Food is always fresh, good food portions. It's my to go to place when on the go special when I forget my lunch.

Ordered their double chicken salad here and for some reason the chicken taste off. Not like other El Pollo Loco locations. Also, their cilantro dressing was watery and bland (lacked any flavor). read more

Today it took 10 to 15 minutes to place our order there was one gentleman in front of us and he had been there for some time and when he was done the staffer walked away. We finally ordered and we had to wait 23 minutes to get the order. When I went up to complain on how long it has been the order had been sitting on the counter. The two tacos and the burrito were cold, and when I complained they just looked at me with deer in the headlights look. I ordered two diet cokes and got one and one was just water and the staff member said that's what I order and on the ticket it says two diet cokes another staffer said just give him a coke, they where not giving me anything I had paid for it. When I got to the table the tacos were ice cold so I opened it and the Avocado on both tacos was frozen, once I took it off the taco was OK. They said the order was delayed because they had to wait for the tacos, or was it for the frozen Avocado? Very bad customer service, very rude staffers and poor food quality. read more

Uno de los más malos y groseros auto ser vicios q me han dado y no ponen la comida completa

Great food! I had 2PC chicken breast and beans and coleslaw, it was really good and their salsas are very delicious i definitely recommend this place! read more

Restaurant is clean. The food is always fresh with good portions. Service is thorough and attentive.

I have been to this place a few times and it has been a good experience,today however 3 customers received their order before me even though they came in after I did,I asked why and was told my order was not ready, how long does it take to prepare a chicken salad ? I asked for my money back after waiting 15 minutes,my order was placed on the counter with no explanation or apology for the long wait, never going back ! read more

Ordered a chicken burrito today, over half the chicken was burned. Don't think I'll be back there again. read more

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I've never had El Pollo Loco until Saturday. I didn't even know what they were about except figured it must be about chicken because of their name. We went here after trying to go to a Mexican restaurant across the street that, for some reason, was closed on a Saturday night. We ordered the family dinner that was supposed to feed 8 but based on the size of the chicken pieces, probably would only feed 6. The chicken was kept warm on top of a massive grill and not knowing how long they've been hanging out there, I figured it would be dry. Surprisingly the dark meat was pretty juicy and tender...definitely brined because I was pretty thirsty after eating dinner. The service was as expected for fast food but what bothered me was the guy who was chopping up the chicken then taking orders wasn't wear gloves, nor was the woman in the back that was making the green salsa. read more

I had guests coming over the day after Christmas and I did not feeling like cooking. So I placed a huge order, $80 worth of food. You figure that they would supply enough salsa for the amount of food I just bought. Nope, stingy fuckers only gave 6 little cups of salsa. Like WTF!!! I even specified on the online ordering app the amount of salsa I needed. Next time, I have to check my order before I leave, depending if I ever go back. read more

I recently learned that El Pollo Loco has menu selections for people on low carb and diabetic diets. I think this is wonderful, since most fast food places have way too many high carb foods, like french fries and bread buns. You can have their wonderful fire grilled chicken and then pick low card sides (avoid rice and beans) or select the low carb or vegan items from their menu. read more

Food was very good. My only gripe is that apparently THIS particular franchise owner dislikes his country and does NOT offer any military or veterans discounts, so I just discovered today. Most other El Pollo do so. Won't be returning here for this reason. Must be a Communist or anti American at least read more

Came in right before closing. Staff was super nice and quick with our food. Lucas made sure we had everything we ordered, it was a lot! He was very friendly and food was good as always. Recommended!! Thanks again Lucas for your kindness!!! :) read more

El Pollo Loco used to be one of my family's favorite food however, recently we find their chicken being too dray. I always ask for juicy moist plum chicken portions like it used to be. Sometime they do listen, however most of the time they give me dried up occasional burned pieces of chicken. We even had lunch over the location in Vacaville yesterday. It was still very dray, no flavor and hard to eat. I am very very disappointed. Not sure why they cook so much and let the chicken sit on the grill so long. The chicken was almost like chicken jerky. We tossed several peaces out in the trash. read more

Great service and love the doble beef tostadas can wait until they bring back the birria tacos.

Thanks ,great food wonderful service .Easy for drive thru and on to the grandchildren

Just ordered through Door Dash. 100% gave me spoiled food, but the thing is, everything was spoiled. The tortilla chips were stale, the mac and cheese and chicken were 100% days old. Absolutely disgusting. Started gagging and stopped eating. There is 0 excused for this. Will warn everyone far and wide. Threw out the food, and Door Dash gave a refund, but what a letdown. Never going back. read more

Avoid this place! Dry salty chicken. Had a headache and food poisoning after eating my meal! Won't ever come back! read more

Thanks to Alicia Mikery area leader from el Pollo Loco monument. We enjoyed our meal. I enjoy this location as we frequently come here. Thanks for making our day from the mishap from the other location. read more

The complete worst. Drive burned chicken. Even the $11 deal is burnt wings and thighs. Don't ever go to this place it is terrible I hope my family doesn't get sick. read more

Recently went into el pollo loco looking for a quick fresh bite. Was not disappointed ! The staff were quite friendly, food was hot and delicious. Would definitely be coming back again soon, Thank you. read more

Went in today more busy then the usual wasn't disappointed , received my 3pc L/T (I always asked for more well done I like that crunch) perfection in the rice and my mashed potatoes with extra gravy on the side and my corn tortillas. Tastes amazing with the green salsas! read more

Not happy with the food. Chicken is dry and salsa ng good for my taste. Delivery got lost for awhile.

I just ordered a Stuffed Avocado Chicken Quesadilla and I should of known something was wrong when I got my order in a couple of minutes. I have gone here 4 other times and it is always a long wait even if there is only 1 person in front of you in the Drive-thru. Tonight's food was awful the chicken was practically burnt and crunchy and THERE WAS BONE!!!! Not a small or tiny piece either! If I had bitten into it hard enough I could of chipped my tooth. This review is really zero stars. read more

I've been to a couple other El Pollo Loco locations around our area and I did like the food, so when this opened up we decided to try it out. At first it was packed, but that is usual for a place like this that opened up. The food didn't seem as good, but a few weeks later we tried it again, this time it was a lot better. This is now our go-to chicken spot! Also, we've only tried the chicken meals, and they're great! The sides are pretty good as well. Definitely would recommend this place to whoever wants some grilled chicken! read more

I was so sad to order 18$ worth of food And find it dried burned and uneatable. The 3 piece chick pieces were the size of my thumb. Rice and beans were dried out and tasted bad. The enchiladas were dr to too dry and old tasting to eat. I would never return. So sad for a brand new opening. Have eaten at other locations a long time ago and it used to be really good. Really sad read more

After an hour of cardio I stopped by to grab a quick bite! The traffic was a pain ... perhaps they should make a turn out lane...The classic chicken burrito bowl was SO fresh and tasty! You can tell gente in the kitchen know how to cook authentic bc the whole beans and arroz were made just the way I like! Their thick corn tortilla chips hit the spot. I don't want to take away from some of the local taquerias that are amazing but this place is healthy fast food which I appreciate. read more

This is a new location that used to be Wendy's. My wife and I went there last night at about 8PM. For about $10, you get two small dark meat chicken pieces, small amount of two sides and a drink - at a fast food restaurant. The chicken pieces, though flavorful, were small and dry. They had a nice salsa bar with a good selection of mild to spicy salsas; tortilla chips extra!! Maybe the chicken pieces would not have been as dry earlier in the evening, not sure. Funny thing - the ready-cooked chicken carcasses on the grill looked sizable and juicy, but the pieces I got were dry and small. Also, while the chicken is on the grill waiting to be served, it is getting dryer and dryer!! read more

I love El pollo loco but because of the inflation i don't go that much because I try to save money . I love the taco salad !!

This is the second time I have been there. The first time was when they first opened, the food was gross. Well I gave it another chance and ordered the tortilla soup, when I got home and opened it, there was no tortilla strips and the chicken was mostly all fat, and I had to remind them of my cup for my drink. I was the only cust there and it took way to long. Horrible all the way around. read more

I USED to like their tortilla soup. Used to get it almost everyday, but got it today and it's not good. Did y'all change the recipe?

I have come here and the chicken was moist and delicious, and other times it was very dry. They are not consistent. It is either cooked too much or it was old. I now open the container before I leave. If the chicken is dry or old/overcooked, do not serve it. I love the chicken, however, it is inconsistent. read more

I love this place, Avacado chicken is the best burrito in Bay Area and it reminds me of Perla :)

Out of all fast food available, el pollo loco is definitely my favorite. It's relatively healthy, delicious, and very filling. It is a bit more expensive than other chains but you get what you pay for. Oh, and not to mention the churros. Churros are very tasty although not the healthiest option for most folks. read more

It was my first time and i was disappointed. After picking up my order i found out that some of my order was not included when i got home..I called them and they offered that the next time i go just tell them so i can get the food i didnt get. I am not so sure if i will go back again. read more

I love el pollo loco have been going to various ones for the past few years. I work across the street from this location and thought I would try the $5 meal deal. There was a hair in my taquito and the chips were so greasy, I normally give you a 5 star rating, but yesterday, no way. I will give you another chance, I love the tostada salad. And it could be a new cook. read more

Stopped by on our way from Costco. It has been a while since I had a meal at El Pollo Loco. They offer some of the tastiest and healthiest food options imho. Anyways our family our dinner. Food is great, and the service was even better. 5 Stars from us! read more

This is my 2nd time to order directly on EPL website online and they forgot my chips and guacamole when delivered and guest what there's no salsa at all for my order of 28 pcs total of chicken even I requested for extra. The first time was not that good also because they put 4 small cups of salsa for 12 pcs chicken even I asked for more. They should include onions, Cilantro and lemons on all online orders because we pay tips and delivery too.This EPL is at Craig and Simmons at North Las Vegas. How can you eat those chicken without the salsa? I called them up and talked to the manager and said it's Door Dashe's fault that they did not bring those items and I need to call them to re-deliver. I'm so pissed that I drove directly to the restaurant and told the manager that why blame Door dash while they're the one who prepared the order and I did not even order it from Door Dash. Later on she admitted that it's their fault. A piece of advice don't order on EPL website use Door dash, Postmates or Grub Hub they make sure everything you need and your special request will be delivered. Imagine driving there with my guests waiting just to complete your order with your online orders is so disappointing and inconvenient. I also want to add that the chicken were burnt and over cooked. Please do your job right. I hope next time you don't forget something esp. the chicken. read more

Our go to restaurant on the road as the food is very delicious and consistent. Great flavor and satisfying meal for a reasonable price.

Best Mexican food in the Four Corners area! I work here and for our lunches we hate to go to the typical fast food crap available on Monument. We are stuck with run down taco shacks for too long. This is such a relief to go grab a healthy, tasty Mexican food so close to work!! Welcome to the neighborhood El Pollo... read more