I shouldve checked reviews before i let my mom ordered. same thing happened as others commented. driver came no one was home. took a picture of my gate but no package was found. called the driver directly he said he gave it a guy that came out. im the only guy in the household and i was not home, no one was. tried to call the office i get passed around then get hanged up on. scam scam scam. read more

Ordered a bouquet of fruit for Valentine's Day and got a bouquet of squishy brown strawberries called right away girl said owner would call me by end of day and he never did last year our bouquet had green bugs coming out of the green leaf they use in the middle so disappointing that we gave them a second chance and the owner doesn't have the respect to call and deal with the problems. I had to call two days in a row for an employee to refund me since the owner never called to "handle" the problem like he said he would read more

Edible Arrangements - Squishy brown strawberry - Florists Near Me - Van Nuys, California

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They claim to have same day delivery so I ordered at 9:47 am for that day delivery. I spent $135 on the order. When it was 2pm I was wondering where my order was so I checked the tracking and it said they had cancelled my order! I called the store and they claim to have "NO IDEA" why this happened and offered NO solutions. The people I had hoped to surprise for their birthday will not get nothing from me as it is too late to hire another REPUTABLE company to do anything same day due to the late hour. This is the most disappointing floral/gift sending experience I have ever had in my 60 years as an adult. Don't order from this joke operation as they will NOT DELIVER the product you are buying. I am so sad the people I love will get nothing today for their birthdays. :( read more

I had a coupon for edible arrangement so heck yeah. I ordered the Fruits with Twix mix. It comes with apple, strawberry and a banana. The staff member was really kind. My selection was ready when I got there. I ordered via online. The store location had ample parking. It's mainly a to go location so grab and go. I was content with my selection and my sister enjoyed as well. read more

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Ordered a $128 item for delivery. Got an email saying it was successfully delivered to my home. Didn't see anything, so I checked outside, asked neighbors, looked at camera footage...nothing. I call the store that sent it out and they say they have it there still ? Im like wtf ? Why does it say its delivered successfully then. Apparently they used a 3rd party delivery vendor who thought it was too far away (which it is...Van nuys to Camarillo). Anyways I asked for a refund. They did, but only the item amount of $120. Im still out $8 for a tip that I gave on the initial order. Last time I order delivery from this place. read more

I called the store today at 10:30am to confirm the delivery of an online order I'm placed last night. Very politely i ask , if there was any delivery window for the order. The gentleman who answered the phone rudely responds " did you read our delivery policy " I said no I didn't, well it's anytime before 5pm and hangs up. I was calling because the delivery was going to a clinic for my sick father and hoping for a delivery timeframe to notify the staff to expect a package for my father. Please train for some customer service. I love the arrangements and always utilize edible arrangements for those special occasions, but definitely was disappointed with the customer service today. read more

Recently, I ordered a basket to be delivered to a place of employment. It was supposed to be a surprise. However, by the end of the following business day, I had to check in with my friend see whether or not it was received. She reported that she did not receive anything, I contacted the main office; they not receive anything either. The first day I complained about it to a customer service representative named Antonio. He was exceptionally rude. He told me that there was nothing he could do because the package was delivered and he couldn't. be responsible for how the gift was delivered to the school. He told me to call the manager the following day. That was on a Tuesday. The package was supposed to arrive to her on Monday. By Saturday morning, I had not yet heard from the owner of the store, who claimed that he would have to speak to the driver to see what happened. On this day, he then explained to me that we were at an impasse because his driver confirmed the delivery. Mind you, my friend still does not have her basket, the office manager, whom I just happen to know, confirmed no one made a delivery that day, and I am out $61. The owner was very short with me, and the thing that literally shocked me was the fact that he was willing to verbally square off with me over $61 as a business owner. He cut me off each time I spoke, and as I had to escalate my tone, he matched it. I have been a customer of Edible Arrangements for the past 8 to 10 years; for some reason, he found it necessary to explain to me that he owned two stores and had been in the business for 25 years. Shocking. Any other time I have experienced an issue with an order at other Edible Arrangement locations, their first point of interest was to fix the issue, making sure the customer was satisfied with the service. That is what guarantees their return to your store. His compromise was for me, a working, professional, to take time out of my schedule to go and physically pick up the order, or have my friend, who lives out out of the area, to pick it up herself. What was supposed to be a surprise and a nice gesture turned into a complete nightmare. I am still out of $61 bucks. All franchises answer to corporate offices. They will be hearing from me shortly. I will never shop here again. The owner was rude, disrespectful, and unfeeling. If you're hurting that much for $61, it is no wonder that your store has a 3- star rating. if you must order from an edible arrangements to store in the future, my suggestion is to search around for another one. It will give you more peace of mind that business was conducted efficiently, honestly, and accurately. This is far from over. read more

Ordered an everlasting bouquet. What a rip off. I paid over $80 with all the taxes and fees for a dismal set of paper flowers that fell apar when you touched them. I tried to contact customer service. They never responded. I tried again and my message would not go through because they did not acknowledge the order number. I also ordered the birthday cake, balloon, and fruit special. The vanilla cake was really good, but I am very disappointed by the total lack of company response to a complaint. They do not let you make a complaint!! Horrible customer service!!! Also, website will not let you put items in the cart so I had to make two separate orders and got charged shipping which should have been free. read more

Warning!! ‼: Do Not Order from this Store ‼ This Edible arrangements in 7222 Van Nuys CA. branch is up to no good. I ordered 10 pcs of Chocolates dipped fruits and they gave 6 pcs to the person who picked it up. I send them the picture of 6 pcs box and she (Mary- the store worker) said the store owner will contact me to straight things out but.. no no calls nothing... no star read more

Edible Arrangements - Supposed to be 10 pcs of chocolate dipped fruits. How many do you see?? - Florists Near Me - Van Nuys, California

Very disappointing experience. It seems that the quality at Edible Arrangements has really gone down in the last couple of years. As a frequent gift giver using edible arrangements, I will no longer be using their services in the future. I had purchased a Mother's Day fruit tray to pick up on Friday morning of Mother's Day weekend. I had placed my order online adding balloons and writing the dedication note that allows the receiver to know who the gift was from. When the order was picked up, the balloons were just given along with the tray. It was not tied to the tray and no effort was made to make them look like a cute present. Also, the note was not included in the food tray. What a disappointing experience. Edible Arrangemets used to be such a unique gift in its presentation. There was no longer effort of quality done. read more

Cute fruit baskets, chocolate dipped fruits, nice flower bouquets and balloons for all occasions. I even got one with a cake for a small birthday with chocolate dipped strawberries on top. The balloons last for a long time too and the fruits were all fresh! They even gave $5 off and free delivery on time, quick service. read more

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i drove all the way out to this location and i called them asking where would i be able to pull in and the guy avoided the question. he asked if i had an order and i said no im just trying to pick up a cup of fruit and a smoothie he was rude, he told me everywhere that doesn't do it and clicked on me. I was taken back because i had called him 20 min before asking their hours so i can just head there, just wasted time, gas, and now im offended by how he clicked on me. My boyfriend tried to order yesterday from this stupid location for our anniversary and apparently they are flooded, i didn't get anything. i tried to get something atleast and this is how they are with customers? its all is a bunch of bs. don't recommend this location. read more

Horrible customer service! A week later after my order was placed, it was brought to my attention the the order never was delivered. I was notified by email the recipient was not available another attempt was going to be made. No call no additional attempt no call. I even received an email asking to take a survey on the delivery. I called and spoke to the owner, he refused a refund and wanted to redefined a week later. If you plan to order from this store, make sure you follow up with delivery. read more

Edible Arrangements - Florists Near Me - Van Nuys, California

thank you Guys for pulling through for me great service . better than u expect. satisfied customer read more

I like to send edible arrangements to people, just because. If they're working hard in an office, I try to just send something to brighten their day! I usually send sweets hehe but at times I go with fruit lol. I usually love their fruit! Its so juicy, ripe, and delicious! Perfection! The DELIVERY was really fast!!! I ordered a basket of fruit for the girl who helps me at my doctors office, on Monday night.... And before 10 am on Tuesday, it was already delivered! Was very happy about that! Plus I did the order online so I didn't have to talk to anyone lol (which I like better haha) it's was a simple and easy, fast transaction and delivery! Very pleased, and she loved the fruit basket!!!!! Will definitely use them again! read more

I went in to get a gift and got it in a timely manner. The customer service was great, friendly staff, and the choice of fruit was good.

Delivered on time and had no troubles. Arrangement looked like the picture and tasted delicious!

Forgot half the tray at first and after double checking, they forgot to write a note saying who the gift was from. When asked who the gift came from, they were told if someone wanted to leave a note then they would have instead of just checking what I had wanted written read more

This location requires your email address! I refused to patronize that location, called a different store and my order was sent to VN. They claimed never received which was perfect for me because, didn't trust my order with them anyway! What's not cool, my credit card was never credited the amount charged for the order which was over hundred dollars! Unfortunate, the owner of this franchise couldn't hire someone more customer service oriented than, Danny! Good luck! read more

I went online (edible arrangements' website) to order a birthday gift for someone special. A 3rd party (fruit boutique/flowers.com) processed my order and assured me they would send it on time. Not only did they never deliver the gift, they never attempted to call me back to update me and they claimed they weren't able to deliver it. I waited all day for it to arrive and never saw them attempting to deliver the arrangement. What a let down. I highly recommend ordering from the local store directly. read more

"I had a terrible experience with this company. I placed the order on Friday, September 8,2023, at 4:36 pm and I got a confirmation via text message , But Luisa called me by saying that they will closed at 5 PM and asked me to change the delivery date and the staff Luisa promised a Sunday morning delivery between 8-10am, but it didn't arrive until 11:42 am. The customer support was unprofessional, and she promised me that it will be deliver on Sunday early morning. When I tried to explain the situation to Mike, the owner, he yelled at me and kept repeating, 'I am an owner, period!' It's clear he has no understanding of good customer service. I would not recommend this place." I assume he is very proud of being "Owner" , but he doesn't know what's to be the owner. He needs to take communication classes !! 1:30 PM my order not delivered yet. I canceled the order read more

Ordered edible arrangements for $80 dollars. Used promo code edbl6611 to get $10 off plus 2 fandango movies tickets. I called regarding the movie tickets and they said, "if you didn't receive it in 3-4 business days by email than it's consider loss or stolen. With that said we can't do anything about it" really??!?!? Lost or stolen or was it NOT send to my email in the first place?!?!?!? Talk about false advertisement and their reasoning is horrible. read more

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Simply the worst costumer service ever!!! I place an order online and they cancelled my order without notice!!! Not a phone call, not an email.... Nothing!!! I calked the store to know if there was any updates, status or ETA and found out that my order was cancelled. The reason was.... The person at the store just cancelled my order. Meaning not really an explanation!!! I believe that it was probably because it was an under $100 order they felt my business was not worth it! Will never order again and I will for sure to publicize my experience as much as I can. read more

Small place. 2 people working. Greeted after 10 minutes. I ordered a protein shake that was ok. I originally came to pick up my birthday gift and waited 15 minutes. read more

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Scam Alert!!! The owner of this store is also an insurance agent and is placing his Insurance Business Cards on your gifts!!! You'll now be paying to help him advertise his insurance business with your gift! If you're trying to surprise your recipient by making it mysterious, don't bother with this store.. This experience left the recipient confused by making her think it came from the person on the business card, thus creeping her out rather than cheering her up.. Completely ruined the special moment and the intention of the gift. I will be calling my credit card company to dispute this gift that apparently wasn't from me.. I did not pay to advertise another persons business. The owner claims he does it all the time and no one as ever called to complained about it before. It's absurd for him to think that there is nothing wrong with what he's doing. read more

Edible Arrangements - Florists Near Me - Van Nuys, California

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I ordered $90 worth of flowers and strawberries chocolates supposed to deliver to my friend but she never got it so I called the store and the voicemail said it's closed due to Covid. Why is the website still take my order and charge me !!??? Next day I called the 1877 number and I believe the store manager answered. He had nasty attitude and he kept saying " you are arguing" which I am not, then he made decision to process refund without hearing me finish talking. This is the worst customer service I've experienced... No apology and no shame and rude !! WOW read more

I have to say Daniel was very professional and sweet in understanding my issue. The fruit wasn't so sweet and he understood and said it's because it's not in season right now and without a problem refund me back my money. Wow! Would def keep buying from this store. The arrangement wasn't good but dipped strawberries, bananas and cheesecakes were delicious! Thank you Daniel for such great service!!!! read more

I enjoyed most of the fruit in my order except for the chocolate covered bananas. They were over ripe and a bit mushy. Usually they're my favorite, but not this time. Yesterday I had chocolate covered bananas from the Edible Arrangements in Temecula and there was a big difference in the the quality of the chocolate covered bananas. read more

Placed an order off of the app a day before Mother's Day, it's currently 4:30pm and they still haven't delivered. Called the store and was told that they refunded me because they were overbooked on deliveries with no contact or email confirming the cancellation... I will be making a corporate complaint and will no longer be making orders from this company. I would also suggest other costumers to do the same. The app did not specify that this store was "over booked" with orders, if that is the case they should consider staffing their locations adequately especially on holidays... Called this location back and asked to speak to the Manager and was told that Robert the manager is not in today.. read more

If you want to make someone special smile, this will do the trick. I placed my order online for pick up & used a coupon I found online too. Jenny was very helpful, as soon as they received my order at the store, she called to ask if everything was to my expectations. My friend was so delighted with her fruit arrangement. It was so unexpected & to see her smile made my day. She is always watching her diet and eating healthy. So fruit is perfect and with this hot weather, say no more. Also, since she is never home and is always out and about because of work, for her to admire flowers, I thought this was an ideal alternative. Turns out, it was a great idea. She shared and the fruit was delicious. read more

Edible Arrangements - Delicious Fruit Design & Evelyn - Florists Near Me - Van Nuys, California

Second time had their yummy treats once somebody send it to me now i got one for my mom fresh and sweet nice packing !!!! They give me this box for for my birthday (if you are a email member) i went to pick it up their location is very nice amd the lady was nice also Yummy yummy thank you read more

Edible Arrangements - Free birthday box 12ct - Florists Near Me - Van Nuys, California

This spot is really amazing I got a gift from here and I was surprised and how cool it was thank you so much

I don't normally order these kinds of things but I wanted to do something for my family in California that everyone could enjoy. They had a special on one particular item and that really helped the bank account. It was easy to order. I needed to change my delivery date after I had ordered and I called the place that was filling the order and they were more than kind and eager to help me. Everything got delivered perfectly and my family said it was delicious and everything was great. So I'm happy. read more

DO NOT ORDER. I ordered for a very important customer and instead of looking good, it was EMBARRASSING. They did not deliver the arrangement ordered, only the bonus cookies I added to my order. The driver texted saying it would be delivered the next day?! WHY WOULD THEY TAKE AN ORDER IF THEY COULDNT DELIVER?! ONE. STAR. read more

The best staff ever. So kind and welcoming. The type of business you want to walk into. Very nice presentation of their berries and hardworking customer service. My berries were placed at the wrong location & they did all they could to help me! Their berries were greatly presented and delicious! read more

Edible Arrangements - Pretty loving berries! - Florists Near Me - Van Nuys, California

I love this place always come here for a strawberry smoothie and never is disappointed at all the girl in front Is always nice and friendly ..They know me well and that's welcoming, the parking is a bit of a crunch due to other businesses in the center but overall nice clean place fast and friendly service fruits are always fresh.. read more

Edible Arrangements - Strawberry smoothie - Florists Near Me - Van Nuys, California

I called to see if I can have my order send out by a specific time and I didn't understand that "the owner" told me that's not possible. I told him I'll call back and when I did he was so rude and refund me back when I didn't ask for it I apologize and said I didn't understand the first time but instead of try to work with me he said the refund has been made and if I want to I can go online and make a new order and pick it up (I live in a different state) . Then he started to say that I'm being rude cuz I said the F word (not to him) I literally just said f***. Worse experience I have ever had with any place. read more

My former boss at the MPAA wrote me a stellar letter of recommendation for grad school (almost undeserving) so I haaaad to do something to show him my gratitude. I mean the guy is now the head of The Heritage Foundation and is constantly traveling so for him to take time out of his busy schedule meant so much to me...but what could I get him? A lame basket with a cheap bottle of wine? A box of See's Candies? Nahhhhhh. This called for Edible Arrangements!! I called them around 10am and told them my price range and that I'd like my fruit bouquet to be delivered same day. They told me it would be delivered by the end of the day, and it certainly was. Around 5pm I received a wonderfully sweet email from my old boss, thanking me for the bouquet. He said he was stunned when he came home to see it waiting for him. He also mentioned that his wife loved it SOO much, she didn't let him eat from it haha. I knew I had made the right choice. Thank you, Edible Arrangements!!! read more

i am updating my review about my experience with this place because i submitted an online request for someone to get back to me about the missing item in my order and no one has called me back and no credit has been posted back on my card. i will not be ordering from this location again! The only thing that crosses my mind when i think back to my experience ordering from this place is the lack of customer service and the fact that i got ripped off $5. Again, it is not about the money, it is the principle. read more

Edible Arrangements - There is a $5 charge for something i did not receive. - Florists Near Me - Van Nuys, California

LIFESAVERS!! I ordered (online) the Chocolate Dipped Mixed Fruit Bundle at 9:48pm to be delivered the next day for my Mother's birthday and she got it! I live in San Jose but my parents live in LA and it is so awesome that I can count on the Van Nuys branch to deliver gifts last minute with no issues. Love you guys! read more