Small ice cream branch in Union Landing with limited seating. However, staff was very friendly! You are limited to your samples here so choose wisely! 4/5 - Cookie Monster and Oreo n Cold Brew - Both of these flavors have a unique "cookies and cream" flavor profiles and were very delicious! I would recommend these flavors for a dessert post-dinner. The waffle cones can be hit or miss from past visits, and my batch was a bit stale. read more

Baskin Robbins - Union City - Cookie Monster and Oreo n Cold Brew - Ice Cream & Frozen Yogurt Near Me - Union City, California

I came in for a single scoop of ice cream. The pistachio chocolate bar is really good if you're a fan of the Dubai chocolate craze. Which I am. Love pistachio! I thought my scoop was pretty small for nearly $6.00!! read more

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I'm writing this review for Richard, we were there on the 16th and he was there working alone doing the best he could and he is always working so hard, I've come to this baskin Robbins for years and he's always been there smiling and helpful. read more

Called before ordering a birthday ice cream cake and they delivered! They were so nice and patience over the phone and the cake was ready fairly quickly. They didn't have the candles I originally ordered but added replacements which is always a plus instead of refunding me. Always will pop in for a sweet treat! read more

Baskin Robbins - Union City - OREO® Cookies 'n Cream Polar Pizza® Ice Cream Treat - Ice Cream & Frozen Yogurt Near Me - Union City, California

There's this tall Asian worker that was rude enough to ignore me while I was waiting in line and took a big group's order instead. I was shocked at how he did not make eye contact with me and went straight to the group after me while his coworker was busy helping someone else. Ive also noticed that he doesnt help his coworkers when there's a line and just cleans. read more

Dropped by on a weekday in the afternoon. Was able to tried multiple flavors and decided on the classic chocolate and coffee based options. Tasted the tropical fruit flavors and thought it was too artifical. Bonus, got complimentary upgrade to a free cone with two scoops. Establishment was cleaned and associate was courteous. Several people dropped into the store while I was there. read more

Baskin Robbins - Union City - Double Scoop with complimentary cone upgrade - Ice Cream & Frozen Yogurt Near Me - Union City, California

Prime location, no competition nearby. Lots of parking. You get a discount if you dine at any other Union Landing restaurants around them. Just show same day receipt. read more

Baskin Robbins - Union City - Banana Split $10.99 - Ice Cream & Frozen Yogurt Near Me - Union City, California

Asked for banana split after seeing the Wednesday banana split sundae deal. The guy gave us 2 scoops of ice cream in a sundae cup and when we asked if he was making the banana split he said yes. Then proceeded to charge us for the 2 scoop sundae price. read more

I came here for now to get my free birthday one scoop of ice cream! But i always go here if i'm craving for ice cream. Or maybe taste some of their special ice cream for the day. They usually have a promotion in the apps, the BOGO every 31st of each month which is cool. Even if, they are still helpful and the place is always organized and never crowded. Come and enjoy ice cream at Baskin Robbins! read more

Baskin Robbins - Union City - My free 1 Scoop Sundae - Ice Cream & Frozen Yogurt Near Me - Union City, California

Baskin Robbins always has new flavors to try and has the tried and true flavors. I love going to this location because it's very clean and in a nice plaza. Service is quick and painless! My tip is to download the app to get points also! read more

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What a great experience! Clean, spacious, and fun environment paired with excellent staff and food quality. I would definitely come back to this location! We came here on an unassuming Tuesday evening after dinner looking for a scoop of ice cream as a nightcap. The room was well lit and very inviting to this family with children. During this winter season, Baskin Robbins is serving some very interesting seasonal flavors and we were able to try a few of them. The staff member was very patient and generous with their samples and that encouraged us to consider upsizing to satisfy our cravings. Knowing that we were going to share, the staff member recommended the larger size and encouraged us to choose a flavor that we would all enjoy. The checkout process was quick and easy! With so many flavors, there's bound to be something for everyone. Not sure what you're feeling? Try all the flavors first before settling on the one to feast on and take home. Aside from scoops, they have milkshakes and, cakes. Join their rewards program and enjoy discounts and freebies periodically. I hope to see this Baskin Robbins continue to bask in its glory in the Union Landing mall! read more

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I came in on a Monday and the two girls working were very helpful and nice. They were patient when I asked for a sample. I had a good experience here. read more

I ordered two cakes with personal birthday messages, I asked my husband to pick it up an hour before we needed to serve it. When I open the cake in front of our guests, to my surprise there's no message! I badly want to call right away because we only live 3mins away and have them fix it but everyone was already gathered, it's just very embarrassing! Both of the cakes I ordered doesn't have a msg. Last year, on Mother's Day and I ordered a cake for my mil and I ordered it with personal msg- there's none! The supervisor called me and was very apologetic and lol wanted to give me a baskin robin t shirt to compensate for what had happened... it's such a joke! What am I going to do with baskin robin t shirt?! Anyway, I ordered again this year because we love their ice cream cake and because of the location and the supervisor promised to make sure that it won't happen again. But then it happened again, twice, exactly the same mistake, actually considered happened 3x because we ordered 2 cake's yesterday with the same mistake was like a slap on the face! You guys should close! I am furious!!! What you did is embarrassing! I am going to call the corporate office! We used to order for many years in Newark location. They are very thorough and very professional, they'll call and follow up with you to make sure the personal message and spelling of the name is correct. Because we live closer to UC location we started going there, but my goodness! Never again!!! Please people go somewhere else! Don't order anything from this location you will only get embarrassed in front of your guests! read more

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closed 10 minutes early i couldn't get ice cream my 3 year old son was very disappointed. Nice area got daves hot chicken after being heart broken read more

Baskin Robbins - Union City - Ice Cream & Frozen Yogurt Near Me - Union City, California

We were helped by Harry on 11/25 and he was wonderful! Very kind and patient. He made our experience great and we left very happy with our ice cream!! read more

This is my go to store when craving ice cream, everyone is always so welcoming and nice. Definitely recommend!

We went to pick up some Ice cream. We used my daughter's birthday coupon. The girls were so nice that were working last night. The place was clean and we were in and out really fast. This place does have a bathroom. You can sit inside and eat your ice cream or take it to go. We will go again. read more

Ube Coconut ice cream at BR!? Say whaaaaaaa!!!!! It was actually pretty good. Glad I made the choice to try it. I usually get butter pecan or pralines and cream. read more

Baskin Robbins - Union City - Ube Coconut?!?! Say wha?!?!?! Of course I had to try it! Yum ! - Ice Cream & Frozen Yogurt Near Me - Union City, California

Horrible service I will not be coming back again! 10$ and the ice cream scoops are like kid scoops!!!

This was my first time ordering a cake from Baskin Robbins. I used the app which was super convenient. There are so many cake designs you can pick from. I ordered the pink floral stripe design with white cake and pralines n cream. The ice cream cake looked so pretty and tasted great as well. One thing I really appreciated is that someone from the store called to confirm my order and went over each of the categories just in case I wanted to make any changes. I will definitely order from here again! read more

Baskin Robbins - Union City - Pink Floral Birthday Cake - Ice Cream & Frozen Yogurt Near Me - Union City, California

The service here is a bit on the slower side, but other than that the ice cream seems fresh and variety of flavors. The store itself has a fun atmosphere to it, it's very well maintained. read more

I ordered a birthday cake paid 45.00 for it I expected it to be perfect, when I picked it up the birthday writing was not on there and part of the decoration was cracked and fell off the cake, I did not have time to deal with it so I went back the next day to complain all the manager said was you are not getting a refund even though it was their fault , customer service is not their strong suit, they do not take care of their customers and do the right thing, the manager said they do the writing when you pick up the cake but I was not informed of that, I would not recommend this place, I will never come back to this location ever again read more

Baskin Robbins - Union City - Ice Cream & Frozen Yogurt Near Me - Union City, California

On Friday evening I went to this Baskin Robbins. The young lady was polite and even though she was by herself and busy with customers, she greeted me and other customers that walked in. When my turn finally came around she was polite. I gave her my ice cream order and there were no issues. It was a hot day so the ice cream hit the spot. People can eat their ice cream inside if they like. They do not have seating outside, but I am sure in that strip you can find an area to sit and enjoy the ice cream or just enjoy it as you walk around outside. One thing I must say, very seldom I see that they have more than one person, so it can take a while before you order. Even when there are two people working it can take a while, especially when customers are ordering sundaes or milkshakes. Luckily I never had to wait for an excessive amount of time, so I will go back. I prefer Baskin Robbins over ColdStone. It's nice to see the families at Baskin Robbins because everyone is happy they are having ice cream! read more

I'm right off this location after tonight. The employees were cleaning the bathroom and I was outside waiting thinking they were in the back. Anyways the female employee comes out the bathroom first with a spray bottle that most likely chemicals, didn't even apologize for the wait and continues to help me without washing her hands. The stupid introvert that I am didn't say nothing but she served my ice cream without gloves too... hope the owners see this and reply their cameras because during a time like this, thats really disgusting and unsafe. As I leave dude comes out the bathroom and says have a great night lol 2 stars for the triple mango though ! read more

Baskin Robbins - Union City - a person holding a coffee cup - Ice Cream & Frozen Yogurt Near Me - Union City, California

I love Baskin Robbins' mint chocolate chip ice cream! No other mint choco chip can compare! I've been a fan of BR since I was 4 and my fave flavors have ranged from rainbow sherbet, jamocha, birthday cake with the awesome bright blue ribbon icing, cookies & cream, down to green mint choco chip. Who cares if they use food coloring? Live a little! I've tried Ben & Jerry's mint chunk, Dreyers, Breyers, gelato from various brands, etc. I still crave BR's straciatella reminiscent flavor, tiny specks of dark chocolate dot every bite. I stopped by to grab a quart of my favorite; luckily, they had a prepackaged one in the freezer for ~$6. I had to ask for a hand packed quart of my fam's favorite jamocha ~$7. Ask for cake or sugar cones for 20 cents each, plain/chocolate/sprinkle dipped waffle cones/bowls extra. Prompt and attentive service. The ice cream cakes are expensive but good. Customize with your favorite ice cream flavor! They now serve warm cookie sandwiches. Banana splits bring back lots of childhood memories. Sign up for birthday club emails for a free kid's scoop or soft serve cone and $3 off cake coupon. read more

Baskin Robbins - Union City - Cones for ice cream - Ice Cream & Frozen Yogurt Near Me - Union City, California

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I came here with my family and we were just standing there for a good 15 mins, not greeted at all while 1 girl was working and 2 others girls standing around. So annoying and unprofessional. It would have been different if someone said something to us rather us standing there looking stupid...we usually come here and get greeted but over time it's been a shitty experience and we definitely will only be coming here as a last resort read more

Love the ice cream cakes! You can order ahead of time & get it made with your favorite flavor or get one of the ready made ones from the back freezer! They are able to print edible pictures that are perfect for cake toppers, too!! read more

Guys! They serve hot fudge ice cream soup! So delish and appealing! Listen, I know it's just ice cream - but come on. People come for the experience too right? Hot fudge on a cold ass Bay Area night. It's honestly not that serious considering all the things going on within our community. But I hope you guys give other deserving customers a better experience and memory. read more

Baskin Robbins - Union City - Why is it so runny. - Ice Cream & Frozen Yogurt Near Me - Union City, California

WHERE: Located on the side of Lucky's to the left of Starbucks. STAFF: The girl working there did a good job on the sundaes and seemed patient especially since I wasn't sure what I wanted. My cup didn't have sticky ice cream residue which I feel like is a good indication of a good ice cream scooper associate. She rang up my coupon appropriately and efficiently too. ICE CREAM: I did a taste test but there wasn't a nearby trash cup by the register like I'm used to seeing. I opted for the gold medal chocolate with chocolate vanilla and caramel and a scoop of the Snickers ice cream a top a brownie with sliced banana whipped cream and cherry. Tasted good! Looked pretty too. DEAL: Look for coupons in newspapers I had a buy one sundae get one sundae for 99 cents so $12 for two ended up being $6.99! Deal! read more

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I was craving ice cream and wanted to go to cold stone, but I wasn't going to make it before they closed.. so I just came here, there was two people working and they were pretty slow. I waited about ten minutes to get to the front. The staff were nice, I got one scoop of mint chocolate chip and jamocha! They were delicious and fulfilled my craving. This place is in the prime location, it gets busy on weekends since there is restaurants, movies, etc around it read more

Baskin Robbins - Union City - Ice Cream & Frozen Yogurt Near Me - Union City, California

What a rip off! The last two times I noticed this store is giving really small scoops. Over $7 for two small scoops is a rip off! I remember when you had to hurry and spoon the edges before the ice cream melted down the side. No worries of that happening here. The top scoop barely was above the top of the cup :O Too bad because I really like their ice cream :( Oh, and the staff is kind of grouchy too. I'll be going to a competitor in the same mall in the future. read more

On the way to Petco, I was in the mood for Ice Cream and thought of Baskin Robbins. I had the app for the place and used an offer for a buy one get one ice cream sandwich single for 99cents. For me, I got chocolate chip cookies with World Class chocolate. As expected, the ice cream sandwich itself was pretty good. I highly recommend downloading the app for this place, there are always some good offers worth considering. read more

Baskin Robbins - Union City - Ice cream sandwich single - Ice Cream & Frozen Yogurt Near Me - Union City, California

Ordered ice cream cake for the birthday party online and got a quick call for the conformation of the order. The cake was really delicious and everyone loved it. read more

This baskin robin is very spacious, it has a good amount of seating, most than other baskin robins. The employee was very patient when it came to me choose a flavor, because I am very indecisive. I love their flavor of the month: which I believe was mama's cookie? I hope they make it into an continuous flavor. Baskin robin has a deal where every 31st where each scoop is $1.50 read more

Baskin Robbins - Union City - Moms makin cookies - Ice Cream & Frozen Yogurt Near Me - Union City, California

My son and I satisfied our cravings for ice cream at this Baskin Robbins today. It was a little busy, but the line moved fast. There was only one worker there, a young lady who provided great customer service. She stayed calm and friendly, and got orders correctly even when it was busy. She also gladly provided free samples to customers when requested. My son had a single scoop of Wild N Reckless Sherbet, and I had a single scoop of Honey Almond. My son loved his Wild N Reckless Sherbet. The Honey Almond, which was not too sweet, was good too. There were plenty of tables and chairs, and the music was not loud. Because of good food, great customer service, and a relaxing atmosphere, I give this Baskin Robbins four stars today. read more

Baskin Robbins - Union City - Ice Cream & Frozen Yogurt Near Me - Union City, California

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I really appreciate that young people work so hard but at this Baskin Robbin on Dyer at Union Landing Square I beg to differ. Needles to say, these kids still lack of customer attention. Now these days, when you walk-in, you are never greeted even though they are not busy. In the 80's when I worked at a fast food chain, we greeted customers the moment they open the door. The surprise and the smile that caught them off guard that makes it more interesting. Now, employees just don't give a shit about customer service or probably the lack of training or perhaps, the owner or manager doesn't have that kind of customer service background. I would imagine that these store would retain a repeat customer by interacting with their customers. These young adults are so lost when it comes to customer relations and the basic interaction and understanding of human relation. Sad. I am writing this review nothing about the kids at the store maybe just a little but it really doesn't make sense economically to buy an over price scoop of ice cream. These kids don't even scoop the right amount correctly and I paid for double scoop of ice cream for 5.99x2 plus tax came to 13 dollars and some cents. When this young girl return my change, she look at the change as if I was going to leave them tips. Not even a word to say thank you? It so sad... read more

I missed out in 2012 (there was another Union City location, but it suddenly closed), but I used my Birthday Club coupon this year. We were only here for about 10 minutes on Saturday (my wife suddenly left because she had to take a dump), but my family and I had a nice time. http://www.yelp.com/biz_photos/baskin-robbins-union-city?select=03ccTr0VcV9K6xOdGXcSHA#03ccTr0VcV9K6xOdGXcSHA: The seating capacity here is only 14, but I know that this is actually solid. So does my friend MiYun: "14 is pretty good for a BR." This location isn't quite the hole in the wall that many others are. All the employees here seem to be Asian girls (believe me, I'm not complaining). They're very friendly and cute (our cashier on Saturday was so appealing that some of my hookers encouraged me to add her to my harem). The decor here is great. This isn't as obvious as it could be, though, because it tends to be kind of dark inside. Our son was fine, but my wife and I were burning up (it was sweltering inside). Even our cashier was sweating a bit. I want to believe that it had to do with my good looks, but who am I kidding? http://www.yelp.com/biz_photos/baskin-robbins-union-city?select=03ccTr0VcV9K6xOdGXcSHA#ClSxuoUW4j3O_vEW_dI__g: I had some of my ice cream before I took the picture. I love some other flavors too, but Cherries Jubilee is my favorite. A single scoop (referred to as a Kids Scoop on my wife's receipt) is now $2.49. The scoops keep going up in price (they were just a little over $2 in 2011). http://www.yelp.com/biz_photos/baskin-robbins-union-city?select=03ccTr0VcV9K6xOdGXcSHA#mEx6Hcydq1um6Y75cDI0aw: I've never seen anyone buy a drink, but it's nice that some are sold here. The freezer in the back was totally empty. You can still buy ice cream and ice cream cakes to go, though (some items now seem to be located at the counter). www.tellbaskinrobbins.com: After you make a purchase, you can complete a survey and receive $1 off your next purchase of $4 or more. Thank you, Baskin-Robbins, for the free birthday scoop. I'm also glad that I ate it at this particular location. https://www.youtube.com/watch?v=JJpZizD8ryc read more

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We picked up a free ice cream birthday cake a year later. Worked with their staff and reminded the manager of the situation and he was happy to make the cake. read more

I have been coming to the same Baskin Robins for over 7 years now. Today I was charged $2.99 for sparkle topping and the new employee tried to tell me that is the normal charge. I argue this point and would appreciate an explanation from the owners. Rating the place 0 for customer service and not taking ownership for over charging for no reason. Also, a refund would be appreciated. read more

Baskin Robbins - Union City - Ice Cream & Frozen Yogurt Near Me - Union City, California

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Nice location with plenty of parking. The young ladies behind the counter were killing it. Busy on the 4th and they were keeping up. Poor kids have to work until 10. Keep up the good job. Oh uea the ice cream was good. Standard for B and R. read more