Big fan. Best fast food chain, and the Camarillo store is friendly and clean. Good stuff.

My family and I were very upset with our recent visit. We were in a hurry since it was late and kids were very tired. There was one car in front of us who  placed a 50 piece order. We had to wait about 30 mins from the time we ordered and received our food. Once we got home we were missing our churros. This was very frustrating to say the least and unacceptable. No one should be allowed to place such a large order through drive through because it defeats the purpose for all other drive through customers. The purpose of drive through is timing. The asst manager on duty said there was nothing he could do since there was no limit on what people can order through drive through. This makes no sense. Not only did it take us 30 mins to get our order, we were missing items from our order. Pollo Loco disaster to say the least. Get it together please. read more

The food here is great. I usually go through the drive thru but I decided to go inside. I was surprised to see how clean it is on the inside and how pleasant the workers are. My food was made fresh to order and the cashier told me about recent specials going on. Even at the drive thru they're pleasant. I don't have to worry about an angry coworker spitting in my food because they look like they're happy to be. I really like this El Pollo Loco and I recommend people to go to this one if you want your food done right! read more

I like everything about this place except that they open about 10-15 minutes late all the time. If you're on a time crunch trying to grab lunch before work or during lunch don't count on them being in time. Some staff is pretty polite others not so much. read more

I ordered the BRC burrito but it didn't have any cheese. The salsa station was a complete mess and one of the cashier (Esmeralda), wasn't smiling, looking at me as if I am incompetent on what I want, when I clearly wanted a BRC burrito. She also slapped the change onto my hand and made drop my change on the floor. She most likely was having an off day but to treat a paying costumer like that is bad business. Given the fact that it's a fast food chain, I shouldn't expect much. The way that I was treated felt like my business wasn't wanted. Never coming back here again. read more

I received a birthday coupon this week. I decided to use the coupon on 2-7-20. I submitted an online order which turned out great. When I arrived at the restaurant to pick up my food and redeem my coupon, I was told that the food had already been paid for and I can not use the coupon because I placed an online order. The email I received stated all I had to do was present my coupon to redeem it. I will never visit this franchise again. Thank you Mr Manager for wasting my coupon read more

This is the worst location I have ever been to! They never get an order right, they are always out of salsas, coke, guac, mac&cheese, beans, just to name a few. Customer Service mmm what is that? It doesn't exist in this location. I have been a long time customer and because of this I keep trying to give them another chance but I am not going to anymore. read more

Love this location! They have some issues but they are very nice and the food is always good ! :)

Worst service ever I tell the cashier specifically what I want and she still asks me to repeat my self over and over asks me if I wanted salsa I tell her which ones and of course doesn't give me anything no napkins spoons for my side nothing I know working a fast food restaurant isn't ideal but at least do your job now I have to basically throw away my sides because i had nothing with me to use sadly this isn't the first time it has happened either read more

I went on a Friday night (9/4/09). This place is disgusting! Ok, I know El Pollo typically has good food but this particular one was gross beyond comprehension. The place was filthy. Every table was dirty. The salsa bar was disgusting. All the trash bins were overflowing with trash. From the counter you could see that the area where they prepared the food was equally as disgusting. So dirty!!!!! The food tasted good (chicken and mac n' cheese) except the Spanish rice is NOT good. I had the worst stomach pains for like two days afterwards though. I was so disgusted with the whole experience that I honestly felt like calling the corporate office and warning them that whoever was in charge at this spot was failing them and about to get someone sick with e coli. I would highly suggest not eating here cause the place is a disaster and undoubtedly a major health hazard. read more

Service is slow; always wait to be helped, if you don't go by 6:30 or 7pm they are ALWAYS out of white meat. Many times no lemons on the salsa bar for my chicken or some salsa is empty. Also, the ice at the drink station is ALWAYS empty. Its understaffed, whomever manages it does not hire enough help to cover the dinner rush. read more

The food and locale are normal el pollo loco quality. Knock off a star, though, because no matter how busy there will only be one cashier. Can take awhile at times. read more

This is my second review for El pollo Loco located at 399 Las Posas Rd in Camarillo. My last review was not pleasant and I went again after 6 months giving them the benefit of the doubt and once again it was a reminder of why I shouldnt. I went thru drive through only to get someone elses order it was night time so I did not check till I was home. When I called the manager he said he would put me on a "list" so they would comp our food. When I tried to comp our food I was not on the "list" and they the manager was very rude about it saying they dont give out free food. WTF? I asked to file a complain and she said call corporate, when I asked which office was corporate she responded I dont know google it!!! All I can say is they have a bunch of idiots who cant manage to fill orders correctly and apparently they dont know who which corporate office they work for. Food was dry and did not taste right compare to other same restaurants that I have been too. IF ANYONE KNOWS WHERE I CAN FILE A FORMER COMPLAIN PLEASE ADVISE. TIA I will not be going to that location anymore as they lack customer service. read more

I decided to give this location another chance, sorry I did. The front counter people are not friendly, the kitchen is extremely dirty food is all over the counter's the floor is dirty. The dining room is always dirty, food and napkins on floor. While I was waiting for my food three people came to the counter stating they forgot certain food items. I will never go back and I think the health department should visit this location, it needs help. Management should clean house and get people who enjoy going to work because these people look miserable and are not friendly. read more

El Pollo Loco serves some excellent Mexican fast food. I always take the food home as the environment there isn't the nicest. I have witnessed customers complain about the quality of the restaurant, but I can guarantee the food is fresh. I rarely eat at any fast food establishment, however when I do, It is most likely El Pollo Loco. read more

Dont expect them to be nice, friendly or apologetic if they mess everything up. In fact expect them to be defensive, hostile and agitated at you for taking issue with their sloppiness. And if you call they may well hang up on you. read more

My family and I went into this location yesterday for lunch ..... we walk in and there is a few other people inside eating my husband goes to order and I take the kids to sit down ..... I looked around the entire place for a high chair and nothing ... I happen to look over and a family is using one with an older child sitting in it .... we ask the worker if they have more then one he says "I don't think so" so I have to hold my one year old daughter in my arms while feeding her and trying to eat because this location can't afford high chairs really use the money we paid for food with a coupon and still crazy expensive to buy a high chair that's ridiculous to only have one. THIS IS NOT A FAMILY FRIENDLY PLACE DON'T GO EAT INSIDE WITH SMALL CHILDREN OR YOU WILL HAVE TO HOLD THEM WHILE YOU EAT!!!! read more

I have always been a fan of el pollo loco, but this location needs some major improvement. I came in a few weeks ago around 8:30pm. I wanted to order a crunchy chicken taco and they told me they were out of them? After I ordered the rest of my food I was waiting and overheard the women behind me order a salad only for the staff to tell her they were out of lettuce and that the only thing they had left was kale? This place needs to learn how to prep food, instead of running out of everything. Oh and the chicken I ordered was extremely dry and seemed like it was sitting out for a long time. read more

The manager at this location has his/her employee's screwed up....the cooks in the back are lightning fast and messing up the food orders and the person up front taking orders is moving in slow motion. The roles of service should be switched. My pollo bowl was too light on the rice and chicken and drowning in beans....cooks! Slow down and do it right! read more

I love the food here. Can't have the tostada without my creamy cilantro or I will literally return the whole thing if I come to find out they ran out because I'm very close minded towards trying new dressings. JK. But I've seen it happen. read more

Went in around 1 pm. The place was a disaster, trash dispenser was over flowing, tables were dirty and no one was cleaning. This is not the first time I found this. Last time I was there they had no white meat chicken. I'm done. I love El Pollo Loco but this place needs help. read more

If you have not been here for a while, please try them again. They are under new management and everything is better now...clean tables and floor, friendly attitude!!! read more

I don't think they have a brain in their head because you would give them your order and they screw it up or don't listen to what you say about your name. They give you a different name entirely. I would avoid the place entirely and not order over there. read more

First time coming to his location. There's a line almost to the entrance and only one cashier. Where's the manager to help or get another cashier? And the cashier that is attending to everyone has questions. SMH. Slow service. read more

Horrible tasting food and made wrong! I normally love el pollo loco and didn't want to believe the bad reviews, but wow this place was horrible! The lady burnt my order so she had to remake it. read more

I stopped by this store for dinner tonight. I had a couple special requests which we're honored happily and quickly. I was happy with the service and very happy with the food. read more

Make sure u double check your order before leaving because they seem to forget things..

Normally, their food is pretty good, as Mexican fast food goes. Just don't go there right before closing! Our order was made half-a**ed and part of our food was even cold. My bf and I both ordered chicken poblano avocado burritos, and both were missing partial ingredients. It was really just a chicken, rice, bean and avo burrito. The toasted quesadilla my bf ordered was just plain soggy. The churros were stiff and stale. I understand it was close to closing time, but the quality of the ENTIRE order shouldn't be compromised! read more

Whats up with the disgusting dried out chicken? In the bowls, in the burritos, in all of it? No one is going to continue to come in if the one thing thats supposed to be good, is awful. Is it the managers or the cooks? We are locals, and we just vote NO every time we consider if we should try it...AGAIN! How often should we continue to try it again & again. It's clear things are not as they should be. There should be a law against commercials that represent things that are not delivered! read more

If it were once in a while I'd understand but this particular El Pollo loco is supposed to close at 11. On numerous occasions I've driven across town to find the drive-thru lights off and everything dark to detour late night business so they can close early. Tonight I arrived at 10:30pm to once again find it pitch dark. I drove up to the window and the gentleman inside said they were closed for maintenance. There was no sign stating that they were closed early for maintenance as most restaurants would post a sign to make the customers aware. Just something to keep in mind if you ever decide to patronize this location at night. read more

Came 20 minutes before closing time after a long drive and the doors were locked. Manager was cleaning up and waved us away. Go to the Carl's jr across the way instead! read more

It's el pollo loco people, calm down. Chicken is quality, drive thru efficient, and they have some great healthy options...not to mention a few $5 meal deals, too. read more

They closed at 10 o'clock for the dining room but it two minutes after they let me in and I ordered my food but I looked over and the girl was taking the pico de gallo sauce that sit on the front counter for anybody to help them self with and was putting it into containers to deliver to the drive-through how many people scooped containers how unsanitary is that sauce that they're packing up to hold until they use by giving it out through the drive-through and they were going to scoop all the rest of the sauce just the same way read more

Very dirty place . Counters not clean , work areas and floor were a mess . Lids on top of the tea maker were missing , not covered . 3 people in front of me in line had incomplete orders . My order was incomplete and not fresh . Manager did not care . Will never go there again . I can't believe I'm a share holder of this company . That's sad . read more

Very disappointed with this location! I went to the drive through at 6:00 pm yesterday after a very stressful day. I ordered a family meal with all white meat and was told there were no chicken breasts. I thought I heard wrong so I asked for the skinless chicken breast combo and the sarcastic voice on the intercom said I just told you there are no chicken breasts. Only bloody chicken. I didn't understand and asked the lady to repeat what she said and she said we only have bloody chicken. Really? During the dinner hour there is no white meat chicken?? What is the disconnect here? Horrible customer service!! read more

This is the worst place to eat. I love pollo loco but the manager is very rude and the place is so dirty. We were waiting for our order and we ask for some cups for water , manager whose name is Cheyenau Hernandez told us he needed to see our receipt first , I questioned him while he was giving back the receipt ,he shouted why do you have to snap the receipt from me!! Made a scene and so I ask for his name , he ask me for my name and when I gave my first name , he insisted for my last name.Very rude... hate this place..he should never be a manager.... read more

Today I went through the Drive Through at El Pollo Loco and it was busy it was durning lunch time, so everyones out buying lunch, and I was really impressed by the Drive through Employee named Kimberly! She had a great attitude, very Friendly and Great costumer Service! I did call there corporate office and compliment here, but I was so impressed by her I wanted to write a review on here!! Thank You Kimberly for making my day better because of your great positive upbeat attitude!! Keep up the Good work! read more

Went there around 8:30 PM...Line for the drive thru was creeping toward McDonalds...After waiting 15 minutes to JUST place my order...took another 15 minutes to get to the pick up window....THEN another 10 minutes sitting there before they greeted me and took my money...everyone seemed lost including the Manager....This is not the 1st time i have experienced this there and i literally live up the street...normally I don't do reviews but over 30 minutes in a drive thru and everyone acted like its ok...not good...went to eat burrito...was cold...probably sitting..Sorry...this location ruined it..NO MORE POLLO LOCO... read more

Normally I love this store but I was really disappointed at how badly they screwed up my order, coke instead of coke zero, flour instead of corn and I asked for no onions on my pollo bowl but seemed to get double the normal amount of onions. I feel like today I totally wasted my money. read more

If you go, and I recommend you don't, check your order very closely! I have given up on this store and will NEVER go back. They continuously mess up the order. Inside you will see overflowing trash cans, a messy salsa bar and the soda area low on lids, straws, etc. I have mentioned this to the employees and they don't really seem to care. Customer service is NOT a priority. They seems nice at the register but that is were the service ends. read more