Einstein's makes me sad. I think I'm picking something relatively healthy off their menu and then I go online (after scarfing down my meal) to find that I spent almost half my daily calorie allowance on one meal. I hate it when that happens. I've been to this location lots of times, usually for a late breakfast on the weekends. Often, the line is crazy long, but moves pretty quickly. Often, the people working here are grumpy and don't try to hide it. Often, the changes to their menu upset me. I used to get their nova lox for breakfast. It was a bagel, with plain shmear, salmon, tomato, red onion (and no capers, please). Now they only have it for breakfast with an egg added to that OR for lunch withouth the egg and you HAVE to get a side for nearly $1.50 more. I've tried to explain that I don't want a side with my breakfast nor do I want an egg with my nova lox and they say, "that's fine, but we still have to charge you for it." I don't like it when places aren't willing to adapt to their customers. So today I stopped in for lunch and got a Chipotle Turkey Wrap. Sounds relatively healthy, right? A wrap, turkey, lettuce, tomato, black beans, corn, salsa, pepperjack cheese and a chipotle dressing. I thought it sounded healthy. For goodness sake, nothing was fried or too cheesy. Well, it was 740 calories and about 2000 milligrams of sodium (you're only supposed to have about 2500). I'm not blaming Einstein's for this. I just wish things that sounded healthy, were, sort of. It's ok, next time I'll just order one of their salads, with boring dressing and no cheese. read more

If I have time, I'll run into Einstein's before work in the mornings. I usually keep my order simple: a toasted sesame bagel with strawberry cream cheese. Simple, right? They sometimes find a way to mess it up. Either it's over toasted or not toasted at all. Yeah, I know... I sound like the freaking Three Bears (my bagel's too hot... my bagel's too cold...). They're friendly enough. They always screw up my name when they type it into the computer, but I actually find this comical. The last time I went in there, the guy called me "Shane". Yeah, dude, that sounds exactly like "Cherie" (pronounced Sher-ee). Whatevs. In his defense, I think he was high. read more

I can't believe how after all these years this place doesn't have their stuff together. Long waits. Order never comes out correct. Nice staff at least. Could probably drive all the way to Bagel Deli and be back home with better food in less time. read more

The three times I've gone into this place it takes me 30 minutes to get two bagels I will never go back it's sucks this last time I just walked out dumb on my part because I just paid for two bagels and did not even get them I was so pissed read more

This location has struggled over the years. Well, most have in this area to be honest. I have to say....they are amazing NOW that they have Crystal managing! Crystal is wonderful / friendly / welcoming and the store is run so well and efficiently now ... from what I can tell. I really hope Einstein's does whatever possible to keep Crystal around .... she is a gem! read more

I've never in my life had to wait so long for 2 bagel sandwiches. Going on 30 minutes now and they are still not ready. Another lady said this has been happening all the time lately. Either they need more staff or need to figure out how to speed up the process. I will not be returning to this location until they figure this issue out. read more

First experience, worst experience. Breakfast sandwich and coffee... 20min, maybe 30? No, 45 min wait, lost order.

Went in at 10:45. Most bagels were gone, the tables were all dirty, there was garbage on the floor and even though it was freezing outside they had the air conditioner on. People were zipped up in their winter coats inside! One of our breakfast sandwiches was forgotten and the rest of our party was done eating before this sandwich came out. Asked them to wipe a table off so we could sit down and they did it with a dirty cloth and left the table soaking wet. Terrible. read more

I stop at this place once every year or so because it is close to my house. And after every occasion I'm angry at myself for holding out hope that maybe they got better. It is disgusting and dirty. Staff is miserable. Yuck! This place makes my skin crawl. read more

Bagels are good but they are always under staffed. You would think the cost of adding 1 staff would be covered by the people that see the line and are walking out. read more

Einstein Bros. Bagels - Line out the door causing people to leave. - Bagels Near Me - Highlands Ranch, Colorado

Went here at 9:30 am on Labor Day. Ordered a bagel and cream cheese and waited 20 minutes for my order. By the time they finally got to my order, they had run out of the flavor I ordered. Don't waste your time coming here. It is the most inefficient, poorly run bagel place around. read more

Literally garbage. I feel bad for the manager. She was the only competent person there. It took almost an hour for 3 bagels to be made. I ordered ahead at 12:09 and finally got my bagels at 1:00 pm. People are looking for work. You can't be picky who you hire when you are short staffed. Effing ridiculous. It's a bagel there is not much to it. Bagels had no cream cheese on it like I asked either. Never going back to this location again. read more

When I get my bagel it should not have a thumb imprint. Also they don't heat up the bacon anymore. Scratching off my breakfast list. blah!

Dont go here unless you want to wait 30 min for your order. I ordered one bagel and it took forever. No one was interested in getting food out fast. It's also dirty, has anyone cleaned under the cooler lately? Its disgusting. read more

39 minute wait with a short line. Ordered 3 bagels toasted with butter, all of which were in stock and didn't have to be made, and the order ended up being wrong read more

The lady who works here on Monday afternoon at the cash register is aweful! She never smiles, takes order like it's inconvenience and hits the register loudly and just has bad attitude! I love the bagels so I will be driving further down to town center location than coming here to this location unless they hire people with better customer service! read more

God forbid the whole place is empty on a Saturday. If you ask them to make a bagel for you the answer is no. Customer service sucks they seriously need training. read more

Went there this morning with my 5 year old daughter....ordered bagels with cream cheese. While i waited ALMOST 20 MINUTES I witnessed the workers there yelling at and arguing with customers. After 15 minutes my little daughter and I went up to the counter and asked them if they could try to hurry since I was now running close to being late to work and the worker started yelling at me and my daughter. When i backed away from the counter he started talking trash about me and I could hear him. I yelled out that I had never been treated so poorly in all my life and the manger heard and did nothing. It was UNBELIEVABLE! read more

I usually love einstein's, but this location was horrible! I asked the girl working what veggies are on the veggie sandwich. She listed a ton, including avocado. When I got the sandwich there was no avocado. So I very politely went up and asked if I could have some for the sandwich. She didn't even answer me, she just looked annoyed and turned to a coworker and talked in low tones. He then handed me a piece of butcher paper with ONE SLICE of avocado on it, and sarcastically asked if that would do. I was mortified. I ate the sandwich sans avocado, and it was good. But when I got home I felt incredibly ill and nauseous and had to spend some time in the bathroom. Don't go here! They are rude and obviously not too careful with keeping their food fresh or clean. read more

I pick up bagels and coffee most Thursday mornings. I call 30 minutes prior and when I walk in I am greeted by name and they have my order ready. Great service and I will keep coming back. Thank you read more

Stale, Stale, I think they had not Day old but Two day old bagels out. Moved here from bay area and kind of a bummer there is only one bagle place around here...grrrrrr. I wish I could give it a zero , but staff was nice so it got one star...help I need my fresh bagels..... read more

Don't ever,ever go to the Highlands Ranch Einstein bagel. Worse, worse worse service!!!!! Waited 35 min for 2 bagels with smear. Seriously need training!! Very frustrated! read more

Always slow and makes me late to work no matter how much time I leave to spare. Also the rewards/points system was down and they messed up my order this morning. Last straw - won't return. read more

Painfully slow! The "grab, pay and go" motto is a total joke here! I waited 20 mins for 2 breakfast sandwiches. There was even a manager there. There was zero sense of urgency. Skip this stop and go to the one off of Highlands Ranch Parkway and Broadway. read more

We had to send back 4 orders. It was kinda expensive and the fact that nothing came out right was really irritating.

I went to Einsteins in Highlands Ranch this morning for breakfast for both my boyfriend and I. While we wanted food, most importantly, I wanted a latte. When I ordered our breakfast, the assistant manager who took my order tried to talk me out of ordering a latte because they were short staffed. I told him that I really wanted one and he said it would take a while for me to get it. Fine - I wanted a latte and would wait, so I paid. After I got our food I sat down and waited for ~15 minutes. An extra employee came in and the assistant manager kept helping other costumers and never asked anyone to help him prepare my latte. Eventually I went to the counter and requested a refund, which he happily gave and never apologized for not making my latte. Clearly, that was always his intent - he never planned to actually make it and I now never plan to go to this Einsteins again. While I understand the stress of being under-staffed and busy, I do not understand why he couldn't step away from the register for the minute or two it takes to make a latte. I find it incredible that he would try to talk me out of ordering what I went to Einsteins to buy and that when I made it clear to him how much I wanted a latte that he would not figure out a way to serve me, his customer. Horrible service. read more

Here at 9:55 am on a Sunday. They literally have three flavors and about 10 bagels in the case. Pathetic. Ordered five different items and they had NONE available. I don't know who manages this location but they should be summarily fired. read more

1 non-toasted bagel + 1 side of cream cheese = 15 minutes at this location. This is with no line to order.

After leaving the broadway Einstein's empty handed at 3;45 pm when "the manager" shut down early we hustle to this one to get GREAT service! Thanks! They were servin customers at 4:05 read more

This bagel store probably is the worst run bagel store in the state. Always has been! Today was the topper. The assistant manager was complaining that two people called in sick. I only needed a half a dozen bagels. The woman asked me if I would like them sliced? I said you're busy it's okay no need to slice them. She told me I pay at the other end. I proceeded to the register where the gentleman told me to wait. Another guy walked in he helped the guy who got a dozen sliced bagels! He picked out all of his bagels sliced them for him handed them back to him then came to help me at the register. I go there cause it's convenient. But every time I have the same experience! Hopefully one day they'll get their shit together and I can change my review!? read more

I ventured in on a busy 4th of July . They took my order and I was out within 5 minutes. We had a cinnamon raisin and whole wheat bagel With cream cheese. The bagel was fresh and toasted just right . I would definitely try them again. I also had a fresh fruit cup which was cold and had a variety of fruits. read more

The food is always really good but the service is usually terrible. Half of the time they mess up my order. More than once they have forgot my order so I was stuck waiting over 10 minutes till they realized I never got my food. They never apologize and usually are still slow at getting it to me. read more

Dear Manager of Einstein. A couple of things. First thanks for updating the store, it was long overdue. The service and quality was excellent during your re-opening honeymoon, but you have reverted to your old ways. My wife and I each got "toasted" bagels that were really just warmed up slightly. Then the cream cheese was almost non-existent on the bagels. Again, a big contrast to our other visit. Please tell people where the order line starts in your new layout. We witnessed many people that were confused on where the line was. Very uncomfortable for your guests. I don't usually give feedback and wouldn't this time either but your location is convenient, so please consider fixing it. 08/05/2017 read more

In einsteins on Broadway in highlands ranch..not many people here, 6 people behind the counter, and have been waiting 20 minutes for 2 bagels w/cream cheese..ridiculous!!!! They have to do much, much better than this serving customers..they almost have more people behind the counter than they do customers waiting..and let's hope they get the order right (this time ), and don't run out of bagels, like they usually do by 10 am. Einsteins needs to fix this!! read more

They are quick, even if the line is long. Very friendly and appreciative for their customers. Also, the food is great quality. They will customize your food however you wish, and they greet you with a smile and leave you with a "thank you!". read more

So yummy! My first impression was great at this location. Coming from Jersey I very much miss fresh made bagels. These ones were pretty good. The coffee was great too. But the best part of my visit was the staff behind the counter. Such nice people working here. They seemed happy to be there and were super nice. It was one of their birthdays and it was refreshing to see a team be so excited for a fellow employees birthday. I wish my work team was as happy as theirs. I'll definitely be returning again. read more

Been to this Einstein's on a few occasions since it is convenient to our house always hoping the experience will some how be better. It never is. The staff is poorly trained and worse yet they have a terrible attitude.Tried to order a Baker's Dozen, sliced. The girl taking the order was rude and didn't know what she was doing. When I saw the price she rang up I asked her if that was a Baker's Dozen and she said ask the people at the end for she didn't know. The bagels I ordered weren't the correct ones for the person at the end said by the time they filled my order the ones I ordered were gone. Huh?? Didn't the girl placing the order know if she sold them yet or not? Of course the price was wrong and the girl at the register checking me out half-heartedly told the girl who was taking the orders what a Bakers Dozen was. She wasn't even paying attention so it didn't even register. Bagels weren't sliced either so had to have that redone. To be frank I'm done with this store. The service is pathetic and has been since we've been going there which is now for around two months. The store is dirty and people act like they don't care for the store is always busy since it is in the heart of Highlands Ranch. Maybe they can be that way but I'm done. Absolutely horrible!! read more

Agree with all the other reviews. They are ALWAYS out of bagels. They seem to blame customers for buying too many on Mondays. They are all about bagels yet cannot provide that one thing. I'm finally done using them. Will drive farther or get from grocery store. read more

Called over to this location because the location near my house was out of the flavor I wanted (typical!) the gal on the phone as so nice, she offered to set the aside for me until I arrived, really appreciated that. Staff was super cool, said call ahead anytime! Bagels were great as usual. Will just head to this location in the future. read more

This is the worst experience today. Out of half the bagels, no chicken salad (too busy to make it last night). All the tables are dirty. We asked if they would clean one, but since there are four customers in the whole place they are just too busy. Wow.... Really... read more