I recently used **Airline Airport Services** for their **Avianca Airlines Customer Service**, and…read moreoverall I had a good experience. My booking reference was **BK-88855-bk02961*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Please do not use this airline. We had just had the worst traveling in 50 years! And they are not…read moreeven cheap!!!! Imagine a flight from Argentina to Florida seating on a tiny seat that DO NOT RECLINE with the rudest flight attendants that only serve you water, juice or bad coffee ONCE and a snack sized for a 2 year old. And pay attention all the bots and fake profiles they are using to elevate their online rating.

I recently used **Airline Airport Services** for their **ITA Airways Customer Service**, and…read moreoverall I had a good experience. My booking reference was **BK-88855-bk02961*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

I wish I could say the problems with ITA Airways happened once, but unfortunately they affected…read moreBOTH ends of our trip to Italy. We were traveling as a group to celebrate our friends' 10-year anniversary. What should have been an exciting beginning to a special trip started with an approximately SIX-HOUR delay, followed by our flight being CANCELLED. What made it worse was the lack of communication. The emails we received told us the flight was delayed and eventually cancelled, but did not explain why. We spent hours waiting, trying to figure out what was happening and how we were going to get to Italy. Then came our return trip on September 12, 2026. Once again, we experienced a significant delay and had to deal with the stress of trying to get new flight arrangements. At the airport, passengers were standing in line waiting for assistance from an ITA agent. Despite having several people already waiting in her line, the agent closed her lane. When the agent returned, she simply announced that her lane was closed and told everyone to move to another line. There was no attempt to keep passengers in the order they had already been waiting. People who had been at the back were suddenly able to move ahead of passengers who had been near the front. It would have taken very little effort to handle that professionally and make sure the people who had already waited the longest kept their place. Instead, it felt like one more example of passengers being treated as an inconvenience when we were already stressed, tired, and trying to figure out how we were going to get home. Because of the changes to our return travel, our group was also separated and unable to sit together. Delays and cancellations can happen. What separates a good airline from a bad experience is how the airline responds when things go wrong. For us, ITA failed badly in that area. The flight disruptions were frustrating enough. The lack of communication, disorganization, difficulty getting assistance, and attitude of some of the staff made the situation considerably worse. Even trying to submit a compensation claim has been frustrating. I have a valid ticket number, yet ITA's online system says it cannot locate the ticket and will not allow me to proceed with the claim. Our anniversary trip began with an ITA cancellation and ended with another major ITA disruption. That is not the experience anyone should have after paying for international airfare. At this point, I am seeking appropriate compensation for both disrupted portions of our trip. More importantly, I hope ITA looks seriously at how passengers are treated when flights are disrupted. People standing in an airport after hours of delays do not need indifference. They need information, organization, and employees willing to help. Based on my experience, I will NOT be booking ITA Airways again.

Disappointing handling of a cancellation--and conflicting explanations afterward…read more My partner and I were scheduled to return from Punta Cana to Washington Dulles on United flight UA1614 on August 27, 2026. The flight was delayed approximately seven times. After spending hours waiting, we finally boarded and believed we were going home. While we were already seated on the aircraft, we received an email from United notifying us that the flight had been canceled. Communication throughout the disruption was extremely poor. We had to deplane, retrieve our luggage, and were transported by United to Sunscape Coco Punta Cana for the night. The accommodations United provided had numerous cleanliness and maintenance issues, which we photographed and documented. I was also already ill and had received medical treatment in Punta Cana, making the situation especially difficult. We were eventually rebooked on UA3042 on August 28 and returned home a day later than scheduled. United UA1614.pdf What has been especially frustrating is United's response afterward. United gave the two passengers traveling together different explanations. In the response to my complaint, United stated that UA1614 was canceled due to technical issues. In its separate response to my partner, United referred to weather delays. That inconsistency only adds to my concerns about the communication surrounding this disruption. I submitted a detailed formal complaint with documentation. United acknowledged my experience but directed me to United Cares, where I was offered only a $50 United travel credit. I understand that delays and cancellations happen and that safety must come first. My complaint is about how United handled everything surrounding the disruption: repeated delays, poor communication, learning about the cancellation by email while sitting on the aircraft, unacceptable overnight accommodations, and then receiving conflicting explanations afterward. After providing United with detailed documentation and giving the company an opportunity to address our concerns privately, I expected a much more substantive response. I gave two stars, because I eventually got home!

United Airlines in Dullas is the worst airline I have ever seen…read more No one can give you any answers to what's going on, the customer service desk closes at 10 PM. There is no one around who can help you rebook your canceled flights or explain why delays get just delayed every hour for another hour. I would give them zero stars if that was an option.

Great experience. Shared remembrances…read more The past is also the present and future. Commonality of tastes helps make that happen. I liked the sharing of stories even as lives became more diffuse.

The flight came in from Montreal late to Dulles by 2.5 hours. The employees worked long shift and…read morerefuse to do any baggage report. They directed me to do it online on air canada online which was wrong. The website still required the passenger to provide a case number which the employees in the DULLES airport did not provide. What a waste of time calling the toll free number for baggage. All in French which I don't understand and there is no one to help you. They want you to go back to the airport that is 1 hour away to make the report claim. What a terrible service.

A United Airlines partner. Ethiopian Airlines is my go to carrier when I'm traveling to Africa…read more Clean, well maintained planes. Great staff delivering good service. App is buggy sometimes but it's improving.

The company is ripping out people's pockets. In any case they charge. Even if customers have Sheba…read moremiles millage they don't care. To cancel, to extend, to change, for a single pound difference, for every thing they charge. The minimum charge they do is $225. I will never go with Ethiopian Airlines and I don't recommend to any one.

This airline is of the best I have ever flown with…read more Upon boarding the plane we were provided provided escort to our seats in first class, which were actually more like apartments. The first class seats literally have everything you could possibly need for pajamas, toiletries, snacks and entertainment. If there is anything you may need just push the call button or ask and they will do whatever they can to help. Everyone onboard is exceptional in everything they do, especially ensuring you are satisfied and have everything you require. The entertainment offered on board is quite a variety and they keep up to date on tv shows and movies. They also provide flight information in real time and other entertainment options, including music. They do have headphones available as well. The food is order on demand, so instead of setting your dinner order, breakfast order and times, they will share with you the menu's in advance, place your order when you are ready. The dink menu for first class is phenomenal, the vintage scotch and port are two of my favorites. I love to end the evening with a 1964 port. Take your drink to the bar I order to stretch your legs if you like, whatever you are drinking will follow you if you advise staff, business class does not have the same drink menu. The food is exceptionally well prepared and so is the place setting. You will also be asked to schedule your morning shower, I noticed many people not wanting to shower but I have to say there is nothing better at the end of a long flight and no worries of getting cold feet as the bathroom floors are heated for your comfort. You will have 30 minutes to shower total and 5 minutes of water use so watch the timer and turn off in between lathering and rinsing. Once you are ready for bed just ask to have the bed made up and you will be ready to sleep, not everyone uses the pajamas supplied but I find them very comfortable. If your looking for a five star airline, you have it with Emirates! Cheers!!

The race is over, Qatar airlines has beaten Emirates fair and square. Recently I travelled on…read moreemirates and was very disappointed with their service and cabin quality. They are still much better than United or British, but not the best any more.

The Turkish Airlines main customer service number is 1(888) (404) (05-10)tp or 1-888-404-05.10TP…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. A More Refined Way to Experience Every Journey Travel becomes far more rewarding when every stage is guided by thoughtful preparation, lasting comfort, and dependable attention to detail. Business class transforms the entire experience into something that feels composed, intuitive, and carefully orchestrated from beginning to end. Instead of simply counting the miles to the destination, passengers can appreciate every moment of the journey as an experience in its own right. ##. Travel That Reflects Individual Aspirations Every traveler begins with a unique purpose, and business class is designed to complement those individual ambitions with flexibility and care. Whether the itinerary involves an executive engagement, a dream vacation abroad, or a cherished family gathering, every arrangement is tailored to support changing priorities. Responsive travel services and well-planned coordination ensure that each journey unfolds with reliability, convenience, and complete peace of mind. ##. A Cabin That Adapts to Every Moment Above the clouds, the cabin becomes a sophisticated retreat where travelers are free to shape their own experience. Ergonomically designed seating, elegant surroundings, advanced onboard innovations, and intelligently arranged personal space provide the ideal setting for focused work, leisurely dining, immersive entertainment, or uninterrupted relaxation. Every carefully considered feature contributes to an atmosphere of privacy, harmony, and effortless comfort throughout the flight. ##. Hospitality That Elevates Every Interaction True excellence in service is found in the details. Throughout the journey, thoughtfully prepared cuisine, distinguished beverage selections, refined travel comforts, and engaging entertainment create an atmosphere of understated luxury. Cabin professionals deliver attentive assistance with warmth, discretion, and genuine professionalism, ensuring every passenger feels appreciated while enjoying a service style that is personal without ever becoming intrusive. ##. Effortless Progress Beyond the Cabin The advantages of business class continue seamlessly from the airport to the final destination. Dedicated check-in, expedited airport procedures, organized boarding, priority baggage delivery, and attentive arrival services create an uninterrupted travel experience that minimizes delays and unnecessary complications. Every transition is carefully managed, allowing travelers to maintain their schedule while moving forward with confidence and ease. ##. An Experience That Continues Beyond Arrival Business class represents far more than enhanced seating or exclusive travel privileges--it redefines the entire rhythm of modern air travel. By combining intelligent planning, elegant surroundings, personalized hospitality, and dependable coordination, it creates a journey that feels as rewarding as the destination itself. Travelers arrive feeling refreshed, focused, and ready to embrace what lies ahead, carrying with them the lasting satisfaction of an experience designed around comfort, purpose, and genuine care

I wish Qatar could offer a lounge other than the Turkish Airlines lounge. It's small, crowded, and…read morecramped, and the tables aren't well maintained due to the overwhelming number of people. The food was mediocre and the selection was pretty limited. Overall, this is my least favorite lounge at IAD, aside from the United clubs.

Scandinavian Airlines Customer Service**, and overall I had a good experience. My booking reference…read morewas **BK-1-8445-us-705432.* I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Scandinavian Airlines Customer Service**, and overall I had a good experience. My booking reference…read morewas **BK-85547-bk00475*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Poor customer service; they look annoyed and unhappy before you even get to the counter. There's no…read morereason to treat people that way, especially at an airport where people can already be stressed.

Flew Business Class on Austrian Airlines from Washington DC (IAD) to Vienna (VIE) and then on to…read moreAthens (ATH), booked with miles through Star Alliance with United Airlines. The long haul business flight was surprisingly bad. On the plus side, the food was delicious and service was friendly. I enjoyed trying a range of Austrian wines, and they were kind enough to give me a second entree. But the hard product - the seating - was lacking. I slept worse than I'd have slept in economy - the seat was hard and uncomfortable, and the temperature in the cabin was swelteringly high. The short haul Schengen flight from Vienna to Athens was pretty standard, and is often the case with intra-EU flights, the "business class" was just economy seats at the front of the plane with the middle seats blocked - no extra legroom or roomier seating. Again, the food was delicious, I was surprised at the quality (and quantity) of the meal on such a short flight. I'd definitely avoid Austrian on a transcontinenal flight in the future. In fact, my return flight was originalluy on Austrian, but I changed to United. Say what you will about UA, but the international Polaris Business class is still one of the best transcon options until you get into First Class territory.

Worst airline experience with first time taking this airline. After waiting at the gate for an…read morehour, we get told we needed new tickets printed out. With the agents there, why not announce or put a sign that would let passengers be aware of needing new printed tickets flying into US of Canada instead of waiting to tell everyone and have to go through another line elsewhere. It's a good thing we had enough time of layover. So we go to their customer service and get the tickets, come back in line and AGAIN we're told wait somewhere else until another 30mins to get in line for boarding. So we couldn't even sit down by the gate cause they had it blocked off and only let a few in. Wait what??!! So we board and no air vents for individual air flow. I thought I was going to passed out from being hot. As for the meal? You get what they have! No choice!!! It was more Vegetarian than anything. So if you fly with them or connect with them through United, now you know.