This store is always clean and service is quick -- but what really sends it over the top is the clear concern the staff shows for customers. I always feel welcome and safe here. I have celiac disease but I get bagels for my husband from this store-- his fav is cinnamon raisin with cream cheese, toasted of course! It is more important now than usual to show compassion for businesses attempting to protect us from potential threats from COVID-19. The staff at your favorite spot probably doesn't have an easy time of it-- they want to serve you and they want to keep themselves and everyone else safe and none of us really know what's going on. The reality is that many business owners are putting health above profit every day. When you "forget" your mask and cover your face with your shirt and they give you a pass-- for the fifth time this week, remember that they know. They know that we all want to pretend that this isn't real, that we all want "normal" back. Show some love respect and compassion during the mandate and politely comply! It's hard on all of us and we all go home to our families. read more

Einstein Bros. Bagels - a clock on a building - Bagels Near Me - Akron, Ohio

I hate to be the customer that watch like a hawk but damn I should!! I order a simple turkey cheddar on a asiago with everything got home no cheese no onion no tomato like wtf!!! This place to expensive to be getting orders incorrect if they ran out just say that but it's 1157am I doubt they ran out I was soooo irritated working 11pm to 1130 am all I wanted was a sandwich and my pillow!!! I'm just pissed!! I doubt if I ever go back they keep messing up my simple order damnnnnnnn!!!! read more

Great food and good deals. Customer service is usually top notch. Lots of good bagel options to choose from.

This store is always very clean and the people are amazing! Every time I come in here, they pay great attention to every single one of there customers. The food is always delicious too! 10/10, no complaints! read more

I keep expecting to see this place close. I arrived a full hour before their closing time and the door was locked, and they were mopping the floors. They have never put back seating since Covid, the decor is aged and dingy - clearly hasn't been updated since the store originally opened. They never have a working soda machine so you have to buy bottled. The hot breakfast sandwiches are never hot - they barely toast them and they are cold in the center when you get them. It used to be so good and I don't know what has happened to the store. read more

I was super disappointed by my trip to Einstein's this morning (Easter). The man who spoke to me sounded like I was being a huge inconvenience for asking for a dozen bagels to bring to my coworkers. I didn't realize this isn't something they sell very often. My mistake, I left and just ended up going to Dunkin right down the street and their staff was so friendly. read more

BAGELRITO- a bagel burrito!!! I grew up with Einstein's so my possibly biased opinion is that they are THE BEST bagels. They are a little chewy, and the cream cheese is whipped so it's super light and any in flavor you could ask for! read more

Einstein Bros. Bagels - Bagelrito - Bagels Near Me - Akron, Ohio

This place has the best service. Every time I'm in here. The staff are helpful and polite and kind. They get people through the line but you don't feel rushed. There's always people hanging out at the tables enjoying getting together and having breakfast or lunch. I absolutely love the power protein bagels from this brand. read more

Einstein Bros. Bagels - To go - Bagels Near Me - Akron, Ohio

Long wait!!!!! Waited for an hour just for a simple breakfast sandwich! Just go to the McDonald's across the street don't waste your time!

I usually don't leave negative ratings however! There aren't many Einstein bagels in this area so the choices are limited. As it is I have to drive 15 miles to get to this one which is the closest! First, don't try to call the store, it's been my experience they do not answer the phone. Second, I really like the power protein bagel And usually don't mind paying a little bit extra for it, however this location is had a problem with consistency over the past several weeks. The bagels have in, general gotten smaller, and still some of the bagels are about half the size of the others. Some have been under cooked. Some have been scorched on the bottom. Unfortunately, I won't return to this store! read more

Amazing, we where on our way to a local diner, which ended up being closed. This place was right across the street. We are from CT decided to just try this place. I was extremely surprised the bagel sandwich's were truly amazing! read more

They must have better workers now cause I don't get the bad reviews. They were Very friendly and the service was fast.

Avoid coming to this place if you want anything other than a plain or onion bagel unless you arrive at 6am. This is the 3rd or 4th time I've driven to this location in the morning only to arrive and have them be out of my TOP 7 CHOICES. Want a 6 cheese bagel? Sorry, we're out of that. Want a pumpkin bagel? Sorry, don't have that. Want a cheddar jalapeño bagel to go on your chorizo sunrise? Sorry, we are out of the bagel that supposed to come on this sandwich. Want a bagel at all? Sorry, we are out of those and don't have any more in the back. Mind you this place is supposed to be open for another 5-6 hours by the time I arrived and are out of 80% of their bagels and refuse to make any more. The bright side: since Einstein's was out of literally every bagel choice anyone actually wants to eat, I went next door to Robeks and actually got something healthy. I'll save my miles and drive over to Brueger's next time I want some bagels. They always have options available no matter what time you arrive and are willing to make more. read more

I've been here about 5 or 6 times since I've moved to Akron and each time I've ordered it has felt like a huge inconvenience. I rarely write reviews but I could no longer keep silent. Each time I order a bagel sandwich and just want to add avocado and tomato to my bagel sandwich and the employees look at me like I'm from another dimension or something. Very rude and just dread each time I go in. read more

This is our neighborhood bagel spot and my family used to love going here. Breakfasts before work/school. Weekends, too. Now, I hate to say it, but I'm looking for something better. The service is bad. It doesn't even matter that the bagels are awesome. It shouldn't take 15 minutes to toast and butter my bagel. No matter how busy you are. If you have plenty of time to kill, though, the bagels really are good and the sandwich creations are clever and unique. WARNING: This tiny parking lot is small, oddly shaped and at a (somehow) confusing 5-way intersection. Park behind the shop if you can and save the paint job on your shiny new car. I'll be reading Yelp reviews for a location with better service and organization. read more

Great quick bagel joint. I wouldn't normally review a chain like Einstein's but I wanted to give props to the particularly fresh salmon on my bagel and lox the other morning. Having just left Manhattan after a year and a half, this thing stacked up to some of the finer fare in the city. Great staff behind the counter were friendly and helpful - always nice but rarely emphasized anymore. Nice to see! read more

If you can get into the parking lot without dying, you win a bagel.

We were on an adventure with our dog when we found this wonderful place for brunch. Only 2 outdoor tables but it worked out. Our dog sat nicely under the table and we shared a bit with him. The cashier was very helpful and polite. So glad we found this place. read more

Okay, so it's a chain. I know this, you know this. But Einstein Bros is still my favorite bagel place. Now, I'm not from NYC, I don't know their bagels other than that the rest of the world considers them to be the epitome of everything a bagel should be. So, with that in mind, if you're an NYC bagel person, you'll have to take my recommendation with a grain of salt. Coffee is decently good, bagels are chewy and soft, and the schmears are delicious, but it's the staff that really is their crowning glory. The new manager, Craig, is an incredibly pleasant fellow with great customer service skills. I was a bit skeptical as I was a huge fan of Julie, but Craig definitely has maintained her high level of service. And, he's just as sarcastic in the morning as I am. Which a gal can appreciate. I'm a big fan of their Chipotle Turkey wrap (sans the hard cheeses) and their lox and cream cheese (jalapeno cream cheese for me!) bagels. They also have no problem holding a dozen bagels for me (potato bagels sell out SO fast) until I can pick them up on my way home. read more

Wallhaven is lucky to have a bagel shop as nice as this one. Like any bagel store it is best that you don't go when they will likely be busy. Since I know that I go before or after the rush. Their food quality is outstanding as is their Vanilla Hazelnut coffee. Like their mug club as well. Many healthy options. The Veg Out sandwich is the best all- veggie sandwich anyplace. Staff is accommodating and friendly. Coupon club works for me. I don't go in any bagel place that is busy because that kind of food can be time consuming to prepare. It is a comfortable cozy little place. read more

Staff was so rude it wasn't even worth it. I was the only customer in the store and the staff treated me like I was an inconvenience. I greeted them asking how their day was and wasn't answered. Told them to have a great day and wasn't answered. Rude rude rude from start to finish. Also almost died trying to get out of the parking lot. I ordered an egg and turkey sausage sandwich and the sausage patty went across half of the bagel at BEST. I just moved down the street so I thought I'd give them a try but there are plenty of other places to choose from around here that won't be so rude. I don't need a welcome wagon but common courtesy is generally expected when I'm forking out my money for mediocre food. read more

Used to be the spot for decent customer service. Something happened about a year ago, now you are greeted with looks of contempt and several sighs of reluctance to do your job. Please, someone in corporate read this and do something about it. Unbelievably rude! read more

Their food is good but that's because it's a basic chain restaurant. I live right around the corner and when I first moved here I would frequent a lot but I can't stand the employees anymore. If you want to order more than one item it confuses the hell out of them. It seems like they are all new but I know that they are not. They have to be high or something. I was getting lunch to go for a couple people and an employee assumed it was all for me and asked if I was pregnant. I am not even a big person so can you imagine them saying that to someone who is actually bigger. I work in the food industry as a server so I know how things work. Me going out of my way to write a negative review is something I've never done but I really wish someone would take control of the employees here. read more

I believe they went through renovations because those pictures don't match with where I went. It did look clean, new/modern inside, with the a fast food like, creative, easy to read/choose menu on top. I got the veggie cream on toasted plain bagel. They even made my order a meal (discount) even when I didn't know or realize it and brought my bagel to my counter space. Very happy! read more

**The University of Akron, Bierce Library Einstein Bros. Bagels location isn't listed so I'm writing about it here.** Not a bad place to stop between classes to grab some coffee and a bagel or muffin. Seems clean enough and the staff is courteous. When I saw the price for my purchase I was both pleased and surprised. Coffee and a bagel (or in my case muffin) for under $4.00 is a steal compared to Starbucks. But then when I went to get my coffee I figured out why. Its not freshly brewed. Its straight from a canister and incredibly weak. What I got for my $4.00 was a admittedly tasty muffin and an old, lukewarm cup of coffee-ish flavored brown water. Sadly, I only discovered this when I sat down in my next class. The modest amount of cream I added completely overpowered any hint of actual coffee. I ended up tossing it. Leaving me with a $4.00 muffin. Maybe I caught them at an odd time or between changing canisters but I expected more. read more

Great selection of bagels and breakfast sandwiches, very good coffee (Melvins Dark Roast is my favorite), and solid service.

I got the everything bagel with hummus and a strawberry banana smoothie! both were delicious will be coming here again. :) also - really friendly customer service! read more

Yes, I, too visit Einstein Bagel restaurant on a regular basis and like the environment except for a couple things which why I only gave them a 4 rating instead of a 5 this time. I have found a couple of the staff members lacking in common courtesy - meaning, the other day I was waiting to pay for coffee and one of the employees asked the Assistant Manager if I was waiting for an interview and told her she hoped not because she is a "good judge of character". Hmm, if I wasn't a Christian woman I would have said a few choice words as to why the employee was not helping to ring me up so I could go about my way. Evidently this employee is not a good judge of character because I served "honorably" in the U.S. Navy, was a Civil Service employee for several years and awarded more than one Customer Service Award plus I have been a woman truck driver for three years, which is one of the most dangerous jobs across the board and takes "skills" to be able to maneuver a big "rig". Another thing is though this is a place to sit and enjoy, it is hard to enjoy when a couple customers the other day were talking out loud about who was or was not a "prostitute". Really?!?! I expect those kind of conversations at McDonalds across the street; but several church people and children come into Einsteins, so isn't there a way staff could perhaps help steer customer's talks to something less insulting??? Anyway, other than these couple of issues, I love the Vanilla Hazelnut coffee and the Autumn brands. Hope things take a step up so visitors to the West Exchange store will be more inviting and allow people to sit a bit instead of wanting to get out of there. Customers bring in revenue and I would think employees would want to have as many customers as possible, especially when other shops in the area are taking some of their customers away. read more

Will not go there again! Worst place I ever visited. Worker saying no eggs in loud voice, I'm impatient, I can't wait on her, someone else wait on her, and glaring like I am evil. Made me want to cry. Should of walked out of there. 4 people did not know what I wanted after explaining it to them. I wasn't impatient. All I asked for was a sandwich , 2 bagels , dessert , and a soda . I told them that I just wanted ringed out for my order and would wait for my sandwich to be done at the table. All they would do is call my name and I would get my sandwich. That's all I asked for. This place is very disorganized and has a lot of dirty tables. I think it would be great if they were as organized as Panera Bread and Brueger's Bagels. Only took one associate to understand what I was saying at those places. read more