Making a late night run for dinner because I worked late. I never have problems here. My order is always correct. The service is good. There is hardly ever a line in the drive thru and when there is a line, it usually moves fast! read more

El Pollo Loco - outside - Mexican Near Me - San Jacinto, California

I have a two because the lady was real nice, but they ain't the nachos. They put stale chips and then put a gang of sauce on so you can't tell just messed up the whole meal read more

El Pollo Loco - This is the nachos with the sauce all over it so you don't know the nachos are still - Mexican Near Me - San Jacinto, California

GET THE DOUBLE CHICKEN BOWL! It's light, tasty, and really filling! I came in to get lunch with some coworkers and we had a great time. My order consisted of rice, beans, grilled chicken, lettuce, salsa, avocado (on the side), and sour cream! It was almost like a deconstructed burrito that came with corn tortillas. I opted for corn, but you can select flour tortillas if that's your thing. Our food orders came out quick and in the exact order they were placed. Pollo trays held our neatly packaged food and sides. The staff was quite professional and resourceful. I only had one issue with my meal, I requested the avocado to be on the side and it wasn't. Overall, everything else was fine! San Jacinto's Pollo Loco is quite popular with the locals and has plenty of seating inside. I spotted booths and tables, every space was clean! read more

El Pollo Loco - Mexican Near Me - San Jacinto, California

See all

I don't know why the low reviews. This place is great, the workers are usually very nice and the food always tastes great. Word to the wise, always check your order before you leave. So many items go into the family meals that I can see how things can and have gotten left out of the bag. I go here often and usually have a good experience. read more

El Pollo Loco - Mexican Near Me - San Jacinto, California

The salads and crunchy tacos are my favorite. I've received excellent service every time I've gotten food from this location.

Saturday, May 31 at 6:55p, placed an order for chicken tostada, the male attendant appeared to be unfamiliar with transaction process along with rewards app, dont know if he wasn't trained properly or he just doesnt get.. Couple before me decided not to order left after he told them they didn't have a certain item from the menu. It's now 7:14p, and just got my food. While waiting a man came in right going thru drive thru and he requested his order be corrected as he didn't get the right and a couple left soon after, they weren't even acknowledged... I don't know. It's not looking good... don't know if there's been some changes but whoever owns this spot needs to pay attention to what's happening because they are losing business!! read more

ordered to go on app. I ordered mashed potatoes with gravy.... NO GRAVY!!! How do you mess that up? read more

One of the better El Pollo Locos I have been to in a while for a quick meal. The customer service was really great, the GM was very polite and professional. Our food was delicious and the portion for Chicken was very good. It is also located in a good shopping center with a lot of shops and a Walmart gas station. Highly recommend. read more

El pollo loco is bomb and their burritos are the best. I've been ordering mine the same for years and this the only location I've been to that charges a whole side to add a bite full of broccoli to it. I'm hungry bro ima just go to a different el pollo loco. read more

Always like pollo loco ,but San Jacinto location is just a minus start,Saturday around 9 pm went and order a 3 piece meal with soda ,pay $16.60 around that, drive back home just to find out that I just got 2 pieces,,food was cold and super dry ,I call them to just to tell me to pick up any day my missing piece of chicken ,I said WOW ,I will never buy from the location again read more

Every time I go to this pollo loco through the drive-through and I order food for my family they always ended up missing and item. I didn't learn the 3rd time I even explain to the worker at the window she said she was gonna double check and she didn't. By the time I get home I'm already tired from work and too tired to go back and complain check your order before you leave read more

Customer service is poor. Never smile or barely talk. Food thrown together. Seems like employees don't care for their job. read more

Always. I mean ALWAYS forgets something. Even if they have it in the receipt they still manage to forget something.

I've had good and bad experiences with this place. I gave them two stars only because I was refunded and they replaced my meal. I now know not to go to this establishment especially if they are serving old dry chicken that has been sitting out. Yessica was very polite and understanding of the situation read more

El Pollo Loco - Thigh - Mexican Near Me - San Jacinto, California

See all

December 2019, we took the trek from Arcadia to visit family in San Jacinto, and decided to stop and get a family meal for everyone to have a little lunch. The store was clean and the cashier was friendly. I ordered the 14 piece holiday deal with three sides, and a black bean bowl for Mrs. Picante (her go-to at EPL). I always ask for extra broccoli instead of rice with the bowl, and more often than not, the message fails to change the minds of the prep team in the back... yep, this bowl had rice and just a suggestion of broccoli, which is disappointing, but somehow half-expected. It's on the receipt; I just think the cooks/food prep folks don't bother to read past their corporate training. As always, by the time we discovered it, we were already at the house, and really-- who has time to return to the store for broccoli? Nonetheless, we filled our own little cups of salsa and ordered two drinks. The nice lady behind the counter adjusted the order to include one of the drinks with a "meal" to save us the cost of an extra drink. Always a nice touch when someone does that little extra to improve an experience. Almost counters the failure of the back end team that screwed up the one part of the order that really mattered. As El Pollo Locos go, this one wasn't bad. Chicken is always thoroughly cooked (to the point of "no way the lawyers are going to get bothered for undercooked poultry"... I get it, I get it...) but I've had a lot worse at other EPL stores. Of course we'll be back... just like I return to the roulette table at Excalibur. Gambling in moderation is fun, even if the outcome is generally inevitable. read more

El Pollo Loco - Mexican Near Me - San Jacinto, California

I've always have liked polo loco food but today was the biggest let down , we've gone thru drive thru at lunch but it's understandable lunch time is busy . We walk in we are not greeted, I did not see anyone that could possibly take the role of a manager , we stood there for 20 minutes finally the guy at the counter takes the order of the couple in front of us , then he leaves for 10 more minutes packing to go orders or drive thru orders , then he leaves service is PATHETIC!!!! Good customer service in a food place is not a one man job! It takes a good team of employees to make a food business successful & complementing . The dining area is filthy ever table and chairs & floor was dirty I had to clean our table and chairs with wipes I carry in my purse & it was about 4:15 pm , NO EXCUSE I ordered the double chicken tostada salad , my food was sitting in back counter at least 15 min my friend ordered 2 piece wing & breast meal both pieces of chicken were sooo dried out , we had to go up to counter to ask the guy if we could get tostada now since it's been sitting up on back counter so long , what is going on with San Jacinto Pollo Loco ??? I wish Health department would have walked in , you prob would be shut down . Your food is not cheap , which I don't mind paying if it were fresh & diner was clean ? you get a thumbs down from me , your employees need further training . read more

Not my favorite location. And we tried it today to see if it's improved as we've usually visited El Pollo Loco whenever we were short on time. Big regret! This particular experience included getting our order wrong, forgetting a drink and the burrito was loose and sloppy. My fiancé threw it in the trash. read more

Vanessa was so helpful and attentive when taking my order and answered all my questions

They we're missing my flour tortillas which says on the receipt and I sled if the guac was fresh . It's old and veryyyy salty It was honestly the worst guacamole I have ever had read more

Just gave El Pollo Loco a 2nd chance & it did not go well. 1st they need to stop buying their chicken from Munchkin Land (it's fricken tiny) also, it was so dry I almost choked on it. What the hell Pollo Seco, I mean Pollo Loco do better. Also bring back those rolled taquitos things they were the best thing on your menu. read more

El Pollo Loco - Tiny pieces are these from Cornish game hens? - Mexican Near Me - San Jacinto, California

See all

So this was in the middle of my pollo bowl tonight!!! Gross!!! I tried to call the store but no answer and the voicemail is full. I'm so grossed out by this and the possibilities of how it got there. Looks like a melted sauce lid and makes me wonder if they heated up someone's return. I guess I should be grateful it wasn't something worse. read more

El Pollo Loco - Mexican Near Me - San Jacinto, California

See all

Do you guys ever give out utensils for bowls? I've ordered a few times and never get a fork to use.

The manager should learn how to hire people. This is the second time I went through the drive thru with the same girl giving a massive attitude because i asked for my receipt, and I wanted to check it cause the price was off. I wasn't wrong she missed an item, and I decided to leave it alone, no napkins or pico in my bag. I am done waisting my money in this place. Girl looks like she hates her life and wants to let everyone know it. Girl needs therapy. Also, my guacamole burrito was sad looking, barely any chicken, no quac, just cut up avocado. The Chipotle guacamole didn't have the rice and was just cut up avocado slices. I'll take my money to the taco truck on Florida. I can get a nice fat burrito that's actually worth the 10 bucks..... Also I wouldn't believe these 5 star reviews they sound so fake. read more

I come to this pollo loco because it's better than the one in Heme but recently I've been noticing the stingy serving sizes and sometimes rude customer service. They sometimes make you wait long at the drive thru window while you're food is bagged and ready! read more

El Pollo Loco - Skimpy on the chicken!!! - Mexican Near Me - San Jacinto, California

I came for the lunch and got the tacos El Carbone. The chicken was very tender and not dry. Everything was extremely fresh. The place was extremely clean and the service was very friendly and helpful. read more

I went inside of El Pollo Loco to buy some tacos. The tacos were $3.59 cents I decided to be generous and get my sister a taco too I was going to pay with my card until I saw the screen that said that it was $10. I was wondering why it was $10. It would be 8 dollars because of the tax that came. until that rude lady decided to add extra stuff onto my card. She added the combo instead that came with a drink and chips when I did not ask for the combo I asked for two tacos specifically I asked her how it was $10 and she explained to me that it was a better deal. I do not care if it was a better deal so if you are reading this, you should've never added extra stuff to my card because this is my card and I did not ask for the chips and all the stuff that you added to my stuff. Horrible place the drive-through was so long and they didn't come to us until two minutes later do not. come to this place. in mind you, I got some money for my birthday and I am not trying to spend a whole bunch. I am not happy my father made me not say anything so thanks to him. I have no money. read more

El Pollo Loco - Mexican Near Me - San Jacinto, California

See all

It's been about 3yrs that I came to location. My previous experience was not the greatest. The chicken was chard, cold and stuff. The lettuce and avocado were decomposing. The portions were scares. I refuse to return to this place. I guess In mu case the frase never say never comes to mind. My parents have raved about good everything is here. So today I decided to give it another try because my nephew wanted Pollo loco. I was really surprised with this experience overall. The cashier was really friendly and went over my order twice to make sure everything was correct. I appreciate it that. Normally I'll just check the order in the parking lot are or at home. Unfortunately I didn't get her name but she did a great job! The tostada salad was actually good this time. The chicken wasn't dry and chard like last time. I'll be coming for sure. read more

Did a quick stop at this pollo loco with my family before heading back to Arizona. The customer service was great, our food was ready in minutes and everything tasted good. Next time I go visit I'll make sure to stop in again. read more

I was debating on writing review . But honestly I just had to . we stopped by this location as it was closest to where we stoped to shop . It was early in the morning . We were there at 10:30 place was still not open . Got food but chicken was not properly cooked ) didn't open till we got home. It seemed like it was just boiled. Had a lot of yellow food coloring or whatever they use for chicken but had no flavor (cut a couple of pieces still they were under cooked ) . I took pics of food it was only put on grill barely just to show the marks of grill but that's it. We had to throw away flavor was not there honestly discussed ( I have gotten El pollo loco before and that's what I enjoy grilled ) well not this time . I know it was early and most likely under staffed since it was Christmas Eve .. the manager just told us that their system was down that's why doors were locked. Still Waited in drive thru till she could take our order . $30 down the drain. Or I should say trash read more

After recently eating at the Hemet El Pollo Loco, I can honestly say this store is waaaaay better. The food is always fresh and flavorful. We have eaten here many times before going to the movies at the Regal Cinema next to you guys, and have never had any issues with customer service or your food. What a difference in your food compared to the Hemet location. Keep up the good work! read more

Fantastic job on both food and service. Fast service and our greeter/server was awesome a d funny. The dinning room was clean and orderly. The food was fresh. And we were hoping to go to Fatty Boys Tacos next door but apparently they are closed on Mondays...so this was a fantastic secondary option for sure. A wonderful experience. I'll make sure to come back for more! read more

El Pollo Loco - Cauliflower rice and chicken nachos! - Mexican Near Me - San Jacinto, California

Love pollo loco but this one in particular has the worst customers service, this place needs a good new manager. my family would much rather drive to the one in Hemet and I encourage you to do the same. read more

Their chicken pieces are sooooo small you'd think they are pigeons or quails!! too pricey to eat just a few pices of meat. To the owner, please purchase larger chickens if you want to keep the place open. read more

For the second time no utensils. Asked twice for extra dressing and again no extra. Drive up window girl was not good at her job! I know it's fast food but damn.. y'all ain't launching space ships! read more

If you are not concerned with spending $10 for a chicken burrito containing primarily beans, rice, and a tiny sprinkle of chicken, then El Pollo Loco on San Jacinto Avenue in San Jacinto, California, is the place for you. On the other hand, if you want a great 1/2 pound chicken burrito containing only chicken for the same price, then definitely visit Alberto's in Hemet, California. There is no comparison! read more

Came in at almost 11am one hour opened lobby was very dirty flies everywhere but service was nicer then the night time

chicken is never dry, fast drive thru, no complaints any time I come to this location.

We love this place! The staff is very attentive and the food is great! We will definitely be back again.

Chicken here hasn't been the same since they switch to clear containers. Can't get order correct. Forgetful. Rice is never fully cooked.

I live close by so I frequent this location. My complaint is that i have been here countless times and the reason why I continue to go back is because you return the coupons so i can reuse them on my next visit. The last time that i went, the cashier kept the coupon. When i asked her about it she told me that, they always keep the coupons. I honestly wasn't argumentative but i told her that, i have always gotten the coupon back. She preceded to argue with me as if i was lying. Thats the reason for the low rating. read more