I went to this place and ordered two burritos and chips with salsa. The lady repeated our order two times each time I said yes that is correct. We paid for our items through the drive through and went home. We unwrapped the food to find one burrito was correct and the other was completely not what we ordered. It was the wrong meat and everything. I and asked for the manager and was told he was not in. The other person said he could help. I explained the whole thing and was told he would write our name in a book and the next time we came he would remake the one burrito for us for free. I said thank you and went on with my evening. My daughter return to the place and told them she had our name in the book for a burrito that was made incorrectly. They said there was no such book or name. She described the person and told them the date and time we had come. The lady told me that she was a manager and that they would have never told me this. Then later she said oh the cashier wrote it down but he is not allowed to do this. Then she told me I would have had to drive all the way back to exchange the burrito in order to get the one I actually ordered. REALLY!!!! You made my food completely wrong and you except me to drive all the way back to your restaurant and wait again for my food to be made correctly. This is BS!!! I will never eat at this place again! The manager was rude, lied and has no customer service skills at all. If your employee doesn't and isn't allowed to write someones name down then why is he doing it. If he did then you should honor it without arguing with the customer. Funny thing is we were going to buy another burrito and chips. Oh well, they obviously don't need our business. I give this place an "F" for customer service. PS make sure you check your food if ordering through the drive through or you may have to drive back to get what your really ordered. read more

Oh My Goodness, the food here is amazing. So incredibly good. The people here are really nice too. The same girl has taken my order the last several times, and she remembers me and is very friendly. The burritos are to die for, so juicy and tasty. Finger licking good food and a fun and friendly atmosphere. I drive 20 min out of my way to eat here. They make me feel like a valued customer. I will definitely go back for more of this yummy food. If there was a 6th star, i would have given them that rating. read more

Nothing special here. Decent sized burrito, generous portions but so so on flavor. Not wowed, probably will not return as there are many other better options. read more

The fish tacos here are to die for! They make excellent ceviche and guacamole, too. Skip the pozole which used to b excellent and is now full of fatty, low quality meat. They need to trim their meat! read more

One of our favorite Mexican restaurants in the Aurora/Naperville area! We really like and frequently order their burritos (beef/chicken/carnitas) and shredded beef flautas. We recently took a friend and he said it was the best bistek a la Mexicana that he'd ever had. The drive-thru can be slow, however, this isn't fast food like Taco Bell. read more

Great Steak Tacos, Great Rice, Great Beans, and Great Horchata. Enough said.

They have amazing quesadillas asadas, the size and the flavour is good for the price. I have been to other mexican resturants where they give small quesadillas with just cheese, but this place gives the option of adding meat, and comes with sour creme and guacamole on the side. read more

Might as well go to taco burrito king. The steak tacos were bland, gordita had no flavor either. Not worth it for the money

I ordered a taco salad yesterday and no only did it not include everything but it also gave me FOOD POISONING. I ate half! VOMITING & DIARRHEA all day yesterday and today!!! DO NOT EAT. read more

I've used El Burrito Loco catering for a couple of parties. The last one was missing the enchiladas. I called and they realized their mistake and delivered the missing enchiladas to my door. We don't live that close so I was happy with their service. Food is always good. read more

I just came to eat here on a sunday. And my experience was not pleasant at all. First of all the lady that takes orders made me wait like 15 mins to get my order. My torta was flat out not cooked enough it was raw never coming back here again !!! The guy who makes the food doesnt know how to cook read more

Good place and quite good food but my experience as a customer it was frustrate when I complain about the packing of a 3 portion of pozoles. I had to take my car to have it cleaned because I had pozoles sauce everywhere. I did not aspect anything in return - even knowing it was not my fault but the container it was given to me. After I mentioned it I was told that the "next time" I should let then know again - so what???? My last frustration is that minutes after I ordered a Sandwich (torta de lengua) and they asked me if I wanted it with avocado I had to pay extra (couldn't they just do it for no extra cost due the circumstances ?) - how many Mexicans restaurants do we have in Aurora? I used to be loyal to this place but I am really frustrate for the way they ignore my complain. I work in customer service and I know how it works. Like I said - I did not ask for anything...but they should not ignore my complain. At the end...I have choices and it does make a difference when we are treat as a special customer. I am glad I live in Aurora and have lots of places to choose from. read more

Great food we order the Tempiquana plate that comes with skirt steak cheese enchilada ,beans and rice my wife orders the Nacho Loco but she adds shrimp,steak and chicken fajitas .. great food and great customer service.. read more

The food is good but aftermath it makes my stomach hurt alot. But for every person is diffrent

omg this place is so good!!!!!!! Huge burritos, their salsa is delicious, and the menudo is great. Good prices Too. We will be back.

Worst rice ever. I'm not sure if it was too much cilantro but it had a slight smell of vinegar to it that made it completely unpalatable. I'm a sucker for enchiladas but these were just average tasting. read more

Horrible service and just disgusting! We just left this place. First we waited in line to order and after I realized I was charged twice for the same item, I had to wait in line again to get that taken care of. After waiting around for 25 minutes for our order (2 burritos) we waited in line again just to check on the order, and they said they forgot! When I tried to complain about it they tried to tell me it had just been 15 minutes even though the time stamp on the receipt indicated otherwise. What should have been a 15 minute fast food experience turned into over an hour of frustration an crappy food. I do not recommend this place, it has really gone down hill. Used to be a favorite but not anymore. read more

Over the past few years, I have noticed the steak used for their tacos and burritos getting fattier and full of gristle. After I had to pick through my last meal and discard half of the meat, I have decided to move on - there are too many other good restaurants in the area to accept their low standards. read more

This is my favorite Mexican restaurant in Aurora. We have been going to El Burrito Loco for years! Their guacamole is the BEST!

Good steak! The tripas and beans/rice could use a little more seasoning, they were a bit bland. Got the steak huarache, steak burrito dinner, tacos de tripa and chips & salsa. Overall enjoyed it! read more

One of my favorite Mexican food places! Both the DeKalb and Aurora locations are very good!!

First off, go inside to eat. They will hook you up way more and you can get the free refills on drinks. I had the Nachos Loco w/ guac and sour cream, they brought it out and it said BAM! It was fattest dish at my table, took up half of the booth table by itself. I have been to other BL locations and they do not hook it up as much as the one in Aurora. Hit it up it is pretty well priced and great portions. read more

Very good authentic Mexican food. Great guacamole and their pork tacos are awesome. Fajitas are yummy and good price.can't go wrong eating here. read more

We moved here to Aurora about 7yrs ago and felt that after living so close to Little Village and Pilsen, that we would never find a good Mexican restaurant like in our old stomping grounds. We are please to say that we were wrong. We genuinely enjoy El Burrito Loco and have used them to cater my husband's birthday a couple of times. I should add that my husband is of Mexican descent and so it stands without saying that he and his family really know Mexican food. We are always pleased. I'm especially a sucker for their steak fajitas. My husband loves the carnitas and chicken flautas. Mami loves their chicken enchiladas. Yes, I did just refer to my mom as "mami". And? Anyways, a shout out to Victor who manages a wonderful establishment and is all about customer service. Continue doing what you do and I will continue to do what I do...enjoying the flavors of El Burrito Loco. read more

They hooked me up with a small bag of chips that they normally give for meals, combos, platters, etc., when I asked. Thanks!

They don't even deserve the one star... I ordered the chicken salad and the cashier asked what dressing I wanted and was given a choice between ranch and Italian... I chose Italian and I get my food they give me ranch. I go up there to tell them they gave me the wrong dressing, she said we'll we ran out... I continued to tell them that if I had known that from the beginning I would have ordered something else. She said well we ran out... I've never had such a rude cashier that had no regard for customer service like this one... Her attitude was as bad as the dry Tamale that I had to force down. Terrible terrible service and attitude... I will tell everyone know of the terrible service I received. DO NOT WASTE YOUR TIME OR MONEY.... WAY OVERPRICED FOR TERRIBLE SERVICE read more

I tried a baby steak burrito. The price for the small was as much as I would normally pay for a large one at other places. It was horrible from the first bite. The steak was way too salty and oil ran out of the end. There wasn't an even mix of ingredients though out the burrito. Some bites were heavy on one item. There was a lot of meat compared to other ingredients, but seeing as how terrible the meat was, this was a bad thing. I was hungry, so I forced myself to eat some of it, but threw more than a third of it away, along with the takeout menu that I had picked up. read more

My GF say this place is best MEX. food and she would know this is the place mex. in aurora go to.Ive been there twice with her and like the fact that they spoke good english.Portions were also good.Will go back. read more