Excellent service with customer oriented and very knowledgeable team. I always call them first to…read morefix any major appliance. Honest, hard working and ethical organization!

I spent over $200 to have someone )Nick) look at my 19 month old LG dishwasher and was told the…read moreControl Panel was defective and had shorted out, because water had gotten into it. it would be $650 to repair ( I paid $699 for the compete dishwasher). I also have a problem with the ICE MAKER on my 3 year old LG refrigerator. That also was going to be in the hundreds of dollars to repair. I contacted LG directly about my problems and was told the Control Panel on the dishwasher was under warranty?? Why didn't Nick tell me that?. A-1 was prompt a coming out, knowing they would collect their inspection charge. After that, no help at all. I did contact A-1 and explained about what LG had said, but I received an explanation that they would have no way of knowing about the Warranty on the Control Panel. That shocked me because when I did my research and spoke to them (Tracy twice) I had read that they were a local LG representative.

Mr Appliance was on time! They were quick to schedule an appointment and came back with the part…read moreexactly when they said. Our tech was professional, knowledgeable and friendly. We couldn't have asked for anything more. Thanks.

I reached out to Mr Appliance of Batavia on Weds, May 13th, to repair my 3 year old LG dryer which…read morewas not heating. They called almost immediately and said they could get someone out the next day. Two service people very friendly and courteous people showed up at the designated time. I was told that I had a bad roller and a problem with the ignition switch as was quoted 575.00 for the repair. The service was to be completed Mon with a window of 330pm to 530 pm arrival time. At 306pm on Monday received a call that the part did not come in, 20 minutes before scheduled arrival! Service was then scheduled Tuesday. Tech showed, on time, a different person Chuck, friendly and courteous puts on the new roller and ignition switch and the dryer does not work. He says he will contact the office and they will call. He then tells me that he thinks it's a sensor issue. He left giving me no estimate. I called the office after an hour of waiting to be told they needed to speak to the manager. Another hour goes by and they called to tell me the part cost "worst case scenario" would be 1200.00 . They would refund the ignitor switch because that wasn't the problem. I declined...a brand new dryer of this type is 1300...I asked to talk to the manager who is on vaca until next week! I had given them a check for 250 for the 125 service call plus tax and half of the repair... i would not recommend this company.

my landlord ordered new refrigerator the delivery boys Eric…read moreand Jack were really kind and professional they did excellent job the appliance itself works great but just wanted to say I really appreciated Eric and jack

Our daughter needed a new basement fridge and we chose Hagedorn's because we have always been happy…read morewith them in the past. Our sales associate, Charlie Gilmore was friendly and very knowledgeable. He got us just what we needed at a good price. The delivery was complicated. However, Jack and Eric were so pleasant and professional and took care of things quickly and efficiently. We are so happy to o have dealt with Hagedorn's and I can't imagine ever going anywhere else for our appliance needs.

Very responsive and get you what you need !Got a wash and a dryer from them glad I found them when…read moreI did

Don't bother with this place. It uses an automated answering system. If you're not in their service…read morearea it will cut you off. I was looking for appliance parts before the Fourth of July and needed an icemaker for my moms fridge. I was checking to see if they had parts but since they didn't answer I will never know. Guess we'll order online and my nephew can replace it for them. I wonder how big their service area actually is since we we were less than 30 miles away?

I had a great experience with Victor. He listen, was knowledgeable about the refrigerator, repaired…read moremy refrigerator quickly and made sure all my questions were answered. cpnixon

This company is IMPOSSIBLE to reach!!! They were assigned as my service vendor through Samsung…read morecustomer service. I reached out to them once and they told me they would call me right back........ Since then the phone number just continuously rings until you get disconnected. I reached back out to Samsung and they had the same issue so they cancelled the ticket and assigned another vendor but it took 3 days of waiting for them to be unreachable because they are allotted 48 hours to set up an appointment time...... If Samsung assigns them request another company IMMEDIATELY!!!!!!! DO NOT WASTE YOUR TIME! After they were assigned and I read the current reviews I should have known it would go down hill fast! DO NOT USE THIS COMPANY! It says a lot when they do not have any type of answering system or customer service skills...