First time & did not know how to order, lady at the cashier did not help. She was very rude & was getting frustrated when I couldn't understand what she was trying to explain to me. Her name is Josephine and has red hair. read more

Waited for 30 minutes for our order only to find out they gave it to someone else! This place is a zoo and no apologies from the manager either. Gave us two cards for free sandwiches next time.. Advice to the girl stop talking to your coworker and focus on your work! After all all you need to do is make sandwiches .. Geez!!! read more

I ordered a spinich and mushroom sandwhich and it is suppose to come with swiss cheese on it. Once i got it and opened up the sandwich there was barley and cheese on it, i coukdnt even taste it. I have orded this same sandwhich at another location and it was much better. I could actually taste the cheese on that one. So i asked for a slice and they wouldnt give me one. Will not be returning. read more

If you are looking for a place to place an order through door dash, don't order from here. I help my wife on the weekends with door dash orders and we got stuck here for Over an hour waiting on three items. It was around 09:45 and near end of rush. I saw every in-store person get their order within 10 minutes (and one who had a huge order get theirs within 3 minutes because they were friends with one of the female employees). Their excuse is that they have two different screens, one for in-store and one for call in orders. However, I saw 7 other dashers come in behind me and leave with much bigger orders. We had gotten a secondary order for Robeks that was twice the size of the Einstein order about 20 minutes after I arrived. I was able to pick up the order, wait 10 minutes and finally had my wife deliver that order and still had 35 minutes of waiting before order was finished. I was doing everything I could to be calm and patient only to be treated with hostility from every employee every time I asked for an update (which was a generous 20 minutes apart, especially since I was told it would be ready in 15-25 minutes to be told at the 25 minute mark that it would be a while longer because they haven't seen it come up yet). Go here only if you are willing to stand in line and be totally ignored after placing your order. read more

that steven guy carries the store on his back. he should definitely get a raise or something.

These people who work here have no brains. I wish there was an option for negative stars. It was pretty busy and they looked as if they didn't even want to work there. When I was ordering my food the "employee" literally cut me off to have casual conversation with her coworker then looked back at me and told me to continue like who does that she's obviously not qualified to work in a food establishment if she can keep her mouth closed long enough to take my order. Then I told this girl NO PEPPERJACK CHEESE. And I still got cheese in my bagel now idk if it was her mistake or the cooks but I would hope that they have at least a 2nd grade reading level at least to comprehend when I say no pepperjack I actually mean no pepperjack. Also what kind of bagel place sells bagels and not have it come with cream cheese? I wouldn't think I have to ask for it but they should at least offer it. I wouldn't recommend anyone coming here until they actually hire people who can read, and pay attention to the customer. Horrible horrible awful experience and please just go to the surrounding places. Don't waste a dime here read more

I ordered a lox bagel. The picture on their website has a decent amount of lox salmon. They gave me a small slice that is not what they represent in their picture. I am not asking for my lox bagel to look exactly like the picture, I just want the same amount of salmon. Oh yeah, and when I asked for double lox, basically one more slice for each bagel, they said that it would be $5. That is almost the cost of the entire lox bagel. Whatever, what more would you expect from a franchise owner. read more

Einstein Bros. Bagels - CHEAP!!!! - Bagels Near Me - Chula Vista, California

I have to give a great review because these wonderful people get it together w efficiency & good tasting fresh bagels. They calmed my chaotic morning. We asked for our half dozen toasted & sliced. The girl at the counter (sorry wish I caught her name since I'd like to give credit where credit is due) did it w/o hesitation. It was like business as usual which helped get us on our way. read more

I have been to Einstein bagels at different locations and the Chula Vista location is by far my favorite one. The whole staff has really great attitude but today Tyler was the one who took my order and he was very kind. My family, friends, and I come here very often and I have never gotten something I don't like or wasn't made well. Today I went in to get my usual and as I waited for my asparagus egg white bagel I noticed Tyler was making the bagels. My bagel was not sloppy and over all it was a great bagel with great service from Tyler! I mean sure how can you mess up on a bagel ? But believe me I have been to places that do! read more

This place is gross. There were flies inside the bagel area. I was grossed out that the flies probably made nice homes inside the bagels and left a couple of maggots. I told the manager and he did not seem to care much. read more

einstein bros bagels....this is my family's breakfast/brunch hang out...every saturday/sunday....we hit up einsteins for some coffee and breakfast panini sandwiches..and maybe few bagels....oh...asiago cheese bagel with cream cheese is my favorite...asiago is not as dense as other bagels...hint: ordering cream cheese for one bagel is enough to share on two more bagels.......good coffee...good sandwiches...good bagels....check out a einstein's chain near you... read more

The worst... ugliest bagel sandwich I have ever seen. It looks so unappealing , unappetizing.... I just could not eat it. I don't want to ever come to this location ever. read more

We are regulars here and love it. It's also really near our home. They remember our names and the service here is great! The downside is that they don't have that much space to sit inside the store. Also when you ask to double-toast, most of the time it is burnt, so I wish they could work on that. The bagels here aren't the best, like NY bagels, but it's still good. But we still LOVE this place. read more

I love the bagels from Einstein, but the staff at this location could use some customer service training. Aside from them being unfriendly, the bagels seem to rarely be restocked when they run low and the logistical layout of the store is bad. Line starts at the back of the store in a very narrow space that has tables on one side & the counter on the other. So getting in line, you're squeezing past & between people at the tables and those coming towards you getting their orders filled at the counter. read more

Bagels are always delicious and fresh (fave: toasted spicy nacho bagel w cream cheese..yum yum). A comment to management from a fellow food industry worker: remind those kids you hire that a smile goes a long way, especially when it gets super busy; also a customer placing an order should not be considered a hassle but a welcome experience... read more

The overall layout of this establishment is horrible and causes unnecessary lines and congestion. It is a very small place and you have to wait on line at one end and wait on another line to pay then get your coffee by the door. They have very nice outdoor seating which is great. The service is was okay but the main reason I gave three stars is because of the layout and the fact they there are no bathrooms. I don't understand how a breakfast place can not have bathrooms. I had to pack my stuff up and walk across the street to Jack in the box to use their bathrooms. The bagels are decent for a west coast bagel place ;) read more

Always fresh and yummy. The only place I will go for a bagel. Their coffee is delicious also!

I've been coming here for a while because it's the only bagel shop in the area . I am frankly tired of their lack of service and lack of organization. I go pretty much on a daily and would say it's 3 out of 5 that they mess up my order. It hard to believe after so many years of being open till the same time you don't know how much food and bengals you need for you're day. Honestly it's a bagel sandwich it's not hard to do or get order right. Honestly can't wait for a new bagel place to open up and put them out of business!!! read more

The food was good the person who took my order was not plugged in. I speak clearly when I order. I had to repeat my simple order of Onion Bagel with turkey and Swiss Cheese melt, 3 times woman who took the order was lost. Fortunately the is a guy who works there (he said he'd been doing this for 20 years) who while taking orders separately was keeping an open ear to what she was doing and keep her from messing up my order. read more

This place is whack. There was only two employee's and they looked and acted dead. Not welcoming at all and acted as if we were bugging them just by coming in and ordering two bagels. Our bagels were literally black, extremely toasted and burned. Yet the cheese and spinach was cold. I normally go to the Lake Murray location but this was the closest. If you're an Einstein lover, drive a further distance and avoid this place. read more

salmon and cream cheese on an everything bagel is great ! but a little pricey . read more

The missing stars are solely for the experience and not the food. The food is delicious and why I continuously come back and deal with the less than stellar customer service. I've been to this location many many times ever since I was in high school and they still have the same problems. The wait time is ridiculous, I have gotten my food faster at sit down restaurants. Honestly I could probably just go back there and make my sandwich faster. They ALWAYS run out of bagels. I don't know if it's because they donate/throw away what they don't sell at the end of the day that they decided to just not make enough or what. But it's ridiculous. It gets really cramped in there too. read more

*** TERRA NOVA PLAZA EINSTEIN BROS BAGELS SUX*** *** WORST Einstein Bros EVER! *** ***25 MINUTES FOR A CUP OF COFFEE!!!*** *** This place will wreck your whole morning! *** First off, they don't seem to bake anything at this location. It is one of those sliver in a wall places with no room to even stand and wait for your order. I was watching them pull bagels out of bags from the back of the location, which leads me to believe that they ship in their bagels. Which brings us to the next point, it's the smallest one ever. You order walking in and then stand in a much longer line waiting to pay. The few people who's order I could hear were correcting the guy taking their money. It seemed that the other guy might not be paying real close attention. No on gets their food by the time they pay, so we all gather near the only free area to stand, the coffee station. Which is rarely free of people waiting for more coffee. There is the next problem. They never make coffee while other coffee of out from. Vanilla and regular coffee seems to be impossible to predict as a popular choice. I was there this morning for 25 minutes from, "I'd like a coffee refill" until I finally just grabbed some and waited until I got to my destination until I could prepare it with cream and Splenda because I was sick of excusing myself just to move around. It seems like I always forget how bad they are after a month or so and think I can just swing by for some coffee. ***25 MINUTES FOR A CUP OF COFFEE!!!*** *** AND I BROUGHT MY OWN CUP!!!*** read more

2 stars because the bagels really are delicious. Other than that, I only come here when I am absolutely craving a good bagel. I keep telling myself I just came in on an off day, but when it consistently happens, you begin to think its not coincidence. The staff is down right rude. They hardly ever have in stock the bagels we want (which you would think if it's THAT popular, have some on hand always!) My last straw with this place was when I came with my two kids. They were literally out of everything and when I asked when some of what we wanted would be ready, the guy said come back in 20. When we came back after killing 20 mins and put our order in, I was informed they hadn't baked those ones like they said they would. I wasn't too happy to say the least. We ordered something else (that we could have gotten 20 mins prior) and when the nice girl brought them out and apologized, she said the guy who told me that they would be ready said "well I'm off the clock. So you deal with it." The craziest part was the manager was present for all of this and did not say a word!!!! As much as I LOOOVE the bagels, the headache every time I come in is NOT worth it. Beware! read more

Poor service, one of the workers kept talking about how she was helping a customer during her break. That is tacky. I asked for my turkey bagel sandwich to have avocado on side and extra veggies- neither which occurred. I also got half of the turkey that you're supposed to receive. I get these all the time so I am fully aware of how much they should have. The fruit cup wasn't packed with fruit, which is funny that you can't add a little more so the cups look full at least; they're already small as it is. read more

Terrible service, I ordered curbside pickup and we were waiting outside for 15 minutes. The sign says if you haven't gotten your food in 3 minutes call the store, so we did and no one answered the phone. One of the employees comes out and asks for names and proceeds to give the car who got there after us their food and goes back inside. So I wait because I think they will bring out our food but they still don't. At this point I have ordered my food 40 minutes ago and I've been waiting outside for 25 minutes. I decide to go inside the store and the employee ignores me first and then asks what I need, I proceed to tell her that I've ordered food 40 minutes ago for curbside pickup and no one has helped us. She then asks for the name and points to a pile of orders, I say thank you and she doesn't even apologize for making us wait. I understand that it gets busy but at least have some manners! I got my food and all of the potatoes were at the bottom completely squished in with the dessert. They didn't give us napkins or forks/spoons. Terrible service! read more

I've been to this location 4 times and every time they have been out of a majority of the bagels only having a few in stock. Since this has been the case I have never been able to purchase a dozen bagels. I gave them one last chance since I love Einstein bagels and they had a hand written sign on the door saying they are temporally closed during normal working hours??? This location is clearly not managed properly, which is a shame since it's the closet one to where I live. read more

In my opinion, Einstein is good. I think their menu has some really good food options for breakfast, lunch and snacks. The quality of their ingredients is good and the bagels are always fresh! The schmear selection is on point too. Honey almond is my favorite, what an amazing recipe for a schmear. I would give this place a 5 star rating but oh my God, this place is a zoo! It's too damn small and it's just ridiculous trying to order and get in and out. You can barely squeeze through to get in line. The organization of the line makes no sense and you order at a completely different register than where you pay. They have no business sending people to two counters with the kind of space they're working with. Just when you think it cant get any worse, there's nowhere else to wait than right in front of the damn coffee where you're in everyone's way. It's so stupid! It's such a frustrating experience. They get so much business, I'm sure they have the money to expand into a bigger location. read more

Like the chain, love the food, HATE the service. No matter who's working here, they are aloof, bitter and inattentive. I have a consistent track record with this location of them not getting some part of my order right for the last nine visits. This dynamic is even more sorry considering that I repeat my order numerous times and they often give me attitude when I enunciate or ask them to confirm the order. Maybe by this point it's not incompetence but sabotage, because I think it's statistically impossible to mess up this often, unless it's on purpose. It is evident that most of the servers are resentful of their jobs and it shows in the final product. Add to that skipped orders, incomplete orders, and delays even when there are more workers than customers and it all adds up to a pretty mediocre experience. But, like a degenerate gambler chasing his losses, I keep giving them the benefit of the doubt, in the hope that next time will be better. It can ONLY get better from here. I really want to keep giving them the business, but at this rate, I may end up waking up five minutes earlier and making my own breakfast. read more

The asiago cheese bagels are da bomb! Toast them with a salmon/cream cheese shmear, all kinds of delicious. The coffee is bold and dark like I like too. read more

This place is ridiculously SLOW. Every time I go, without fail, I wait at least 15 minutes for a bagel sandwich, whether it's busy or not. And their system of having you order at one register and pay at the other makes absolutely sense. I wish there was another bagel shop in CV. read more

Things have improved since the replacement of the previous manager, who seems to have an "I don't care" attitude. However, their crazy ordering system needs to change. They have you fight your way to the back register, then craw and wait again in line to pay in the front register, all this while people are trying to see the bagel display. Be prepare to have your order messed up between 1/3 to 1/2 of thw time. Other than that the food is good. read more

Terrible service, place is super dirty! Food was below average! Will never return!!!! Owners were not interested in satisfying their customers!! Awful experience!!!! read more

Terrible service and terrible customer service. Not only this location but Einstein corporation as a whole. I had a terrible experience with Eric (the assistant manager at this location). I was trying to use my coupon but he told me that Einstein no longer took coupons/discounts together. I was trying to explain to him as of the day prior they did and what changed; he WALKS away from me in mid-sentence! What?? I should also note that Eric's demeanor with all the customers was awful. If you hate your job- DON'T BE THERE. Leave and replace this position with somebody who genuinely wants to be there (this goes for the regional manager as well). I contacted Einstein corporation on SEVEN different occasions to follow-up with Eric's behavior and never got a call back from the regional manager of this location. I then contacted another phone number for their corporate office and left a voicemail only to not get a phone call back. This event took place almost 2 months ago. I am appalled at this Einstein as well as their corporate office in its entirety. We used to come to this location 4-5 times a week. No more. Since this event we have never returned. All I needed was a follow-up from the regional manager to confirm he would address the problem. That was it. Something that could have been so easily resolved; turned into a loss in customers. How can you expect much from this location when there is no accountability from the regional manager or corporate. Supporting this company and location is supporting a corporation that has absolutely no care in customers or their reputation. read more

Yummy bagels and great coffee. Crew is always welcoming. Love this place.

This place is a worthless excuse for a business. Prepare to spend 15 minutes or longer for a bagel. Yup a bagel. I stood there while the staff said NOTHING. Absolutely nothing. The balding owner/manager is equally pathetic. Obviously he knows nothing about operating a business and hires some of the most incompetent workers. Stay away from this place is the best advice I can give. read more

I have always been happy with the employees and the service I have received! I have recently been served by the assistant manager who seems to have a attitude problem, unfortunate that one person can change this review from a five star to a one star! It's not very hard take the order and be pleasant with customers read more

so gooodddd im pregnant and this is my first time eating here and its so goooooodddd.. read more

Einstein Bros. Bagels - Bagels Near Me - Chula Vista, California

I like coming to this location. The workers are nice and usually get my order right. It is always packed, I wish the ordering line was set a little different but it's so small. read more

I went early morning to grab a bagel, manager and two other staff members were present. I ordered a breakfast bagel, added the mustard schmear, and it tasted delicious. Thank you! read more