I would had expected Chick-fil-A to be crowded in this small shopping center but this location has enough parking spaces. I would not expect the current location use to be a franchise restaurant. The inside of Chick-fil-A is clean and well maintained. Plenty of tables inside to dine in. When I arrive inside I was greeted right away. I gotten suggestion on what to order. My Sausage, Egg, Cheese Biscuit was good. Similar size compare to McDonald's and Burger King. I love the Hash Browns that look like nuggets...they were good! Keep up the good work Chick-fil-A read more

Chick-fil-A - Sausage Biscuit with hash browns and coffee - Chicken Shop Near Me - Concord, California

Best Chick-fil-A location in the East Bay! Drive thru pick up is seamless, my order is never incorrect, & service is friendly. They also serve the best fries out of all Chick-fil-A locations at the moment. Trust me! It stays crispy even after turning lukewarm/cold. read more

Newest location in Concord. In the old Claim Jumpers area of the parking lot. Lots of parking. 2 lane drive thru. Staff is always nice and polite. Food is always hot and just what you asked for. They have a new dipping sauce- honey roasted BBQ! Delicious. The original is still my favorite but this is close second. The location is clean and open. Love the automatic garbage disposal system. Makes for a touchless clean up. read more

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Diablo Valley Cremation & Funeral Services did a team lunch catered by Chick-fil-A today. With a little bit of everything for everyone, this was a great choice. We were big fans of the salads and the frosted lemonades. read more

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We had a really good pitstop drive thru experience on a Saturday right before noon. The line wasn't very long, the workers who took our order & handed us our food were efficient & very friendly. Our sandwiches, wrap, fries, & drink were well made & tasty! Highly satisfied! read more

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Went here a few times service was great, not so much the past two times. I went two weeks ago and got two meals they forgot my fries and a fork how am I supposed to eat my mac n cheese. Went again today got everything I asked for bacon on my sandwich they charged me for it but didn't put it on my sandwich I get they're busy but they should be more attentive and make sure everything is right. At first glance everything always looks good it's when you're about to start eating that you notice things missing. Overall im extremely disappointed the employees are extremely nice the should make sure to double check. read more

I love this location. Food and service are top notch. Even with a long line the drive thru is always quick and easy. Market salad is my favorite. I like mixing the apple cider vinaigrette with ranch dressing. read more

Chick-fil-A - Market Salad - Chicken Shop Near Me - Concord, California

Slowest Fast food crew i have ever experienced. Take a clue on how In&Out do it, given ten times the volume they do.

Not even a third or a quarter of the the dish was full. Why switch to a bigger bowl if your gonna serve us like this? read more

Chick-fil-A - A 1/3 or maybe even a quarter of the kale crunch salad for FULL price. - Chicken Shop Near Me - Concord, California

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Quick service and of course good food. We had no issues because we always use the app.

Love having CFA in the neighborhood! Line has never been long, and they have plenty of staff to keep things running smooth. Also love the double drive thru lines! Only issue I've had is my order not being correct, so I think I may order through the app next time since I usually request some modifications. I'm sure they have a million different variations/buttons on their screen and the employees are still getting the hang of it. I was going to give 4 stars, but I messaged this location's CFA on Instagram and they immediately replied, appreciating the feedback. That's 5 stars in my book! read more

Such a great new location Cozy inside dining . Great service. Food was good too! The staff was so helpful and a big team who cares about a good experience! read more

Personally, I had a great experience at this Chick-fil-A location. Food came out piping hot, service was quick and hospitable, and the biggest pro: there is NEVER a line here in comparison to the Walnut Creek location. Definitely choosing this store now not just for convenience, but it's simply the better Chick-fil-A in the area overall. read more

Again and again, chick-fil-a seems to be messing up their chicken tenders, chicken nuggets and even the chicken patty for their burgers. They're just too salty! They used to be good but in the recent years, 2-3 years but perhaps a little longer, it has been too salty. read more

Always clean but kinda tight space inside. Service is consistent with other CFA......wish there was a playland in every CFA my grand babies love it! read more

After a long day at the DMV I decided some Chick-fil-A would help the day get better. I've never been to this location before and thought it was quite cute and cozy. The service was very friendly and they helped us to a table. Overall a real positive experience. Of course the food was great as well. read more

Thank you Sasha for being so kind when there were missing items in my order. You were truly so kind and willing to make it right and went above and beyond! Sasha took the time to write a note and provide a free cookie on top on replacing the missing items. Thank you for your kindness and hospitality, Sasha! read more

Chick-fil-A - Free cookie - Chicken Shop Near Me - Concord, California

Ruined my order, made me sit through the long drive thru twice and made it seem as if I was just asking to switch something for my own convenience. read more

New and Overstaffed ;) seems organized for now! Also uses the Chick-fil-A app. So near where I work and closer than Walnut Creek. Drive through reminds me of in and out read more

I visited the store on 11/27/24 at 3:51pm I ordered 4 pice strips meal with a side Cobb salad with no cheese:and no corn instead of fries and a large sweet tea with Apple Cider Vinaigrette dressing. When I got home I had aside salad with cheese (which I am allergic) a 3 pieces strips which were no fully cooked and a lite Italian dressing. The person taking the order was rude and wrote my name as ba. Marilyn. I guess this means I was black. Worst service I have ever received at a Chick-Fil-A read more

Most Chick-Fil-A restaurants are so hectic but this one in particular seems to be streamline! Ordered on my mobile app, when we got to the restaurant we were greeted with the door being opening for us, checked in with our table number. And within minutes our food was delivered by Leo. He took a quick 2 minutes to also greet us and make sure our order was correct. We felt his presence was inviting and his customer service was excellent! Asked for a refill on my lemonade and the ladies were also very nice. This was a great experience overall! We will be back. read more

I don't live by a Chick-Fil-A and I'm so glad one opened in Concord. I frequent the area a lot and I'm glad there's a spot where I can grab a quick bite to eat. I did a mobile order and they were quick. My order was there waiting for me when I arrived. Thanks to the nice employee who greeted me. I wished I got her name. I got the chicken nuggets with chick-fil-a sauce and sweet and spicy sriracha. The fries were a tad bit too salty. Other than that, everything was great! read more

sensar was at the register and i told him i wanted a number 1 meal and had a coupon for a free fry. And this man gave everything separately so my order was 2 dollars more than it should have been for the exact same amount of food and he didnt even use my free fry coupon he should be at least written up for the inconvenience. The least the service could do at a fast food res is listen. read more

Chick-fil-A - Chicken Shop Near Me - Concord, California

Still new. Despite the few times they messed up on my orders. I will always come back for Karla! She's professional and friendly. Her customer service skills are through the roof! Thanks for all you do Karla read more

Almost never write reviews but I feel It was really necessary to leave a good review 4 this place. The food here was great and the customer service was excellent!!! Nice blonde lady took my order upon arrival regret not getting her name. Then Marco hooked it up with a refill also a kind individual would highly recommend visiting this place, as the customer service went way above my expectations :) read more

Angelo made my day!! By far the best person I've encountered at a drive thru. He was so genuine and served with a smile.

Normally it's good but this time the fries were cold and old and piece of chicken was very small, for what it costs I feel like they could at least do better with portions. And they also always forget your sauces. Other than that, the customer service is great! read more

As always it's a great experience to go to Chick-fil-A. This one at the willows is fantastic. No long lines they keep it moving right along. I'm able to place my order in the mobile ap drive through pick up my order and then the best part opening the little box with delicious fried chicken or opening one of their delicious salads. Their menu is filled with delicious treats all made fresh. read more

Good fast food. Clean inside and out. My kid got a free cow mascot. Lots of staff. Spent about $48 for a family of three.

Clean location, friendly staff, good chicken biscuit, fries were pretty good surprisingly unlike other fast food places, the water was excellent. read more

Very good customer service this worker in particular was very helpful and friendly highly recommend this spot read more

Chick-fil-A - Chicken Shop Near Me - Concord, California

clean, fast, food delicious as always, free chik fil a sauces self serve. best chik fil a location

They just opened. The food was nice and fresh, and the employees were pleasant as always. Service was fast also

Friendly staff, excellent food, great experience while eating inside. Fresh food made to order not premade

I am glad to see a new Chick-fil-A in our area. It has the best fast-food chicken of the many fast-food restaurants I visit. I like the just-right amount of crisp in the chicken, which always tastes fresh. I wouldn't say I like their spicy chicken, but I seldom eat spicy food anywhere. The unique waffle fries are better than saggy french fries. The ice cream is good but not exceptional. But a big part of the restaurant for me is the courteous staff inside and outside their system of taking orders in the waiting with their system of taking orders in a line of traffic. It makes the process faster. read more

Great Chick-Fil-A location at the Veranda Concord. Clean and provides excellent service. Food came out quick and the dining area is well maintained. Natalie took our order and she was friendly and professional. Bryan who goes around the dining area does a great job maintaining the cleanliness and also friendly to customers. read more

Chick-fil-A comes to Concord. I'm not a fast food aficionado but decided to try it. A few cars in the multiple drive-thru lanes but it appeared to go quickly with staff roaming around and taking orders instead of pulling up to a singular order box. Nice way to make the lines move quickly! I went inside and ordered a chicken deluxe with pepper jack cheese, waffle fries and the frosted coffee. I was offered a discount (I was in uniform) but sadly, my coworker (also in uniform) was not. This is clearly a training issue although both staff members were perfectly polite and placed the orders quickly. We received our food in record time. Very efficient service and everyone was very polite. The dining area was busy but staff was humming around, ensuring a clean, tidy dining experience. Back to the office we go. The food smelled pretty good and the deluxe chicken sandwich was tasty. Perfectly cooked chicken with crisp lettuce and fresh tomato. The waffle fries were perfectly cooked with just enough salt. Dipped them in the Chick-fil-A sauce and liked it better than ketchup! All the while, I was sipping on the frosted coffee. Yippee! Coffee flavored vanilla frosty. Paired well with the chicken sandwich and tasted like dessert! All in all, a good experience. Like I said, I don't eat fast food very often so this was an average fast food meal. Nothing really blew my socks off but I did enjoy it and would eat there again. read more

Two drive thru lanes, not a long line. They don't use the drive thru comms, I had to wait for a person to come back and forth to each lane. I waited at the order window for 5 minutes to just place my order. Love chick fil a but this location is not doing it right. read more

I went to this location with my mom and we went in the drive through and ordered food. We ordered 2 chicken sandwich meals with 2 lemonades but when we got to the window we only got a salad, a kids meal and the 2 lemonades. We couldn't go back in the drive through because it just closed. My mom called that night and they didnt call her back. We went the next day and told them about us getting the wrong order and gave the manager Eva the receipt and she told us she'll recreate the order that was on the receipt given. After awhile we looked through the order and realized we got the same wrong order again. They said they could only remake the order on the receipt and not the original order. My mom was charged more than what the order we received was worth. They tried to deny and say it was just "taxes". This is ridiculous I thought Chick-fil-A was better than this. read more

My food was cold and they didnt give me my correct order. I had to go back and tell them. Please make sure we're looking and making SURE the order is correct before handing it out.. read more