Summary: Technician came unprepared without the correct…read morepart, then company stopped responding when I requested they fix installation issues. Full Story: My driver's side power window got stuck down. Their technician arrived but didn't have a fully compatible motor (his replacement lacked auto-up/down functionality). I also noticed while the technician rooted around for a compatible motor that all of their motors appeared to be used. When the technician manually powered my old motor (bypassing the switch), it wouldn't raise, confirming replacement was necessary. Since I wanted a fully compatible motor and was worried about the durability of a used one, I drove to O'Reilly (with my door panel off) and purchased a new original equipment motor while the technician waited. He installed it, but immediately the window malfunctioned: it would drop halfway after reaching the top and wasn't responding properly to the switch. The technician tried troubleshooting but concluded it was an electrical issue beyond his expertise/scope and left. I researched and replaced the window switch myself, which fixed the responsiveness issue. However, I then discovered two new problems: a loud clicking/hiccup when lowering the window halfway (see attached video, turn audio on), and the anti-pinch safety feature not working (in hindsight, likely due to the technician directly powering the motor to diagnose why it wasn't responding to the switch and messing up its calibration). I contacted Gilbert to request a return visit or discount. He initially refused warranty coverage since I'd supplied the motor, though I pointed out I only did so because they arrived without the correct part and offered to send him video of the problems, which he was not interested in. Eventually he agreed to send a technician and charge me for the labor if it wasn't their fault. I accepted but after having to follow up multiple times to get responses regarding the details and set a time, I gave up. Ultimately, I fixed it myself: a clip securing the motor's wire harness was broken (likely during installation, though the plastic was old and brittle) causing it to hang into the window's path. In the technician's defense, if my window switch had been working, he probably would have noticed and fixed this himself. Still, the broken clip appears to have resulted from the installation judging from scratches on the previously untouched inner door panel.

I had my rear back window shattered while it was parked at work. I was recommended this place and…read moreso glad I did! I called and they were able to come same day to my work location and I'm so glad I was able to get it fixed. Took about 30 minutes for them to fix. Overall my total was $375 (cash) for the back windshield which was amazing compared to higher prices from other places. Thank you for such a easy and smooth experience

After speaking with another more well known mobile glass replacement company who was going to take…read more3 days to replace the glass, I decided to call P&G given that they were closer to us and their great ratings. Not only were they able to come out the day I called, they were also less expensive. Eddie came out earlier than quoted and he was thorough and explained everything that he was doing. I appreciate such great service after a difficult situation since our car had been broken into and things were stolen. I highly recommend P&G and Eddie and Peter!

Peter did a great job! Super knowledgeable on Tesla glass and takes care of the customer! He made…read morethe somewhat complicated glass claim approval process very efficient and painless!

I would just like to give good comments about the service I received yesterday…read moreOn my Mercedes SLK 250 It was excellent, fast and with a good attitude Nelson was very kind and his knowledge very effective thank you Nelson for your attention From 1 to 10 you have a deserved 10 Continue with that attitude.

I thought going to Safelite would be the best choice. WRONG the tech had a handful of excuses as to…read morewhy not properly done and told me to have it re done and let my insurance know. Poor client service from the get go, the girl that called to confirm my appointment was rude and seemed to hate her job and talking to me was the worse thing possible. I emailed customer service last week and have yet to hear.

What AMAZING help. I was able to get help near immediately and in a pinch...done in barely one hour…read moreand at an affordable price! Truly the best service I have gotten from any auto repair in 12 years of driving! 4.8 stars with ~421 reviews...the numbers don't lie. The greatest of all time.

It's been 3 years since I've had my window replaced by Auto Glass. Unfortunately, everytime I open…read morethe window that was replaced- I can hear it. It sounds significantly different than my other 3 windows. So much so that it's noticeable. And others comment on it. That sound is louder depending on the weather. I want to call them and let them know but it's been so long- I'm not sure that they'll do any thing to fix it. Having said all of this- I changed my rating to 3 stars.

Not going to lie, I was a bit hesitant at first because of some of the reviews, but I'm really glad…read moreI went through with it. The entire experience was amazing from start to finish. Booking my appointment online was quick and easy, and when I arrived, the receptionist was incredibly kind and welcoming. I chose to wait in the lobby while they replaced my windshield, and the process took about an hour and a half. Just a heads-up--mine didn't require calibration, so if yours does, it may take a bit longer. Overall, I'm extremely satisfied with both the quality of the work and the customer service. I'll definitely be recommending them to friends and family!

I am writing to express my extreme disappointment and frustration with the service I received…read moretoday. My original work order specified a maximum wait time of 3 hours. Upon arrival at 11:00 AM, I was told it would actually be 4 hours. It is now 3:25 PM--nearly four and a half hours later--and I have just been informed it will take at least another hour. ​A projected 3-hour job has now turned into a 5.5-hour ordeal. ​This lack of transparency is completely unacceptable. Because I trusted your initial estimate, I told my daughter not to take her lunch, as I expected to pick her up by 2:00 PM. Instead, I am still sitting here while she is left waiting and hungry. ​If you only have one technician available, you have a responsibility to inform customers before they arrive for an appointment. It is incredibly disrespectful to overbook your schedule and expect customers to pay the price for your staffing shortages. I expected much better professional standards than what I experienced today.

I had my car windows tinted at Kool Vision Window Tinting and couldn't be happier with the results…read more The tint looks absolutely perfect and really transformed the look of my car. Communication was excellent from start to finish--every question I had was answered quickly, and scheduling was easy. The owner was incredibly friendly, professional, and clearly takes pride in his work. The attention to detail shows, and the finished product looks flawless. If you're looking for quality tint work and great customer service, I highly recommend Kool Vision Window Tinting. I'll definitely be back for any future tinting needs!

I got my tints done in 2024 and they're still holding up amazing no bubbling, peeling, or fading…read more The value for the ceramic tints was great, and you can definitely feel the heat reduction. I went with 35% on the windshield, 20% on the front windows, and 5% in the back, and they helped me choose the perfect setup for both looks and privacy. The team was quick, professional, and very informative about the different tint options and percentages. My car still looks incredible, highly recommend!

Don't waste your time. Prepare to get different quote 20 min before the appointment…read more Alert: He will contact you with 2 different phone numbers, one is Raul and then refers you to the second one as his friend (pretty sure it was the same person because he called again in a second pretending he was the referred friend but I was wondering why pretending though) Today I understood that because he want to change his wording comfortably & blame it on *I maybe didn't understand Raul!* So much unnecessary headache but that's what scammers do all the time, it's their lifestyle. What happened: I called him yesterday and asked to fix my rare window regulator, I had the parts so I just needed labor, everything went well I got a price and we confirmed a next day appointment at (4:30pm) by the end of the day because of his schedule. Today he called me 30 min before the appointment and asked again about the car issue, CHANGED his wording, and gave me a HIGHER price...! He said "it will take me more time & I don't know why I thought it was the front window regulator not the rare one" He will waste your time (I could've go fixed it somewhere in the morning) He is not efficient and will change his mind 20 min before the appointment (trying to push it so you agree on the new price) BE PROFESSIONAL AND RESPECT PEOPLE'S TIME or don't offer a service from the beginning. Check the photos for the call reference.

I could not ask for better service!!! Honestly Raul did a great job. I didn't have to take my car…read moreanywhere, he just came and fixed it within the hour. I would recommend him to anyone who needs windshield repairs.

Thank you Sonix Auto Glass for replacing my broken windshield! Such a dependable service!read more

Raul was amazing and had great pricing Repair was quick and…read morelooked like nothing ever happened. He also came to me so it was convenient He fixed my windshield that had a rock chip

I went to the location on Victory & Magnolia in Burbank. I paid much more than any of the quotes…read more I'd had from other shops, but went with them because they claimed to use 3M Ceramic tint. The results were pimpled marks and scratches all over the windscreen. My other car was done by a shop in Sun Valley for half the price and when I hold my hand (or Laser Thermometer) near the from tint from there, I can barely feel any heat transfer. The tint from Al & Ed's is as if there was no tint. I complained to management and was shown the door. I cannot recommend an unprofessional place like this.

Eric is great! After bringing my Lexus in prior, I decided to bring my Tesla S model and my…read moregirlfriends Y model for his expertise. Him and his staff were very helpful and do amazing quality work. Al & Ed's has been around for a long time and I can honestly say this is the best one I've ever been to. They can help with any needs that you may have with your vehicle, basically a one stop shop. Thanks again Eric, I will definitely refer anyone that needs your service!

If you want to save a few bucks and get a lousy 3rd rate job, go here. YOU WILL BE DISAPPOINTED!…read moreGeorge did a sloppy job on my silicone. It was all over inside the gap between the body and the glass. Looks like CRAP. There is not suppose to be any. I told the moron i was going to have it painted. Thanks for the hassle and the sloppy cheap work. LOW QUALITY NO QUALITY. And he says he has been doing it for 30 years. If thats true, you better quit now before you screw up another job George. What a pile of garbage.

Super nice owner! Had a rock crack my windshield and he explained what he needed to do and after…read morecare. Was reasonably quick considering replacing a whole windshield. Highly recommend and hope I don't have to be back!