EDR has been on our radar for awhile. My husband and I enjoy getting away every now and then. To be honest it's always been out of our price point but we found a good deal and were excited to try it out. We were only able to stay 4 nights but we really enjoyed our time here. I was most excited about the food and it was delicious. We ate dinners at D'Italia (our favorite) Wine Kitchen at Generations next door, and Santa Fe (least favorite) and we also attended the Mexican Fiesta one night. We enjoyed room service breakfasts and lunches at La Isla, Jojo's and Kampai. The food really was scrumptious everywhere!! We loved the freshness of the vegetables. The Mexican Fiesta was a lot of fun. The food was abundant and everything we tried was super good. Fun party atmosphere. However it was a little confusing! When we walked up there was a long line for the buffet and a plethora of empty tables. We were notified after waiting in line that the tables required a reservation? Ok so where are the rest of us to sit? Oh ok, we get to fight for the very few available places to sit/stand. That was a little frustrating honestly. We were able to find 2 spots at the bar but people were crowding around so tight that if one got up to get more food someone would instantly try to take your spot. It was weird and ruined the experience a little. It just would've been nice to know the setup in advance. But again, the food was really good. The service was top notch most of the time we were there. Room service was great. Our concierge (Alejandro) was fantastic and very helpful in setting up a day for us at the Royale Oasis. Shoutout to Moses and Alberto for making our Bali Bed day extra special and relaxing. Would definitely splurge for that again. We also had wonderful massages at the spa (part of the Royale Oasis package). Relaxation at it's finest. The only real bad service we had was at Santa Fe. We had a late reservation at 9 pm and there were very few tables in use. Our waiter was absent most of the night. Never even refilled our water and when he sat our food down he acted very grumpy. This was the only time we encountered this, usually they bend over backwards to make sure you're happy and satisfied. Unfortunately we saved Santa Fe for our last meal and it kind of put a bummer on a vacation where we felt spoiled the rest of the time. We did choose to attend the loyalty/membership presentation so of course we were shown the rooms that they give to the 'best of the best'. Hmm. While I initially thought our basic junior suite was pretty sufficient, upon returning from the tour I immediately noticed that the basic room could use some updating. Even little things like paint and some mildew in the bathrooms could be taken care of. And it would be nice to have updated furnishings, especially for a resort of this caliber....and on that note... We woke up the first morning to hammering/drilling in the room next door. This proceeded to happen the following 2 days as well. I understand repairs need to be made (as stated above) but the resort was nowhere near capacity. I'm not sure hammering next to an occupied guest room is necessary. But despite those fairly minor things we really enjoyed ourselves and would return without a doubt. Every resort we've been to has had high points and low points. Nothing is every perfect but EDR is close read more

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We just returned from ElDorado Royale the 1st week of Oct., there to celebrate a friend's wedding, and honestly, we thought it was EXCELLENT! There were 20+ people that stayed over a week, and spread between Generations, Casitas and Villas at Royale. Honestly, no complaints! The food was amazing, our room was luxurious and well appointed, and kept very clean and stocked. The food was indeed gourmet! Luscious, smaller portions, and featuring fresh, grown on premises herbs and veggies...beautiful plates and a broad selection. Our only - throughout the group was the time it took for room service. Several hours and on one occasion, delivered 3.5 hrs after ordering...arriving at 3:45am! Slow room service was the only neg here. We planned our meals & snacks around it. Moving on...the grounds are breathtaking! We've been to 2 other AI resorts in Mexico, this was by far the most impressive. I bet it takes a whole crew to maintain these grounds...not a blade of grass was out of place. The property is massive, approx. 2 miles from one end to the other! Convenient shuttles run often, and most drivers will take you wherever you need to go. We must have walked many miles to see the sights however...which was OK with us since we enjoyed the bars & great food with a little less guilt! The Naay Spa was also wonderful, my husband and I both received relaxing treatments. The bars and bar service we felt were friendly and attentive! The beach is well-cared for, the water is warm, the pools and swim up bars were a favorite of the group during our stay. The bride and groom chose this venue for their celebration, and we all had a great stay! 20+ people, without complaints! I urge you to take a look at any less than favorable reviews here, take with a grain of salt! "No salt & pepper", "iguanas", "alcohol choices were limited"...are you kidding me?!?! Mexico is a different country, unique and beautiful! Stick to the 'ol USofA and McDonald's if you're not ready for an adventure! (steps off soapbox) Only 2 people got suckered into the timeshare spiel...their choice. Most people know to avoid that. If you're willing to sacrifice 1/2 day for some massage credits, that's on you. We had a fantastic getaway, and watched some of our best friends tie the knot! We explored the Tulum ruins & rainforest in a separate excursion, danced and partied our way thru the nights at Royale's nightclubs and bars! We ate, drank, splashed and sunned at one of the most amazing resorts we've ever experienced. We wouldn't hesitate to recommend this resorts and it's sister properties to friends and family! If you want to be spoiled at a luxurious AI, ElDorado Royale, Casitas and Generations have something for the whole family! read more

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This was by far one of my favorite experiences in an all inclusive adult resort. The staff was indescribable. When I think of the nicest people I have ever come in contact with, hands down. It was the staff at El Darado Royale. Nino provides us with a complete tour of the vast grounds, every restaurant, spa, the gym, and information on who to contact should we require transport to their other two properties for spa appointments. The grounds were beautifully kept, the beach was maintained which had to be hard with the seaweed constantly trying to make an appearance due to the current. The food was fantastic although, I would not expect large American sized dishes if you go there. Small plates, good plates, just small portions. Room service was on point at a the time when we needed a late night snack. The only complaint I had was IF room service was ordered, guest would place their empty plates on the grounds outside their doors. This, unfortunately would cause ants due to the time it would take housekeeping to come around for clean up. But over all. I would hands down recommend a stay here. We enjoyed the entire stay! read more

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As an adult all inclusive this was good. What we didn't like was no booze besides beer in the room. And, no beach! It's all rocks! If you're not part of their vacation club -exotics- you're definitely a second class vacationer. It wasn't long before we were asking 'are we allowed in? We're not exotic members' to every beach, restaurant, bar, event. I think they would be better off to just let exotic members stay there because, while we paid a good amount of $ it did not feel like a special occasion. We mocked our visit up from February ( anniversary) to December because my husband was going to start radiation treatments for a failed prostatectomy. He started treatments as soon as we got home. You have to schedule everything through the concierge but our 'concierge' were really not helpful. We got stuck with dinner reservations at 9 pm. Etc. We're used to Sandals in Jamaica but Jamaica's crime rate is soaring so we opted for Mexico. Disappointed for sure. There were zero water sports and everything has an up charge. Everything. So, if you're looking for a place to feel excluded and overcharged, this is your spot! read more

My wife and I have stayed at the El Dorado Royale twice so far - once a few years ago and then a second time in June of 2018. We tried a few different other places in Riviera Maya between the two trips and we were really excited to go back to El Dorado, which was pretty much heaven on earth the first time we went. When we went back the place was still fantastic - beautiful, plenty of food options, lots to drink, and great places to lounge out and get a tan or read or just drink and socialize. But it was definitely missing something in our return trip. The mixed drinks stuck out mainly since that was a consistent part of our trip - the drinks weren't as impressive on our second trips (other places use tons of fresh fruit in their mixed drinks and I didn't remember seeing much or any of that here). Their morning room service of coffee or tea used to come with sweet breads and we couldn't get that this time around for some reason. The place is still amazing, though, and we loved so much of our trip there. Since it's about 20 miles from the airport it's going to feel like it takes a while to get there, but it's worth it. Make sure you get a welcome drink as soon as you get there, or go around to the bar that's next to check in for an amazing drink (they even did a pretty great mint julep for me one time). For your ride back to the airport after the trip, try to save a beer or two from your hotel fridge for your slow painful return back to reality after having a few days in paradise. The cocktail bar by reception may also get you a drink to go before you leave. The shows at night are entertaining enough (another thing that felt like it had more excitement to it on the first trip than the second), and we did not get tired of the different food options, except for some of the lunch buffets which I do remember being a lot better for our first trip. We tried the culinary theater on our first trip then didn't bother the second time. The Italian restaurant was nothing special, and JoJo's tended to only be good early or in the the middle of a shift - towards the end it was pretty abysmal. A few of the places also were cool with us changing the menu a little bit and I was able to get vegetables at nearly every meal, which I was hoping to use as a way to counteract the rest of the less healthy food that was all over the place. The rooms are really comfortable, and having the room service as an option is a really great one. The menu isn't super extensive, but they'll bring the food pretty quickly and at least when I was there, the food was delivered at no extra charge. The rooms can get really cold, too, if you want, which is great since the place is usually pretty hot. One time we tried the spa with beachfront massages with the add on package - something I didn't think I'd want but it ended up being pretty amazing and the perfect amount of relaxing. Tips: -try the cooking class - it was one of the better things to do -if you're there on a Friday try the 5k run - it was one of the best parts of our trip -it may not be at the top of your list but try the Rincon Mexican restaurant there - everything we had was amazing even though we weren't expecting much since we get great Mexican food back home -breakfast at LAS OLAS - I think this is the right place if I'm remembering correctly with some amazing breakfast food read more

Emerald level Exotic owner, can't even get room at check in time. Been checked in and waiting for hours to get keys. Bad start, likelihood of coming back is zero. If they won't take care of members, what makes you think they will take care of others. read more

Located on the Riviera Maya , we spent 7 days here the last week of March 2014. The resort is GI or gourmet inclusive. There were no gross buffets to be found with the exception of the breakfast at Cocotal ( which is by far an orgasmic experience in breakfast foods) Food is quite good as many of their chefs come from Michelin star restaurants. My favorite restaurant there was Fuentes which is a culinary theater. Soup to nuts the experience lasts about 2 hours. Food was amazing. We did the Mexican experience with wine pairing. I can chat endlessly about the food but I won't go there. Our room was a "swim up" ocean front room. So basically we had a private pool right off the sliders to the deck - and the ocean was within view beyond that. Our room was beautiful and decorated so tasteful that I even unzipped one of the decorative pillows to see if I could find what brand it was (to purchase for home) The room is 100% renovated - bathroom tdf. Stall stone shower big enough for an entire family to fit at once. The resort is very green - they even grow their own veggies in an on site greenhouse. The waterfront ( which had suffered some erosion) has these green barriers which look like beached whales but are jumbo sand bags. As the water rushes over them they let sand out. The water is warm and very clean and CLEAR. You can go in to your neck and still see to the bottom. Be warned though, the minute you go in you'll be surrounded by very large fish who are waiting to be fed. ( by you!) The gym is amazing as are the spa services. Another warning - this is the only resort where you will find a packed gym at the crack of dawn. Many of the patrons are health conscious. There are mini resorts within the resorts but you have access to all amenities/swim up bars/restaurants etc etc. I would go back in a heartbeat!! And plan on it in 2015! read more

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Despite having a reasonably great time at this resort they completely dropped the ball by the time my wife and I checked out. I am honestly writing this review a few weeks late because despite my bad experience I didn't want to tear down any persons business publicly. I reached out to them to rectify my issues privately. However they lack in customer support on the backend as well and gave a backhanded response to my issues. So please continue on to read how this resort did not meet expectations set by what this hotel presents, and other reviewers comments. We stayed in the BeachFront Casitas in room 2601 between August 20-24 2020 I cant show how the food was cold when we got it, but I can show you how my service was terrible. Despite it being anyone in the restaurant our server hid in the drapes and got on his phone for 10 mins while we waited to be served. (See picture) -The food we received 7 times out of 10 was either room temperature or cold. It just had to be sent back. We had desert at -D'Italia the warm peach soup. Emphasis on Warm, but that was cold for a place to pride itself on a gourmet experience it didn't live up to my personal expectatations. -We paid $35 for the Lobster which was a good size but it was tough and still came out cold. The butter that came with it tasted like movie theatre pop corn butter (disgusting) couldn't even finish my lobster. I believe they used artificial butter. -Yogurt at Sante Fe had an ant crawling on it when it was served to me(see pic) -Bugs in room(normally I get that nature can seep through in these Tropical/Caribbean places but this was abundant) bugs in bathroom, I was ironing and 2 ants came crawling out where you put water for steam, we had to keep the room at a freezing temperature because it was the only way to keep flying bugs at bay. -Please bring a cover or case for toothbrush small hard to see bugs appear on counter when sitting water doesn't dry -Room wasn't the cleanest upon checking in we found a spider webs in two places in the inside bathroom shower and on headboard of bed -Mini bar was never restocked throughout my stay -Jacuzzi couldn't hold water had to put towel in drain to keep water in -TV in room picture would change tints of being normal to hues of purple and green -Outside shower turned into outside bathtub as debris from the roof filled drain and water would not go down the drain -Also the outside bathroom doesn't seal off so bugs can still enter the bathroom from these gaps which in turn allow them to come into the room since the bathroom and main room have the same ceiling -Most of the property beaches there is no way to swim unless you want to be battered by rocks. Thankfully they have the seaside pool and numerous pools, but if you are coming to swim in the beach look elsewhere. read more

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I'm still here and it's the worst place and waste of money, PLEASE Do yourself a favor and go somewhere else. I came here with the idea of buying a casita time share but now I would not come back even if it was free. read more

Although my family and I enjoyed our stay at EDR, I can't bring myself to recommend it. The resort's stretch of beach is a terrible disappointment. The "sand" at the waterline is gravely and painful to walk on, the shallows are thick with seaweed, and the water isn't even pretty to look at because it's littered with giant cement pyramids that we think were placed there to prevent erosion. As a result, none of us spent ANY time in the ocean during our week-long stay. The resort compensates by offering half a dozen very nice swimming pools, but why fly to Cancun for swimming pools? Speaking of pools, nearly every casita (housing cluster) along the beachfront has its own hot tub, but during our stay only one was functional. EDR promotes itself as a "Five Star Gourmet Luxury Resort," but that's only if you're willing to pay extra. With the exception of the resort's "culinary theater experience" in the Fuentes restaurant, the food at EDR is not significantly better than any of the less expensive all-inclusive resorts I've visited. In fact, the table wines are considerably worse. The wines that come with the all-inclusive package tasted (to me) like seawater. For a significant upcharge, of course, you can purchase good (overpriced) wines in many of EDR's restaurants, but only by the bottle. And if there's anything that a gourmet resort ought to get right, it's coffee, but that, too, was a grave disappointment at EVERY restaurant at EDR. The best thing about EDR is the staff. Everyone is friendly and eager to assist. That's especially true of Erick, the super-polite and helpful young man who was managing EDR's Fitness Center during my visit. The Fitness Center is clean, organized, and surprisingly well-equipped for a resort gym. Erick clearly takes great pride in it. He is also eager to help guests modify their workouts when they can't find the exact piece of equipment they've become accustomed to at their local gyms. A word to the wise. If you decide to visit EDR despite my description of the beach, download the resort's app upon arrival. The resort is sprawling and difficult to map in one's mind because so many of the buildings look alike. The app's augmented reality feature will help you navigate. Also, each restaurant has its own hours, many of which change depending on the day of the week. A restaurant that's open for breakfast on weekends may not serve breakfast on weekdays, for instance. Get the app for quick reference and to limit unpleasant surprises. And for god's sake, always make dinner reservations! If you stroll in without reservations, you may be told to come back in 3 hours. One last note: I have celiac disease and must adhere to a strict gluten-free diet. I'm happy to report that the resort distributes wallet-sized cards to guests who have food allergies. These cards can be shown to any waiter, manager, and chef on the property, and the symbols on the cards correspond to allergen symbols on the menus at every EDR restaurant. Not every waiter immediately understood that my meals had to be prepared separately in order to avoid cross-contamination, but my card with the Gluten-Free symbol always gave us a good starting point for discussion. I didn't get sick once during my visit, and for that I'm deeply grateful. read more

El Dorado Royale - Sadly, they had to ruin the beach in order to save it. - Resorts Near Me - Solidaridad, ROO

Amazing all inclusive! Everyone was so nice. All employees greeted you. The activities directors kept us engaged. Has us playing volley ball, dancing, the dinner in the beach was amazing! The beach was perfect for sunbathing. Wading in the water. Our Christmas Buffet dinner was just amazing and beautiful. I will definitely recommend this place to friends read more

The stay in Casitas is gorgeous. You will have several swim up pools to choose from. Health bar at your finger tips and bars and restaurants with ocean views. Don't forget to have a spa experience with the ocean sounds, it's so relaxing. I just love it here, and will miss the tranquility. This is very low key and perfect for relaxation. Centered between Cancun and Playa de Carmen. read more

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Don't stay here if you want to sleep at night. The food and day activities were great, and the property beautiful. However, I wouldn't recommend this resort because they have made Guacamays bar into an open air night club that plays bass-heavy music until 1 am. Unable to sleep because of the loud music that rattled the items on the nightstand. Instead of addressing a problem many were complaining about, the offer was to move us to a different room after we were unpacked and settled in. read more

I just stayed at El Dorado Royale for a full week and let me tell you a few things before even thinking about staying here: 1. Even when you book through their website, your room is booked through a 3rd party such as Lomas Travel where they are impossible to reach, even if you need changes. If you only speak English, it is very difficult to communicate with them via chat. 2. No matter the issue, you will never be refunded anything - period. They are a cheap resort so expect cheap services. 3. No matter what you are told by a front desk manager, if it's related to money or service of the room, the lead Manager will still not listen, charge extra fees and be a complete and total unprofessional. 4. Rooms are old and unkept. My A/C unit leaked the entire time. My friends room, their toilet barely worked half the week we were there. That is kind of an important issue that they kept saying they would fix. 5. Premium liquor is hard to come by (and by premium I mean basic like Grey Goose, Bombay, Hendricks, etc.) - and at the main bar, we saw bartenders pouring Barton's Vodka into Grey Goose bottles because they think guests are that stupid to not recognize the difference. The only bar that has premium liquor is martinis near the front desk, which creates this illusion that other bars will be the same. 6. Two of my friends were sick half the week from food poisoning/parasite and ended up in the medical clinic. They received anti-nausea shots and medicine called Cipro to fight off whatever parasite they received from the food (most likely the fruit/fruit juice). 7. It is a party atmosphere where the resort doesn't care about their supposed "excellente" service reputation. Golf carts were never available to take us anywhere and I found out near my last day that I had a "butler" that I never met - complete joke. Book elsewhere. In previous stays my group went to Iberostar Grand Paraiso and had a great vacation with zero service issues - they were best-in-class. I can't believe how much money I ended up spending on this shady resort with terrible service/alcohol selection. read more

El Dorado Royale Birthday Disaster. I have been to this resort numerous times, expecting to have a fantastic time like times before, but this time, I was highly disappointed. I worry for those potential guests in the future that they will be disappointed and have a negative experience such as this, The resort didn't do all kinds of things. It started when my friend and I arrived they asked for the name on the reservation and I gave them my name and they didnt have one in my name so my friend said hers they had switched the reservation to my friends name; they assured me that it wouldnt make a difference but it sure seems like it. So it was already not about my birthday as I wasn't the head of the reservation; I believe when she had to call to make a payment on the room, and they switched the whole reservation into her name. We were there as guest of the Elite Members Club and they offer aromatherapy and a 'new' soap that you can pick out for your room it took them until 3 days into our trip to put the soap in our room and it was not the soap we choose so we had to ask them to exchange it, and we had to ask them to do the aromatherapy cause they only did it the first night then we had to ask for it to be done again because they just werent doing it. Our Butler at the time Yuma was absolutely wonderful. She personally came into our room to spray for us. Unfortunately, she was not our butler for but only a couple of days. They didn't do any kind of welcome back on the table when we arrived in our room. *I'm sure which was due to the switch of the name on the reservation switch.* We never got any of the complimentary candies or small shot bottles. We never got any towel decorations in our room. The bedtime shots didn't come until the very end of our trip when we had to be up super early for our flight, so we weren't able to drink them. We were asked multiple times what we were celebrating; First on the website before we came, upon arrival, by our concierge, and our Butlers. But I believe again that due to my friend being the primary on the reservation, my birthday was completely overlooked besides the banner they hung on my room door after they had said they were to do something special for my Birthday. They didn't wish me happy birthday at all on my birthday. They also messed up our dinner on the beach that I had planned on my birthday with extremely loud music from a sort of reception with drums and what sounded like whistles during our dinner, also no saxophone player to accompany the dinner to try to drown out the terrible noise. I was very upset by the fact it was not a peaceful candle lite dinner as described and for the price I am glad it was included with the elite member package because I would have never paid for that meal due to the atmosphere and at the end of the beach dinner when the dessert came out, we expected it to be wishing me a Happy Birthday as it was that day and it comes out saying "Happy Holidays." I legitimately almost cried, I would never want another guest to feel how I felt in that moment; with how many times we were asked what we were celebrating, that should not have ever happened. My friend agreed to do the Elite Members Club tour to get a discount on our Massage at the Spa during the tour they are supposed to show you the resort and go over the benefits for the Elite Members Club she was told it would only take about 1hr to 1&1/2hrs she was gone almost 3 to 3&1/2hrs then when we went to the massage we didn't get the massage we originally asked for we were put into a couples massage for 80min. Come to find out they had a special for the same price we paid for our massage that included a 50min massage and an 60min hydrotherapy. My friend felt it was a giant waste of her time when they offered almost the same deal to everyone. We were never told that we were able to do the Hydrotherapy at the spa during our visits or about rebooking spa visit discounts until the last night we were there and they were about to close and that was only due to the fact the concierge gave us a "free hydrotherapy" pass at the spa our last day because we had been to the spa and we were never offered those services. So I would not recommend this resort for a birthday if you want to feel special on your big day. I felt like I had a very mediocre experience at this beautiful resort and am very sad about my friends first time experience being less than par for the experience promised. For the money this travel experience cost, I am not happy with the service we received. I would recommend seeking a resort not trying to price gouge you either for a theater show where they show you how to make something and then you eat just like any other restaurant but you pay to go there when it's supposed to be all Inclusive. Overall, it was the worst experience I've ever had at this resort. I expected a consistent experience and didn't receive it. It was terrible if your looking for personalized birthday experience. read more

The El Dorado Royale is definitely not a cheap resort. Cheapest room rates started at almost $400 a night for the week we were there, and that's for a standard room with a jacuzzi tub and no view. However, what I did notice was at no point except for the evening shows did I feel like there was a crowd anywhere at the resort. The front gate will need to know your name and ensure you're a guest to let you on the property. However, once you get on, you'll realize that the property is massive, probably close to a mile in length between the El Dorodo Royale, El Dorado Casitas, and Generations. Good thing about this place is that all the properties are seamless, so you can try out the food from each of the different locations. Not sure one place had better food than the other though... all the food was fairly mediocre. There was quite a bit of free activities everyday for people to partake in. My favorites were the free kayak rentals, the tour of their garden, the cooking class, and tennis. However, that was just a fraction of all the options they have (including archery, bike riding, diving classes, rifle shooting, beach volleyball, etc.). There were some great hammocks spread across the property with amazing views of palm trees, and there were also a lot of cabanas that were very comfortable and free to sit in. The gym is well appointed (though small) and usable. There were definitely bars everywhere you need with plenty of servers willing to indulge you. The night shows were some of the best I've seen and were very entertaining. Highly recommend the EDM/Circus mash-up I saw. Only other disappointing thing besides the food was the room itself. The room was spacious and bathroom was nicely appointed, but just didn't have the premium feel you would think of for the room price. The A/C was loud, blew onto the bed too much. Bath products felt sub-par, and the in-room jacuzzi didn't look in the best of shape. However, housekeeping was always excellent. read more

We stayed over New Years weekend. and our stay was ok. Checking in was fine. We were never asked for a credit card to put on our account but our friends were. At the end we had a $5 charge we had no idea what for. Our room was nice. It was clean. bed was a bit soft and lumpy but that was just me. If you think you can use the bathroom with privacy, think again. It is one big room so the light fills the whole room. The toilet area only has a "fogged" glass door that doesn't cover the whole things. We did have a jr. suite with the lazy river that you can walk to the bigger pool. that was fun. the pools were not crowded and could walk right up to the bar for a drink. There is no waitstaff at the pools or your rooms, so you have to call roomservice for food. to get your fridge restocked, you need to call the operator. The map they give you is really small and I couldn't find one on the app. It took 2 days to find were the reservations were in the app for restaurants. Not the reason for my 3 stars: Concierge was 0 help. Kept telling us to come back in 20 minutes. after a couple hours we thought we finally had a reservation only yo find out we did not. New Years Eve was sad. You had to spend between $1250 to $500 for various amount of alcohol and chairs for the party. This did not include any type of meal. There was no other entertainment that we could find. It is one of those places that you need to know the lay of the land before you go. Make reservations before you leave for you trip. Don't expect to be waited on. read more

This past week was my third time visiting El Dorado. Once in 2015 for my honeymoon, then again in 2017 and now 2019. It saddens me to update my review and deduct a star, I would say a star and a half. The property is still beautiful and maintained, restaurants decore has been redesigned so on and so forth. They have also taken on offering upgrades for almost anything and everything. The entertainment team was severely lacking enthusiasm. Overall I would recommend this resort as well as come back. read more

I do not understand how this place has high ratings!? Just went there for my 40th Birthday and wow it was awful! - I was supposed to get a room upgrade they never did that because they said none were available and I know that was a lie . - it is a very big resort and they do not show you around and they do not let you know that the nine restaurants that are included half of them are way on the other side at the other resort that you have to take a shuttle to and their shuttle service is an absolute joke !!! -The resort at night is so dark it's hard to walk around it's dangerously dark and the employees on the golf carts zip around fast day and night ! - if you are looking for a beach area or a beach view I would say do you not go here ! I will be putting a review on yelp with pictures of that insanity that they called a beach area . - our room was directly across from where the nightly entertainment was I didn't sleep the whole time I was there , the noise goes until 2 am .. again I am also shocked that this is not in more reviews. And when I say noise I mean absolutely loud bass /yelling and music noise. the last night I was there I put cotton in my ears NO LIE because I had had it . - as far as food there's nothing special about their food at all ! apparently they're known for that another shock to me. There is only a buffet in the morning for breakfast so don't plan on buffets all through the day it doesn't happen and I can't remember the one restaurant but they never change their menu it's the same morning through night Everyday. And half the restaurants won't be open due to all the destination weddings so half the restaurants we wanted to go to we couldn't because they were closed due to that . - The concierge's I believe her name was was Zully was an absolute nightmare and all she wanted to do was sell us things instead of help us and show us where stuff was . Matter of fact I felt the whole time people were trying to sell us timeshares stopping us as were walking to come sample this or get a massage .. I am on vacation trying to relax and everyone is trying to sell me timeshares and tell me to sit in this room and listen to this information for an hour and I'll get a discount . No thank you ! - my family tried contacting the resort to have stuff sent to my room for my birthday they couldn't get through after hours and a day of trying ..they finally called my cousin who I was with at the resort and she had to physically go down to the office to make anything happen. - an all inclusive that charges so many extras is unbelievable even their dinner menus have a whole list of other stuff that's extra I'll have a picture of that on yelp as well . They have a Mexican fiesta and that's extra as well . - also the maids cart with all the supplies to clean the room was outside of our room morning and night!!! I took pictures of that as well I don't know why it was there and never moved the whole time so when we opened our door to our five-star resort that's what we saw every day. it was absolutely disappointing I will never go back I will never recommend it. I'll go back to the four-star Catalina Riviera Maya where the service the resort ,food,beach and staff were outstanding ! read more

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Stayed here 5days we enjoyed it ! From checking in, staff& great food they catered to us & but the head waiter @ La island Mexicana (Eriberto) made our experience amazing -to every plate we ate mouth watering delicious would definetly come back SOON!!! Thank you EL DORADO ROYALE STAFF read more

Poor Service This is by far the worst place I've vacationed at. I am extremely Disappointed in this poor service I received. After spending $2400 for five days at a five star Resort, I did not expect this type of service. This was supposed to be the most memorable happy moment. I visited here because my best friend was getting married on your resort. I decided to book a room on the adult section El Dorado royale , Most of the wedding party stayed at generations hotel I truly regret making the decision to book at El Dorado Royale. I checked in on December 1, 2021. I booked under my friend wedding planner destify. When I arrived I was told I had to leave a deposit of $500 but none of the other wedding guest had to leave a deposit. the following day it rained all day. I tried ordering room service because it was raining all day but was taken back when I called to order food and the hotel employee told me that they weren't doing room service because it was raining. With that being said I stayed in my room for the most of my day hungry. I feel like it was deceptive of your resort to post 24 hour room service. Later that night I met up with the other wedding guests for a meet and greet because it finally stopped raining. After leaving the meet and greet at around 10:30 PM I returned to my room and tried to order room service because I hadn't eaten all day. One hour past and I was still waiting for my food so I called to follow up the The representative told me that my food was on its way. I waited another 15 minutes and called again this time however., The representative apologize and took my order again. I felt deceived because he already told me that my order was on the way, I had to wait another 45 minutes before I receive my food. on Friday, December 3 was my best friends big day. The sunrise ceremony was absolutely breathtaking. The reception was held later that night, the food was subpar not up to that standards than I expected. I couldn't eat it not enjoyable at all. I return to my room at around 12:30am and decided to order room service again. This time it took two hours for me to receive my food. I've never been so disappointing on any vacation. I really had high expectations on the level of service from this resort. With that being said, it absolutely put a damper on my vacation. At this point I couldn't wait for my vacation to be completed. I checked out of the resort Monday December 6th and the hotel still has a hold on my bank card for $500 . The the same representative checked me in was the same person that checked me out. He told me that my deposit will be released when I checked out. I truly wished I had stayed at the generations resort. Unfortunately I won't be recommending this resort to anyone because of my Experience. Please take in consideration the complaints I've made, and I hope you intend to improve on your service, and there seem to be staffing issues but that should not be at your vacationers expense. Thank you. read more

Went here for a friend's destination wedding. Took over the resort with almost 50 people...wow! The staff was incredibly friendly and super helpful. There were many events to partake in on and off of the resort. We went zip lining and swiming through the caves. The food at this resort was incredible...truly blew my expectations out of the water. While this was my first all inclusive everyone I spoke with said how much better the food was here than anywhere else they had been. I would highly recommend this resort even if it's just to watch Miguel Jackson bust some moves during his lip synching show. read more

El Dorado Royale - Resorts Near Me - Solidaridad, ROO

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We came on a family vacation and we came to the swim up bar and Juan took care of us! Let me tell you, he was so nice and made sure to always have our cups full! Make sure you look for Juan during your stay! P.S. make sure to ask him if he can make you the Donkey Sperm shots. read more

El Dorado Royale - We LOVE Juan!!!! - Resorts Near Me - Solidaridad, ROO

El Dorado Royale is NOT a 5 star resort! Don't believe what the other travel sites say. Upon check-out they will allow you to fill out a survey IF you had a satisfactory experience (this happened with several members of our group). We stayed at this resort for 5 days in August of 2016 because we wanted to get married at this resort, but after the way we were treated, there is no way we would ever get married here, let alone recommend this place to anyone else. I am baffled by the high ratings from TripAdvisor, but then again, this resort may pay for higher rankings because they promote TripAdvisor all over the resort (something I have never seen at other resorts). Some of the issues we experienced: 1. We requested a ground level room because my fiancée had knee surgery and there were no elevators available. This turned into a fiasco because the concierge, "Alfonso" assured us that he would take care of the room transfers, but it never happened. Front desk told us "Alfonso" wasn't even an employee and did not have authorization to move us! 2. Paving and construction on property was ongoing during our stay and right outside our room. Had we known that they were in the middle of construction, we would have not booked this resort. 3. Large gap under hotel room door (see photo), so we had several bug bites and had to use a towel to block the gap each night. However, when we left the room, we were unable to block the gap with a towel, so there were always bugs in the room. 4. Dirty foot stool splattered with an unknown liquid and unknown paste (see photo). 5. Dirty jacuzzi in room - hair and black slime came out of Jacuzzi jets. So gross we didn't even get in the Jacuzzi after we saw the sludge that came out of the jets. 6. Broken bathroom faucet - one faucet only had scalding hot water and both sinks did not drain properly. 7. Shower drain was clogged and drained slowly, so our feet were submerged in about 1.5 inches of water when showering (see photo). 8. Housekeeping made bed with no covers and there were black mold-like spots on sheets (see photos). 9. Do not disturb sign was not respected. We were disturbed three times despite placing "do not disturb" sign on door. The first time an employee just opened door without knocking and both my fiancée and I were nude. After this, we engaged the security latch, but they still attempted to open the door with the "do not disturb" sign on the hotel room door. 10. Hotel directory in room and resort handouts all had different times listed for restaurant hours, so it was difficult to obtain service. There is NO place that offers 24 hour service - no buffet or room service.We called at 5:30am one morning to get room service and they told us to call back at 6am because they were not taking orders until 6am. 11. We attempted to get our rental car one morning and were told the bell boy/valet does not open until 7am, so he would need to wait. Our group almost missed the fishing excursion because the front desk refused to retrieve our rental car. 12. Dress code is arbitrarily enforced. They allowed some of our group in with tank top and shorts, but others were not allowed in with the same attire. People from our party arrived about 3-5 minutes apart and a few of them were turned away because they were wearing tank tops. Oddly enough, the majority of the guests were wearing tank tops in the buffet, so it was strange that they would selectively enforce an alleged policy. 13. We had several issues with getting a table at several restaurants. We had a party of six and were told there would be a 45 minute wait even though the restaurant was half empty and there was a table of eight available. After a 40 minute wait, they sat us at the table of 8 that was initially available when we first walked up to the restaurant. We also had a reservation at their "steakhouse" called Santa Fe Grill on the Casita side. The only "steak" on the menu was pot roast! 14. Despite informing them of my food allergies, I was still served mango and ended up with a rash all over my body. 15. None of the restaurant are gourmet. We have dined at Michelin starred restaurants as well as hole-in-the-walls and I would compare their food here to Denny's or IHOP. 16. Mgmt never responded to our complaints until We disputed the transaction through our credit card company. They offered us a free two night stay if we signed a non disclosure agreement (see attached). 17. Seeing is believing and I'm so glad we are NOT having our wedding here. Even the company they contract with, Lomas Weddings, was unresponsive and didn't even have our names correct. I also emailed their preferred photographer to set up an engagement photo session in April. They responded to my April email on 10/24/16 - 6 months later?!?! At this rate it would be a miracle if they showed up to your wedding. So much more to say, but out of characters. read more

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Terrible. Never have we been to a resort where you are told "no" so often! Drinks were never cold. "Premium" liquors were not premium. Food was hard to come by. You cannot get food anywhere without a reservation. No walk up pizza, burgers chips...nothing. Concierge was a joke. Never did what he said he would do. Room service always takes about 2.5 hours. Pools were dirty. Front desk line took 45 minutes checking in and checking out. Would never go here again. You get what you pay for....there is a reason it's cheap. The grounds are pretty...that's it. read more

Fantastic property! So so beautiful. We revisited after 10 years, and it is still so gorgeous. The food is so good (we loved Kampai and Fuentes Culinary theater!) for lunch and dinner. Pretty annoyed that there were "premier" menus at some places, trying to get you to spend extra for the lobster or steak. This is a gourmet all-inclusive, but what they mean is that at the nice restaurants the gourmet isn't all-inclusive. Dinner was excellent everywhere. Lunch had more limited options, but health bar was delicious! Breakfast wasn't so great. There is good mexican food for breakfast at La Isla, but the buffet that most people go to was pretty mediocre/subpar. Pancakes were pretty gross, syrup tasted really corn syrupy... I expected much better from a gourmet all-inclusive. The pools were nice (there are 3), but so loud. I mean, 70's and 80's rock, and present day rap, at every pool. TOTALLY different vibe than 10 years ago, where it was like "serenity" everywhere. We asked the bartenders to turn down the music the was blasting in your face, and on the first day they did (since our pool only had 4 people in it), but the other days they refused. I get it, they think that they need loud music to get people to come tip them for drinks (that's what one bartender said), but at an all-inclusive, tipping shouldn't even be a factor for setting the tone. Tipping should be extra (give the folks some love!), but they should be paid well enough at a gourmet all-inclusive that they shouldn't need to desperately hope for some swimmers. I get that the main pool had a party vibe going, but the other two pools had like 3-6 people in it at all times, and the music was just so dang loud. We were woken up the first morning by workers breaking up the pathway outside our window at 8:20 am. I asked if we could be moved, but was assured that the next day wouldn't have that loud sound. The next day, the lawn crew woke us at 8 am. I mean, leaf blowers, lawn mowers, edgers, etc. For 2 hours they went on. Then we went to the pool, and found leaf blowers at every pool clearing up leaves. We loved the clean vibe, but it was so loud. The next day, pressure washers were cleaning the paths at 8:30 am, and they had a loud engine. Walked to the pool - more leaf blowers. We honestly couldn't escape the loud sounds. For thousands of dollars for 5 nights, we were woken up every morning by loud sounds, and assaulted by loud sounds every afternoon at the pool. So: beautiful property, but comes at the price of loud maintenance. Great food, but the really good stuff costs extra. Wonderful staff, just wondered if they were paid enough. read more

Do not come to this resort!!! It is horrific. I've never seen a 5 star resort so shotty with so many hagglers! When you "upgrade" you're provided with a personal concierge that's "supposed" to coordinate your reservations for activities and dinner. None of our reservations where booked! He was too busy trying to sell us on $300 massages, facials and timeshares! When you call front desk to assist they advise you to go to the places that don't need reservations, do not accommodate you and don't address your concerns. Their food is nothing to brag about. The alcohol is cheap and watered down. The pool needs a whole lot of maintenance. The iron in room Is broken and I asked 3x for a replacement to no avail. The bathroom light is motion activated so it constantly shuts off if you're still more than a minute. Half the electrical outlets in room are loose or broken. The rooms are outdated, the beds sink in the middle. To add to the nightmare, we came for the beach - which you cannot use because it is inundated by seaweed. Smells like raw sewage. When you bring it up to staff there response is oh well, we can't control the climate. I will never return to this resort and if you want to spend over $2500 on 3 nights - I strongly advise you to spend it elsewhere. This place is a nightmare! Save yourself the headache and money! read more

El Dorado Royale - The whole beach is full of stinky sea weed. - Resorts Near Me - Solidaridad, ROO

This place was phenomenal! The entire staff is just wonderful. We loved every single thing we had to eat from every restaurant there. Everything was super clean. Entertainment was amazing. The views were great. Pools were nice. I do not have any complaints and hope to return soon. Super easy to book excursions as well. read more

I am currently enjoying my last day- heading home tomorrow. I came by myself to enjoy a little vacation (I'm single and the only one of my friends to have already had covid, so I came solo). I'm fairly independent and confident on my own, but I felt like a waste of space at El Dorado Royale. Without exception, I was given the worst table at meals and clearly the worst room in the hotel. I upgraded so I would have a king bed but the woman at check in said they had to "save that for the couples". I was never able to participate in any of the group activities, like tequila tasting and it was humiliating. I've been on all-inclusive trips on my own before and I've never been treated so poorly. The grounds are beautiful- the beach is lovely, but you cannot swim or do any sort of water activities because it is too rough and rocky, but I did enjoy the cabanas. Pools were too cold to swim in (december) and they are not heated. There is not a single restaurant to walk up to and get snacks or a quick meal. The restaurants that do not require reservations all have a 20-30 minute wait and a dress code. This was especially frustrating in the mornings when I just wanted a coffee and a snack. Food is not fresh... at all. I am not a good snob by any means- the meals have been fine, but generic and not the level of freshness you'd expect from a seaside resort. Photos from the Italian restaurant included- my biggest disappointment so far. The drinks are not as easy to get as they make it sound, and they are not good. No fresh fruit, watered down booze and small plastic cups. I stuck with wine after the first day. I will not be back- I actually called my airline to see if I could leave early but could not get a flight. This place is only for white straight honeymooners who don't eat. Finally, if I had not already had covid, I would NOT feel comfortable here. read more

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Simply amazing! We had the BEST time and everyone was phenomenal, the food was excellent... can we go back tomorrow?!

This was one of those vacations you dream about when you need to relax and feel like a fairy princess. (It was also most romantic one, swoon!) Everything started with limo ride. I did not expect it, surely - when he said we will have transportation, I thought of usual hotel van or something. But here it was - beautiful limo with lights, booze & music. I smiled ear to ear looking up at the sky and sipping champagne as we were zooming along to our destination. When we arrived, our luggage was taken care of, and room all ready - at most wonderful private casitas. Presidential suite sits right on a beach, with huge private pool, access to ocean, beach bed, huge bar filled with booze of your choice, jacuzzi, outdoor and indoor showers, hammocks, and outdoor dining terrace. Rooms are huge & beds are comfy. There is nothing like waking up to the sunrise, going for a run on a beach barefoot, and coming back to outdoor shower or jumping into the ocean... Just so relaxing... Oh, and yea, you get your own butler. (Did I mentioned feeling like spoiled princess yet??) Butler takes you around in little electric cart, arranges your meals, or any other requests you come up with - like snorkeling gear or ice cream on the beach. Pretty awesome. Property is huge - you can spend half day just wandering around beaches, pools & shady walkways. Or you can jump on a bike (provided at your door) and explore mangroves - which I will do next time when I am better at biking. (yeah, I know, I am terrible) There are many restaurants and bars, so much to choose from - not one meal was repeated. They grow many veggies & greens in gardens on site - all local, fresh & sustainable. Oh, and each pool has swim up bar...so what you need to know by noon that beach beds or hammocks are extremely comfy for siesta naps!! Our favorite lunch spot was new ceviche bar at our casitas - those ceviches and aqua fresh were fresh and so delicious! We had to ask for octopus ceviche recipe to recreate at home - that's how good it was. Special food-related events worth mentioning: Beach side barbecue & member's dinner both were amazing (a shoot out to incredible guest chef from Canoe restaurant in Toronto. And most memorable meal - romantic dinner on a beach at sunset. So beautiful. Imagine soft sand, fresh ocean breeze, sound of waves, great food and wine and best company you could ask for... That was all of it... There are special events going throughout resort every day - from ceramic painting to tequila testing, evening entertainment, sports activities and off site trips - you got many choices. And lastly - iguanas & lizards are everywhere! Totally lazy & adorable. I wanted to deduct half star for few hiccups in service, as a room for improvement - some scrud'up timings & AC that broke down on our second day there, and took a bit of time me to fix. But since yelp does not do half stars, and this was best darn resort I been to - 5 stars it is. I loved every moment of it, definitely would love to come back. I miss it so much already. read more

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When we got to El Dorado we waited in line for quite some time to check in. Upon check in we were informed that we were early compared to normal check in times, but our rooms were ready. Both ours and my parents rooms were not very clean at all. We noticed what looked to be black mold on some of the cushions and also the drapes in our rooms. We had no beach towels and when I went to our concierge they only had 2 left and when we unraveled them, they were all dirty, with actual dirt on them. Our 4 lounge chairs in our swim up area were all covered in bird poop and we had a cat on one of our patio chairs sitting on the cushion who hissed at us when we got close. My husband is terribly allergic to cats so I called immediately about it. That evening it was still there and I noticed it was injured and bleeding all over the cushion. I called again about the cat and the bird poop on our chairs and still no one ever came. They did finally take care of the bird poop the 2nd day, and the cat was gone, but the disgusting cushion was left. I stopped by the concierge in person to have a talk about it. Day 3, Friday, and the cushion still wasn't taken care of, so I walked it to our concierge office myself. It was a different person and she seemed appalled that it hadn't been taken care of, and said we would get a new cushion immediately. The cushion showed up today, Monday, the day we left and checked out at noon. The resort is huge and we hadn't been shown around at all and the map of the entire place is overwhelming. After breakfast on Thursday morning we went up to the lobby to see if we could get a tour of the grounds to learn where everything was and we were told no. With a place that big, I'm just blown away that they don't show you around at all. Another thing we all noticed was how unbelievably dark it was at night. To the point of being dangerous. Not only can you not see where you are going to get to dinner and entertainment, but they constantly have people driving golf carts around with no lights on them either that come within inches of plowing you over! We watched elderly couples, and some with canes really struggle, which was sad to see. Every resort I've been to always has complimentary beach bags for you to use, so I told my parents not to bother packing one. I was mistaken and the concierge told me we could go buy one. We were told they had 2 coffee shops at the resort, both a Starbucks, but when you go to order you are then informed it's extra! We couldn't believe how many things we wanted or were offered, only to find out it was an additional cost. Every resident had food and drinks that were extra. I wanted red wine the other night and the waiter offered me one and then said, that's an extra charge! To pay over $4,400 and then be constantly asked to pay extra for things that have always been included at every other resort I've been to was extremely frustrating. My parents who have never been to Mexico or an all inclusive, were also extremely disappointed in it all, which makes me the most upset. We never felt welcomed from the second we got there. The service was absolutely appalling at times as I've pointed out. We rarely had someone come by while out in the water at our swim up to take our drink order, and the same when we got a cabana (that wasn't extra) down by the beach. We spent more time waking to a place to order our own drink the whole trip than having someone come directly to us. I've never had that issue anywhere else. So many cabanas were reserved for those that paid extra to have them which was disappointing as well. We walked quite a way before we could find one that wasn't. So many servers were extremely unpleasant and flat out rude. I had friends here during part of the time we were. They got married at El Dorado 4 years ago and came back for just a vacation and also said how terrible the service was this time too compared to 4 years ago. Another thing I want to point out is how we were treated at restaurants. The breakfast place we went to almost every day had a menu to order off of and also the buffet. They clearly don't like you ordering from the menu because they tried to talk us out of it, informed us that the same things were available on the buffet and also scoffed at us when we ordered more than 1 item! We had it happen at breakfast multiple times and also at Las Isla for dinner & JoJos for Dinner. I've never been judged at how much I've ordered other places and I've also never ordered from a menu and had a waiter tell me I can just got get it from the buffet. We wanted to try different things so we always each ordered an appetizer, most of the times they weren't even big enough to share with more than 1 person, so not sure why they made it such a big deal. read more

El Dorado Royale - Resorts Near Me - Solidaridad, ROO

This has got to be one of my favorite resorts to date. We had a swim up and were right in front of the Ocean so had a great view. The staff was attentive and the food was great. Probably my favorite restaurant is a toss up between Fuentes Culinary Kitchen and El Ricon. We also tried the Italian restaurant on the Casitas side and was very pleased with it. From a breakfast and lunch perspective there is always something to find and never had a bad meal. In fact, all our meals were definitely above average with a couple outstanding. Activity wise there is plenty to do. I only wish we could have stayed longer - maybe next time. read more

Mixed review. The location was great. The room was fantastic (the private casitas with swim up pool to bar). The outside shower was cool. The inside shower was great. The AC cooled the room properly. Dinosaur sized iguanas walking around outside where you're trying to relax is less cool. The service was crap. Terrible. We complained multiple times and they slightly remedied it with a beach front dinner that was great but they pretty much sucked the rest of the time. This is also a "gourmet inclusive" that is supposed to be these high end meals but most meals were average. The sushi/Japanese place was terrible. They also upcharge the heck out of you. You want a better meal, costs more. You want a better liquor or wine, costs more. You want a better seat at a show, costs more. If it is inclusive, why am I getting upcharged? Makes no sense. We also had the misfortune of being there during some algae outbreak that flooded the ocean and coasts with tons of algae and seaweed they couldn't clean up fast enough so it smelled like shit everywhere. Seriously. You didn't want to be on the beach period, which sucks on a beach vacation but luckily for them the pools were great and the neighbors we befriended at the pools made it fun. Finally as most of you probably know, avoid the timeshare BS. We got roped into free spa credits (another fraud basically) and were promised a 30 minute meeting that lasted 90-120 minutes. They are slimy car dealers. Our pool neighbors were offered one rate, we were offered another, and some newlyweds from Ohio were offered an even better rate. Oh hey, you're a lawyer, you get the offer for 40% more. No thanks. Really bummed about this trip. Celebrated a big anniversary and had high hopes (even friends that stayed before highly recommended it) but our trip was just shitty. Given the choice again, I go back to a Sandals, Secrets or maybe even try Hard Rock inclusive there. Skip this chain.... read more

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We are wrapping up our weeklong stay at El Dorado Royale. We have eaten twice at Rincon and the food is excellent! We had the best waitress in Marilu and Tersita!!!! Best service thru and thru! We also had two great butlers in Rudy and Enrique as the met our every need throughout the week. Everyone that works here is happy and always ready to meet you with a HOLA and a smile. read more

This review is specifically for the D'Italia restaurant at El Dorado Royale (not Casitas). The food was excellent: we had the caprese and beef carpaccio for the appetizer, the lasagna and gnocchi for primo piatto, and the beef filet and pork coleta for secondo piatto. Jorge Hernandez served as our waiter and demonstrated great professionalism and courtesy. read more

Hats off to Cruz from room service 100%! Though there was other staff that did an exceptional job at this beautiful resort s well. And then the not so good too. It's a big resort, bring your walking shoes or catch a golf cart till trolly but expect 15-20 min wait time for those. It's a beautiful beachside walk though so we usually preferred the walk with multiple places to stop and enjoy the scenery, sounds of the ocean, cabana's, and swings. Definitely make reservations with concierge and get it taken care of ahead of time, because doing the daily calls did get a tad annoying and distracts from the vacation especially if your traveling in parties of 6+. Overall a great vacation, would definitely go back! Thanks again Cruz!! You made up for what was lacking. read more

Don't buy fly back. It is a scam. Every time you fly they challenge everything. You have to send and resend till you are blue in the face.

Warning: Don't ever purchase excursions from the motel website's on line store. We did, and regretted it dearly. We purchased ATV ride, fishing, horseback riding, and a PROPOSAL CANDLELIGHT DINNER (she didn't know about that one). When we arrived, we wanted to finalize all the dates and times that we requested. No one knew what we were talking about!! We got sent to several different people, and no one had a clue that they even had an on-line store. Long story short, it took about 36 hours to straighten everything out, and that was only by getting the manager involved. We did not receive any of the times and dates that we initially requested. Instead we got fishing in the afternoon, with swells making for a rocky boat, heat of the day horseback ride, etc. Not a good way to start a relaxing vacation by explaining to the staff their own web site that no one is aware of. Now on to the Proposal Dinner. It was advertised that they would spell our names with candles on the beach. Didn't happen. It also advertised that a plate with the writing "Will you Marry Me? Would be written. After the screw up with the excursions, I wanted to make this go smoothly. After we were seated, I pulled the hostess aside, and reiterated that this was a PROPOSAL DINNER. Long story short, when the plate came out, it said Happy Anniversary, and Happy Holidays. I was mortified and had to wing it after that. We checked in at 9:00 am, and the room was supposed to be ready by 3:00 PM which it wasn't. When we came at 3:00, they said we had to wait another 30 minutes, which we patiently did, and waited in the lobby. At 3:30, they stated the room still wasn't ready, and we finally checked in at 4:00. Drinks were watered down, beach was unusable due to seaweed and the concrete pylons, and the rooms were old and in disrepair. I will definately be looking for an alternative resort destination on my next trip. read more

This place is picturesque but that's about it. The staff is friendly but can be very pushy/unhelpful with some things. The shuttle system is so bad, like really bad. They have free shuttle stations around all 3 of the resorts (this one, casitas, and generations) that SUPPOSEDLY run every 20 min but the count down timer does NOT accurately depict when the next one will arrive, let alone if they are going the direction you're going. Most of the time, the shuttles are already full and you have to wait even longer. Sometimes you'd walk away with the countdown timer at 15 min and come back 10 min later just to find out the shuttle came through already and the timer is back at 20 min. Food is a big deal for me but for resorts, I usually always have lower standards. They didn't seem to salt anything, not even their chips! However, the taco cart guy that comes out late is super clutch! He's so friendly and the tacos were super good! The pools close early so there's no night swimming option. No outdoor hot tubs/jacuzzis. Overall, this place was just okay. Definitely not worth the price in my opinion. Will not be back or recommend. read more