J(something) at the drive thru window is RUDE! My cinnamon raisin bagel with regular cream always has one spot that taste light straight up GARLIC! What if I was allergic? Use a different knife!!! read more

Horrible! Sat in line for over 15 mins in the drive thru and was told I still had to wait for them to take my order. Only three cars in front of me! read more

French toast bagel,toasted with honey almond spread. Yummy!!!! The customer service was above and beyond. Give it another chance because I'm seeing a lot of great changes!!! read more

This is the worst Einsteins. They rarely get the order correct, especially in the drive through. They will correct it if you are willing wait so make sure you have extra time and. Check your order before you leave. read more

Well, here's the deal. My wife phone in an order about 8:AM on a Wednesday morning. I stopped at about 8:15AM on my way to an appointment. I was expected, however my order was not complete. The store had already exhausted it's supply on "Onion" bagels; a major disappointment. read more

Worst Einstein's I have ever been to ! I love Einsteins bagels store and their food but this store sucks in terms of the drive thru customer service. I sucked up and forgave them couple of times before writing this review. Here are the issues: 1. Burnt Bagels: Got burnt bagels. To cover up their mistake they had loaded the bagel with the spread. Pulled bagel out of brownbag and it dripped all over my suit and ruined it. Imagine this if it happens to you while driving... 2. Coffee: Lukewarm or cold on many days - TOTALLY NOT ACCEPTABLE. 3. Wrong Order: Many times I get what I did NOT order. Started checking right at drive-thru and keep returning back. Management - fix your people and process. You are going to lose longtime customers and not get any new ones. read more

Einstein Bros Bagels used to sell fresh NY-style bagels. They were damn good bagels and were worth going out-of-my-way for. I thought that I was fortunate, this morning, that I was able to get a half-dozen of the poppy seed bagels (they are often out of them when I stop in). When I got home I saw that the bagels were not the firm chewy kind of bagels that I expected. Instead, they were light & fluffy -- not a bagel at all: more like a kaiser roll in bagel shape (like the kind that HEB used to sell). I haven't been to the store in quite a few months so I don't know how long they have been selling these kinds of bagels. I don't plan on going back. read more

Quality used to be much better, but has slipped lately, and the employees don't seem to care. Asked for my bagel toasted, but it wasn't. Wife's bagel was doughy, like it was undercooked. Overall, unpleasant experience. read more

#1 crappy drive thru speaker system. #2 slow service. #3 no longer served soups at all. Was told at drive through there computer system shut down so had to wait forever just to pay. read more

I'd give them a 3 or 4 but on the weekends they are almost always out of bagels and the restaurant is usually really dirty.

Of all the Einstein's in the Austin area, this one is the worst. Haven't been here in 6 months and I see no change in their poor service and attitude problem. I ordered the asparagus, mushroom and Swiss Smart Choice bagel and the asparagus was cold ! By the time the replacement came out, my hubby was finished eating and the sandwich was slammed down on the table with no apology or explanation. (Philip). Service left much to be desired. The person (Philip) who was taking orders at the beginning of the line was also the person checking you out. So, after he did a few orders he would move down and take payment, which left the order counter empty. There is no way to grab a coke or juice and go even though that is the intent of case at the beginning of the line. The order taker was also coughing on everybody as they went through the line. Not a healthy environment. Keep going on 183 south. There is another location about 10 minutes south. read more

I'm a fan of Einstein Bros but unfortunately this location just can't get it together. Today was the third time we have been here in the last month and each time has been the same; wait for about fifteen minutes to order then wait another 10 at the register to pay then another ten for the food. If one had 45 minutes to order and wait for food, they would probably go to a hot-n-order restaurant for a full breakfast. This location is already under staffed. This Friday morning there are only two girls in the whole place running ragged! Poor things! One is on drive thru and other at the front. read more

Ordered 2 doz bagels this morning. Asked if I wanted sliced - said yes - none sliced. All bagels thrown in same boxes. Good bagel shops will put the onion, garlic and everything bagels Ina separate bag so their flavors don't infuse the sweeter bagels such as cinnamon, blueberry. A bunch of nebbishes. read more

I've never had a problem with the food when I have gone except occasionally they will be out of the type of bagel I would like. Today I went in and waited in line with two people in front of me who both took their time ordering. We stuck it through in the line for about 10 mins and when we reached the counter ready to order the man working the counter stepped away and said he'd be right back. He went back behind the counter over in the kitchen not visible but we could hear him bantering with another working. This went on for over 5 mins and when he did come out he walked right past us to go do something else. This was when we left as it is terrible customer service to walk away from someone who is ready to order and has been waiting and then to be ignored. There was another person behind the counter cleaning something but again we were ignored. I really love Einstein's but I will NOT be going back to this location. read more

HORRIBLE SERVICE!!! Staff is rude, unprofessional, ridiculously slow in getting our order, and we won't ever come to this location! We recommend replacing entire staff! If you don't like where you work, find someplace else to work!!!! If I could give a score of below one star I would! read more

So they are super slow and not really happy to see you. Love this place but just so hard to go because the staff seems like they don't want to be working. read more

I have tried again and again to let this place offer something edible. I am so tired of asking for a bagel TOASTED with cream cheese and receiving a completely mashed down flat piece of warm round yuckiness. The bagels are never cooked right coming from the oven. They don't understand what toasting means and they always smash it so flat that it resembles something that was run over than a bagel. I normally just tolerate it in anger as I drive away until I notice the disgusting disk. But I will no longer do this. This place is horrible and I hope they go out of business at this location. Shameful! read more

Writing this while waiting in drive thru line for more than 30 mins on Sat, 12/19, 9:24am. Speaker at drive thru is broken so everyone orders at window. Speaker was broken last weekend also (hmmm). Last week noticed all new faces inside, and my chai tea latte was terrible, clearly made wrong. Something definitely wrong here. Bagel breakfast sandwiches still good. Hope they fix other issues :( read more

The negative reviewers are crazy or must have gone on a bad day - I love this place! Every employee is nice, I always get precisely what I order and they will answer any question you have even if it's silly. Granted this is talking drive thru only, but I have even seen the manager in said drive thru working to take payments and make food to fill orders. For a group of people that deal with first thing in the morning type customers, these guys are great. Also the smoked salmon schmear makes my day just saying. (They have decaf coffee too!) read more

Drive thru window wasn't working. There was a long line at the drive thru. When I go to the window to order I didn't remember the whole menu so I asked the person to get me a menu. He didn't have any menus on hand or in the entire cafe. I heard his Manager tell him that I should have remembered what I wanted to order. That is the most ridiculous thing I have ever heard!!! 20 mins and I need to remember what I want from the menu?!?! read more

Do not come to this location anytime in the near future and expect speedy service through their drive thru. Their speaker has been broken for at least two weeks now. This causing the line to be incredibly slow. I have tried twice to get a bagel and it's taken at least fifteen minutes each time. read more

Bagels here at this location are ok at best. Overpriced for what they are. Counter help is HORRENDOUS! The older woman taking orders, particularly. This morning I finally snapped at her, enough already. There was ONE person in line behind me, and I turned to confirm what my husband wanted... while she BARKED at me from behind the counter because I wasn't going fast enough. This isn't an isolated incident, this happens ever time we stop there. How can the manager not noticed that this woman has zero customer service skills? I think her personality would be better suited to dishwashing/dumpster duty. Long story longer... don't bother with this location, you'll be disappointed. read more

This place always has great service and the best bagels in town. The drive through isn't always the fastest but the wait isn't bad either. I would recommend this place to anyone who loves bagels!! read more

We went to breakfast here today and shortly after walking in my daughter got sick all over their floor. I offered to clean it up but the woman working (assuming she was the manager) replied Absolutely not, we've got this. They were so nice to clean up with smiles on their faces, when most people would have grimaced. They just kept asking if my daughter was ok, which was so nice. They also had a cup of water waiting for her when she came out of the bathroom. On top of all of that, I think the bagels we got were some of the best we have ever had, and I eat a LOT of bagels! Thank you so much, we appreciated everything you did!! read more

We have been coming to this location for a few years now, and almost every single time they get the order wrong. No matter what. It's ridiculous! We decided to give them yet another try by dining in the restaurant last weekend. The place was dead, and there were about 6 or 7 employees working. The place was a complete mess: trash from exiting customers all over the floor, messy tables, etc. We won't be back. Clearly this place is poorly managed. read more

Wish I could rate lower. This restaurant has terrible service because of constant turnover of manager and staff. In spite of obstacles a few dedicated employees like Jennifer and Phillip keep the doors open. Inspire of repeated feedback to Einsteins Corp nothing changes. Don't do this place if you don't have a lot of time. read more

I have always been treated with respect and very good attitudes. I agree with one of the previous comments about how difficult the intercom in the drive thru is, but they are always so sweet and good to me. I turn my car off and the intercom becomes just fine to use. So maybe the engine noise makes it hard for them to hear. I love going there not only for the bagels and coffee, but they really do make my day better. I am very glad they are there. read more

Restaurant filthy. No clean tables! 3 employees standing around talking! The coffee bar is a mess. Where's the manager?

I went through this drive through and they did not have what I went for which wa Turkey Chili. That was FINE. I said "no problem can I get a ___ bagel" (can't remember which one), they responded that they were out of ALL bagels (someone had just come and brought the rest.... what? You're known for bagels! Then I just asked for a fruit cup...NO fruit cups left. I am the easiest going person but come on! If the owner or manager sees this, MAKE SURE YOU ARE STOCKED read more

Terrible service!!! This morning I went thru the drive thru and ordered a toasted bagel with a shmear and a hazelnut coffee. I was given a bagel burned black with schmear and a black coffee but I didn't know this until I got home and took my bagel out of the bag to eat it! I couldn't believe that someone looked right at that black bagel that was burnt to a crisp and put cream cheese right over it! Who does that??? I called to let them know that my bagel was burnt and that they had given me a regular coffee, not the hazelnut coffee that I had ordered....thank goodness the young man who answered the phone was nice about it and apologized but that's not the case when I went back! When I went back thru the drive thru, I told the girl talking on the speaker what had happened and she kept saying "I can't hear you"....she said it twice rudely....so I had to yell at the top of my lungs that they had burnt my bagel and given me the wrong coffee. She didn't apologize at all....she just said to "drive up"! Why does this owner/manager have an unprofessional, rude teenage girl at the drive thru. Then when I got to the window she doesn't have anything to say....no "sorry about that" or "sorry for the inconvenience", "thank you" or "have a good day".....nothing! She literally just looked at me after handing me my coffee and bagel to go. I'll never go back! Not this day and age when there are so many coffee shops that have bagels, good coffee and employees that are nice and say "thank you". read more