the food is great and the packaging was very neat. I'm super impressed! read more

Was a great service. Ordered this for my daughters 22nd bd as she was at tech school at KEESLER Air Force base Bilox MS. I was really glad I left her cell number as contact number. The driver was able to call her and she went out of the gates to pick it up from him . The mailroom on base closed at 1 pm and he made every effort to make his delivery. Th read more

Amazing service and the staff is very helpful on making the perfect arrangement for my mother! Will be back for sure!!!

This is a new location close to home. It was the last day to redeem a coupon for free box of edible fruit. The store front is small but cute inside. Upon entering there was a masked guy behind the counter absorbed in his cell phone. He didn't even look up when I came inside. I said HELLO and he looked up. I told him about the coupon and he just walked away through the prep area doors. A woman came out (no gloves). She asked for my cell number, punched it in and politely told me " your coupon expired yesterday". Luckily I had a screen shot of the coupon which showed the correct expiration date. She said she had apples and strawberries available and I said that was fine. She returned a couple minutes later with the cute box. The strawberries looked great but after one bite clearly they were either previously frozen or just not a fresh product. The apples were very good. I shared the box with coworkers that said the same about the strawberries. Well it was free after 3 pricey purchases so maybe the freebies are of lesser quality...? I asked if they had the advertised smoothies but they said "not yet". It was not a very friendly staff so IF I do visit another storefront for Edible Arrangements I will probably try a different location. read more

Edible Arrangements - Inside the store - Gift Shops Near Me - Hayward, California

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I placed an order yesterday for my god daughters birthday. And i don't know what to say when I received the call that the chocolate M&M dipped strawberries were received completely destroyed. The chocolate was melted. There was even a strawberry knock down from the vase in the bag. And when I asked "well, did she at least get the balloons?" She told me she never received balloons. I paid for balloons to be added to my order and they weren't delivered like how!? At that point the driver have should just returned back to the store because I wouldn't even dare to give this to someone. read more

Edible Arrangements - Gift Shops Near Me - Hayward, California

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This store has the worst service I've ever experienced. They did not deliver my full order twice. They seem to always miss 1 or 2 items, this is crazy!!!! Can't get in contact with costumer service and I had to make a report online. They ruined my Mother's Day. Do yourself a favor and don't order at this Hayward store. Trust me when I say DONT ORDER HERE!!!!! So disappointed read more

I received a chocolate dipped fruit box today for my Birthday! The delivery person apparently rang our doorbell a few times, then called my cell twice (as I didn't pickup due to being on a call) but instead of leaving the box on my doorstep in the hot sun, they texted me stating I had a delivery and waited until we picked it up on our doorstep. That is amazing customer service!! I appreciated the delicious chocolate covered treats that were fresh and tasty b/c of the care of this company's thoughtful staff. #Grateful read more

Edible Arrangements - Chocolate dipped fruit--YUM! - Gift Shops Near Me - Hayward, California

My experience with the store was mostly online and over the phone as I ordered a chocolate covered strawberry arrangement to be delivered to the house of my long distance boyfriend for our anniversary. I called them the day of the delivery and asked what time the arrangement will be delivered so that someone will be home to receive it. They said the time when the deliveries will head out but were unsure of the exact ETA since the driver will do multiple deliveries. I informed my boyfriend who received the delivery on our anniversary day and it was a smooth transaction. The only downside is there was no way for me to determine the exact time of the delivery given that it was a gift and I didn't have an ETA. I would recommend that the store send updates when the arrangement leaves the store and is out for delivery and when the driver is heading to the recipient's address and send the updates to both the sender and the recipient since they have the contact information. That way we have a better idea when the arrangement comes. Nonetheless, my boyfriend loved the arrangement for our special day! Thanks Edible Arrangements on Mission Blvd at Hayward! read more

This business location is so horrible . First, I order my valentines for my wife on Feb 1st through online and I went to to this exact spot yesterday to make sure that my wife will received before she get's off at 1:30pm on Valentine's Day because it is surprised that she does not know that I'm getting her something for Valentine's Day. So today, this afternoon, I am trying to get a hold of them on the phone through customer service. Cannot even connect them after 25 mins of waiting on the phone, so I went to the store and asked them what's going on with my order? How come my wife didn't received them yet? They told me that they are really back up and super busy bs. Even if I ordered them 13 days prior to Valentine's Day and still haven't deliver to my wife. To think like first come first serve, that's why I ordered them really early. They shouldn't deserve at star at all. Their deliveries sucks period. I told them give me my refund. Never go to this place again for Valentine's Day. Ruin my Valentine's Day so bad and worst customer service ever. read more

Edible Arrangements - Gift Shops Near Me - Hayward, California

the kirkwood hwy Delaware location edible arrangement presentation was totally trash,, my entanglement sat for over a hour b 4 I got to work.. Staff lied about drop off time. Just wasn't pleasing. I've saw better from flower shops. I called and the manager was just as nonchalant as the arrangement. Atleast for the price my boyfriend paid, put some respect on yall arrangements,service and drop off times. read more

After this place went under new management, all their products have gone up in quality. Ali, the person I spoke to was very helpful and got everything I needed. Thank you Ali! read more

I loved this experience the arrangement was so pretty and made my birthday even better it even came with a really cute bear and the fruit was really fresh overall amazing service read more

Originally was going to give one star because when I received my gift of the Christmas arrangement it was pretty sad. The fruit was sweaty but when I bit into it it was extremely frozen so when I let it defrost the fruit became mushy and brown. Also, there was an additional card sent with my order with someone else's name. My gift was over $100 so I decided to call to see what they could do. This is where my rating goes to 4 stars. After having a detailed conversation with staff & manager, they decided to send me another Christmas arrangement with fresh fruit and it was definitely one that met my expectations. It's a bummer that some people are receiving fruit that is sweaty and frozen, because they truly know how to deliver fresh fruit that tastes amazing. Thank you edible arrangements for making it right for the customer! read more

Edible Arrangements - Gift Shops Near Me - Hayward, California

Very dissatisfied with this company. Ordered an arrangement as a birthday gift and the item did not look like the picture online and when it got delivered the recipient was disgusted noticing worms on the fruit. Called and complained to the store manager and she would not give me a refund insisted the recipient was the cause of the worms. Explained to her that the arrangement came this way and she wanted the recipient of my gift to return the arrangement in order to give a credit. Very bad customer service and will never use edible arrangements again. read more

Edible Arrangements - Worm crawling on kiwi - Gift Shops Near Me - Hayward, California

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Shout out the the Hayward,Ca store on mission st. Those young ladies there have a helping spirit that I needed. I mentioned what I was in need of and why to the one taking my order and she told the girl arranging my order to make it a certain kind of way and they started laughing but she knew I was grasping at string. Not only was the platter hella eye opener, I achieved what it was I was looking for. Thanks for the epic help!! read more

Sweet lady with sweet strawberries and delicious chocolate. Thank you! Couldn't resist eating a few before snapping a photo. read more

Edible Arrangements - Chocolate Covered Strawberries - Gift Shops Near Me - Hayward, California

I see a lot of biased and old negative reviews for this place, and as a new happy customer I would like to state some things: 1. This place is under new management, so I would disregard any negative reviews placed before 2020 2. The delivery was on time and the arrangement arrived cold and delicious. And the delivery person was polite and patient. 3. Edible arrangements make perfect gifts for a family gathering - especially birthdays 4. I don't have any pictures of the arrangement because we ate it too quickly, but they did a good job on the arrangement! read more

Just a little update to my review that I posted originally the business manager basically is telling me that I am lying the strawberry that I posted that was unripe was not the same strawberry that was in the tray that they sent me first of all I didn't get any Trace sent to me I picked it up in store you are not busy so there was no excuse for why I received pumpkin I feeling as cheesecake replacement and if you're going to do that you need to let people know because people are allergic just like I am she said the strawberry that I posted that was not ripe was not off of the tray you can clearly see the strawberry right next to the lower part of the tray in the middle on the left side.. no reason for me to take a photo of another strawberry. The manager tried to offer me six more strawberries but if I wasn't happy with the first ones why would I get more the whole tray of strawberries were completely wet underneath which tells me that they have been sitting on that tray for a couple days what was supposed to be cheesecake was pumpkin pie filling not pumpkin pie not pumpkin cheesecake but pumpkin pie filling I am highly allergic to Cinnamon thank you for the hives I posted picture of the receipt where my husband paid for the strawberries and what he ordered it is nothing like what we got they replaced strawberries with the chocolate Hearts but the strawberries were completely wet underneath so even if I could eat the cheesecake that they claim to be cheesecake in which I took a bite out of because I did not know it was pumpkin which contains cinnamon everything was wet from the strawberries as I said which tells me that they sat on the tray for a couple days not thrilled I own sounds good catering and sweets by Sherry and I'd never do this to customers and I'm not even a large business how dare you and then how dare you make it seem as if I'm lying when I have picture proof I'd never recommend you to anyone this is terrible more than $50 for crap read more

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Three days in advance I ordered two fruit and dessert arrangements for a res passé, I asked for a morning delivery. They were not delivered until 7pm at night. read more